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Patients

Reviews of Westcoast International Dental Clinic (Norfolk Mansion).

Ho Chi Minh City, Vietnam. 240 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.

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SmileJet AI analysis

What these reviews add up to.

8.0 out of 10

Overall score

50 reviews read

5 public sources checked

Confidence in the reading: High

Last written 31 May 2026

Westcoast International is Vietnam's longest-established foreign-invested dental clinic, operating since 2004 with a credentialed multinational team led by a Canadian implantologist and backed by an in-house lab exporting prosthetics internationally. Tourist infrastructure is exceptional - an Australian coordinator, airport transfers, post-op hotel escort, and multilingual staff make it one of the best-prepared clinics in Vietnam for international patients. Two documented treatment failures in 50 reviews and 0 verified reviews slightly temper an otherwise strong profile.

Authenticity

8/10

Baseline 8: real clinic since 2004, named team, specific reviews. 0 verified on 240-pool is mild signal but reviews are substantively specific with named staff, multi-year histories. Final 8.

Treatment quality

7/10

Baseline 8: complex work (28 crowns, All-on-4) praised by intl patients, verified by home dentists. 2 documented failures (extracted tooth, failed root canal) deduct -1. Final 7.

Cleanliness

8/10

Baseline 8: multiple reviewers explicitly cite clean, modern facilities. No cleanliness complaints in 50 reviews. CDC-aligned protocols claimed. No JCI. Final 8.

Team

8/10

Baseline 8: Dr. Tsang DMD Canada, Dip ICOI, UBC faculty. Dr. Tien MSD Sydney. Japanese dentists. Full specialties on-site. One attitude complaint (-0 minor). Final 8.

Price value

8/10

Baseline 8: 70% savings vs AU/NZ/US, Straumann BLX implants, in-house lab. Multiple Australians confirm major savings. No price list online but transparent plans provided. Final 8.

Tourist suitability

9/10

Baseline 9: Australian coordinator Amanda, airport taxi, hotel escort, post-surgery hamper, WhatsApp, English/French/Japanese staff, dedicated Japanese hotline, insurance accepted, D1 HCMC. Final 9.

What comes up well

  • Dr. Andrew Tsang: DMD (Canada), Dip ICOI, UBC faculty - verifiable credentials
  • In-house lab exports prosthetics to Australia, USA and Western Europe
  • Australian coordinator Amanda handles full tourist logistics
  • Long-term repeat patients (10-15 years) praising complex implant and crown work
  • Airport transfer, hotel escort, post-surgery food hamper included

Points to weigh

  • 0 verified reviews on 240-review pool - mild manipulation signal
  • Two documented treatment failures: tooth damaged requiring extraction elsewhere; failed root canal spreading to facial pain
  • No JCI/ISO accreditation despite premium international positioning

This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.

The evidence

What patients actually wrote.

4.7

out of 5, from 240 reviews

5 214
4 4
3 12
2 2
1 8
Thomas Denman via Google 3.0 out of 5
Good for immediate service, 40USD for a scale and polish ( rising to 80 if bad condition) …
Bien Nguyen via Google 5.0 out of 5
Hi everyone. Westcoast is a very good dental clinic. The doctors here are very good, especially Dr Andrew and Dr Thuy An. I feel very secure when coming here. …
Arnaud Laillou via Google 5.0 out of 5
Excellent clinic! I came from cambodia for wisdom tooth extraction and everything went so well....I will go for my next one.
Mike Logan via Google 5.0 out of 5
I had three implants carried out at West Coast International Dental HCMC. The staff are highly trained and highly capable and the work was first class. Having titanium implants is a highly invasive process but Dr Andrew, the senior dental expert (periodontist?) is highly skilled and the process was pain free during and after the operation. Crowns were expertly fitted to my implants by Dr Thuy An…
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three months later and now after nearly four years i have had no trouble and my teeth are the best they have been in many years. I now have six monthly checkups, clean and scale, but I have not needed any further dental work over the last four years. I can confidently recommend this highly professional practice. The fees are very reasonable for such high quality work. Michael, Gooseberry Hill, Western Australia

Marina Cortvriendt via Google 4.0 out of 5
I live in Australia and come to Vietnam on a regular basis to have my teeth taken care off. I can only praise the work, done by the clinic, the service, the professionalism, the friendliness, the hygiene, the reception, certainly of your manager Amanda. She goes beyond her duty to help you. Also in her free time: answers your questions and provides all information. I would recommend your clinic to…
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everybody! Marina

Thomas Denman via Google 3.0 out of 5
Good for immediate service, 40USD for a scale and polish ( rising to 80 if bad condition) No registration costs On viewing results at home, they removed the tartar but barely touched the staining and really failed to thoroughly clean between the teeth. Most basic NHS UK dental hygienist services would have cost the same and done a better job
Bao Yen Luong via Google 5.0 out of 5
i was took my 2 kids here for their dental care regular, the staffs are so friendly and my kids was not scare of Dentist at all. Thanks Dr Andrew and Westcoast team for take care us .
bobcat w via Google 5.0 out of 5
Dr. Andrew Tsang is one of the best Dentists I have ever met. He is extremely knowledgable & personable. He took the time to explain the procedure & alleviated any nervousness I had. His clinic has the latest modern equipment & his skill & technique is very gentle. I felt no pain during or afterwards. I highly recommend him.
Suong Nguyen via Google 5.0 out of 5
I really liked the luxurious and beautiful space, and the professional and friendly service from the doctors, nurses, and staff here. Teeth whitening here was very effective after just one treatment. Thank you so much, Westcoast!
Dat Ha via Google 5.0 out of 5
Such an incredible service. Lovely staffs and excellent treatment. Thank you Dr. Andrew for caring my dental problem recently. Highly recommend anyone who want to have the beautiful smile ever.
Phuong Lam via Google 5.0 out of 5
Talking about dental phobia...I am extremely extremely nervous to the point my anxiety is taking over my body that I always squeeze my hands together so hard and my joints feel so stiff whenever I lay down on the dentist chair... However, I felt comfortable here, not that I could fall asleep but at least I could breathe, feel safe and I was confident in my doctor's skills from the beginning to the…
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end. She was very kind, polite, and informative with what needed to be done, but she was not pushy. I also was impressed with her ability to calm my nerves. The facility is state of the art, modern, spacious, the moment I walked in I knew I would be coming back and referring all my friends and relatives to come here. The check in - check out process was quick and easy. I wish I could give them 10 stars, because there was almost no pain the whole time I was on her chair.

Bien Nguyen via Google 5.0 out of 5
Hi everyone. Westcoast is a very good dental clinic. The doctors here are very good, especially Dr Andrew and Dr Thuy An. I feel very secure when coming here. Thank you very much to the doctors and staff at Westcoast.
John Dul via Google 5.0 out of 5
Was able to find this clinic and arrived unannounced late afternoon. The office was first class and although I could not get an appointment that day, I was scheduled for 8:30 the next morning. My problem was not easy to find but they took …
Gemma Price via Google 5.0 out of 5
Dr. Andrew and his team offer world-class service and work around your schedule, no matter how tight. I found Westcoast when I was living in HCMC full-time and I continue to fly in to see the team after relocating to the US. Westcoast …
thomaskhill via Google 5.0 out of 5
Westcoast Dental is by far the best practice in Ho Chi Minh City. I have a very broad sample of the competition, so know of what I speak. My care at the skilled hands of Drs Linh, Thuy Anh, and Dr. Andrew has been excellent. They are all …
Philip York via Google 5.0 out of 5
Why I chose the Westcoast International Dental Clinic (WIDC) The simple answer is I felt they were the best clinic, offering the best team of …
Takako Ichikawa via Google 5.0 out of 5
There are Japanese doctors available, and Japanese staff are at the reception desk, so I think things go smoothly. I ask for a Vietnamese doctor, and he always greets me with a smile. They …
Gemma Price via Google 5.0 out of 5
Dr. Andrew and his team offer world-class service and work around your schedule, no matter how tight. I found Westcoast when I was living in HCMC full-time and I continue to fly in to see the team after relocating to the US. Westcoast offers that perfect combination of quality and cost – they may be pricier than other local clinics but the level of communication and care from the staff, quality of…
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the work and cutting edge technology and treatment protocols offered here makes that slightly higher price point well worth it, IMHO, and it’s still 50% to 75% cheaper than the US or AU. I love caring for my teeth but I’m phobic of any treatment involving a drill. That noise! That vibration! And you can forget about any other kind of dentistry-related power tools. I'm a big fan of "sleep dentistry", or IV sedation, which Westcoast offers -- an anaesthesiologist puts you under before the instruments are even produced and then monitors you during the course of your treatment. I had IV sedation at Westcoast a couple of years back when I had my wisdom teeth out prior to undergoing Invisalign treatment. It's the best... You sleep through the whole thing, and when you wake up, everything is done! This January, I travelled to Vietnam specifically because my dentist in the US had told me I needed a root canal treatment (RCT). Unbelievably I could fly to Vietnam, have the surgery under IV sedation and get the requisite crown for the same price as having the RCT done while awake in the US. After diagnostics (CT scan, Xrays and two consultations) Dr. Andrew and his team recommended that I didn't have the RCT as my symptoms didn't warrant it. But, seeing as I was here, I figured I would seize the opportunity to get a few other things taken care of. I needed an implant on my lower jaw to fill a gap left when my baby tooth fell out and there was no adult tooth to replace it (my childhood dentist told me I was among 3% of the population that has this condition). While you couldn’t see the gap when I smiled, my post-Invisalign teeth were moving because of it and were getting wonky and weirdly spaced at the front. Dr. Andrew and I decided that we go ahead with placing a Straumann implant in the gap, and do a cleaning and whitening at the same time under IV (whitening can sometimes be a little uncomfortable). When I arrived at the clinic for my surgery, Dr. Andrew talked me through the procedure, I sat down in the chair and the team covered me with a blanket, tucked me and told me to relax and go to sleep. Next thing I know, I’m opening my eyes and the hygienist Ms. Hang is finishing my whitening treatment. My implant body was in and my teeth were clean and white! The staff gave me some delicious congee to take home to eat; that night I had a looong sleep and the next day I returned to my daily activities. For a couple of days after, I had a little discomfort that was easily managed with painkillers provided by the clinic and a little bit of swelling that soon disappeared. I think the whitening after-zings were the most annoying part! Thanks, Dr. Andrew and the Westcoast team for making trips to the dentist something to look forward to -- any treatment is stress- and pain-free and my teeth look amazing afterwards! :)

Takako Ichikawa via Google 5.0 out of 5
There are Japanese doctors available, and Japanese staff are at the reception desk, so I think things go smoothly. I ask for a Vietnamese doctor, and he always greets me with a smile. They recently moved, but it's right behind the Japanese town, so it's convenient if you want to stop by for shopping on your way home.
Lower Mary via Google 5.0 out of 5
Dear Dr. Andrew and staff at Westcoast Dental, I am enjoying my new smile tremendously. From the start to the finish, everyone at Westcoast was helpful and reassuring. Firstly, the gum surgery was painless. Secondly, Dr. Anh explained the procedure so I would understand fully that the old amalgam fillings would first be removed and the teeth prepared for the crowns. Thirdly, the color of the…
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crowns, the spacing and the final product were explained and then executed by the lab technician Mr. Andreas. When the crowns were fitted, great care was taken to ensure that my bite was correct, and that I could floss between all my teeth (something I couldn’t do before). My gums are now healthy, I do not have gingivitis, and the roots of my teeth are not showing through. The discolored teeth and the various white colored fillings are no longer! I can smile confidently for the first time in many, many years. I feel that my arthritic legs have benefited from less inflammation caused by the amalgam fillings. Thank you for providing me with such a confident smile as I interact with people. This surgery was needed and while I know it is labeled as cosmetic, it was necessary for me to enjoy a better life. Sincerely, Mary Lower

Co via Google 5.0 out of 5
By far my favorite place to go for dental work. I always have cleaning on every trip there. The experience was pleasant. Cost was $45 and we'll worth the money as I usually pay over $250 in Canada. Everyone was extremely friendly.
thomaskhill via Google 5.0 out of 5
Westcoast Dental is by far the best practice in Ho Chi Minh City. I have a very broad sample of the competition, so know of what I speak. My care at the skilled hands of Drs Linh, Thuy Anh, and Dr. Andrew has been excellent. They are all highly skilled, efficient and, very importantly, are gentle, with a great bedside manner. The front office staff has excellent language skills, an unfailingly…
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positive attitude and is very helpful. Everyone at Westcoast is well turned out, professional and obviously proud of their work. As they should be. Three extractions, a bridge and an implant later, I am a very happy patient. I can recommend Westcoast International Dental Clinic in Ben Thanh (D.1) very highly.

Marta Zajac via Google 5.0 out of 5
Dr. Andrew is an excellent dentist and I highly recommend the Clinic. I must say I am kind of "difficult patient" cause I'm totally scared of dentists and needles in general. However, Dr Andrew did a great job and there was no pain or problems with my extraction. First of all, he listens to the patients and takes care of them with great attention. Dr Andrew took time to explain me the whole…
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process and was very, very supportive during the surgery, which made me feel calm and comfortable. Now I am recovering nicely without any problems. He is a professional with a very nice personality. One more time I must say that I would recommend Dr Andrew to anyone looking to get dentistry done by professionals. Thank you very much Dr Andrew :)

Philip York via Google 5.0 out of 5
Why I chose the Westcoast International Dental Clinic (WIDC) The simple answer is I felt they were the best clinic, offering the best team of Dentists and office staff. Who would provide me with the highest quality care! After two months of extensive research my decision became obvious. My dental condition is complicated and serious. I knew when I started looking for a clinic and a dental…
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al specialist that I would need to commit my time and efforts, in order to realize my intended results. Basically, I went online to search for the highest rated clinics in HCMC. There are several! I narrowed my selection down to 3 clinics. I scheduled exams, received consultations and made multiple visits to the clinics where I was met by the dental specialist’s, one of which would become my personal dental advocate. I received 3 differing treatment plans. That confused me initially and created some stress. However this situation forced me to learn about my specific condition in relation to each the plans I received. In essence I learned about all my options and subsequently, I determined which would be the highest and best plan for me. When I met with Dr. Andrew from WIDC, I was immediately impressed! His fluent English ability, qualifications, attitude and level of experience were all topnotch. Furthermore he seemed to genuinely care about my concerns! With patience and sincerity he provided me with the most extensive, preliminary care I’ve ever received. His level of advocacy and professionalism was outstanding. It was a bit challenging to figure out which plan offered the most bang for the buck $, there are many variables to consider. However after meeting Dr. Andrew, the cost of my treatment plan became secondary to the incredible care and clarity I knew I would be receiving at the WIDC. The bottom line is this, after all my research and discoveries the WIDC is simply the best clinic for me! Best, Philip York

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