Patients
Reviews of Poliklinika Identalia Dental Clinic.
Zagreb, Croatia. 192 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.4 out of 10
Overall score
Poliklinika Identalia is Zagreb's largest dental polyclinic with 14 surgeries, in-house lab and 26000 plus implants placed. Genuine mixed review distribution and EU-grade regulatory environment make it a credible Croatia dental tourism candidate.
Authenticity
6/10Genuine review distribution (42 5-star, 1 4-star, 7 negatives) suggests real pool; Zagreb polyclinic with 14 surgeries and in-house lab.
Treatment quality
6/10Real negatives mixed with strong positives; cumulative implant placement claim of 26000 across the polyclinic suggests volume experience.
Cleanliness
7/10Fully digital polyclinic with 14 surgeries indicating substantial infrastructure; Croatia EU regulatory environment.
Team
6/10Large polyclinic team with multiple dentists; specific Croatian dental chamber numbers not extracted.
Price value
6/10Croatia EU pricing typically attractive for European dental tourism; in-house lab supports cost control.
Tourist suitability
7/10Zagreb central location with EU regulatory framework; sized for substantial volume; international patient infrastructure expected.
What comes up well
- Zagreb's largest dental polyclinic with 14 surgeries
- In-house dental lab
- 26000 plus implants placed cumulatively
- Croatia EU regulatory environment
Points to weigh
- 14 percent negative review rate suggests some quality consistency variation
- Specific Croatian dental chamber registration numbers not visible
- JCI or ISO certifications not detailed
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 192 reviews
I used to be enthusiastic about this clinic. Unfortunately, the same efficiency and precision are no longer there. The staff's friendliness remains, but I regretfully …
Reply from the clinic
Dear Mr. Casarone, Thank you for sharing your experience with us. We're sorry to hear that you're not completely satisfied with the results of your treatment at our clinic. At … More
A special thank you to all the Identalia staff. The facility is spotless, and the staff are kind, attentive to their patients, and above all, very professional. …
Reply from the clinic
Thank you so much :)
I began my experience with Identalia on April 24th in Bergamo, where Dr. Haris examined me and explained everything I needed to do. On September 16th, I began work in Zagreb, where I was welcomed and immediately put at ease by the reception …
Reply from the clinic
A thousand thanks :)
The dentists and staff are excellent, professional and kind, what can I say? They are the best.
Reply from the clinic
A thousand thanks! :)
Finished work a month ago I recommend it; the clinic is very clean and the staff are qualified. Thanks to all the staff for their professionalism. And thank you for giving me back the joy of smiling.
Good morning...I've always been afraid of the dentist.....but I have to say that the staff and doctors at Identalia were all excellent and professional..as well as all the services they offered us..See you in July..thanks for everything..siettuttssupesuper
A very welcoming place, excellent facilities, and very professional staff. Even though we had a dental problem, we felt pampered. I highly recommend it.
Reply from the clinic
Thanks for the kind words!
I am writing a review on behalf of my aunt who had a very unpleasant experience at the aforementioned clinic. During the consultation, implants for the upper and lower jaw were agreed upon, …
Reply from the clinic
Dear Madam, Thank you for your comment. We are sorry to hear that your aunt was not satisfied with her visit to our clinic. However, we would like to point out that we have … More
The clinic excels in cleanliness, the staff from the girls at the reception, medical staff, assistants are all very professional and clear in all steps and doubts
About four years ago, we went to the clinic to get an upper jaw implant. Not only were we dissatisfied with the aesthetics (the teeth don't match our facial features at all), but after a few years, our teeth are a rather unsightly color! …
Reply from the clinic
Dear Ms. Valentina, Thank you for sharing your experience with us. We're sorry you weren't … More
Excellent team. They take care of you from start to finish. I did some of the work in Zagreb and felt almost pampered. I needed check-ups, and they always saw me in Trescore Balneario. Very good and competent. If I had met you earlier, it …
Friendly and welcoming staff, from the doctors to the dental assistants. Work done 10 years ago and I return for checkups. Always top-notch.
Excellent professionalism, staff who follow you every step of the way. I recommend it.
I'm Peppino Lella from Switzerland. Today I finished all the work I started in November 2023. I thank IDENTALIA for giving me back my smile. I found the doctors and surgeons to be super kind, competent, and professional. The healthcare …
I went to them for a consultation in 2019 after various estimates based on my problem we decided that I needed to have 8 implants to be okay. It wasn't a walk in the park but still a very positive experience. I found professionalism, …
Years ago I had a dental implant. The clinic is easy to get to, located on the outskirts of Zagreb. The highly trained, attentive, and kind staff made me feel at home. I was very pleased with the work done, not to mention the fact that I saved quite a bit of money... I absolutely recommend it to anyone needing an implant...
Reply from the clinic
A thousand thanks!
Kindness, availability, experience and professionalism are the company's strong points.
I found kindness and professionalism from the beginning, I did a very important job and after years I can say that I am always satisfied, I have recommended and continue to do so to everyone who knows me. They are truly the best.
Recommended by someone who had already been there, and I trusted them! And I was right, I had a great time!! The staff was excellent in every way, very helpful and knowledgeable. Thank you, thank you, thank you.
Excellent experience. State-of-the-art facility, knowledgeable doctors, and very friendly staff.
Reply from the clinic
Thank you :)
Excellent organization and precision. I've been coming here for 10 years and have always been satisfied. High quality and professionalism.
Reply from the clinic
A thousand thanks ;)
All praise to everyone at the clinic, from the reception staff to the top doctors and their, mostly female, assistants...recommended to everyone. Many thanks for the painless procedures...
Reply from the clinic
Thank you, Mrs. Marina! Best regards from Identalia Polyclinic
Professional approach to the patient! Everything went painlessly and very quickly! The clinic takes care of accommodation or transportation if needed, appointments are respected and there is no waiting! I highly recommend it!
Reply from the clinic
Thank you very much, Ms. Vidović, for the wonderful review! We remain at your disposal :)
Very friendly staff, highly competent doctors. Costs were discussed in advance, except in the case of unexpected expenses. Very satisfied with the polyclinic.
Reply from the clinic
Thank you very much!
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