Patients
Reviews of GiO Dental Care & Clinic TEUKU UMAR DENPASAR.
Bali, Indonesia. 438 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.9 out of 10
Overall score
GiO Dental Care Teuku Umar is a multi-branch Indonesian chain with genuine specialist credentials including an oral surgeon with Royal College of Surgeons Edinburgh training and two Sp.KG endodontists. English-speaking staff and extended hours suit tourists, but WhatsApp-based booking has produced documented scheduling failures that could disrupt a dental holiday. Treatment outcomes are broadly positive with isolated reports of filling leakage and orthodontic hardware issues.
Authenticity
6/10Baseline 7: website, named specialists, 438 Google reviews. Some entries contain clinic reply text as review body (scraping artifact). 0 verified reviews. Final 6.
Treatment quality
7/10Baseline 8: Sp.BM oral surgeon, 2x Sp.KG endodontists, CBCT confirmed. Deduct 1: filling leakage under 1yr, ortho hardware failures documented. Final 7.
Cleanliness
8/10Baseline 8: multiple organic reviews cite clean, fragrant, well-maintained rooms. AC, WiFi. No JCI. Consistent positive signals. Final 8.
Team
7/10Baseline 8: Dr. Asnul Sp.BM (Edinburgh RCS short course), 2 Sp.KG endodontists, Gadjah Mada graduates. Deduct 1: booking staff communication failures documented. Final 7.
Price value
6/10Baseline 7: third-party pricing visible (implant ~$915, crown ~$465). Deduct 1: no prices on own website, Bali branch called expensive vs other GiO locations. Final 6.
Tourist suitability
7/10Baseline 8: English-speaking staff confirmed, extended hours, PayPal accepted, 40min from DPS airport. Deduct 1: WhatsApp booking failures flagged by multiple reviewers. Final 7.
What comes up well
- Oral surgeon Dr. Asnul Arfani Sp.BM with international training at RCS Edinburgh
- Two Sp.KG endodontists on team for complex root canal cases
- CBCT 3D imaging and digital scanner confirmed on-site
- English spoken; extended hours Mon-Sat 9am-9pm, Sun 11am-6pm
- Multiple payment options including PayPal for international patients
Points to weigh
- Several review entries contain clinic reply text as body (scraping/data quality issue, inflate positive signal)
- Booking via WhatsApp: date mix-ups, unacknowledged messages, and appointment cancellations reported
- Filling leakage under 1 year and ortho hardware failures noted in 1-star reviews
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 438 reviews
The waiting room was comfortable and cool, the staff was friendly, and most importantly, my child's tooth extraction was without drama. Kudos to this clinic.
Reply from the clinic
Hi Nanda Aprilia😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
My kids also love coming here because the doctors are patient and make them feel comfortable. It's a very family-friendly place.
Reply from the clinic
Hi Sis 😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
I've been a regular customer for a long time, and I'm always satisfied with every dental checkup. The process is fast and the results are satisfying.
Affordable prices but premium service! The doctors and staff are all friendly.
Reply from the clinic
Hi Kak Cut Alia😊 Thank you very much for your review! We are very happy to be trusted as the nearest dentist in Bali for your treatment. Reviews like this make the GiO team even … More
This clinic is highly recommended for those looking for professional, clean, and affordable dental care. It's worth every penny.
I never thought a dental filling could be this comfortable. The doctor was very thorough and had complete equipment, and the filling was neat and strong.
Reply from the clinic
Hi Yntoo😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
My first time visiting a dental clinic, I felt comfortable and safe thanks to the comfortable setting, comprehensive facilities, and friendly service. I was treated by Dr. Fadhilah and given a very clear timeline for my dental treatment (my …
Reply from the clinic
Hi Felisia 😊 Thank you so much for your sweet review! ✨ We're happy to be your trusted local dentist in Bali. Support like this motivates the GiO team to continue providing … More
I'm afraid of going to the dentist, but this is different. The treatment was gentle, the explanations were thorough, and the results were satisfactory. I have no regrets about choosing this clinic.
Reply from the clinic
Hi Keysa Fauzi😊 Thank you so much for your sweet review! ✨ We're happy to be your trusted local dentist in Bali. Support like this motivates the GiO team to continue providing … More
The location is strategic and easily accessible. It's perfect for families, as they also handle children very well.
Reply from the clinic
Hi Melann. Mell😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
I came in with a toothache and was immediately treated well. The tooth extraction was quick and painless. Thank you, doctor!
Reply from the clinic
Hi Cordelia Darmawan😊 Thank you for your trust and review! We're so happy to be your choice as your nearest dentist in Bali. Positive reviews like this encourage the GiO team to … More
The equipment is modern and the atmosphere isn't as stressful as at other clinics. I had my braces treated here and was very satisfied with the results.
Reply from the clinic
Hi Wahyuni😊 Thank you for your trust and review! We're so happy to be your choice as your nearest dentist in Bali. Positive reviews like this encourage the GiO team to … More
The dentist was friendly and professional. The scaling and filling procedure went smoothly and painlessly. The place was also clean and comfortable. Highly recommended!
Reply from the clinic
Hi Yuka Adeliaputri😊 Thank you for your trust and review! We're so happy to be your choice as your nearest dentist in Bali. Positive reviews like this encourage the GiO team to … More
I had orthodontic treatment at GiO Dental Care and am very pleased with the progress. The doctor is very experienced and informative. His explanations are easy to understand, and the results are starting to look good.
Reply from the clinic
Hi Agita😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
A highly recommended place if you're looking for a dental clinic in Denpasar! GiO Dental Care is not only professional, but also deeply concerned with patient comfort. Thank you, GiO team!
Reply from the clinic
Hi Djavu😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
I've been here twice for dental checkups and have always been satisfied. The service is fast, the doctor is communicative, and the prices are very reasonable for the quality provided. In my opinion, it's the best dental clinic in Bali.
Reply from the clinic
Hi Arlin😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
The dentist here is very thorough and patient in explaining each procedure. I used to be afraid of the dentist, but the atmosphere at GiO makes me feel at ease. My fillings are also very neat and natural.
Reply from the clinic
Hi Zuidah😊 Thank you so much for your sweet review! ✨ We're happy to be your trusted local dentist in Bali. Support like this motivates the GiO team to continue providing … More
This clinic has never disappointed you, the service is friendly, the place is also clean, you don't have to wait too long either.
Reply from the clinic
Hi Irna A😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
Hi Bro Fedrian Nur Rahman 😊 Thank you very much for your review! We are very happy to be trusted as the nearest dentist in Bali for your treatment. Reviews like this make the GiO team even … More
Reply from the clinic
Hi Bro Fedrian Nur Rahman 😊 Thank you very much for your review! We are very happy to be trusted as the nearest dentist in Bali for your treatment. Reviews like this make the GiO team even … More
Hi Rahmawati Ana 11 😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
Reply from the clinic
Hi Rahmawati Ana 11 😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
Don't give them any prepayments! they write in the receipt that the money is non-refundable, but no one will provide you with a service. they will just transfer it constantly until you cancel the next transfer. and then they will say that the money is not refunded because you refused the service.
Reply from the clinic
We sincerely apologize 🙏. After checking, we couldn't find your name in our patient's medical record database. … More
Came here today to get my wisdom tooth removed. Got assigned with Drg.Asnul. No idea how is he when handling a patient. But today I wanna share my honest review, he is super professional and chill, my tooth was considered as hard one but …
Reply from the clinic
Thank you so much for your review 🌟 We're thrilled to be the dental clinic you chose. We always strive to give our best for our beloved Sayang GiO … More
I started scaling when Gio just opened in Bali with a 99% discount. After that, I tried other clinics, but none of them were suitable and not very clean. But I came back here yesterday and it's still really clean.
Reply from the clinic
Hi Alfia😊 Thank you so much for your sweet review! ✨ We're happy to be your trusted local dentist in Bali. Support like this motivates the GiO team to continue providing … More
I've taken my child for dental care here several times. The doctors are friendly, patient, and experienced. The staff are welcoming and informative. The treatment rooms are kid-friendly and comfortable.
Reply from the clinic
Hi Pitri Windas😊 Thank you for your trust and review! We're so happy to be your choice as your nearest dentist in Bali. Positive reviews like this encourage the GiO team to … More
We have been visiting this wonderful dental clinic for a year now, and I can truly say it has been a real blessing for our family. Unfortunately, our daughter often has dental issues, and this clinic has become a place we can fully rely on. …
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