Patients
Reviews of Poliklinika Identalia Dental Clinic.
Zagreb, Croatia. 192 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.4 out of 10
Overall score
Poliklinika Identalia is Zagreb's largest dental polyclinic with 14 surgeries, in-house lab and 26000 plus implants placed. Genuine mixed review distribution and EU-grade regulatory environment make it a credible Croatia dental tourism candidate.
Authenticity
6/10Genuine review distribution (42 5-star, 1 4-star, 7 negatives) suggests real pool; Zagreb polyclinic with 14 surgeries and in-house lab.
Treatment quality
6/10Real negatives mixed with strong positives; cumulative implant placement claim of 26000 across the polyclinic suggests volume experience.
Cleanliness
7/10Fully digital polyclinic with 14 surgeries indicating substantial infrastructure; Croatia EU regulatory environment.
Team
6/10Large polyclinic team with multiple dentists; specific Croatian dental chamber numbers not extracted.
Price value
6/10Croatia EU pricing typically attractive for European dental tourism; in-house lab supports cost control.
Tourist suitability
7/10Zagreb central location with EU regulatory framework; sized for substantial volume; international patient infrastructure expected.
What comes up well
- Zagreb's largest dental polyclinic with 14 surgeries
- In-house dental lab
- 26000 plus implants placed cumulatively
- Croatia EU regulatory environment
Points to weigh
- 14 percent negative review rate suggests some quality consistency variation
- Specific Croatian dental chamber registration numbers not visible
- JCI or ISO certifications not detailed
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 192 reviews
On Friday, I finally finished a 14-month project. I started from a disastrous situation, and by following their advice, they brought my smile back. …
Reply from the clinic
A thousand thanks :)
I have been using your services for at least 5 years and last time instead of the proper m.d. I got a student or somebody who is junior. I don’t mind junior people but I should had a choice if I wan’t junior people to be trained on me. The …
Reply from the clinic
Thank you for taking the time to share your experience with us. We greatly appreciate your loyalty over the years and regret any concerns that may have arisen from your last visit. … More
Top professionalism in all segments! Identalia is the best dental clinic in Zagreb.
Reply from the clinic
Thank you very much for the nice review!
I have received an absolutely extraordinary service in this clinic and I will gladly be coming back! It's a perfect combination of an exceptional customer service, extremely high standard of dental care and equipment and really pleasant and professional staff!
Reply from the clinic
Thank you! :)
For every recommendation! Extremely professional approach with a wealth of information, doctors who inspire confidence with their appearance but, more importantly, their work. Compared to previous experiences (very painful, unfortunately) …
Reply from the clinic
Thank you very much for the wonderful review!
The staff were very knowledgeable, the service excellent, the reception staff very friendly and helpful. It's very difficult to find anything negative about this company, it deserves all my respect. Congratulations again.
Reply from the clinic
A thousand thanks!
I wanted to thank the entire staff at the hospital. Their professionalism, expertise, politeness, and humanity were outstanding. A special thanks to Dr. Zoran C., an excellent doctor.
I had to undergo major dental surgery. I completed the entire procedure last week and must say I'm extremely satisfied with the work done by the doctors and assistants. They were extremely professional and helpful in clarifying any …
Friendly and flexible staff, ready to adapt and provide all necessary explanations about the procedure and results. Professional with the goal of pleasing the patient.
Unfortunately, I'm very disappointed with the clinic. Since I had a positive experience three years ago, I decided to go to the same clinic in Zagreb last year. Unfortunately, I was repeatedly sent home without a concrete treatment plan, …
Reply from the clinic
Dear Ms. Radisavljević, Every patient is important to us, and we are fully committed to finding the best … More
Like every year, we return to Identalia for our regular checkups. Each time, we are pleasantly surprised by the efficiency, care, and attention Identalia gives to its patients. …
Reply from the clinic
Thank you 🤗
About three years ago, I went to the Identalia clinic in Zagreb for dental treatment: it was a terrible experience. My teeth were aesthetically beautiful, but they weren't treated properly. I had to return several times. Dr. Carlos, who was …
Reply from the clinic
Dear Ms. Carfora, We deeply regret hearing of your difficulties and disappointment. At Identalia, we are constantly committed to providing the highest level of care and service, … More
I am writing to express my sincere appreciation for the outstanding service I received during my recent six dental appointments at your clinic. …
Reply from the clinic
Dear Tomislav, Thank you for the nice review. We are glad that we met your expectations. Greetings from the entire Identalia team, especially from Roberta and Petar ;)
Excellent staff, fast and precise work, superlative hospitality and kindness, competitive prices. The best.
Reply from the clinic
Thanks for the nice review :)
Excellent clinic, very professional and friendly staff. The doctors are very professional and knowledgeable. The accommodations are very comfortable, with everything you need.
Reply from the clinic
Thank you so much :)
From the first visit to the end of the treatment, I had the impression that I was the only and most important patient. What impressed me the most was the dedication to the work - all procedures were painless, everything was checked several …
Reply from the clinic
Thank you, Mr. Tihomir, for such a wonderful comment. :) We remain at your disposal!
As always, great professionalism and expertise, enhanced by courtesy and friendliness! Thank you for everything! 😁👋 …
Reply from the clinic
Thank you :)
Every time is like a vacation for me: they're extremely knowledgeable and courteous, they make you feel pampered and know how to give you the best smile. "Well done" is an understatement.
A place where there is no room for pain. :) Top service, professional and friendly staff. All praise!
Reply from the clinic
Thank you Andrea for your kind words. We are always happy when someone notices the effort put into providing the best service :)
A huge thank you to the entire Identalia team who treat every patient with such warm kindness, especially my doctor who took excellent care of me all week, speaking German and giving me back my beautiful smile 😁 A fantastic clinic all around 👍😊 …
Reply from the clinic
Thank you very much!
I've been seeing this clinic since 2021, and they're always kind and, above all, they do amazing work, explaining every detail of the procedure in detail. Antonio at the reception desk is truly skilled, kind, and helpful! I'll be back to finish the work.
I'll be back in November for more work. I'm very satisfied with the work and the hospitality, care, and professionalism.
I can only recommend from my own experience. I always received information about the true condition and options for further treatment, and they were accommodating in choosing an appointment.
I've been receiving treatment at Identalia since 2015, and I'm very satisfied with the results, professionalism, and affordability. I recommend this healthcare facility to everyone.
Reply from the clinic
Thanks for the lovely review!
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