Moderation
Report this post.
A moderator reads every report. The post stays up while they look, and it is only removed for one of the reasons in our published rules.
I scheduled an initial assessment, arrived, and answered a questionnaire about my preferences (I imagine it's to improve the customer experience; I even praised the initiative). The receptionist treated me very well, but I waited for an hour and wasn't seen. If they do this to a new client, imagine...