Patients
Reviews of Westcoast International Dental Clinic (Westlake, Hanoi).
Hanoi, Vietnam. 136 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.2 out of 10
Overall score
Westcoast International is Vietnam's longest-established foreign-invested dental clinic (since 2004), with a credible international team including a Canadian implant specialist and a German general dentist. Reviews are highly specific, multilingual, and consistent, with CBCT and microscope use independently confirmed. Priced at a premium over local clinics but represents strong value for Western dental tourists.
Authenticity
7/10Baseline 8: real clinic est 2004, named foreign dentists, genuine multilingual reviews. 0 verified on 50 reviews, light deduction. Final 7.
Treatment quality
7/10Baseline 8: CBCT + microscope confirmed, complex work (root canals/crowns). One warranty crown misfit, one rushed clean. -1. Final 7.
Cleanliness
7/10Baseline 7: multiple reviews cite spotless/very clean modern facility, consistent across expat and tourist reviewers. Final 7.
Team
8/10Baseline 8: Dr Andrew Tsang DMD Dip ICOI (Canada), Dr Arne Wiemann (Germany), Dr Sugimori (Japan), DDS MSD locals. Multilingual. Final 8.
Price value
6/10Baseline 6: premium vs local Vietnam market (cleaning 5x local rate noted). Competitive vs AUS/US for dental tourists. Final 6.
Tourist suitability
8/10Baseline 8: WhatsApp booking, airport transfer, English/German/French/Japanese staff, emergency slots, expat-focused since 2004. Final 8.
What comes up well
- Established 2004, founded by Canadian and Australian dental professionals
- Dr Andrew Tsang DMD Dip ICOI (Canada) leads implants and surgery
- CBCT 3D scanning and dental microscope confirmed by independent reviewers
- Multilingual staff: English, German, French, Japanese, Italian, Vietnamese
- WhatsApp booking and airport transfer available for international patients
Points to weigh
- One warranty crown fitted without bite adjustment causing discomfort
- Pricing is 4-5x local Vietnam market rate - not the cheapest option in Hanoi
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 136 reviews
I went to Westlake International Dental Clinic because of severe toothache. I booked the appointment in advance via WhatsApp. Communication via WhatsApp worked well. The diagnosis and treatment plan were explained clearly and understandably, and I was able to come in for root canal treatment the very next day. The treatment with Dr. Arne Wiemann was consistently professional, hygienic, and…
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nd empathetic. I felt comfortable at all times; everything was explained thoroughly—even during the lengthy treatment—and I experienced no pain whatsoever, neither during nor after the procedure. In addition, my entire dental health was thoroughly examined, and I received helpful recommendations for further treatments. Overall, very competent and compassionate care—highly recommended.
While visiting Hanoi I experienced severe pain from a root canal issue. I was very fortunate that Dr. Sugimori and the clinic were located near my hotel and I could be seen quickly. While I wasn’t able to get a full treatment due to my limited time remaining in Vietnam, he performed an emergency treatment which along with medication totally eliminated my pain until I can see my dentist back…
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home. His explanation was very clear and he demonstrated the problem with an advanced CT scan. He also gave me clear instructions for how to proceed when looking for care upon my return home. I want to thank the Dr. and staff for “saving “ my vacation!
I came here at noon with excruciating tooth pain! It was absolutely impossible to help me. All they told me was to come back tomorrow morning at 9:00 and take painkillers. But they weren't helping by then! They refused to help me!
Reply from the clinic
Thank you for your feedback. We are concerned to hear this, as we pride ourselves on prioritizing patients in pain. We have checked our records for that date and unfortunately cannot find any mention of your visit or a request for emergency care. We never advise patients in excruciating pain to simply wait until the next day. We would appreciate the chance to speak with you directly to understand if a mistake was made. Please reach out to us at this phone number/ Whatsapp: +84 968 565 151
I had a positive experience of my wisdom teeth removal here. I was nervous about the procedure, but the staff made me feel better, through their friendly, calm and approachable natures. Dr Andrew H.F. Tsang is skilful and gentle. My recovery time was speedy and uncomplicated. I felt supported by the clinic, and believe they would have taken care of any questions or provided extra assistance had it…
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been necessary.
Amazing clinic. Dr. Arne saved my tooth even if it takes hours to do. The best in Hanoi!
Prompt and professional, I had a wonderful experience here with a last minute request for some emergency dental work. Two crowns and three fillings later, I'm ready to hit the road again! Modern facility, staff is courteous and efficient. Highly recommended!
The best dental treatment ever!! I was treated by Dr. Arne Wiemann during my trip to Vietnam for an acute dental problem and have rarely experienced such an empathetic, competent, and helpful dentist. 🥹 My situation was very stressful, as I had severe facial swelling due to an inflammation. Dr. Wiemann was able to help me immediately and considered my teeth holistically, not just the symptoms.…
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s. Communication was straightforward in German, and he demonstrated a great deal of expertise and empathy. Dr. Wiemann took plenty of time and explained everything calmly and very clearly. I felt extremely well cared for, both professionally and personally. Many, many thanks for this exceptionally good care; unfortunately, you rarely find doctors like him.
Dr Arne was extremely helpful. A large piece of my tooth broke off while travelling, and now it looks just like it did before. He considered other options and did a very thorough job. I would definitely recommend going here rather than any other place.
I hadn't been to the dentist in a long-time so I was anxious about having work done. Dr Arnie was very patient and informative. He let me know exactly what he was going to do and was very patient. He helped me get over my aversion to dentists. I had two crowns and six fillings done and it wasn't half as bad as I thought it was going to be. The best thing about the experience was Dr Arnie…
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letting me put my own music on. We are both heavy metal fans so listening to Rammstein and Judas Priest while having work done was great!!
I cannot recommend this dental clinic highly enough. From the moment I arrived, the team made me feel welcome and cared for. Dr. Arne was absolutely excellent. He is extremely professional, very skilled, and genuinely caring. He carried out extensive dental work for me (during my short visit to Hanoi)including crowns, and I am so impressed with both the quality and the results. Everything was…
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s explained clearly, he was always punctual, and he made sure I felt comfortable and at ease throughout the entire process. The nurses were equally outstanding – attentive, gentle, and supportive at every stage of treatment. The reception staff Lan, Thanh and Ninh were warm, efficient, and highly organized, which made every visit smooth and stress-free. It is rare to find a clinic where every member of staff consistently provides such a high level of professionalism, kindness, and care. I am truly grateful for the work they have done, and I would recommend this clinic without hesitation to anyone seeking top-quality dental treatment.
There’s often a stigma about getting dental treatments done outside of Western countries, but this clinic truly exceeded expectations. The place is very clean, the staff is professional, the equipment is modern, and the price was very fair (60 USD for a dental cleaning). They provided excellent care, and for anyone traveling and needing dental treatment - this is a great place to go. Highly…
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recommended ישראלים שנתקעו עם איזושהי בעיית שיניים- ממש ממליצה, אחלה מקום. נקי ומודרני
I had a very specific issue — my crown was loose and an infection had developed. Dr. Andrew Tsang quickly diagnosed the problem and successfully improved my condition. The approach to the patient was professional, and the staff spoke very good English, which made communication easy. Highly recommended.
I am traveling in Vietnam for 2 months and I needed to go to the dentist to get a crown. My experience was amazing. The staff here are so kind and helpful. I'm grateful for Dr. Wiemann for giving excellent treatment. I am from USA and I'm pretty young so I wasn't sure what to expect. I'm very grateful for the care I received 💖💖💖 …
My girlfriend was experiencing pain with her wisdom teeth and needed to have them removed urgently. Dr. Wiemann quickly alleviated her anxiety about the procedure with his expertise and friendly manner. He extracted the teeth and stitched them up in just a few minutes with minimal discomfort. A definite plus was that the doctor was also from Germany, so the entire consultation and medical…
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l history could be explained in German.
I went to get my porcelain teeth warrantied, the more I had to get my teeth under warranty, the worse it got. After the porcelain teeth were installed, they didn't grind them down to adjust the bite, telling me to go home and check it out, but it was obvious that the tooth was longer than the others, and how could a porcelain tooth without grinding or adjusting fit fit itself properly? (That…
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day, I got my porcelain teeth warranted at the mid-jaw position). I didn't know, but I just listened and went home. When I ate or chewed, that tooth was longer, so it was constantly ground, causing me pain and discomfort. The part I needed to fix was to make it tighter to avoid food getting stuck, but now the gap was even bigger. In general, I don't know if it was intentional or not wanting to serve customers with dental warranties anymore.
Reply from the clinic
Response from the owner Edited 2 months agoHi Ms/Mr Ying, Thank you for your honest feedback. Our clinic is very sorry that this issue occurred to you. However, I do not have any accurate information from you (your name, phone number, email address, etc.) so that our clinic can contact you and provide warranty service in this case. We look forward to hearing from you soon. Thank you! Westcoast International Dental Clinic (West Lake Hanoi)
We went to a dental treatment to dr. Arne. He was so nice and patient, explained everything and was very friendly.
I have been seeing Dr. Tomoaki for general dentistry for almost 3 years at Westcoast. He is a very capable dentist. He speaks English and is good at explaining the care he provides. My father was a dentist so I know a little about dentistry. Dr. Tomoaki definitely knows what he is doing and I trust him to care for my teeth.
Best dentist I've ever had. Went in for a double wisdom tooth removal and I was so scared. Dr. Arnie and all of his staff made me feel so comfortable. They let me know exactly what they were going to do, they were very clear on the cost of everything, no hidden fees and my recovery went very smoothly. Would 10/10 recommend Westcoast to expats or anyone living in Tay ho area. Thanks again Dr. Arnie…
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and all wescoast staff
Dr Arne at West coast is the very good. He’s certainly the best dentist I’ve come across anywhere in the world. He did 3 root canals and 4 crowns for me in the past year. He worked hard and saved one nearly finished tooth that another dentist may have extracted. . He’s a perfectionist and very serious about his work as well as an expert in his field. I’m very happy I took the recommendation to see…
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him and would recommend him to anyone who needed a good dentist.
The Professionals at WestCoast International took the best care of Me. I am traveling from the USA and came here for a cleaning and cavity treatments I thought I needed. But I was given the new opinions that I didn't need cavities filled after all. They were so small. Dentist in America just wanted extra money. I was greatful for the advice and care from West coast. I got a great cleaning done…
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and fluoride and staff was excellent.
I came here because I was feeling worried about some residing gum under one of my teeth. However, I quickly found out there were other problems as well. Dr. Arne treated the most urgent problems immediately with a lot of care, and gave me advice on how to take care of my teeth long term. Even gave me his number so I could reach out in case anything happens to my teeth. Thank you very much!
Tooth pain when I was in Vietnam, I had 3 days to spare and they were very quick and efficient. He gave me a complete check-up of my teeth and treated the most urgent problems. Many thanks to them. Many thanks to Dr. Arne Paul Wiemann for his efficiency, his kindness and his advice. I highly recommend
Arnie and the team at Westlake Dental are the best in the area. They are kind and compassionate and offer great dental care.
Dr. Arne is extremely qualified! I have extensive experience in dentistry; you don't often come across such specialists. He's the only clinic in Hanoi that uses a microscope/binocular, which is truly crucial for quality treatment. He's very friendly, explained every step thoroughly, and took photos. He genuinely cares about doing a good job, which is impressive. Don't skimp; it's better to see a…
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qualified doctor right away, so you don't have to redo poor-quality work later, which can be detrimental to your health.
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