1. treatment coordination support
Every implant, crown, bridge, and veneer is covered by a SmileJet clinic coordination support at the partner clinic. Coverage details and claims process documented separately on the guarantee page. Implants additionally carry the manufacturer warranty (Straumann lifetime; Osstem 10-year).
2. On-site clinic inspection by SmileJet
Every Hanoi partner clinic is inspected against the 18-point verification standard before listing – and re-inspected annually. The standard covers equipment, sterilisation, implant brands, operator credentials, post-op infrastructure, and complaint handling.
3. English-language documentation
Treatment plans, quotes, consent forms, post-op instructions, and the guarantee certificate are issued in English (Vietnamese translation available where useful for diaspora patients). Verbal communication during appointments uses an English-fluent treating dentist or supported interpretation.
4. Pre-travel quote confirmation
Your written quote is confirmed before you book travel – locked in for 90 days. No surprise charges on arrival. If clinical findings on Day 1 require additional work, the change is quoted in writing and signed off before any treatment proceeds.
5. No referral commission
SmileJet does not accept referral commissions from clinics. Clinic recommendations are based on case fit and verification status, not commercial relationships. The partner clinic pays SmileJet a flat administrative fee per patient – independent of treatment scope or value.
6. Escalation path
If treatment outcome falls short of expectations, the SmileJet escalation path applies – first re-treatment at the partner clinic at no charge, then independent SmileJet review, then refund to home-country corrective treatment if required. Documented separately on the guarantee page.
What the commitments mean in practice
The guarantee certificate
Issued at your final appointment. In English. Named to you. Covers the specific work performed, the coverage period, and the claims contact. Not a general statement – a document you keep. If you need to use it, you hand it to a local dentist or email it to SmileJet as part of your claim.
The inspection you can verify
SmileJet's 18-point inspection standard is published in full on the verification methodology page. If a Da Nang or Hanoi claim is made by a clinic that is not in the SmileJet network, you can check those same criteria yourself. The standard is not proprietary.
English documentation in practice
Every document from your first consultation to your final discharge is in English. This means your home dentist in Sydney, Auckland, London, or Toronto can review your treatment record without a translation service. Post-op instructions are written at adult reading level – not technical jargon.
The quote lock
Your written SmileJet quote is locked for 90 days from issue. If your treatment costs change on arrival (because X-rays reveal an additional issue), the change is quoted in writing and signed off before anything proceeds. You have explicit control at every scope change.
The escalation path
If treatment falls short of the written plan, the escalation path is: SmileJet review → clinic re-treatment at no charge → independent review → refund to home-country corrective treatment. Each stage is documented. At no stage are you left to manage a dispute alone.
Commercial independence in detail
SmileJet charges Hanoi partner clinics a flat fee per patient referred – not a percentage of treatment value, not a per-treatment commission. A clinic treating a patient for A$3,000 pays the same fee as one treating for A$30,000. This structure means SmileJet has no incentive to steer patients toward higher-cost treatments.
When each commitment applies – a patient timeline
The six commitments are not just applied at treatment time. Here is when each one is active across the full patient journey from first enquiry to post-return follow-up.
Commitment 4 (pre-travel quote confirmation) and Commitment 5 (no referral commission) are active from your very first enquiry. Your quote is locked before you spend a penny on flights or accommodation. SmileJet's recommendation of a Hanoi clinic is independent of commercial relationships.
Commitment 2 (on-site clinic inspection) protects you before you arrive – you are walking into a clinic that has already been checked. Commitment 3 (English-language documentation) means your informed consent form, treatment plan, and cost summary are all in English at Day 1.
Commitment 6 (escalation path) is active from your first appointment. If anything feels wrong during your Hanoi visit, SmileJet is the first call – not the clinic directly. If a scope change is recommended mid-treatment, Commitment 4 (quote lock) requires it to be documented and signed off before proceeding.
Commitment 1 (treatment coordination support) is active for a full year after your final Hanoi appointment. Commitment 3 (English documentation) means your home dentist in Auckland, London, or Toronto can read your treatment record without translation. SmileJet holds a copy of your records independently of the Hanoi clinic.
Promise FAQ
Do all six commitments apply to every patient?
Yes. The six commitments apply to every SmileJet patient at every listed Hanoi clinic, for every treatment type, from first consultation to post-treatment follow-up. There is no tier structure – the same commitment applies whether you are having a single veneer or a full All-on-4.
What if a new clinical finding changes my treatment plan on Day 1?
If Day 1 examination reveals something not in your pre-trip assessment – for example an existing infection that needs antibiotics before implant surgery – the change is documented and quoted in writing. You approve the change before it proceeds. Your original quote and timeline are updated. Nothing proceeds without your explicit sign-off.
Is the 90-day quote lock a firm commitment?
Yes. If you have a SmileJet written quote and book within 90 days, the quoted prices apply on arrival. The only exception is if you have provided incomplete or inaccurate records that change the clinical picture – in which case the change is documented and quoted before any treatment.
How do I reach SmileJet if a problem arises post-return?
The SmileJet contact details in your post-treatment summary. Email is the primary channel – include your name, treatment date, clinic name, and a description of the issue. We acknowledge within 24 business hours and action within 48.
How the SmileJet promise works in practice – Hanoi
Commitments are only meaningful when there is a clear process for upholding them. Here is how each SmileJet promise is operationalised at Hanoi partner clinics – not as a policy statement, but as a specific workflow that patients experience at every step.
Pre-travel quote: written and binding
Before you book any flights, SmileJet returns a written itemised quote listing each procedure, the implant brand and model (where applicable), the crown material, and the total in your home currency. That quote is confirmed with the Hanoi clinic before issue. Walk-in pricing at the clinic does not apply to SmileJet patients – the written quote is what you pay.
Verification audit: independent and annual
SmileJet's 18-point clinic audit covers sterilisation (Class B autoclave records), CBCT equipment, implant brand documentation, practitioner credentials (degree, postgraduate certificates, current registration), and post-treatment aftercare protocol. Audits are conducted in person – not via questionnaire. Clinics that do not re-pass the annual audit are removed from the network.
Matched to clinic, not just city
Your case is matched to the specific Hanoi clinic best suited to your treatment type. A complex All-on-4 case is matched to a clinic with documented full-arch volume and CBCT-guided surgical infrastructure. A veneer case is matched to a clinic with in-house or dedicated ceramics lab relationship and DSD capability. Matching is not random or availability-based.
Aftercare documentation: sent to your home dentist
Within 7 business days of your final Hanoi appointment, SmileJet sends a full clinical summary – X-rays, implant brand and batch documentation, and treatment notes in English – to your nominated home dentist. This is the document your home dentist needs to manage your aftercare without contacting Hanoi directly for routine questions.
Get a Hanoi quote with these commitments in writing
Every SmileJet quote includes the six commitments above as part of your written treatment agreement.
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