Records Portability
Bringing your dental records home from Phnom Penh
By SmileJet Editorial Team · Published May 2026
One of the SmileJet Phnom Penh promises: every patient leaves with a complete clinical record in English. Here is what that includes and why it matters.
What you receive when you leave
Each Phnom Penh partner clinic provides, in English, on USB drive or via secure email link:
- Pre-treatment panoramic X-ray — your full mouth at consultation, baseline.
- 3D CBCT scan if taken — typically required for implants, All-on-4, and full mouth cases. DICOM format on USB.
- Treatment plan document — written in English, listing every procedure performed, materials used (specific implant brand, crown material, lab supplier), and the dentist who performed each step.
- Operative notes — clinical notes from the surgical visits, including any deviation from the original plan.
- Post-treatment X-rays — confirming implant position, crown fit, and any post-op observations.
- Prescription details — any antibiotics or analgesics prescribed, dosage, and duration.
- Implant component details — specific implant brand, model, lot number, length, diameter. The lot number is important for warranty registration.
- Aftercare instructions — specific to your case (cleaning around the implant, recommended hygiene visit cadence, what to avoid).
Why having complete records matters
Local hygiene visits know what was done. Your home dentist or hygienist can clean around an implant correctly only if they know it is there. Without records, they treat as if it is a natural tooth, which can damage the implant interface.
Future restorative work has context. If you ever need a crown replaced or a neighbouring tooth treated, the new dentist needs to know the implant brand, the abutment type, and the bite relationships established. The records make this possible.
The treatment coordination support process is faster. If a guarantee claim arises, having the operative notes and post-treatment X-rays already on hand speeds the assessment.
Implant warranty registration. Premium implant brands (Straumann, Nobel Biocare) offer manufacturer-level warranties that require lot-number registration. SmileJet handles this for you, but you keep the paperwork.
Insurance documentation. Some insurance products require detailed treatment records for claims or for adding the implant to your covered conditions list.
What to do with the records when you get home
- Back up the USB. Copy the files to two cloud locations (Google Drive, Dropbox, iCloud) and one local computer. The DICOM files are not easily replaceable.
- Print the treatment plan and prescription. Keep one printed copy in your home filing system and one with travel documents for any future trips.
- Send the treatment summary to your home dentist. Email or hand-deliver. Most home dentists are happy to add a copy to your local file. This pre-empts the "what was done overseas?" awkwardness on your first hygiene visit.
- Save the implant lot number separately. Note it in your phone, in your home filing system, and in any emergency contact card you carry. If something happens 5 years from now, knowing the implant identity matters.
- Add SmileJet contact details to your phone. Coordinator WhatsApp number, the treatment coordination support process email. Easy to find if you ever need it.
Get a Phnom Penh quote
Records portability is automatic on every SmileJet-matched treatment.