Patients
Reviews of GiO Dental Care & Clinic TEUKU UMAR DENPASAR.
Bali, Indonesia. 438 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.9 out of 10
Overall score
GiO Dental Care Teuku Umar is a multi-branch Indonesian chain with genuine specialist credentials including an oral surgeon with Royal College of Surgeons Edinburgh training and two Sp.KG endodontists. English-speaking staff and extended hours suit tourists, but WhatsApp-based booking has produced documented scheduling failures that could disrupt a dental holiday. Treatment outcomes are broadly positive with isolated reports of filling leakage and orthodontic hardware issues.
Authenticity
6/10Baseline 7: website, named specialists, 438 Google reviews. Some entries contain clinic reply text as review body (scraping artifact). 0 verified reviews. Final 6.
Treatment quality
7/10Baseline 8: Sp.BM oral surgeon, 2x Sp.KG endodontists, CBCT confirmed. Deduct 1: filling leakage under 1yr, ortho hardware failures documented. Final 7.
Cleanliness
8/10Baseline 8: multiple organic reviews cite clean, fragrant, well-maintained rooms. AC, WiFi. No JCI. Consistent positive signals. Final 8.
Team
7/10Baseline 8: Dr. Asnul Sp.BM (Edinburgh RCS short course), 2 Sp.KG endodontists, Gadjah Mada graduates. Deduct 1: booking staff communication failures documented. Final 7.
Price value
6/10Baseline 7: third-party pricing visible (implant ~$915, crown ~$465). Deduct 1: no prices on own website, Bali branch called expensive vs other GiO locations. Final 6.
Tourist suitability
7/10Baseline 8: English-speaking staff confirmed, extended hours, PayPal accepted, 40min from DPS airport. Deduct 1: WhatsApp booking failures flagged by multiple reviewers. Final 7.
What comes up well
- Oral surgeon Dr. Asnul Arfani Sp.BM with international training at RCS Edinburgh
- Two Sp.KG endodontists on team for complex root canal cases
- CBCT 3D imaging and digital scanner confirmed on-site
- English spoken; extended hours Mon-Sat 9am-9pm, Sun 11am-6pm
- Multiple payment options including PayPal for international patients
Points to weigh
- Several review entries contain clinic reply text as body (scraping/data quality issue, inflate positive signal)
- Booking via WhatsApp: date mix-ups, unacknowledged messages, and appointment cancellations reported
- Filling leakage under 1 year and ortho hardware failures noted in 1-star reviews
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 438 reviews
The doctor is friendly, his work is thorough, good, painless, recommended✨
Reply from the clinic
Hi Gilang Rizal😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
PLEASE DON'T COME HERE!! Save your money - they are very unprofessional. I came here to get my teeth cleaned (scaling) because I only needed some stains …
Reply from the clinic
Hello, Thank you for sharing your experience. We sincerely apologize for the … More
Friendly service and the doctor is also skilled at handling dental problems.
Reply from the clinic
Thank you so much for your review 🌟 We're thrilled to be the dental clinic you chose. We always strive to give our best for our beloved Sayang GiO … More
I came here to have braces installed, the results were very good, not disappointing.
Reply from the clinic
Hi Rian😊 Thank you so much for your sweet review! ✨ We're happy to be your trusted local dentist in Bali. Support like this motivates the GiO team to continue providing … More
The place is clean, the atmosphere is comfortable, the prices are affordable
Reply from the clinic
Hi Lia Dwi S😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
Clean, hygienic, comfortable, good service, basically the best clinic in Bali😻😻 …
Reply from the clinic
Hi Honey😊 Thank you so much for your sweet review! ✨ We're happy to be your trusted local dentist in Bali. Support like this motivates the GiO team to continue providing … More
The doctor was professional and detailed, and the service was very friendly.
Reply from the clinic
Hi Sis 😊 Thank you for your trust and review! We're so happy to be your choice as your nearest dentist in Bali. Positive reviews like this encourage the GiO team to … More
The service, from the staff to the doctor, was quite good. Registration was hassle-free, and the environment was clean. For those looking for a quiet dental clinic, this place might be a good choice.
Reply from the clinic
Hi Sis Abian Reza😊 Thank you for your trust and review! Very happy to be your choice as the dentist closest to Bali. Positive reviews like this are an encouragement for the GiO … More
I'd researched several dental clinics in Denpasar, but I finally chose this one because many recommended it. After the scaling, I was satisfied. My teeth were clean. 😍 …
Reply from the clinic
Hi Firman Arif😊 Thank you for your trust and review! We're so happy to be your choice as your nearest dentist in Bali. Positive reviews like this encourage the GiO team to … More
Highly recommended for those of you who are looking for a dental clinic around Bali, the prices here are really cheap ❤️
Reply from the clinic
Hi Anisa😊 Thank you for your trust and review! We're so happy to be your choice as your nearest dentist in Bali. Positive reviews like this encourage the GiO team to … More
I absolutely love the atmosphere at this clinic! The colorful interior creates a sense of comfort and tranquility, not to mention the comprehensive and professional team of doctors. From the moment you walk in, you can feel the positive …
Reply from the clinic
Hi Yuniar😊 Thank you for your trust and review! We're so happy to be your choice as your nearest dentist in Bali. Positive reviews like this encourage the GiO team to … More
One of the worst dental practices I have encountered. NOT RECOMMENDED. Owner and Senior Dentist Dr Asnul has issues dealing with Foreigners to the …
Reply from the clinic
Thank you for your review. We sincerely apologize for your unpleasant experience at our clinic. We always strive to provide the best service to every patient without exception, including international patients. Your feedback will be used as … More
I was initially a little afraid of going to the dentist, but after visiting Gio Dental Denpasar, I immediately changed my mind. Doctor Nancy was very patient, explained every step, and made me feel comfortable from start to finish.
Reply from the clinic
Hi Ririndy😊 Thank you so much for your sweet review! ✨ We're happy to be your trusted local dentist in Bali. Support like this motivates the GiO team to continue providing … More
I've had several treatments here, and the service never disappoints. From the doctors to the nurses to the receptionists, everyone is helpful. …
Reply from the clinic
Hi M Maulana😊 Thank you so much for your sweet review! ✨ We're happy to be your trusted local dentist in Bali. Support like this motivates the GiO team to continue providing … More
Tooth extraction. Dr. Ruby was young and, as it turned out, completely inexperienced. He told me right off the bat that he couldn't extract the tooth without a panoramic image; they don't take targeted images. Then he spent an hour working …
Reply from the clinic
Thank you very much for your review, Amreeta. We are truly sorry to hear about the unpleasant experience you had during your tooth extraction at our clinic. … More
The place is comfortable, clean and strategic, the doctors and nurses are friendly, there is also a mini playground that is kid-friendly, and the treatment is also complete.
Reply from the clinic
Hi Yolanda😊 Thank you so much for your sweet review! ✨ We're happy to be your trusted local dentist in Bali. Support like this motivates the GiO team to continue providing … More
The clinic is beautiful, clean, and comfortable. The doctor and all the staff are friendly and competent. I definitely had my teeth filled here; the results were satisfactory, and the price was commensurate with the quality. Best of luck, Gio Dental🥰🙏🏻 …
Reply from the clinic
Hi Kabul😊 Thank you so much for your sweet review! ✨ We're happy to be your trusted local dentist in Bali. Support like this motivates the GiO team to continue providing … More
The doctor is friendly, the treatment is good, the place is aesthetic and the cashier is friendly.
Reply from the clinic
Hi Sarah😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
Recommended for dental care with a comfortable place and affordable prices, keep up the good work!
Reply from the clinic
Hi Novita Sari 😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
I was so happy to receive treatment at Gio Clinic. The place is nice and comfortable, and the doctor is very helpful. And last but not least, the receptionist is also very friendly. I will definitely be back again.
Reply from the clinic
Hi Monica😊 Thank you for your trust and review! We're so happy to be your choice as your nearest dentist in Bali. Positive reviews like this encourage the GiO team to … More
From the moment I entered the clinic, the waiting room felt very comfortable. The front desk was friendly and detailed, and the doctors and nurses were very kind. The service was excellent.
Reply from the clinic
Hi Erlinda😊 Thank you for your trust and review! We're so happy to be your choice as your nearest dentist in Bali. Positive reviews like this encourage the GiO team to … More
It's best not to be here at all, let alone get treatment. The dashboard is covered in duct tape, there are no offices, just partitions, the surroundings are unsanitary, and the walls are covered in mold. The doctors look like locals; this …
Reply from the clinic
Thank you for sharing your opinion. We truly value all feedback as it helps us improve.🙏🏻 … More
My first visit was for a consultation on my child's baby teeth, which were still in their prime, not yet loose, and not at all, at nearly 7 years old. …
Reply from the clinic
Hello, Binti Sahla Thank you so much for your feedback and suggestions. We're delighted to hear that our doctor and assistant provided a comfortable and informative experience, … More
Thank you, Doctor Laksmi, for helping my teeth become much straighter. She's a very caring doctor, and the admin here is also very friendly. The place is nice and clean. Comfortable even with a baby.
Reply from the clinic
Hi Yessy😊 Thank you so much for your sweet review! ✨ We're happy to be your trusted local dentist in Bali. Support like this motivates the GiO team to continue providing … More
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