Patients
Reviews of Westcoast International Dental Clinic (Norfolk Mansion).
Ho Chi Minh City, Vietnam. 240 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
8.0 out of 10
Overall score
Westcoast International is Vietnam's longest-established foreign-invested dental clinic, operating since 2004 with a credentialed multinational team led by a Canadian implantologist and backed by an in-house lab exporting prosthetics internationally. Tourist infrastructure is exceptional - an Australian coordinator, airport transfers, post-op hotel escort, and multilingual staff make it one of the best-prepared clinics in Vietnam for international patients. Two documented treatment failures in 50 reviews and 0 verified reviews slightly temper an otherwise strong profile.
Authenticity
8/10Baseline 8: real clinic since 2004, named team, specific reviews. 0 verified on 240-pool is mild signal but reviews are substantively specific with named staff, multi-year histories. Final 8.
Treatment quality
7/10Baseline 8: complex work (28 crowns, All-on-4) praised by intl patients, verified by home dentists. 2 documented failures (extracted tooth, failed root canal) deduct -1. Final 7.
Cleanliness
8/10Baseline 8: multiple reviewers explicitly cite clean, modern facilities. No cleanliness complaints in 50 reviews. CDC-aligned protocols claimed. No JCI. Final 8.
Team
8/10Baseline 8: Dr. Tsang DMD Canada, Dip ICOI, UBC faculty. Dr. Tien MSD Sydney. Japanese dentists. Full specialties on-site. One attitude complaint (-0 minor). Final 8.
Price value
8/10Baseline 8: 70% savings vs AU/NZ/US, Straumann BLX implants, in-house lab. Multiple Australians confirm major savings. No price list online but transparent plans provided. Final 8.
Tourist suitability
9/10Baseline 9: Australian coordinator Amanda, airport taxi, hotel escort, post-surgery hamper, WhatsApp, English/French/Japanese staff, dedicated Japanese hotline, insurance accepted, D1 HCMC. Final 9.
What comes up well
- Dr. Andrew Tsang: DMD (Canada), Dip ICOI, UBC faculty - verifiable credentials
- In-house lab exports prosthetics to Australia, USA and Western Europe
- Australian coordinator Amanda handles full tourist logistics
- Long-term repeat patients (10-15 years) praising complex implant and crown work
- Airport transfer, hotel escort, post-surgery food hamper included
Points to weigh
- 0 verified reviews on 240-review pool - mild manipulation signal
- Two documented treatment failures: tooth damaged requiring extraction elsewhere; failed root canal spreading to facial pain
- No JCI/ISO accreditation despite premium international positioning
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 240 reviews
I am terrified of dentists. I have been since an over-zealous NHS dentist with a penchant for drilling kids teeth terrorised me as a kid. So I decided when I was an adult that I would not go to the dentist again. My teeth became somewhat …
This was a real eye-opener. The staff are all very friendly and the building is spotlessly clean.They have technology that I didn't know existed (combined X-ray and CT scanner) in-house, as well as their own operating room. What all this …
Have had recently several treatments at Westcoast International Dental. (6 crowns and others). Dr. Tien and her team have done an outstanding job. The professional approach Dr. Tien is taking is great. She is always explaining in a clear …
Went in for a teeth cleaning, communication before booking was easy through facebook messenger then moving to whatsapp. They confirmed the address, estimated total time frame + estimated cost since it seems to depend on how much time they …
Had a lot of work done and was taken care of very well. Faclities are top notch; much nicer than anything I've seen in my home country (USA). …
Needed tooth implant was in Vietnam visiting family when my wife discovered Westcoast Dental made appointment was greeted very professionally filled out paperwork then escorted to meet Dr Andrew Chang Graduate Of UBC Dentistry Vancouver …
My teeth were in very bad condition due to my age, my teeth gradually became weaker and also affected my eating. Since I knew about Westcoast Dental and met Dr. Dung, I have been examined and given a very careful and detailed treatment plan …
Went in for a teeth cleaning, communication before booking was easy through facebook messenger then moving to whatsapp. They confirmed the address, estimated total time frame + estimated cost since it seems to depend on how much time they spend on you 45 - 60 mins, $45-$60 (so the more work is put in the more it's going to cost, it makes sense, time/resources = money lol) Teeth felt GREAT, nothing…
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g like that silky smooth feeling and sparkling smile after :D They also gave a goodie bag of a toothbrush, floss + toothpaste. The spot was modern, clean, and attentive service. Will be back again and would recommend to others.
This has been my second visit to see Dr Tien. The entire experience is very pleasant. I highly recommend the quality of care given, from reception to Dr Tien’s work. They even delivered my “home whitening treatment“ and plates to my hotel. Comparatively, my dentist in NZ has the absolute latest equipment but is so Ridiculously expensive- I don’t enjoy the experience either. I received much more…
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treatments for less than I would in NZ. My preference is for quality care at acceptable, achievable pricing. I’ll be back.
Satisfied customer for the past decade. Dr. Andrew and Dr. Tien are extremely skilled, professional and kind. My treatments have been great, and I would renommend their services without hesitation.
Top-notch service. I was treated immediately as an emergency despite the overcrowded waiting room. The price/performance ratio is impressive. I highly recommend it.
This Dental clinic is a keeper and a Holly destination to me :-) have never been more confident & happier in my life. My experiences with dentists in the U.S. have always been disappointing since I am a perfectionist and a fine detail scanner. This dental clinic stunned me with what they did for me. The artistry level here is not ordinary and it is at a different level and miles away from not…
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afraid to say Hollywood celebrity dentists ! Here They don't mention artistry as a way of advertising and deception like they do in many other places around the world, they mean it and it is standard not optional. Dr Tram anh is a true artist & a visionary in making your smile custom & adds youth to your face 😀I owe her a lot for making me smile wide open mouth and with confidence level never mentally achieved before since I was highly self conscious ! She also placed back teeth (on implants) with high precision and natural color selection !!! Dr. Tien with her expertise & knowledge has fixed a serious issue with my gum by flawless and painless surgery. My gum is pinkish now, healing well and does not produce fool odor !!! I have been telling friends and family about it and I finally found my home for quality dental care at 1/3 the price of mainstream banal dentistry in the U.S. I forgot to mention that they have a highly skilled German lab technician, I want to thank him dearly and wish the best for him. He makes genuine smiles as well. Maaaan what a sweet life after Coming to This dental clinic. It is a milestone in my life 😀
Really good experience. Very thorough cleaning and kind staff .
I came to see Dr. Andrew with pain and problems at my implant, placed by a German doctor. I had seen six different dentists in Vietnam before and no one could really help me. But Dr. Andrew detected the true reason for my pain: The implant had been placed too high underneath the nose, was causing an infection and had to be taken out immediately. I trusted him and was so far never disappointed.…
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He developed a detailed 12-month plan that I will follow now. The first surgery went smoothly and everyone was so nice and comforting in the clinic! Also Dr. Andrew and the other dentists were very gentle and they really care about their clients, e.g. he kept texting me even on the weekend to hear how I was doing, how the pain was evolving and to give me advice on medication. I trust him and I believe you can, too: He is very experienced, kind, and he knows what he is doing.
Dr Andrew is the best Dr of Dentist surgery that i had .With his Skills and experiences help my teeth infection removed .gum &bone grafts done imagine .No pain ,no bleeding ,face swollen less .The first day of surgery i did not feel pain at all and no painkillers needed . The second day no bleeding ,my face swollen less ( I had experiences teeth removed for implant in Canada last year it was…
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painful ,face swollen for week ).Again thank you very much Dr Andrew i m back to work normally in second days of surgery . I strongly recommended for all my friends to join your clinic for sure . By the way the staffs and service all professional .Five star it is not enough for all of you .
Traveling from Australia to Vietnam for dentistry was a big decision but we were pleased with the process from the day we arrived. The team at Westcoast are totally professional, courteous and make you feel at ease from the start. All procedures and options were explained fully before anything was done. Many thanks to Dr Tsang, Dr Tien, Vy and Hoang Lan for your friendly and professional service…
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and we have no hesitation in returning in the coming months for phase 2 of the procedure.
I have been a patient of Westcoast international Dental Clinic for more than 5 years. The patient care is fantastic. From reception to the hygienist to the dentists, everything about this clinic is professional and comfortable. My dentist Dr Nhu An has to be one of the gentlest not only in Vietnam but internationally. I have just had two crowns replaced and the quality of the replacements are of…
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the highest standard. After care is also a priority for Westcoast to ensure patients are fully satisfied. This is my go to dentist.
It certainly was a big decision to go all the way from Australia to Vietnam for dental work. But it's well worth it. The staffs are friendly & helpful. Very good with communication right from the beginning when I was still in Australia. My dentist - Dr. Tien is by far the best I have ever come across, considering I have seen quite a few, in different countries including Vietnam, Thailand &…
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Australia. The end result is excellent. I'm very happy with my new teeth and certainly will recommend Westcoast to all my friends and family members.
Hi Dr Andrew and Dr Tien and all staff. I am back in Melbourne now and my teeth are wonderful. I cannot thank you enough for the amazing professional work you have done on my teeth. I will definitely recommend you to all my family and friends. Yesterday I went to my nail salon and gave your name and number to my Vietnamese technician she said her husband had very bad teeth so you will probably get…
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a visit in Dec/Jan 2019 as they go home to Vietnam every Christmas. Look forward to seeing you in 6 months Kind Regards Di Tyrrell
From the moment i walked in the door i was looked after, i had a few fillins, a tooth pulled out and a bridgr put in. My dentist was Tran kim quynh Tien she was exceptional, alwasy makinf sure i was ok and explain everything to me. I would deffently recommend you come here if you need any sental work done. I will deffently be back.
Friendly staff, great facilities, fantastic customer service and overall good experience. Highly recommend Dr Andrew
Had a lot of work done and was taken care of very well. Faclities are top notch; much nicer than anything I've seen in my home country (USA). Would recommend and will personally be using again in the future for any dental needs.
A difficult tooth had to be removed. Being scared as hell I postponed it for a long time until I found West Coast. You want to make sure you get the best, get Dr. Andrew.
This was the best dental experience ive ever had in my life. Miss tram anh was just wonderful. She made me feel soooo comfortable that i fell asleep lol.. i will come back asap for more procedures from her. Shes a tremendous asset to this company and thank you again Miss tram anh
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