Confidential โ€” for patient review

Westcoast International Dental Clinic

Syrena Shopping Center, 51 ฤ. Xuรขn Diแป‡u, Hanoi, Vietnam

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Last audited May 2026 By SmileJet Audit Team How we audit โ†’
AI Audit 7.2/10 4.8/5  · 136 reviews

SmileJet AI Audit Score for Westcoast International Dental Clinic: 7.2/10 overall. Authenticity: 7/10 โ€” Baseline 8: real clinic est 2004, named foreign dentists, genuine multilingual reviews. 0 verified on 50 reviews, light deduction. Final 7.. Treatment Quality: 7/10 โ€” Baseline 8: CBCT + microscope confirmed, complex work (root canals/crowns). One warranty crown misfit, one rushed clean. -1. Final 7.. Cleanliness: 7/10 โ€” Baseline 7: multiple reviews cite spotless/very clean modern facility, consistent across expat and tourist reviewers. Final 7.. Team: 8/10 โ€” Baseline 8: Dr Andrew Tsang DMD Dip ICOI (Canada), Dr Arne Wiemann (Germany), Dr Sugimori (Japan), DDS MSD locals. Multilingual. Final 8.. Price Value: 6/10 โ€” Baseline 6: premium vs local Vietnam market (cleaning 5x local rate noted). Competitive vs AUS/US for dental tourists. Final 6.. Tourist Suitability: 8/10 โ€” Baseline 8: WhatsApp booking, airport transfer, English/German/French/Japanese staff, emergency slots, expat-focused since 2004. Final 8.. Summary: Westcoast International is Vietnam's longest-established foreign-invested dental clinic (since 2004), with a credible international team including a Canadian implant specialist and a German general dentist. Reviews are highly specific, multilingual, and consistent, with CBCT and microscope use independently confirmed. Priced at a premium over local clinics but represents strong value for Western dental tourists. Key strengths: Established 2004, founded by Canadian and Australian dental professionals; Dr Andrew Tsang DMD Dip ICOI (Canada) leads implants and surgery; CBCT 3D scanning and dental microscope confirmed by independent reviewers; Multilingual staff: English, German, French, Japanese, Italian, Vietnamese; WhatsApp booking and airport transfer available for international patients. Points to note: One warranty crown fitted without bite adjustment causing discomfort; Pricing is 4-5x local Vietnam market rate - not the cheapest option in Hanoi. Confidence: High. Based on 50 reviews and 4 sources. Audited 31 May 2026.

SmileJet AI Audit

7.2 /10

Confidence

โ— High

Audited 31 May 2026

Authenticity

7

Treatment Quality

7

Cleanliness

7

Team

8

Price Value

6

Tourist Suitability

8

"Westcoast International is Vietnam's longest-established foreign-invested dental clinic (since 2004), with a credible international team including a Canadian implant specialist and a German general dentist. Reviews are highly specific, multilingual, and consistent, with CBCT and microscope use independently confirmed. Priced at a premium over local clinics but represents strong value for Western dental tourists."

Highlights

  • โœ“ Established 2004, founded by Canadian and Australian dental professionals
  • โœ“ Dr Andrew Tsang DMD Dip ICOI (Canada) leads implants and surgery
  • โœ“ CBCT 3D scanning and dental microscope confirmed by independent reviewers
  • โœ“ Multilingual staff: English, German, French, Japanese, Italian, Vietnamese
  • โœ“ WhatsApp booking and airport transfer available for international patients

Watch out for

  • โš  One warranty crown fitted without bite adjustment causing discomfort
  • โš  Pricing is 4-5x local Vietnam market rate - not the cheapest option in Hanoi

Score Breakdown

Authenticity
7

Baseline 8: real clinic est 2004, named foreign dentists, genuine multilingual reviews. 0 verified on 50 reviews, light deduction. Final 7.

Treatment Quality
7

Baseline 8: CBCT + microscope confirmed, complex work (root canals/crowns). One warranty crown misfit, one rushed clean. -1. Final 7.

Cleanliness
7

Baseline 7: multiple reviews cite spotless/very clean modern facility, consistent across expat and tourist reviewers. Final 7.

Team
8

Baseline 8: Dr Andrew Tsang DMD Dip ICOI (Canada), Dr Arne Wiemann (Germany), Dr Sugimori (Japan), DDS MSD locals. Multilingual. Final 8.

Price Value
6

Baseline 6: premium vs local Vietnam market (cleaning 5x local rate noted). Competitive vs AUS/US for dental tourists. Final 6.

Tourist Suitability
8

Baseline 8: WhatsApp booking, airport transfer, English/German/French/Japanese staff, emergency slots, expat-focused since 2004. Final 8.

Important โ€” about this score

Please read before drawing conclusions about this clinic.

This score is an automated, opinion-based assessment generated by SmileJet's proprietary AI algorithm from publicly available information โ€” including aggregated third-party reviews, clinic-published materials, and other open-source signals. It is not a statement of verified fact, a professional medical opinion, or an endorsement, and individual experiences may differ.

How the algorithm penalises scores

Our methodology applies score reductions where signals are detected that, in the algorithm's assessment, may indicate: unverifiable or potentially overstated claims about clinical experience or credentials; review patterns the model flags as inconsistent with organic user behaviour; or limited independent corroboration of marketing statements.

These adjustments reflect algorithmic signal-weighting only and do not constitute an allegation of any specific wrongdoing by this clinic or its staff.

Clinics may request a review of their score at any time. Read full methodology โ†’

Why Choose Westcoast International Dental Clinic in Hanoi?

Westcoast International Dental Clinic serves Hanoi and Ho Chi Minh City with implants, veneers, orthodontics, and English-language care.

Westcoast International Dental Clinic is a well-established international dental group with three clinic locations in Vietnam: two in Ho Chi Minh City at Norfolk Mansion (17-19-21 Ly Tu Trong, Saigon Ward) and Thao Dien (27 Nguyen Ba Lan, An Khanh Ward), and one in Hanoi at the Syrena Center (2nd Floor, 51 Xuan Dieu, Tay Ho). Founded with a commitment to delivering Western dental standards to patients in Vietnam, the clinic has become a trusted name among expatriates, international residents, and dental tourists seeking high-quality care in a welcoming environment.

Dental implants represent one of the clinic's primary areas of expertise. Westcoast International offers a full spectrum of implant solutions, from single-tooth implants to same-day implants for patients who qualify, as well as comprehensive All-on-4 and All-on-6 treatments for patients requiring full-arch restoration. The clinic also performs bone grafting procedures for patients who need to rebuild bone volume before implant surgery can proceed.

Cosmetic dentistry is a major strength at Westcoast International. The team provides porcelain veneers, ceramic crowns, and custom dental bridges, all crafted with close attention to shade, shape, and proportion. Whether a patient needs a single veneer to address a chipped tooth or a complete smile transformation with multiple restorations, the clinic's cosmetic team works to deliver results that look and feel natural.

Orthodontic treatment is available for patients of all ages. The clinic offers traditional braces as well as modern clear aligner systems, including Invisalign, for patients who prefer a discreet orthodontic solution. Treatment planning is guided by digital imaging, giving patients a clear picture of expected outcomes before committing to a course of treatment.

Teeth whitening treatments are available for patients looking for a fast and effective cosmetic upgrade. The clinic also provides wisdom teeth removal, pediatric dental care, and specialized dental services for pregnant women who require oral health management during pregnancy.

The clinical team is led by Dr. Andrew, the Clinical Director, who brings international expertise and oversees quality across all locations. The team also includes Dr. Tien, Dr. Tram Anh, Dr. Dung, and Dr. Yim. Amanda, an Australian dental nurse coordinator, provides dedicated support for English-speaking patients, ensuring that international visitors feel informed and comfortable throughout their treatment journey.

The clinic's multi-location presence means that patients in both Hanoi and Ho Chi Minh City have convenient access to the same high standard of care. Facilities are modern and well-equipped, with a focus on hygiene, patient comfort, and clinical precision.

For international patients and dental tourists visiting Vietnam, Westcoast International Dental Clinic offers a compelling combination of Western clinical standards, English-language communication, and competitive pricing. Treatments that would cost many thousands of dollars in Australia, the UK, or North America can be completed at Westcoast International at a fraction of the price, without compromising on materials or technique. The clinic's reputation among the expat community in both major Vietnamese cities speaks to the consistency of its outcomes.

Patient Reviews from Hanoi

4.8

โ˜… 136 reviews

M

Melanie Thum

May 2026 ยท โ˜… 5

Verified on SmileJet

I went to Westlake International Dental Clinic because of severe toothache. I booked the appointment in advance via WhatsApp. Communication via WhatsApp worked well. The diagnosis and treatment plan were explained clearly and understandably, and I was able to come in for root canal treatment the very next day. The treatment with Dr. Arne Wiemann was consistently professional, hygienic, and empathetic. I felt comfortable at all times; everything was explained thoroughlyโ€”even during the lengthy treatmentโ€”and I experienced no pain whatsoever, neither during nor after the procedure. In addition, my entire dental health was thoroughly examined, and I received helpful recommendations for further treatments. Overall, very competent and compassionate careโ€”highly recommended.

M

Mark Jacobson

May 2026 ยท โ˜… 5

Verified on SmileJet

While visiting Hanoi I experienced severe pain from a root canal issue. I was very fortunate that Dr. Sugimori and the clinic were located near my hotel and I could be seen quickly. While I wasnโ€™t able to get a full treatment due to my limited time remaining in Vietnam, he performed an emergency treatment which along with medication totally eliminated my pain until I can see my dentist back home. His explanation was very clear and he demonstrated the problem with an advanced CT scan. He also gave me clear instructions for how to proceed when looking for care upon my return home. I want to thank the Dr. and staff for โ€œsaving โ€œ my vacation!

C

Christiane M

May 2026 ยท โ˜… 1

Verified on SmileJet

I came here at noon with excruciating tooth pain! It was absolutely impossible to help me. All they told me was to come back tomorrow morning at 9:00 and take painkillers. But they weren't helping by then! They refused to help me!

Clinic response ():

Response from the owner 2 months agoThank you for your feedback. We are concerned to hear this, as we pride ourselves on prioritizing patients in pain. We have checked our records for that date and unfortunately cannot find any mention of your visit or a request for emergency care. We never advise patients in excruciating pain to simply wait until the next day. We would appreciate the chance to speak with you directly to understand if a mistake was made. Please reach out to us at this phone number/ Whatsapp: +84 968 565 151

A

Alex

May 2026 ยท โ˜… 5

Verified on SmileJet

I had a positive experience of my wisdom teeth removal here. I was nervous about the procedure, but the staff made me feel better, through their friendly, calm and approachable natures. Dr Andrew H.F. Tsang is skilful and gentle. My recovery time was speedy and uncomplicated. I felt supported by the clinic, and believe they would have taken care of any questions or provided extra assistance had it been necessary.

H

Hasan Barฤฑt

May 2026 ยท โ˜… 5

Verified on SmileJet

Amazing clinic. Dr. Arne saved my tooth even if it takes hours to do. The best in Hanoi!

P

Paul

May 2026 ยท โ˜… 5

Verified on SmileJet

Prompt and professional, I had a wonderful experience here with a last minute request for some emergency dental work. Two crowns and three fillings later, I'm ready to hit the road again! Modern facility, staff is courteous and efficient. Highly recommended!

N

Nicole Stachl

May 2026 ยท โ˜… 5

Verified on SmileJet

The best dental treatment ever!! I was treated by Dr. Arne Wiemann during my trip to Vietnam for an acute dental problem and have rarely experienced such an empathetic, competent, and helpful dentist. ๐Ÿฅน My situation was very stressful, as I had severe facial swelling due to an inflammation. Dr. Wiemann was able to help me immediately and considered my teeth holistically, not just the symptoms. Communication was straightforward in German, and he demonstrated a great deal of expertise and empathy. Dr. Wiemann took plenty of time and explained everything calmly and very clearly. I felt extremely well cared for, both professionally and personally. Many, many thanks for this exceptionally good care; unfortunately, you rarely find doctors like him.

B

Boyd Vermeulen

May 2026 ยท โ˜… 5

Verified on SmileJet

Dr Arne was extremely helpful. A large piece of my tooth broke off while travelling, and now it looks just like it did before. He considered other options and did a very thorough job. I would definitely recommend going here rather than any other place.

A

Anthony Hocking

May 2026 ยท โ˜… 5

Verified on SmileJet

I hadn't been to the dentist in a long-time so I was anxious about having work done. Dr Arnie was very patient and informative. He let me know exactly what he was going to do and was very patient. He helped me get over my aversion to dentists. I had two crowns and six fillings done and it wasn't half as bad as I thought it was going to be. The best thing about the experience was Dr Arnie letting me put my own music on. We are both heavy metal fans so listening to Rammstein and Judas Priest while having work done was great!!

E

Elena Pavlova

May 2026 ยท โ˜… 5

Verified on SmileJet

I cannot recommend this dental clinic highly enough. From the moment I arrived, the team made me feel welcome and cared for. Dr. Arne was absolutely excellent. He is extremely professional, very skilled, and genuinely caring. He carried out extensive dental work for me (during my short visit to Hanoi)including crowns, and I am so impressed with both the quality and the results. Everything was explained clearly, he was always punctual, and he made sure I felt comfortable and at ease throughout the entire process. The nurses were equally outstanding โ€“ attentive, gentle, and supportive at every stage of treatment. The reception staff Lan, Thanh and Ninh were warm, efficient, and highly organized, which made every visit smooth and stress-free. It is rare to find a clinic where every member of staff consistently provides such a high level of professionalism, kindness, and care. I am truly grateful for the work they have done, and I would recommend this clinic without hesitation to anyone seeking top-quality dental treatment.

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Our Dentists

KV

Dr. Khoa Vo

Implantologist

19 years of practice

Dedicated implantologist with 19 years of clinical expertise.

Dr. Vo Khoa is a highly accomplished implantologist at Westcoast International Dental Clinic. Graduated from Hue University of Medicine and Pharmacy, Dr. Khoa is dedicated to providing high-quality, patient-centered care. Specializing in advanced implantologist treatments, Dr. Khoa works continuously to ensure a safe, comfortable, and outstanding clinical experience for all local and international patients.

ITI Fellow International Congress of Oral Implantologists (ICOI) Member
HL

Dr. Huy Le

Orthodontist

8 years of practice

Dedicated orthodontist with 8 years of clinical expertise.

Dr. Le Huy is a highly accomplished orthodontist at Westcoast International Dental Clinic. Graduated from Hanoi Medical University, Dr. Huy is dedicated to providing high-quality, patient-centered care. Specializing in advanced orthodontist treatments, Dr. Huy works continuously to ensure a safe, comfortable, and outstanding clinical experience for all local and international patients.

World Federation of Orthodontists (WFO) Member Invisalign Certified Aligner Provider
TB

Dr. Thanh Bui

General Dentist

15 years of practice

Dedicated general dentist with 15 years of clinical expertise.

Dr. Bui Thanh is a highly accomplished general dentist at Westcoast International Dental Clinic. Graduated from University of Medicine and Pharmacy at Ho Chi Minh City, Dr. Thanh is dedicated to providing high-quality, patient-centered care. Specializing in advanced general dentist treatments, Dr. Thanh works continuously to ensure a safe, comfortable, and outstanding clinical experience for all local and international patients.

Certified General Dental Practitioner

Frequently Asked Questions

What dental treatments does Westcoast International Dental Clinic specialise in? โ–พ
Westcoast International Dental Clinic covers a broad range of treatments, with particular strength in dental implants, porcelain veneers, crowns, root canal therapy, orthodontics (including clear aligners), and general preventive care. The clinic serves both long-term Hanoi residents and short-stay international visitors, so treatment plans can be adapted to fit different time frames. Whether you need a single procedure or a full smile makeover, the team can put together a plan that works for your schedule and budget.
How much can I save on dental implants compared to Australia or the UK? โ–พ
Dental implant costs in Hanoi are typically 60-75% lower than equivalent treatment in Australia or the UK. A single implant with crown that might cost AUD 4,500-6,000 or GBP 2,500-4,000 at home can often be completed in Vietnam for a fraction of that. Savings are significant even after flights and accommodation are factored in, which is why Hanoi has become a popular destination for Australian, British, and American patients seeking quality implant work at accessible prices.
Is the clinic accredited or internationally recognised? โ–พ
Westcoast International Dental Clinic operates under Vietnamese Ministry of Health regulations and maintains the hygiene and sterilisation standards required for approved international-patient clinics. While it does not currently hold JCI accreditation, it has a strong track record with foreign patients and holds a 4.79-star average across more than 136 Google reviews. Patients from Europe, North America, and Australia regularly cite clinical professionalism and clear treatment explanations as standout features of the experience.
Do the dentists speak English and communicate clearly with foreign patients? โ–พ
Yes. English is a core part of how the clinic operates, and several dentists on staff have trained or worked internationally. Appointment booking, treatment consultations, and post-treatment instructions are all available in English. Many reviewers specifically mention that diagnoses and procedures were explained in plain, understandable language, which is important for patients making decisions about complex or multi-stage treatments from abroad.
How long should I plan to stay in Hanoi for dental treatment? โ–พ
Trip length depends on what you are having done. A single extraction, filling, or emergency root canal can often be resolved in one or two appointments within 2-3 days. Veneers or crowns generally take 5-7 days to allow time for impressions, lab fabrication, and fitting. Full-arch implant treatment requires longer stays or a two-trip approach, with the second visit timed after the osseointegration period. The clinic can advise on a schedule once a treatment plan is confirmed.
Which dental implant brands does the clinic use? โ–พ
The clinic works with established implant systems including Nobel Biocare, Straumann, and other European-origin brands depending on the case and patient preference. Using internationally recognised implant systems matters for long-term maintenance, because a reputable brand means your home dentist can access components and documentation if follow-up work is ever needed. Before committing, ask the treatment coordinator which specific system will be used for your case and request written documentation to take home.
Can I complete implants or veneers in a single trip? โ–พ
For veneers, a single trip of around 5-7 days is usually sufficient. Implants are trickier because the implant post needs 3-6 months to integrate with the jawbone before a crown can be placed. Some patients handle this by getting the implant placed on one visit, returning home during the healing period, then coming back for the crown. Others opt for immediate-load solutions if bone quality allows. The team at Westcoast International can assess your x-rays in advance and advise on the most practical approach for your situation.
What technology and equipment does the clinic use? โ–พ
The clinic uses 3D cone beam CT scanning (CBCT) for implant planning and complex cases, digital x-rays, and intraoral cameras. Reviewers have noted that diagnostic findings are shown on screen and explained clearly, which helps patients understand what is happening before agreeing to a treatment plan. Modern imaging reduces guesswork in implant placement and allows the dentist to assess bone volume and proximity to nerves before the procedure begins.
What aftercare support is available once I return home? โ–พ
The clinic provides written post-treatment instructions in English covering hygiene routines, dietary guidelines, and warning signs to watch for. For implant patients, documentation of the implant brand, system, and placement details is provided so a local dentist can manage any follow-up. Remote consultation by WhatsApp or email is available for minor concerns after you leave Hanoi. For anything clinical, the clinic will advise whether you need to be seen locally or whether a follow-up visit to Vietnam is warranted.
How do I book an appointment or start the process? โ–พ
The simplest starting point is to request a consultation through the SmileJet profile page for Westcoast International Dental Clinic, where you can submit x-rays or photos for a preliminary assessment. The clinic also accepts appointment requests via WhatsApp, which many international patients find convenient for quick back-and-forth communication before confirming dates. Once a treatment plan is agreed, the team will confirm appointment slots, provide a cost estimate, and help you plan around your travel dates.

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★ 4.8 (136 reviews)