Patients
Reviews of Westcoast International Dental Clinic (Norfolk Mansion).
Ho Chi Minh City, Vietnam. 240 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
8.0 out of 10
Overall score
Westcoast International is Vietnam's longest-established foreign-invested dental clinic, operating since 2004 with a credentialed multinational team led by a Canadian implantologist and backed by an in-house lab exporting prosthetics internationally. Tourist infrastructure is exceptional - an Australian coordinator, airport transfers, post-op hotel escort, and multilingual staff make it one of the best-prepared clinics in Vietnam for international patients. Two documented treatment failures in 50 reviews and 0 verified reviews slightly temper an otherwise strong profile.
Authenticity
8/10Baseline 8: real clinic since 2004, named team, specific reviews. 0 verified on 240-pool is mild signal but reviews are substantively specific with named staff, multi-year histories. Final 8.
Treatment quality
7/10Baseline 8: complex work (28 crowns, All-on-4) praised by intl patients, verified by home dentists. 2 documented failures (extracted tooth, failed root canal) deduct -1. Final 7.
Cleanliness
8/10Baseline 8: multiple reviewers explicitly cite clean, modern facilities. No cleanliness complaints in 50 reviews. CDC-aligned protocols claimed. No JCI. Final 8.
Team
8/10Baseline 8: Dr. Tsang DMD Canada, Dip ICOI, UBC faculty. Dr. Tien MSD Sydney. Japanese dentists. Full specialties on-site. One attitude complaint (-0 minor). Final 8.
Price value
8/10Baseline 8: 70% savings vs AU/NZ/US, Straumann BLX implants, in-house lab. Multiple Australians confirm major savings. No price list online but transparent plans provided. Final 8.
Tourist suitability
9/10Baseline 9: Australian coordinator Amanda, airport taxi, hotel escort, post-surgery hamper, WhatsApp, English/French/Japanese staff, dedicated Japanese hotline, insurance accepted, D1 HCMC. Final 9.
What comes up well
- Dr. Andrew Tsang: DMD (Canada), Dip ICOI, UBC faculty - verifiable credentials
- In-house lab exports prosthetics to Australia, USA and Western Europe
- Australian coordinator Amanda handles full tourist logistics
- Long-term repeat patients (10-15 years) praising complex implant and crown work
- Airport transfer, hotel escort, post-surgery food hamper included
Points to weigh
- 0 verified reviews on 240-review pool - mild manipulation signal
- Two documented treatment failures: tooth damaged requiring extraction elsewhere; failed root canal spreading to facial pain
- No JCI/ISO accreditation despite premium international positioning
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 240 reviews
Was able to find this clinic and arrived unannounced late afternoon. The office was first class and although I could not get an appointment that day, I was scheduled for 8:30 the next morning. My problem was not easy to find but they took the time and effort to give me a solution. Less than 45 minutes later I had 2 old fillings replaced for about $40 which included 5 x-rays. They were so…
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friendly and caring. I would recommend the clinic absolutely!
I've been to westcoast several times over several trips to Vietnam. The staff are friendly, they explain what is happening and what has happened. The price is great compared to Australian prices. There employ a few international dentists as well. I've had a German, Australian, Canadian and Vietnamese dentist look at my teeth. Dr Andrew and Dr Tien are both excellent dentists, the best I've ever…
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had. I had broken my front teeth at a young age and in the last year, I had an infection in my gum. Westcoast cleaned out my infection and I had to have a bone graft and gum graft. I now have two implants with a bridge across three teeth. They have done a marvelous job and you cannot tell that the teeth are not real. The gum still have their natural curve. They are perfectionist - which can interrupt your holiday plans. :D
I have been living in Ho Chi Minh City for last couple of years and one of the key problem for expats in Vietnam is quality health care services. I have visited several health care facility including FV hospital, SOS, Family Health practice, Columbia clinic etc etc, and finally ended up in Bangkok. For my dental care I used several facilities around Phu My Hung, Dist 7 but was not satisfied.…
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Finally I visited Westcoast International Dental clinic in Nguyen Trung Truc street in Dist 1 and I believe I found the right place for my dental care. Its very centrally located clinic with a team of professionals who are very careful and responsive to patients need. I also received consultation service from Dr. Andrew and it was excellent. I was feeling that I am receiving dental services in my home town, Toronto, Canada. Dr. Andrew, a Canadian educated/trained dentist gave me enough time to explain my dental conditions, he took necessary photos and xrays of my oral cavity and shared them with me for future reference. He was very professional in his dealings and I truly felt confident on his services. I am sure I will be using "Westcoast International Dental clinic" for my dental care.
Reply from the clinic
Thanks Dr. Rahman! We appreciate your posting immensely. It was a pleasure to have a chat with you. We look forward to serving you in the future! Dr. Andrew Tsang
Absolutely AMAZING!! My previous dental work was failing, previously had bridge work on the front and upper left hand side and I was in trouble and looking at a small fortune to have them fixed in Australia. Went to Vietnam for a holiday and decided to visit the International Dental Clinic in HCMC while we were there (I googled them). Initial contact was via email and after speaking with Amanda…
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da I had some x-rays done at home and emailed through the scans before arriving - We were met by Amanda who took care of us while we were there. Straight in for x-rays and a complete head scan – This dental clinic has state of the art facilities. Far exceeds any dental practice I have ever been to. I’ve had root canal treatments, 3 implants, numerous crowns and bridgework, a bone graft – though Dr Andrew uses blood platelets as they take faster and there is no risk of rejection! Impressive. The bone graft and implants are done under iv sedation – absolutely pain free. Dr Nu Anh is an angel, very delicate hands. There was 1 day I had 8 hours in the dental chair and Dr Nu Anh is so gentle I actually fell asleep. Had to leave Vietnam while the implants settled and Dr Nu Anh made an amazing temporary bridge which was an engineering feat in itself. Lasted 10 months till I returned. This has taken 3 trips as the work was extensive and every time I left with a detailed treatment plan and schedule of costs. My husband has had crowns, root canal treatments, amalgam fillings removed and re-done and had 2 wisdom teeth extracted with NO PAIN after the anesthetic wore off. Very happy! So even with the flights, the dental treatment and costs, for what we have had done and the expertise of the dentists in this clinic it has been far more economical and satisfying than having the same done in Australia with the added benefit of visiting a beautiful country.
I live in rural north west Queensland (Australia) and I have seen a number of Dentists over the years. Being in the 'out back' means (among other things) limited choice and little to no competition. The practice that I attended was sold …
WORLD CLASS DENTAL TREATMENT IN SAIGON I have completed a dental treatment program at Westcoast, Ben Thanh clinic . I have had two 16 day trips over 10 months to get everything done- a two-teeth …
I had unwisely put off going to the dentist in my home country for some years and was looking at Bangkok or Bali then a friend who was living in Ho Chi Minh City highly recommended Westcoast International. So on that recommendation I made the decision to go. I got 12 years of dental work completed with amazing quality and professional service over 10 days and then stayed an extra week with final…
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check before headed home. Dr Diem and Ms Trang who both speak english are an amazing team and looked after me well through all the work to the point I'm totally over my anxiety about going to the dentist. The practice manager Amanda is an Australian dental professional and makes the whole planning and process seamless. The practice owner and director Dr Andrew Tsang is an absolute professional committed to quality and patient satisfaction.
Went there for cleaning. Very precise and gentle, always telling me what they are goning to do. A clear recommendation!
I am very please with the staff and quality of services at the Westcoast Interantional clinic at Ben Thanh. Dr. Andrew is a great guy, super professional and knowledgeable about its subject matter. I highly recommend the clinic and will myself go back for additional visits.
My sister and I travelled to Vietnam for dental surgery and had certain criteria that had to be met when choosing a clinic. Price was a consideration but more importantly the treatment and hygienic conditions. After much research, including emails asking questions, we chose Westcoast International Dental Clinic for our treatment because of their professionalism, expertise, experience and use of…
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Western Standards to achieve dental excellence. 0ur treatment required several sessions and involved fillings, whitening, crowns, bridge and implants. Their concern and care for the patient is paramount. The time taken by the staff to answer questions and allay any fears and their step by step approach to explain the dental plans and procedures engaged us as patients giving us options and confidence in the next step. The team's attention to detail and dedication to ensuring that you are pleased with the end result is commendable. Any concerns about the language and not being able to understand or communicate your needs is easily dispelled when dealing with their diverse team who understand and speak English, including their Practice Co-ordinator, Amanda who is Australian. I would thoroughly recommend the team at Westcoast International as they exceeded my expectations and I am very happy with my new smile. Thank you Westcoast International
As someone who has had a LOT of dental work done in her time, I can confidently say that Westcoast was by far the best dental experience I've ever had and more for the following reasons: 1) The entire staff is wonderful, patiently answering all of my questions about the procedures and the treatment plan. 2) They carefully walk you through all of your options and give you honest advice and…
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recommendations. 3) They are all about getting everything done the best that it can be done instead of moving onto the next patient or getting rid of you. They are also really flexible with appointments and are always available to see you even at the spur of the moment if you need it. The dental technician who creates the crowns and veneers is absolutely an artist. This is the reason why I chose to have a lot of work done at Westcoast and why I chose Westcoast over the many other options in Ho Chi Minh City. I needed to have dental work done in a conspicuous place (the front of my mouth) so it was extremely important that the teeth didn't just feel good and function well, but that they looked good too. In the past, other dentists have prioritized the first two things (comfort and function of the teeth) but have not prioritized making sure that the dental work looks really good as well. This is also the first time anyone considered my *personality* and other facial features when constructing teeth. In 99% of cases, crowns are made off-site in a lab of people who have never met you or even seen a picture of your face. Westcoast's personal approach to improving my smile was an amazing experience. That's why I'd recommend Westcoast to anyone. Thanks so much, guys!
WORLD CLASS DENTAL TREATMENT IN SAIGON I have completed a dental treatment program at Westcoast, Ben Thanh clinic . I have had two 16 day trips over 10 months to get everything done- a two-teeth implant, eight upper incisor crowns and a lower molar single tooth bridge. I'm 60 yrs old and needed a bone graft and sinus lift when the implant was put in place. I had them done late last year along…
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with preparing all the teeth to be crowned. I then went home with a set of temporary crowns and a partial denture over the prepared implant area to protect it while it formed up with my bone. I came back this September to have the work completed. It was a big plus to allow the bone graft so much time to develop. The implant is a 3-part device. First the implant itself is attached to your jaw under anaesthetic (last year for me) There are stitches obviously. On return the abutment is attached to it with special torque nuts (prepare for a little click when each goes into place) and then the crowns are cemented to the abutment. This year the implant area was opened and the 'abutment' put in place but then you need 7/8 days for that wound to heal before the crowns can be permanently applied to the abutment. On each trip here I have had treatment over 3-5 days after arriving, headed off on holiday to north Vietnam or to Cambodia (Angkor- a must). Then I returned for the final days of treatment. These days aren't always consecutive as adjustments are made and crowns etc tweaked by their fabulous technician Andreas who is a demon about getting everything perfect. We had a couple of days between my treatments so we caught the hydrofoil ($12 and 90mins) down to Vung Tau, a lively town on the ocean, though you'd never swim in it. They had suggested I add a lower bridge to my list of treatments but I only decided to go ahead when I arrived here. On day 1 I had the original implant from last year prepared (with stitches) and the temporary crowns removed ,my teeth all checked and cleaned and the temp put back until next week. Impressions taken for the crowns to be made. Day 2 the lower molars either side of my gap were prepared for the bridge/crown and a temp put on it. I then went off to Siem Reap for 7 days. 7 days later the crowns and bridge were ready for a fitting. After some fine tuning these were sent away for polishing and the temps all put back on again.Then two more days without treatment. Final day and all the polished crowns are checked in situ, Andreas still making some minor adjustments. Stitches removed from healed over implant area and the crowns attached to the abutment now with permanent cement. All other crowns at the front and lower bridge cemented permanently. NB:ask about a soft nightguard. The clinic manager is Amanda Peatey, an Australian woman and that fact enabled all my thinking about this clinic. We made regular apts via email for her to phone me at home before my treatment to answer any written questions, she kept in contact between my two trips. Very professional and thorough but also understanding and sympathetic. My implant specialist was Dr Andrew Tsang. I wasn't treated by him again after that op. My excellent and world-class dentist was Dr Thuy An who can't be praised highly enough. She is sensitive to your feelings about the whole thing and her English is excellent, quiet and slowly spoken. She brought me expertly through this whole long process. She had very well trained clinical assistants working beside her. This clinic has everything in-house incl own crown lab. I feel very sorry for all those who have sped to Vietnam,Thailand etc and rushed through this type of treatment in a week. This process requires time, consideration and expertise. You can't get that for the low prices and short time frames seen offered around Asia. NB: I stayed at Liberty Hotel in Ben Thanh,Great breakfast at Une journee a Paris further down same st, good tailor Minh Doan opp Liberty Hotel, What more could you require?
I went to Westcoast International on the recommendation of my brother-in-law who was a past client. I was not disappointed, the personal service I received was second to none and an unexpected bonus. I had 10 implants with 6 bridges, bone graft & sinus lift (over 3 separate trips to Vietnam). The work performed was first class. My teeth were in exceptionally poor condition, affecting everything…
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g from my smile to the food I was able to eat. I find my 'new' teeth look and feel fantastic, giving me self confidence and the ability to eat what I choose. By going to Westcoast International I have received as good, if not better, dental work than I would have received in Australia at a huge discount to the price I would have paid domestically. I cannot recommend Westcoast International highly enough and I send a big thanks to Amanda, Dr Andrew, Dr Diem and the team for the life changing dental work they have performed for me. Nick Graham Perth, Western Australia
I live in rural north west Queensland (Australia) and I have seen a number of Dentists over the years. Being in the 'out back' means (among other things) limited choice and little to no competition. The practice that I attended was sold twice in about 18 months. Now owned by a national group and the prices should embarrass them. In 2002 I broke a crown and had it repaired with a gold crown.…
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. About 9 months later I had a tooth ache and called the practice. As it was not an emergency, an appointment was made for 10 days later. When I got to sit in the chair I was informed that it was the same tooth that had been recently repaired. I had imagined that it was another. I was told it needed root canal, was given a quote $6000 AUD "minimum" and at least 4 sittings. I could have the job done at a more reasonable price on the coast, but also have to factor in accommodations, travel and living expenses etc. Good friends of mine have been going to Westcoast International for 7 + years and spoke highly of the service they received. I contacted them for details. I emailed Westcoast, sending copy of x-rays and coordinated with my employer for time off. organised a new passport and visa. Following a course of antibiotics and within a couple of months I was in the Westcoast Ben Thanh clinic. My dental needs are complicated. I had facial reconstruction 30 odd years ago (bone graft to mandible), there is also the insult of age, and a lot of previous fillings now cracking teeth due to the materials used (a common problem for those of us old enough). Since I have been a client of Westcoast International, and over 3 trips I have had a lot of work done, from simple fillings to root canal, implants and crowns. I have had work done by Dr Andrew Tsang, and Dr Nguyen Tran Nhu An is my treating Dentist. Amanda Peaty and the wonderful staff in the front office have coordinated my care. The integrated and professionalism of their service is of the highest standard. I have found their service second to none and I have had a lot to compare it to. If you need some dental work done, are in or going to Vietnam, do yourself a favour and contact the Westcoast International Dental Clinic for an appointment. Like myself you will be satisfied.
I have been working between Hong Kong and Ho Chi Ming City since 2006. At that time, I was still enjoying the dental services in Hong Kong. …
Absolutely AMAZING!! My previous dental work was failing, previously had bridge work on the front and …
I have been living in Ho Chi Minh City for last couple of years and one of the key problem for expats in Vietnam is quality health care services. I have visited several health care facility including FV hospital, SOS, Family Health …
We've been Andrew's patients for more than 15 years. Andrew not only demonstrated very good techniques, he also gave us treatment options with their prices for us to decide. We stay with him for that long, cause we trust his expertise.
Proffesional help and good problem solving. All the staff can speak english very well. Great service. …
Ive been treated at Westcoast in HCMC for the past 4 years. Living and working in Vietnam westcoast was recommended to me. Over the years i have had quite extensive work done. (Im not a big fan of the dentist) However, my experiences at Westcoast with Dr. Diem have made my experience better. I have had 2 Implants placed by Dr. Andrew and Cosmetic crowns placed by Dr Diem. Im so happy with my smile…
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and for the first time in my life i have been told " you have nice teeth" by complete strangers. I trust them completely with my teeth and well being. Best dental service ive ever had.
Fantastic service and good lasting dental care in Vietnam. My biggest worry was to go overseas and get bad dental work done that would be so embarrassing if my home dentist made negative comments on it. My work was considered to be quite extensive. I am glad I got it done and it has stayed stable. The test is when your own home dentist evaluates the work and declares it to be of high…
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gh standard. On top, I used to be nervous about dentists but I am not anymore... they really know how to take care of you.
Ive been treated at Westcoast in HCMC for the past 4 years. Living and working in Vietnam westcoast was recommended to me. Over the years i have had quite extensive work done. (Im not a big fan of the dentist) However, my experiences at …
Fantastic service and good lasting dental care in Vietnam. My biggest worry was to go overseas and get bad dental work done that would be …
I came here and had 10 crowns and 2 bridges made. The service was excellent, the staff were skilful and I have not had a single problem with my teeth since. I would highly recommend them.
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