brooke woolsey
March 2026 · ★ 1
I visited Radiance Bali for Botox while on holiday and unfortunately didn’t have the experience I was hoping for. I paid $350 and was told that 42 units were injected into my forehead and frown area. I’ve had Botox many times before and have never had that amount of product injected, yet more than two weeks later I still have strong movement in my brows and frown lines. On top of that, my forehead feels very heavy, as though the Botox hasn’t been placed correctly. It’s an odd, uncomfortable sensation I’ve never experienced with previous treatments, and my brow area feels dropped and heavy as well. When I contacted the clinic about these concerns, I was advised to get the treatment revised back home. That means paying even more money to correct a result I didn’t receive in the first place, which is disappointing and frustrating. Based on my experience, I would recommend sticking to treatments in your own country where follow-up and revisions are actually possible. The team were friendly, but the outcome and overall experience didn’t reflect the cost or the dosage I was told I received.
Clinic response ():
Response from the owner 3 months agoHello Brooke, Thank you for taking the time to share your experience regarding your visit to Radiance Bali. We appreciate all feedback, especially when it relates to patient comfort and satisfaction with aesthetic treatments. We understand that the outcome you received did not meet your expectations, particularly given your history of positive experiences with similar procedures. Experiencing persistent muscle movement, a heavy sensation in the forehead, and a noticeable drop in the brow area can understandably cause discomfort and concern. We also acknowledge that the clinic’s recommendation for you to seek a revision treatment in your home country added to your dissatisfaction, as this may result in additional, unplanned expenses. Your input regarding the importance of accessible follow-up and revision options is highly valued, and we recognize that this is an essential consideration when choosing where to undergo treatment especially when receiving care abroad. While you mentioned that the clinic staff were friendly, we regret that the overall experience and results did not reflect the level of quality and value you expected. Thank you once again for providing this constructive feedback. We hope your comments help encourage continuous improvement in service quality. Should you wish to clarify anything further or have additional concerns, we remain at your disposal.
