How we verify
The 18-point Phnom Penh clinic verification
By SmileJet Editorial Team · Updated May 2026
We reject more Phnom Penh clinics than we accept. The 18 points below are the standard. Each point is checked at the initial inspection and re-checked annually.
Infrastructure & Sterilisation
On-site clinic inspection
Our verification team physically visits the clinic. Reception, treatment rooms, sterilisation rooms, equipment storage, and patient records are inspected. Clinics that decline inspection are not on the network.
Sterilisation room compliance
Dedicated room for instrument processing, with one-way clean/dirty workflow, autoclave logs, indicator strips, and instrument tracking system. Standards aligned with EU CE-marked sterilisation requirements.
Treatment room hygiene
Single-use covers on chairs and trays, surface disinfection between patients, sharps disposal compliance, and visible hand-hygiene infrastructure.
Equipment age and maintenance
Major capital equipment (CBCT scanner, intraoral scanner, autoclaves, suction units) within 7 years of manufacture and on documented maintenance schedules.
Clinical Credentials
Cambodia Ministry of Health registration
Every dentist verified against the Cambodia Ministry of Health practitioner registry. Specialist claims (implantology, prosthodontics, endodontics) cross-checked against post-graduate credentials.
Minimum 5 years relevant practice
Senior clinicians performing implants or full-arch work must show minimum 5 years of relevant practice, with case portfolio.
Continuing education
Documented evidence of ongoing CE — typically through implant manufacturer programs (Straumann, Nobel Biocare, Osstem) and regional conferences.
Implant brand certifications
Implantologists hold current certifications from the implant brands they place. Brand training is the minimum bar; the case portfolio is what we actually evaluate.
Patient Outcomes
Outcome tracking for SmileJet patients
We track every SmileJet-referred patient outcome for 12 months post-treatment via coordinator follow-up and patient surveys.
Implant survival benchmark
Clinics with implant complication rates above the published 5-year survival benchmark (Moraschini et al. 2015 systematic review, Clin Oral Investig: 94.6% pooled survival across 23 studies) are flagged and removed if the trend persists.
Re-treatment rate
We track re-treatment requests under the treatment coordination support. Clinics with re-treatment rates above network median are reviewed and supported; persistent outliers are removed.
Patient satisfaction (NPS)
We survey every SmileJet-referred patient at 30 days, 90 days, and 12 months post-treatment.
Communication & Service
English-speaking coordinator
Every clinic has at least one named English-speaking coordinator who responds within 4 hours during work hours.
Mystery inquiry response time
We test response time monthly with mystery inquiries and track compliance. Clinics that miss SLA repeatedly are removed.
Treatment plan in English
Every patient receives a written treatment plan in English with diagnosis, procedure description, materials, timeline, and itemised pricing.
Records portability
On request, patients receive their full clinical records (X-rays, CBCT scans, treatment notes, prescriptions) in English to take home.
Commercial Transparency
Published price list
Every clinic publishes a written price list reviewed annually. Surprise mid-treatment price changes are grounds for review.
Re-quote on arrival policy
Every clinic agrees to re-quote in writing if the in-person consultation reveals additional clinical needs not visible from photos.
Why we publish the methodology
Most dental tourism platforms describe their verification process in vague terms ("we vet every clinic", "stringent quality standards") without telling you what is actually checked. That is by design — vague claims are unfalsifiable. We take the opposite approach.
By publishing the 18 points, we make ourselves accountable to them. If we ever list a clinic that fails one of these points, you can call us on it. If we drop one of the 18 to expand the network faster, the change is visible. The published methodology is itself a commitment.
Phnom Penh is our smallest mainland network by design. We could expand faster by lowering the bar. We do not. The smaller list reflects the rigour, not the ambition.
Start with a verified clinic
All 18 points apply to every Phnom Penh clinic on SmileJet.