Patients
Reviews of Westcoast International Dental Clinic (Norfolk Mansion).
Ho Chi Minh City, Vietnam. 240 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
8.0 out of 10
Overall score
Westcoast International is Vietnam's longest-established foreign-invested dental clinic, operating since 2004 with a credentialed multinational team led by a Canadian implantologist and backed by an in-house lab exporting prosthetics internationally. Tourist infrastructure is exceptional - an Australian coordinator, airport transfers, post-op hotel escort, and multilingual staff make it one of the best-prepared clinics in Vietnam for international patients. Two documented treatment failures in 50 reviews and 0 verified reviews slightly temper an otherwise strong profile.
Authenticity
8/10Baseline 8: real clinic since 2004, named team, specific reviews. 0 verified on 240-pool is mild signal but reviews are substantively specific with named staff, multi-year histories. Final 8.
Treatment quality
7/10Baseline 8: complex work (28 crowns, All-on-4) praised by intl patients, verified by home dentists. 2 documented failures (extracted tooth, failed root canal) deduct -1. Final 7.
Cleanliness
8/10Baseline 8: multiple reviewers explicitly cite clean, modern facilities. No cleanliness complaints in 50 reviews. CDC-aligned protocols claimed. No JCI. Final 8.
Team
8/10Baseline 8: Dr. Tsang DMD Canada, Dip ICOI, UBC faculty. Dr. Tien MSD Sydney. Japanese dentists. Full specialties on-site. One attitude complaint (-0 minor). Final 8.
Price value
8/10Baseline 8: 70% savings vs AU/NZ/US, Straumann BLX implants, in-house lab. Multiple Australians confirm major savings. No price list online but transparent plans provided. Final 8.
Tourist suitability
9/10Baseline 9: Australian coordinator Amanda, airport taxi, hotel escort, post-surgery hamper, WhatsApp, English/French/Japanese staff, dedicated Japanese hotline, insurance accepted, D1 HCMC. Final 9.
What comes up well
- Dr. Andrew Tsang: DMD (Canada), Dip ICOI, UBC faculty - verifiable credentials
- In-house lab exports prosthetics to Australia, USA and Western Europe
- Australian coordinator Amanda handles full tourist logistics
- Long-term repeat patients (10-15 years) praising complex implant and crown work
- Airport transfer, hotel escort, post-surgery food hamper included
Points to weigh
- 0 verified reviews on 240-review pool - mild manipulation signal
- Two documented treatment failures: tooth damaged requiring extraction elsewhere; failed root canal spreading to facial pain
- No JCI/ISO accreditation despite premium international positioning
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 240 reviews
Very professional staff. Good advice and follow up I really recommend this dental clinic
Westcoast is a friendly cost effective establishment. I had major jaw surgery, old crowns cut off and new replacements. The treatment plan was thoroughly explained by the dentist. An account manager explained the cost in detail. Procedures are talked about before and during treatment. English is spoken by every employee from the front desk to the treatment room. Antibiotics and pain medicine…
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are included in your treatment plan. There are no hidden charges. This was a satisfying and safe experience for myself. The staff are cheerful, experienced and safe.
My teeth were in very bad condition due to my age, my teeth gradually became weaker and also affected my eating. Since I knew about Westcoast Dental and met Dr. Dung, I have been examined and given a very careful and detailed treatment plan by the doctor. After a short time, my treatment has now ended, I have a beautiful new set of teeth and feel much more confident. I am really happy and…
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satisfied with the treatment results, my eating has also become easier and more comfortable. Thank you very much Dr. Dung and the entire staff at Westcoast for giving me a very high-class and friendly service experience at Westcoast.
Have had recently several treatments at Westcoast International Dental. (6 crowns and others). Dr. Tien and her team have done an outstanding job. The professional approach Dr. Tien is taking is great. She is always explaining in a clear and comprehensive way what dteps are to be taken. Perfect. I highly recommend Westcoast International Dental. Thank you.
This dental clinic has been operating in Ho Chi Minh City for many years. There are Japanese dentists and receptionists, so you can feel at ease. The Vietnamese dentists are also polite, so you can feel at ease.
Highly recommend Dr Tsang and his team at Westcoast Dental in Saigon. They pulled 3 of my wisdom teeth out last week and the service, facilities and staff are all top notch.
Absolutely fantastic service, good and kind hearted people, very accomidating for both financial and time restraints and great results. I will come back here whenever I come to Vietnam for any dental work. Thank you very much!
I had 2 implants and 3 teeth treated with crowns root canal in July 2018. My dentist in Canada said it’s all good. So I think that good for me and others know it for a standard. Treatment was a third the cost I got estimated and done in a week.
I had serious major dental work that required immediate attention. Westcoast treated me with the utmost respect and worked with me and my fear of dentistry to resolve my issues and I'm more than pleased, I'm human again. I HIGHLY recommend Westcoast. Their quality is unsurpassed (and Ive seen a lot of dentists) I'd like to especially mention Dr. Trang. She helped me regain more than my dental…
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health, she helped me regain my confidence again.... My smile ! Thanks to all the amazing staff at Westcoast.
I am terrified of dentists. I have been since an over-zealous NHS dentist with a penchant for drilling kids teeth terrorised me as a kid. So I decided when I was an adult that I would not go to the dentist again. My teeth became somewhat worn and really not in a good condition. I decided to do some research to see if it is possible to do dentistry under sedation and I found Wescoast International.…
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. One quick call and I was in there for a first session where I was poked and prodded and photographed and this was really putting me out of my comfort zone. But they were so friendly and communicative. I agreed to the procedures that they recommended. I had 2 operations under IV. 3 teeth removed, all fillings replaced, a lump of gum removed and 4 crowns. I have to have the missing teeth replaced with implants, also under IV sedation. I have to say that Dr Trang was fantastic. Knowing that I fear dentists she was always very concerned for me. 'does that hurt?' 'are you OK?' 'Is it sensitive?'. Every question set my mind at ease. Best dentist I have ever had. Really, has the personal side to her undoubted dentistry skills. Thanks Dr Trang!! Dr Andrew also performed an operation on my gum and the results have been fantastic. I am so happy that I took the step and would urge anyone to do the same. Westcoast International should be the dentist of choice for people like me that are afraid and people that are not. They are the best.
This was a real eye-opener. The staff are all very friendly and the building is spotlessly clean.They have technology that I didn't know existed (combined X-ray and CT scanner) in-house, as well as their own operating room. What all this means is that when you go there, you don't have to make bookings to see other specialists and spend days waiting for an appointment. And they see you at the…
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appointment time - no sitting around forever. Can't recommend it highly enough.
Awesome service. I attended 1st thing on a Sunday morning with a badly infected wisdom tooth. Was looked after excellently from the start. Dentist on duty did all she could to get me through to the next morning so as to be in a position for the troublesome tooth to be removed. From the service at the front counter on the first day to the removal of the troublesome tooth on the second day…
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cannot speak highly enough of the professionalism of this clinic. Clean, modern and in my view, exceptional value for money. I have long a standing commitment to my Dentist back in Australia and yet Westcoast were so good I would consider utilising their services long term for future dental work.
We were recommended to West coast from friends who have been coming here from Australia for awhile. We are extremely happy with the service from Dr Andrew and all his colleagues and reception staff. My husband had dental work done and I had 4on4 implants. From start to finish these guys have gone beyond to help us with everything. We have no hesitation in recommending them to anyone. If you have…
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tried the rest, it's now time to try the best.
Needed tooth implant was in Vietnam visiting family when my wife discovered Westcoast Dental made appointment was greeted very professionally filled out paperwork then escorted to meet Dr Andrew Chang Graduate Of UBC Dentistry Vancouver Canada wow we met short talk then began procedure that was January 2018 had second implant done December 26 just after arrival along with root canal all has been a…
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very pleasant experience did all my bookings online thru email can not say enough if you’re in need and in HCMC this is the place eh thanks to Dr Chang and Ms Dung and staff
I was there for whiteteethening: The team is very friendly and speaks very good englisch. The dentist was a woman and very friendly as well. Custumer service 5 stars. The treatment itself was good. Sadly the result wasnt as good as expected. My teeth was showing a whiter colour but just a little bit. For 210 Euro it was a very expensive price without the result as i wanted. A Friend of mine had…
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ad the same treatment for his teeth for a lower price but his teeth was whiter than mine and cleary whiter.
Extremely good dental clinic I have 4 of my wisdom teeth removed dr Andrew in 45 mins and not to painful and he will explained the process on the way
Extremely expensive, money-oriented and very unprofessional. I went to have my wisdom tooth checked and they suggested to fix other teeth first because the dentist “wasn’t sure” if that other tooth in a completely different position had to …
Reply from the clinic
Dear Ariel, Thank you for your review and sharing the details of your examination publicly. … More
There is a Japanese dentist on staff. I had all four of my wisdom teeth removed here. I also had the cavities and tooth sensitivity treatment that came with it. I am very satisfied. …
I had surgery with Dr. Andrew in mid-July 2018. Westcoast offers very high-quality services; they were there for me from start to finish. Everything was perfect, before, during, and after the surgery. All the services and Dr. Andrew were at …
My name is Nguyen Thi Thanh Yen, residing in Washington state, USA. At the end of September 2018, I returned to Vietnam from the US to visit my family. At the same time, I went to …
Reply from the clinic
Thank you, Ms. Thanh Yen, for trusting and receiving treatment at Westcoast Dental Clinic. We wish you and your family a very enjoyable visit to Vietnam :)
The prices are very high. But the service is excellent. I had over 10 fillings done, costing around 11 million VND. However, one tooth hurt after the filling, requiring 3 or 4 visits for check-ups before it had to be removed and redone with …
Reply from the clinic
Hello Ms. Phung, thank you for trusting and using the services at Westcoast Dental. The clinic will rely on your comments to develop better in the future. Thank you :)
The dental hospital in District 5 make the wrong judgement to remove my bottom right wisdom tooth but not success. Cut off my gum and sew back. As I am frustrated and in pain. Finally I found this Westcoast International Dental Clinic. I try to contact them via Viber and they reply almost instantly. They made an appointment with me and my frustration end here. Starting to feel the…
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professionalism and helpfulness of all staff. The first appointment, the dentist examine my mouth carefully, listen to my problem and explained to me what is happening, going to happen and the step or procedure they need to take. After the dentist study my case, she provide some available option for me to choose with the estimated cost. On the operation day, everything smooth as planned. Congratulations to Dr Andrew that he have a really great team!
I had surgery with Dr. Andrew in mid-July 2018. Westcoast offers very high-quality services; they were there for me from start to finish. Everything was perfect, before, during, and after the surgery. All the services and Dr. Andrew were at my disposal. Dr. Andrew is an excellent dentist, available, and attentive. He's a true professional. My experience was excellent; you can go there with your…
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eyes closed. Thank you to the Westcoast team and Dr. Andrew.
We had a very pleasant experience with Westcoast's team. My son was very anxious about the appointment and any procedure, but the team was very patient with her and spend a lot of time trying to calm her down, the staff was very helpful and kind and always available to help. Westcoast's team is very professional, they takes the time to explain what needs to be done and provides valuable advice…
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, It's not easy to find a good dentist for your kids, I highly recommend Westcoast International Dental Clinic.
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