Trâm Nguyễn
March 2026 · ★ 5
The team of doctors is professional, the equipment is top-notch, and the staff are incredibly friendly. When someone asks me about a reputable dental clinic, I will definitely recommend Westcoast ❤️
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17-19-21 Lý Tự Trọng, Phường Sài Gòn, Ho Chi Minh City, Vietnam
SmileJet AI Audit Score for Westcoast International Dental Clinic (Norfolk Mansion): 9.2/10 overall. Authenticity: 9/10 — 238 reviews 4.75 avg with detailed authentic narratives spanning 6-15 years; multiple genuine 1-3 star negatives including unresolved root canal complaint; varied named doctors and patient demographics.. Treatment Quality: 9/10 — Dr Andrew Tsang DMD Univ British Columbia 1997, ICOI Diplomate; Dr Tien MSD Sydney; CBCT, in-house lab, Straumann implants. Multi-decade repeat patients with crown and implant work holding 8-15 years.. Cleanliness: 9/10 — 100 percent foreign-invested since 2004; CDC-compliant standards, mercury-free, digital radiography reducing x-rays 90 percent, in-house lab exporting internationally; no JCI or ISO cert numbers published.. Team: 10/10 — 20 dentists across 4 clinics led by ICOI Diplomate Dr Andrew Tsang; Sydney-trained Dr Tien, Japanese DDS Drs Matsumoto and Sugimori, prosthodontics MSc Dr Diem; Australian RN Amanda coordinates tourists.. Price Value: 8/10 — Saves Australian NZ US patients 70 percent vs home; reviewers cite procedures waived under guarantee, free night guards, no upsell pressure; published prices not on site but transparent quotes pre-treatment.. Tourist Suitability: 10/10 — Dedicated dental tourism program: airport pickup, hotel transfers, food hampers post-surgery, after-hours text and call support, NZ referral service partnership, treatment plans coordinated remotely for fly-in patients.. Summary: Westcoast International is Vietnam's gold-standard expat-focused dental network, anchored by Canadian-trained ICOI Diplomate Dr Andrew Tsang since 1997 with verifiable credentials and multi-decade repeat patients from Australia, US, and Europe. The Norfolk Mansion HCMC clinic combines CBCT imaging, in-house lab, Straumann implants, and an Australian nurse coordinator handling end-to-end tourist logistics. Strongest value sits with complex implant and full-mouth rehabilitation cases where transparent quotes, honored guarantees, and remote follow-up justify premium pricing. Key strengths: ICOI Diplomate Dr Andrew Tsang DMD UBC 1997 since founding; Dr Tien holds Master of Dentistry from Sydney University; Australian RN Amanda handles airport pickup and hotel transfers; Honored guarantee with documented free rework and night guards; Multi-decade repeat patients with 8-15 year crown longevity. Points to note: No published JCI or ISO certification numbers despite American standards claim; One unresolved root canal complaint with persistent pain after 3 years; Pricing not published on website, only via consultation. Confidence: High. Based on 50 reviews and 3 sources. Audited 03 May 2026.
SmileJet AI Audit
Confidence
● High
Audited 03 May 2026
Authenticity
9
Treatment Quality
9
Cleanliness
9
Team
10
Price Value
8
Tourist Suitability
10
"Westcoast International is Vietnam's gold-standard expat-focused dental network, anchored by Canadian-trained ICOI Diplomate Dr Andrew Tsang since 1997 with verifiable credentials and multi-decade repeat patients from Australia, US, and Europe. The Norfolk Mansion HCMC clinic combines CBCT imaging, in-house lab, Straumann implants, and an Australian nurse coordinator handling end-to-end tourist logistics. Strongest value sits with complex implant and full-mouth rehabilitation cases where transparent quotes, honored guarantees, and remote follow-up justify premium pricing."
Highlights
Watch out for
Score Breakdown
238 reviews 4.75 avg with detailed authentic narratives spanning 6-15 years; multiple genuine 1-3 star negatives including unresolved root canal complaint; varied named doctors and patient demographics.
Dr Andrew Tsang DMD Univ British Columbia 1997, ICOI Diplomate; Dr Tien MSD Sydney; CBCT, in-house lab, Straumann implants. Multi-decade repeat patients with crown and implant work holding 8-15 years.
100 percent foreign-invested since 2004; CDC-compliant standards, mercury-free, digital radiography reducing x-rays 90 percent, in-house lab exporting internationally; no JCI or ISO cert numbers published.
20 dentists across 4 clinics led by ICOI Diplomate Dr Andrew Tsang; Sydney-trained Dr Tien, Japanese DDS Drs Matsumoto and Sugimori, prosthodontics MSc Dr Diem; Australian RN Amanda coordinates tourists.
Saves Australian NZ US patients 70 percent vs home; reviewers cite procedures waived under guarantee, free night guards, no upsell pressure; published prices not on site but transparent quotes pre-treatment.
Dedicated dental tourism program: airport pickup, hotel transfers, food hampers post-surgery, after-hours text and call support, NZ referral service partnership, treatment plans coordinated remotely for fly-in patients.
Important — about this score
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How the algorithm penalises scores
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These adjustments reflect algorithmic signal-weighting only and do not constitute an allegation of any specific wrongdoing by this clinic or its staff.
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Westcoast International Dental Clinic is Vietnam's longest-established, 100% foreign-invested dental clinic, with its flagship location at the Norfolk Mansion in District 1, Ho Chi Minh City, Vietnam. Founded in 2004 as a Canadian initiative, the clinic has grown into a multi-location practice with additional branches in Thao Dien (HCMC) and West Lake Hanoi, forming part of a broader international healthcare group that includes SIAN Skin Clinic and Maple Healthcare Wellness Clinics. Westcoast specializes in complex implant dentistry and cosmetic smile transformation, serving international patients and expatriates who expect Western standards of care at a fraction of the cost.
Westcoast stands apart from the wider dental market in Vietnam through a combination of foreign ownership, multinational clinical teams, and a track record built over two decades. The clinic has completed more than 50,000 cases since opening, with 82% of new patients arriving through existing patient referrals — a measure of trust rarely matched in the dental tourism sector. Patients save up to 70% compared with equivalent treatment costs in Australia, New Zealand, or the United States, without compromise on materials or technique. The clinic operates an in-house dental laboratory capable of producing work to export standards, supplying prosthetics to dental practices in Australia, Western Europe, and the United States. A formal dental guarantee is provided for qualifying treatments, and strict CDC-aligned infection control protocols are maintained across all locations.
Dental implants are the clinic's primary specialty, covering single-tooth replacements, implant-supported bridges, and full-arch restorations. Same-day dental implants (teeth in a day) are available for eligible patients requiring immediate loading. All-on-4 dental implants and All-on-6 dental implants provide fixed full-arch solutions for patients with advanced tooth loss or failing dentitions. Bone grafting is performed in-house to support cases where bone volume is insufficient for standard implant placement. The cosmetic range includes dental veneers produced through the clinic's proprietary Westcoast Smile Design process, porcelain crowns, dental bridges, and professional teeth whitening. Orthodontic services include clear aligners and invisible braces. General dental care covers hygiene visits, wisdom tooth removal, and dedicated pediatric dentistry and pregnancy dental care programs.
The Westcoast clinical team is a multinational group of dentists, specialists, and support staff drawn from Canada, Australia, Germany, France, Japan, Italy, and Vietnam. The team pursues ongoing continuing education through leading international dental associations and attends global conferences on implantology and cosmetic dentistry. The clinic was founded on a Canadian model of personalized, high-quality patient care, and this ethos remains central to clinical governance across all locations. Dentists at Westcoast are trained in the use of cutting-edge diagnostic and treatment technology, including the latest digital imaging systems.
Westcoast clinics are equipped with award-winning dental technology sourced from Switzerland, Japan, Germany, France, and the United States. The in-house laboratory allows for custom shading, intricate prosthetic detailing, and rapid turnaround times for crowns, veneers, and implant restorations. The clinic was the first in Vietnam to adopt amalgam separation techniques to eliminate mercury from wastewater, and is recognized as a model environmentally responsible dental practice in the country. Digital diagnostic tools minimize patient radiation exposure during imaging.
Westcoast International Dental Clinic is structured specifically to serve patients traveling from abroad. Staff communicate in English, Japanese, French, Vietnamese, and other languages, with dedicated Japanese-language hotlines at both the Norfolk Mansion and Hanoi West Lake locations. A structured three-step international patient intake process covers pre-arrival consultation, treatment planning, and post-departure aftercare. The clinic's accommodations page provides guidance on hotels and short-stay options near each branch for patients planning multi-day treatment trips. WhatsApp consultation is available for pre-visit assessments, and the clinic accepts dental insurance from international providers.
Westcoast International Dental Clinic Norfolk Mansion is located at 17-19-21 Ly Tu Trong, Sai Gon Ward, District 1, Ho Chi Minh City, Vietnam — in the heart of the central business district, within walking distance of major hotels, Ben Thanh Market, and key expat amenities. The clinic is open Monday to Friday 9:00 to 20:00 and Saturday 9:00 to 17:00. A second HCMC branch operates in Thao Dien, An Khanh Ward, serving the expat residential community in District 2.
4.8
★ 238 reviews
Trâm Nguyễn
March 2026 · ★ 5
The team of doctors is professional, the equipment is top-notch, and the staff are incredibly friendly. When someone asks me about a reputable dental clinic, I will definitely recommend Westcoast ❤️
Hung Dang
March 2026 · ★ 5
My name is Hung, I'm 67 years old and I live in District 1. I've been receiving dental treatment at Westcoast Dental Clinic recently, and I'm very satisfied with the service and the team of doctors there. Thank you very much, Westcoast, for helping me have a beautiful set of teeth.
R T
March 2026 · ★ 5
I visited for a second opinion. I had an unsettling experience at another dentist in Ho Chi Minh City, so I was looking for a dentist I could trust. Dr. Matsumoto is very accurate and professional. He carefully checks the patient's condition before proceeding with treatment. I've been to many dentists in the past, but personally I feel he is the most trustworthy dentist I've ever come across. I'm truly grateful to have found this doctor in Ho Chi Minh City.
Leland Warneke
March 2026 · ★ 5
I am continually amazed at the quality and attention to detail that I receive at Westcoast. I have been coming to Westcoast International Dental Clinic every year since 2010 except the 3 years of Covid. 11 annual visits. I have had 9 crowns and two root canal treatments over that period. I have had Dr Tien for every visit since 2011. Dr Tien has completed her Masters in Dentistry at Sydney University. Dr Tien is very capable and is also very gentle. I am continually amazed at the quality and attention to detail that I receive. Westcoast has the latest equipment, products and procedures. They also keep up with the latest dental advances. Dr Tien does an excellent clean and check. In December 2024 I returned to Vietnam for my latest visit to get a second opinion which has differed greatly from my Australian dentist. I am very happy with Dr Andrew and Dr Tien’s latest recommendations and work that has been performed and has saved me many thousands of dollars from what it would have cost in Australia. Dr Andrew explained why I didn’t need to have that work done. The guarantee is second to none, as I have had several procedures done where the fee was waived and I thought no fault on their part. Dr Andrew, the Clinical Director, is highly skilled and has offered honest advice. Westcoast has also completed 2 implants and bridge on my son’s top front teeth several years ago. He was very happy with the result. I will continue to visit Westcoast in future years for my dental work.
重浦正徳
February 2026 · ★ 5
I love Betonam Dental Clinic. I'd be happy if my beloved and beloved children also came to Betonam Dental Clinic. Do dental clinics overseas also provide anesthesia and restraining nets?
Clinic response ():
Hello. Please contact our Japanese hotline number: +84935242820
shayan akhtar
February 2026 · ★ 5
I was very great coming very cooperative staff Process done smoothly
Francois Lapointe
February 2026 · ★ 5
I had a complete mouth reconstruction. That is, 28 crowns and 1 implant, and my son filled several cavities. The service we received was very professional. The result is perfect; I highly recommend this clinic.
Shu-Chin Hysing
February 2026 · ★ 5
I would like to thank the team at Westcoast International Dental Clinic (Norfolk Mansion) in Ho Chi Minh City for their excellent expertise and care. Dr. Tram Anh made my dental cleaning feel calm and easy, and she took the time to clearly explain my X-rays. I especially want to thank Dr. Andrew H. F. Tsang for my wisdom tooth extraction. The tooth was challenging to remove, but his method, and calm, patient approach made me feel completely safe throughout. I had minimal pain and a surprisingly quick recovery. The video consultation before the procedure meant a lot to me and helped me feel confident and well prepared. I truly felt cared for and would highly recommend this clinic.
水野清光
February 2026 · ★ 5
This dentist is amazing 😀 They have a wonderful doctor called Dr. Matsumoto. It's the best place to get dental treatment in Ho Chi Minh City. I definitely recommend going there if you're traveling and have any dental issues. …
Steve Rabeling
January 2026 · ★ 5
I’ve had the most amazing experience with Dr Andrew and Dr Nhu An over the last two week with 4 implants and many repairs done and Capping. With my job as Transport Driver it’s not always easy to look after my teeth properly so there was plenty of work to be done and I can honestly say I’m looking forward to coming back to have more treatment. Dr Andrew and Dr Nhu An after initial consultation gave me several options that were explained easily and I chose the one best suited with absolutely no persuasion either way. They are a great team and work very well together. From Receptionist team through Surgery then fillings and Capping was a great experience. Very happy to give 5 Star. 😁
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★ 4.8 (238 reviews)
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