Privacy Policy

Smilejet LLC ("SmileJet," "we," "us," or "our") operates the website smilejet.app and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our Service. By accessing or using the Service, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Contact & Account Data: name, email address, phone number, and any other details you submit when creating an account, requesting a quote, or contacting us.
• Health & Dental Information: details about dental conditions, treatment interests, or medical history that you voluntarily share when requesting clinic recommendations or quotes.
• Communications: messages, reviews, feedback, or other content you send to us or post on the Service.

1.2 Information Collected Automatically

• Usage Data: pages visited, search queries, links clicked, time on page, and referring URL.
• Device & Log Data: IP address, browser type and version, operating system, and device identifiers.
• Cookies & Tracking Technologies: we use cookies, pixels, and similar technologies to operate the Service and understand how it is used. See Section 6 for details.

1.3 Information from Third Parties

• Clinic partners may share contact or appointment information with us when you interact with their listings.
• Analytics and advertising partners may provide aggregated or pseudonymized data about your interactions with our Service.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service.
• Match you with dental clinics and facilitate quote requests.
• Send transactional communications (appointment confirmations, quote responses).
• Send marketing communications where you have opted in or where permitted by law.
• Analyze usage trends and personalize your experience.
• Detect, investigate, and prevent fraud, abuse, or security incidents.
• Comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We may share it in the following circumstances:

3.1 With Dental Clinics

When you request a quote or express interest in a clinic, we share the information necessary for that clinic to respond to you (e.g., name, contact details, dental concern).

3.2 Service Providers

We share data with trusted vendors who process it on our behalf, including cloud hosting, email delivery, analytics, payment processing, and customer support. These vendors are contractually bound to protect your data and use it only for the services they perform for us.

3.3 Business Transfers

If Smilejet LLC is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different privacy policy.

3.4 Legal Requirements

We may disclose information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Retention

We retain personal information for as long as necessary to provide the Service, fulfill the purposes described in this Policy, and comply with legal obligations. When data is no longer needed we securely delete or anonymize it.

5. Your Rights and Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal information ("right to be forgotten").
• Restrict or object to certain processing activities.
• Data portability — receive a copy of your data in a structured, machine-readable format.
• Withdraw consent at any time where processing is based on consent.
• Opt out of marketing emails by clicking the unsubscribe link in any email or contacting us directly.

To exercise any of these rights, please contact us at [email protected]. We will respond within the timeframe required by applicable law (typically 30 days).

6. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential cookies: required for the Service to function (e.g., session authentication).
• Analytics cookies: help us understand how visitors interact with the Service (e.g., Google Analytics).
• Marketing cookies: used to deliver relevant advertisements and track campaign performance.

You can control cookies through your browser settings. Disabling certain cookies may affect Service functionality. Where required by law, we will obtain your consent before setting non-essential cookies.

7. International Data Transfers

Smilejet LLC is based in the United States. If you are located outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries. We take steps to ensure that such transfers comply with applicable data protection laws, including using standard contractual clauses where required.

8. Children's Privacy

The Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the "Last Updated" date at the top and, where required by law, notify you by email or through a prominent notice on the Service. Your continued use of the Service after the effective date constitutes your acceptance of the updated Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: