Patients
Reviews of Poliklinika Identalia Dental Clinic.
Zagreb, Croatia. 192 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
6.4 out of 10
Overall score
Poliklinika Identalia is Zagreb's largest dental polyclinic with 14 surgeries, in-house lab and 26000 plus implants placed. Genuine mixed review distribution and EU-grade regulatory environment make it a credible Croatia dental tourism candidate.
Authenticity
6/10Genuine review distribution (42 5-star, 1 4-star, 7 negatives) suggests real pool; Zagreb polyclinic with 14 surgeries and in-house lab.
Treatment quality
6/10Real negatives mixed with strong positives; cumulative implant placement claim of 26000 across the polyclinic suggests volume experience.
Cleanliness
7/10Fully digital polyclinic with 14 surgeries indicating substantial infrastructure; Croatia EU regulatory environment.
Team
6/10Large polyclinic team with multiple dentists; specific Croatian dental chamber numbers not extracted.
Price value
6/10Croatia EU pricing typically attractive for European dental tourism; in-house lab supports cost control.
Tourist suitability
7/10Zagreb central location with EU regulatory framework; sized for substantial volume; international patient infrastructure expected.
What comes up well
- Zagreb's largest dental polyclinic with 14 surgeries
- In-house dental lab
- 26000 plus implants placed cumulatively
- Croatia EU regulatory environment
Points to weigh
- 14 percent negative review rate suggests some quality consistency variation
- Specific Croatian dental chamber registration numbers not visible
- JCI or ISO certifications not detailed
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 192 reviews
I can't praise the clinic enough. An unusually familiar atmosphere that immediately spreads to the patients. I never felt uncomfortable at any point. It is obvious that each of the staff behaves professionally. Especially a big compliment …
Reply from the clinic
Thank you from the bottom of my heart!
I am very satisfied with the services at Identalia. The administrative staff is extremely friendly, there is no waiting when arriving, I was always able to arrange appointments in accordance with my wishes and daily obligations. The doctors …
From the first moment I stepped into the Identalia dental practice in Zagreb, I felt enveloped in a magical atmosphere. The staff, kind and attentive like enchanted fairies, welcomed me with a warm smile, making me feel immediately at ease. …
Reply from the clinic
A thousand thanks :)
Very professional and a perfect result! Truly satisfied with everything, congratulations.
A truly positive experience for me and my family. Professionalism, education, courtesy, and kindness. Attention to the patient and their needs. Guaranteed results.
This was my first time here, having both my arches redone. I can't thank you enough for how you worked, how you looked after me, and how you cared for me! I would never have been able to do it in Italy; 5 stars aren't enough! Thank you so much!!! 😁 …
Reply from the clinic
Thank you so much Mr. Marco :)
A very positive experience, the staff is always kind and helpful. I was treated by Dr. Haris, whom I compliment for the kind and highly professional way he treated my case. He was non-invasive, calm, and patient, precise, and attentive to …
Reply from the clinic
"Thank you, Mr. Mauro, We're happy to have met your expectations. We remain at your disposal :)"
A long-time client Reliable clinic, very attentive to patient needs. …
Reply from the clinic
Thanks for the review! We're here to help. :)
I'm very happy I chose this facility. I found competent staff who know how to do their job admirably. Kindness reigns throughout the facility. A smile reigns, and above all, they …
Very well equipped studio and very professional and kind staff.
Reply from the clinic
A thousand thanks
I came here about ten years ago. I've NEVER had a single problem in all these years!! I'm still here for other treatments. The quality, courtesy, and professionalism are always top-notch. The staff is competent, kind, and friendly. The …
I was at the clinic two weeks ago and they were incredibly friendly. It was my first time and I loved how they treated me. I highly recommend this clinic. Elisa Tavares
Reply from the clinic
Thank you! :)
They are wonderful people, excellent professionals. They give us a sense of security and make you feel at ease. I recommend anyone to choose Identalia.
On the first day, all super staff EXTRA 👍🏼👍🏼 …
Reply from the clinic
Thank you very much for the nice review!
I was here in Zagreb at the previous location 14 years ago. In this new facility, you'll find a clean and tidy environment, extremely friendly staff, punctual appointments, and quality workmanship. …
Excellent or redone all my teeth and they did a good job quality and price I recommend it to everyone
Reply from the clinic
Thanks for the lovely review!
Excellent professionals and a very welcoming reception. I highly recommend meeting them. Thank you for the service you received!
My wife's teeth cleaning lasted 2 minutes and I paid for the rubber bands on her dentures even though they came off after two months. Total cost: 150 euros.
Reply from the clinic
Dear Sir, Thank you for sharing your complaint with us. We want to emphasize how much we care about your patient experience. To better understand the situation … More
The staff of the clinic is very friendly. First time in the clinic and I am very satisfied. I would especially emphasize the kindness and professionalism of dr. Domagoj, who worked very hard and did his job in a professional manner.
Reply from the clinic
Thank you, from the bottom of my heart, for the wonderful review!
Through word of mouth (I was a bit skeptical when I first visited Trescore), I was blown away by the professionalism and kindness... in Zagreb I found high professionalism, kindness, and impeccable service. In my case, they did a complete …
Reply from the clinic
A thousand thanks!
A message for all the people who want to go to the clinic for treatment because my wife and I took a day off work and traveled 1000 km for nothing because they are not professionals, I called the clinic first to schedule an appointment and …
Reply from the clinic
Dear, Thank you for sharing your experience. We apologize if we were unable to meet your expectations. … More
Highly professional dental clinic, with excellent care. I highly recommend anyone with any doubts to think again and trust these excellent professionals completely.
Good morning, I would like to tell you my story which lasted about 5 years in this center which, clearly, given the facts that I will now tell you, I WOULD NEVER RECOMMEND TO ANYONE, also because these people (who do everything and …
Reply from the clinic
Dear, Despite our efforts to do everything we can to help you, we regret hearing that you were dissatisfied with your experience at our clinic. At Policlinico … More
Professionalism, kindness, and a warm welcome both in Zagreb and Trescore. I recommend it without a doubt.
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