Anne Trแปnh
May 2026 ยท โ 3
At 6 AM, I called to ask if they had an appointment for teeth cleaning, and they told me I had to wait until 7 AM. I was okay with that because I'd had several checkups, cleanings, and fillings at the clinic before and had been satisfied. I arrived at 7 AM but had to wait until 7:20 AM for the dentist. I was unhappy because it delayed my appointment, so I asked the dentist to speed things up โ and it was done quickly. However, when it came time to pay, the attitude of both the dentist and the cashier was terrible, even though the cost wasn't cheap at 250,000 VND for 15 minutes of teeth cleaning โ not a single apology. So, I'm definitely not coming back again.
Clinic response ():
Response from the owner 7 hours agoHello Anne, we sincerely apologize for the delay in your appointment, which may have affected your future work. Due to a large number of patients yesterday afternoon and one or two cases that took longer than expected, this unexpected situation occurred. We hope for your understanding and patience. We acknowledge our shortcomings in scheduling and understand your dissatisfaction with this experience. We also acknowledge your feedback regarding the payment process; our staff were not as welcoming and attentive as you may have been on previous visits. We have taken all feedback into account to improve our service procedures. Thank you for taking the time to provide such detailed feedback, which allows us to better evaluate and improve our service quality! We hope to have the opportunity to welcome you again next time with an even better experience that meets your expectations ๐ท Translated by Google ใป See original (Vietnamese)