Patients
Reviews of Poliklinika Identalia Dental Clinic.
Zagreb, Croatia. 192 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.4 out of 10
Overall score
Poliklinika Identalia is Zagreb's largest dental polyclinic with 14 surgeries, in-house lab and 26000 plus implants placed. Genuine mixed review distribution and EU-grade regulatory environment make it a credible Croatia dental tourism candidate.
Authenticity
6/10Genuine review distribution (42 5-star, 1 4-star, 7 negatives) suggests real pool; Zagreb polyclinic with 14 surgeries and in-house lab.
Treatment quality
6/10Real negatives mixed with strong positives; cumulative implant placement claim of 26000 across the polyclinic suggests volume experience.
Cleanliness
7/10Fully digital polyclinic with 14 surgeries indicating substantial infrastructure; Croatia EU regulatory environment.
Team
6/10Large polyclinic team with multiple dentists; specific Croatian dental chamber numbers not extracted.
Price value
6/10Croatia EU pricing typically attractive for European dental tourism; in-house lab supports cost control.
Tourist suitability
7/10Zagreb central location with EU regulatory framework; sized for substantial volume; international patient infrastructure expected.
What comes up well
- Zagreb's largest dental polyclinic with 14 surgeries
- In-house dental lab
- 26000 plus implants placed cumulatively
- Croatia EU regulatory environment
Points to weigh
- 14 percent negative review rate suggests some quality consistency variation
- Specific Croatian dental chamber registration numbers not visible
- JCI or ISO certifications not detailed
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 192 reviews
Positive experience, very professional team, always available, very kind. I recommend this clinic to everyone.
Reply from the clinic
Thanks for the lovely review!
Their strong point is their care and attention to your every need, both inside and outside the clinic. The quality of their service and the professionalism of their doctors are second to none. …
Reply from the clinic
Thanks for the review! We're here to help. :)
A pleasant environment and professional staff will do their utmost to accommodate you.
Reply from the clinic
Thank you very much for the nice review!
I went to Identalia and felt great, assisted by a very efficient organization. My wife and I had two dental arches done in 4 days, the efficiency and professionalism were incredible. 👍👏 …
Identalia is the top, the top, all the doctors are excellent, kind, you can understand in Croatian, Serbian, Bosnian, Italian, English, German, whatever your heart desires. Thank you very much for everything and see you again. 👏🏻 …
Reply from the clinic
Thank you from the bottom of my heart, Mr. Zoran! You made us so happy with your comment! We are at your disposal :)
Identalia impeccable as usual, we are satisfied with everything, and a must try if you need a cutting-edge clinic for your teeth and to get back to smiling
Reply from the clinic
A thousand thanks! :)
The dental office is absolutely exceptional! The reception staff stands out for their incredible promptness and extreme kindness, providing the impression of top-notch service from the moment you enter. Dr. Ivančić and his assistant radiate …
Reply from the clinic
Thank you Jelena :) We are extremely pleased that you have recognized the effort we put in every day to provide our patients with the best and most professional care possible and … More
The staff is extremely friendly and professional, and as a patient at Identalia I always feel good. Special praise to Dr. Šabić, all the procedures he has performed have been excellent. All recommendations!
Reply from the clinic
We are glad that we met your expectations. Greetings from the doctor :)
The professionalism and kindness of the medical, administrative, and reception staff are simply top-notch. Not to mention the equipment, which is the most cutting-edge available. Even though Portugal (where I've lived for almost 6 years) …
Reply from the clinic
Thank you so much :)
My experience was very positive; I had a complete system. I found the staff helpful, professional, and courteous. I was always treated with great care.
Reply from the clinic
Thank you so much
Very excellent clinic, my husband, my sister, and I could list so many people. We've had a great experience, trust me! 😜 If you want to know more, you can contact me! …
Reply from the clinic
Thank you so much 🤗
All praise for the Identalia clinic, everyone is very professional and kind. When I first entered the office, I was greeted by Dr. Haris Šabić, who was very kind and polite and explained everything about my teeth in detail. Since then, I have not been afraid of the dentist. 😊 …
High quality clinic, I personally found it very good and will return for a second job......
Reply from the clinic
Thank you :)
A few years ago, I needed major dental work. I'd requested quotes in Italy and would have spent a fortune if I hadn't decided to try Identalia. Besides spending half of what they'd asked me here in Italy, I found a comfortable environment, …
Reply from the clinic
Thank you very much Mr. Filippo :)
I couldn't smile anymore, and when I spoke, I put my hand over my mouth. A friend recommended I get a quote in Zagreb. When I arrived, I was greeted by wonderful, attentive staff. They gave me smiles and kindness, and from there, I began …
I've always been afraid of dentists and the instruments they use, but with the Identalia staff, after the first consultation, I felt a sense of serenity and great trust. …
Reply from the clinic
A thousand thanks :)
I was there this year and will have to return next year to complete the work. I found the staff to be very polite, helpful, and professional. I also brought my uncle and two other acquaintances. Excellent results and great satisfaction. The …
Reply from the clinic
Thank you!
I highly recommend this clinic! The doctors and staff are very professional and dedicated! …
Reply from the clinic
Dear Ms. Kerstin, thank you so much for your wonderful review.
In an excellent environment, I have only positive things to say as an IDENTALIA patient, especially thanks to the professionalism, expertise, and experience of all the staff. I must especially thank Dr. HABIS SABIC, who guided me through …
The clinic is not only reliable for its expertise and prices, but also for its kindness and the information it provides to its patients. In short, based on firsthand experience, I advise anyone embarking on the path to a smile, like the …
I recommend this clinic to anyone who has any dental problems or wants a better and more beautiful smile. Very quick in terms of appointments, they were accommodating and helpful, kudos! …
Reply from the clinic
Thank you from the bottom of my heart!
Excellent experience. First of all, the human interaction was very attentive. They welcomed me attentively and supported me step by step, clarifying my many doubts and understanding …
Reply from the clinic
Thank you so much 💜
Excellent, as always, the professionalism, kindness, and efficiency of your staff are a clear reflection of the quality and warmth of the entire team of professionals working at Identalia Clinic. …
Very correct attitude of the staff, from the reception to the office to the departure. The price was solid! I look forward to meeting again, sure that no intervention on the teeth that have been done will be necessary!
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