Gracia Andreyany
February 2026 · ★ 1
The dentist told me it was possible everytime, but Then dentist just won't listen, the whole reason i came here is to expand my teeth because my previous dentist extract my teeth and create a sunken face which i feel terrible. Every consultation seems like the dentist heard me, and every iteration which i have to pay 5jt for, she would always extract more of my tooth and push it even further back. It's so frustrating, because I text them (so there's proof) and repeatedly said I don' wan't to extract my teeth or push my mouth even further back, and the dentist "finally gets it" and keep doing it. The last iteration is not even correct because the bite won't even fit. It's not that hard to understand. if you cant do it, then say you cant, dont waste my time. say is from the start instead of prolonging this or making me pay.
Clinic response ():
Thank you for your feedback. As we explained during consultation, the tooth movement requested unfortunately not possible in a safe way. Forcing the teeth to move in that direction could effect the bite balance and may cause instability in the the long term. Our priority is always to provide treatment that is safe and healthy for the patient. The Rp 5.000.000 design fee was clearly informed at the beginning as non-refundable, as it covers the digital setup and professional treatment planning once the case is submitted. If the treatment is not continued to aligner production, it is considered a cancellation after planning. We remain open to discussing alternative treatment options that are clinically achievable and safe.