Patients
Reviews of GiO Dental Care & Clinic TEUKU UMAR DENPASAR.
Bali, Indonesia. 438 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.9 out of 10
Overall score
GiO Dental Care Teuku Umar is a multi-branch Indonesian chain with genuine specialist credentials including an oral surgeon with Royal College of Surgeons Edinburgh training and two Sp.KG endodontists. English-speaking staff and extended hours suit tourists, but WhatsApp-based booking has produced documented scheduling failures that could disrupt a dental holiday. Treatment outcomes are broadly positive with isolated reports of filling leakage and orthodontic hardware issues.
Authenticity
6/10Baseline 7: website, named specialists, 438 Google reviews. Some entries contain clinic reply text as review body (scraping artifact). 0 verified reviews. Final 6.
Treatment quality
7/10Baseline 8: Sp.BM oral surgeon, 2x Sp.KG endodontists, CBCT confirmed. Deduct 1: filling leakage under 1yr, ortho hardware failures documented. Final 7.
Cleanliness
8/10Baseline 8: multiple organic reviews cite clean, fragrant, well-maintained rooms. AC, WiFi. No JCI. Consistent positive signals. Final 8.
Team
7/10Baseline 8: Dr. Asnul Sp.BM (Edinburgh RCS short course), 2 Sp.KG endodontists, Gadjah Mada graduates. Deduct 1: booking staff communication failures documented. Final 7.
Price value
6/10Baseline 7: third-party pricing visible (implant ~$915, crown ~$465). Deduct 1: no prices on own website, Bali branch called expensive vs other GiO locations. Final 6.
Tourist suitability
7/10Baseline 8: English-speaking staff confirmed, extended hours, PayPal accepted, 40min from DPS airport. Deduct 1: WhatsApp booking failures flagged by multiple reviewers. Final 7.
What comes up well
- Oral surgeon Dr. Asnul Arfani Sp.BM with international training at RCS Edinburgh
- Two Sp.KG endodontists on team for complex root canal cases
- CBCT 3D imaging and digital scanner confirmed on-site
- English spoken; extended hours Mon-Sat 9am-9pm, Sun 11am-6pm
- Multiple payment options including PayPal for international patients
Points to weigh
- Several review entries contain clinic reply text as body (scraping/data quality issue, inflate positive signal)
- Booking via WhatsApp: date mix-ups, unacknowledged messages, and appointment cancellations reported
- Filling leakage under 1 year and ortho hardware failures noted in 1-star reviews
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 438 reviews
The place is very clean, making us feel comfortable coming here, the doctor explains things well and carefully and is easy to understand.
Reply from the clinic
Hi Susiati😊 Thank you for your trust and review! We're so happy to be your choice as your nearest dentist in Bali. Positive reviews like this encourage the GiO team to … More
Hi Suharman Man😊 Thank you for your trust and review! We're so happy to be your choice as your nearest dentist in Bali. Positive reviews like this encourage the GiO team to … More
Reply from the clinic
Hi Suharman Man😊 Thank you for your trust and review! We're so happy to be your choice as your nearest dentist in Bali. Positive reviews like this encourage the GiO team to … More
The equipment here is very modern, at that time I came here for dental veneers and yes the results were satisfactory according to my expectations, I really liked it.
Reply from the clinic
Hi Jaemin's Girlfriend 😊 Thank you for your trust and review! We're so happy to be your choice as your nearest dentist in Bali. Positive reviews like this encourage the GiO team to … More
Awesome! Professional, very accommodating and helpful, Excellent service & very well trained staff… Couldn’t ask for more!
Reply from the clinic
Thank you so much for your review! ✨ We are delighted to be your reliable nearby dentist. Positive reviews like this truly motivate us! … More
GiO Dental Care & Clinic Denpasar has complete facilities, a clean clinic, guaranteed service, and trusted doctors who make patients feel safe.
Reply from the clinic
Hi Jm Magno😊 Thank you so much for your sweet review! ✨ We're happy to be your trusted local dentist in Bali. Support like this motivates the GiO team to continue providing … More
I'm satisfied with GiO Dental Care & Clinic Denpasar. The clinic is clean, the treatment results are guaranteed, and the doctors are trustworthy and patient in answering all my questions.
Reply from the clinic
Hi Yandut Piret😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
Fast service and satisfying results. Modern equipment and staff are always ready to help.
Reply from the clinic
Hi Imam Suprianto😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
I just tried scaling here once, and I was really satisfied. The doctor was friendly, the scaling was clean, and the price was very affordable. The place is comfortable and kid-friendly, too. The service is excellent.
Reply from the clinic
Hi Kezia Susanti😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
A perfect place for family dental care. My child also felt comfortable during checkups here because the doctor was friendly and patient. Ample parking, a cool, and clean waiting room. 5 stars for this clinic.
Reply from the clinic
Hi Atha abhitah😊 Thank you for your review! We're thrilled to be trusted as your nearest dentist in Bali for your treatment. Reviews like this make the GiO team even more … More
I got braces at this clinic and was very satisfied! From the consultation to the procedure, everything was clear and professional. The pricing was also transparent, with no surprise extra charges. I really like the service.
Reply from the clinic
Hi Najwa Bahad😊 Thank you for your review! We're thrilled to be trusted as your nearest dentist in Bali for your treatment. Reviews like this make the GiO team even more … More
I came for dental veneers, and the results were natural and met my expectations! The doctor was very thorough, patiently explaining every step. The clinic is modern and fully equipped. I'm very satisfied!
Reply from the clinic
Hi Zela Ramadhani😊 Thank you so much for your sweet review! ✨ We're happy to be your trusted local dentist in Bali. Support like this motivates the GiO team to continue providing … More
Wisdom tooth extraction here is truly minimally traumatic. You'll be given an explanation first, and the procedure will be handled calmly and without rushing. Highly recommended.
Reply from the clinic
Hi, Dalva😊 Thank you so much for your sweet review! ✨ We're happy to be your trusted local dentist in Bali. Support like this motivates the GiO team to continue providing … More
I got braces here and the results were satisfactory. The doctor always updates me on my progress at every checkup, and the price is also affordable compared to other places.
Reply from the clinic
Hi Talitha Alifah😊 Thank you so much for your review! We're thrilled to be trusted as your nearest dentist in Bali for your care. Reviews like this make the GiO team even more … More
I came for a dental scaling and filling. The procedure was quick and painless. The doctor was professional and patient with a fearful patient like me.
Reply from the clinic
Hi Ameliana, Ameliana😊 Thank you for your trust and review! We're so happy to be your choice as your nearest dentist in Bali. Positive reviews like this encourage the GiO team to … More
The service was very friendly, from the moment I walked in until the procedure was completed. The doctor explained my dental condition in detail, helping me understand it better. The clinic is also clean and comfortable, and I can definitely recommend this place as a top-notch clinic.
Reply from the clinic
Hi Khoirun Nissa😊 Thank you for your trust and review! We're so happy to be your choice as your nearest dentist in Bali. Positive reviews like this encourage the GiO team to … More
The most satisfying dental clinic I've ever been to, the doctors are friendly and the service is good, professional, the place is also very comfortable👍 …
Reply from the clinic
Hi Syafa Syafa😊 Thank you so much for your review! We're thrilled to be trusted as your nearest dentist in Bali for your care. Reviews like this make the GiO team even more … More
The service is friendly, fast, clean and tidy, I like the colorful atmosphere, the doctor is very friendly and kind
Reply from the clinic
Hi Candra Wahyu Pratama😊 Thank you for your trust and review! We're so happy to be your choice as your nearest dentist in Bali. Positive reviews like this encourage the GiO team to … More
Fully disappointed of service. Came 2 times with my broken tooth, paid 2 times for just consultation. Every time dentist was not qualified to help me and rescheduled for next day to another specialist. After 1 week since my last visit no response. NOT RECOMMENDED!
Reply from the clinic
Dear Mr. Hopheylalaley, Thank you for sharing your feedback with us. … More
Very friendly from the receptionist at the front to the doctor, really makes the patient feel comfortable
Reply from the clinic
Hi Jihan Rifdah 😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
Tooth extraction can leave one root behind. Very unprofessional. Not recommended.
Reply from the clinic
Hello Oscar, Thank you very much for your review. We sincerely apologize for the unpleasant … More
Hello Heribertus😊, We sincerely apologize if our service did not meet your expectations and caused any inconvenience. … More
Reply from the clinic
Hello Heribertus😊, We sincerely apologize if our service did not meet your expectations and caused any inconvenience. … More
A positive experience! Wisdom tooth extraction cost: • 1.5 million rupees (surgeon's name: Dr. Asnul) • 300,000 rupees for dental X-ray …
Reply from the clinic
Thank you so much for your review 🌟 We're thrilled to be the dental clinic you chose. We always strive to give our best for our beloved Sayang GiO … More
The service was very satisfying, friendly, and patient. I was on holiday in Bali in December and suddenly had a toothache. I went to Gio Dental Care and then went to the PSA, thinking it would be painful afterward, but it wasn't.
Reply from the clinic
Hi Vania😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
I really like the atmosphere at this clinic. It's quiet, clean, and the doctors and nurses are all friendly. I'm no longer afraid of going to the dentist.
Reply from the clinic
Hi Ratna Dewi😊 Thank you so much for your review! We're thrilled to be trusted as your go-to dentist in Bali for your treatments. Reviews like this make the GiO team even more … More
Want the same for your own teeth? Send a photo and we will come back with a written quote from GiO Dental Care & Clinic TEUKU UMAR DENPASAR.
Ask on WhatsApp