Patients
Reviews of Westcoast International Dental Clinic (Norfolk Mansion).
Ho Chi Minh City, Vietnam. 240 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
8.0 out of 10
Overall score
Westcoast International is Vietnam's longest-established foreign-invested dental clinic, operating since 2004 with a credentialed multinational team led by a Canadian implantologist and backed by an in-house lab exporting prosthetics internationally. Tourist infrastructure is exceptional - an Australian coordinator, airport transfers, post-op hotel escort, and multilingual staff make it one of the best-prepared clinics in Vietnam for international patients. Two documented treatment failures in 50 reviews and 0 verified reviews slightly temper an otherwise strong profile.
Authenticity
8/10Baseline 8: real clinic since 2004, named team, specific reviews. 0 verified on 240-pool is mild signal but reviews are substantively specific with named staff, multi-year histories. Final 8.
Treatment quality
7/10Baseline 8: complex work (28 crowns, All-on-4) praised by intl patients, verified by home dentists. 2 documented failures (extracted tooth, failed root canal) deduct -1. Final 7.
Cleanliness
8/10Baseline 8: multiple reviewers explicitly cite clean, modern facilities. No cleanliness complaints in 50 reviews. CDC-aligned protocols claimed. No JCI. Final 8.
Team
8/10Baseline 8: Dr. Tsang DMD Canada, Dip ICOI, UBC faculty. Dr. Tien MSD Sydney. Japanese dentists. Full specialties on-site. One attitude complaint (-0 minor). Final 8.
Price value
8/10Baseline 8: 70% savings vs AU/NZ/US, Straumann BLX implants, in-house lab. Multiple Australians confirm major savings. No price list online but transparent plans provided. Final 8.
Tourist suitability
9/10Baseline 9: Australian coordinator Amanda, airport taxi, hotel escort, post-surgery hamper, WhatsApp, English/French/Japanese staff, dedicated Japanese hotline, insurance accepted, D1 HCMC. Final 9.
What comes up well
- Dr. Andrew Tsang: DMD (Canada), Dip ICOI, UBC faculty - verifiable credentials
- In-house lab exports prosthetics to Australia, USA and Western Europe
- Australian coordinator Amanda handles full tourist logistics
- Long-term repeat patients (10-15 years) praising complex implant and crown work
- Airport transfer, hotel escort, post-surgery food hamper included
Points to weigh
- 0 verified reviews on 240-review pool - mild manipulation signal
- Two documented treatment failures: tooth damaged requiring extraction elsewhere; failed root canal spreading to facial pain
- No JCI/ISO accreditation despite premium international positioning
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 240 reviews
The center is excellent. The treatment is high-class. The service provided is good. I offer my thanks and appreciation to them.
I approached Westcoast International Dental Clinic for a consultation booking prior to leaving NZ. They were extremely helpful in facilitating this for me and provided the most amazing dentist care I have ever received. I am generally very anxious and nervous, but their excellent care and reassurance made me relaxed and feel very confident with their care and service. I am planning on going…
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back to complete the Treatment Plan they have provided me with.
Im absolutely satisfied with the treatment in the Clinic. Perfect contact on WhatsApp, professional approach and dream result of the treatment. I will come back to do the rest part of my treatment 🙏 …
I’m so grateful to my dentist and to all the staff here. Thank you so so so much for my lovely new smile. I’m honestly so happy. Thank you for working so hard to get everything done in time for my flight home. I really appreciate it 😊 …
Great services with professionalism. The doctor explain detailly with each step of treatment, which really assuring an expat like me to receive medical services overseas.
Dr. Nguyen Thi Dung is the sweetest, kindest dentist I’ve ever been to. Made me feel so comfortable, answered all my questions !! Gave genuine & honest advice. highly reccomend! Also free coffee while you are waiting on the comfy couches :)
I am very happy to choose the right place for my dental care. The products and services are of high quality. My experience was great. I am also very satisfied with the final result, my teeth feels smooth and looks radiant! Most importantly my dentist is knowledgeable and go above and beyond to welcome you and make you feel comfortable. Thank you very much to my dentist- Dr. Tien. All the staff…
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very friendly and kind also especially the dental assistant working with Dr. Tien. I came to Westcoast for the first time almost 9 years ago with problematic teeth and after having seen my dentist everything was getting better. Again, I am extremely happy with my experience, I would definitely recommend everyone with dental problems to come. This is like an investing in professional grade products and dental care treatments.
We had our dental treatments done at Westcoast International Dental clinic. I had my bottom teeth crowned and I’m very happy with the end result . My wife had upper crowns and two bridges done , treatment started under sleep dentistry. My wife is very happy with her new llook. Nothing was too much trouble , our dentists Dr Tien Tran and Dr Bui Le Trau Anh went above and beyond to give us exactly…
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what we wanted, and they were very particular on the finished look. To all of the staff at Westcoast International Dental , we thank you for your care support and professionalism. Brett and Deb Weightman
I have been here multiple times, for routine cleaning, fillings, and a nite guard. The staff has always been friendly and skilled. The prices are very reasonable. Great place!
Prices are crazy high here, around 4-5x the price of surrounding respectable clinics. They quoted 1 million dong per cavity but it turned out to be close to 3 mill vnd. Weird but they quote in USD for some odd reason and they conversion …
I felt they were thoroughly professional, modern and caring. Technologically they seem to be first class. …
The service at Westcoast Norfolk Mansion is excellent. I recommend my friends come here for dental care. …
Westcoast International Dental Clinic chain is the best one, with professional specialists. I've been treated at both Hanoi and HCMC branches and could not be happier with my choice. I totally trust Dr. Andrew, Dr. Tomoaki and their teams. They explain everything with patience and are very careful even with the simple routine treatments, especially with a super sensitive patient like myself. I…
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am very grateful for all the care I receive from the whole team, including the friendly and kind customer service representatives. If anyone is in search of a reliable, knowledgeable, professional dentist, one should look no further - WIDC is the best in their field!
Super grateful to this incredible clinic for their efficiency, skill and accommodating nature. I got all the info beforehand via email comms with Thanh Tuyen who was really informative, proactive and helpful. They are upfront and transparent with their costs and services provided are world class. I was only in Vietnam for a week but managed to have all 4 wisdom teeth removed by the one and only…
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Dr. Andrew Tsang, as well as a check up afterwards. Was previously told by another dentist that it would be too risky/impossible to remove my impacted lower wisdom teeth, due to them being so close to the nerve. Another dentist in Hong Kong said they would do a coronectomy (where they leave the root of the tooth in) and I was quoted 5.5k USD. Had all 4 removed + sedation, bone grafts, PRF and post-surgery check up for 1.9k USD with Dr. Andrew and recovered very well with no issues. He has a lovely bedside manner and extremely skilled. Bonus points for the beautiful salt water aquarium in the clinic. Thank you! :D
Reply from the clinic
Thanks so much for your positive review! We appreciate your trust in us to come to us for complex care. It was a pleasure meeting you. Dr. Andrew
We have an impressive experience with Westcoast International Dental, in particular Dr Andrew Tsang, Dr Thuy An and Dr Dung. They are professional, supportive and thoughtfulness. My husband has his first implants done in July 2022, which is excellent. We come back in December for his second treatment as scheduled. His implants as well as his other treatment turn great. We are amazed by the outcome…
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and the speedy recovery. The entire process is smooth, well planed. I also had my filling done with Dr Dung during our second visit. The whole team is friendly, efficiency and always willing to help. The nurses stayed late, making sure we got sufficient rest after the surgery; the management team communicated with us during night time to work with our itinerary. Appreciate Andrew and his team’s incredible work. They also have a in-house lab which makes work even more efficiency and accuracy. Anything needed to be adjusted can be done immediately or overnight, a big thumbs up 👍. This is one of the most valuable thing we done for our health during our trips. Thank you again Dr Andrew, Dr Thuy An and your wonderful team.
6 years ago, I did a dental examination and evaluation, and my friend got dentures, and until now, we don't complain about anything. It's a great job.
I was in HCMC on holiday and needed a cleaning. From beginning to end my experience was excellent. My hygienist was very professional and thorough. Definitely recommend!
I was having issues with my jaw and I was due for a teeth cleaning. I went in and complained about my jaw and the dentist was really helpful and explained that my bite was off. She shaved it down and triple checked that my bite was in the right position. After that my jaw pain went away! I'm so happy with this clinic. If I had gone anywhere else, they would have probably cleaned my teeth…
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and sent me on my way.
My name is Hung, 67 years old, I live in District 1. In the past, I have had dental treatment at Westcoast Dental Clinic, and I feel very satisfied with the service and the team of doctors here. I sincerely thank Westcoast for helping me have a beautiful set of teeth.
Good dental office. Good communication via email, text and phone calls. English and Vietnamese speakers. Many dentists are trained in North America.
I came in to have a tooth extracted and it was easily the best experience I have ever had at a dentist office! Everyone on staff was super accommodating and polite, and the tooth extraction surgery was completely painless. It's a little bit more expensive than other services in Vietnam, but still completely worth the money if you are an international traveler.
I have been coming to this dental office for 4 years to have all kinds of work done but today I went in to have a cleaning and whitening procedure done. I want to give these 5 stars to the hygienist DH Duong Hieu! She took her time and did a very thorough job cleaning my teeth even removing bonding from my braces that were removed 2 yrs ago. My teeth look and feel great!!! Thank you so much :)
The service at Westcoast Norfolk Mansion is excellent. I recommend my friends come here for dental care. Regards, Chu Canh
Prices are crazy high here, around 4-5x the price of surrounding respectable clinics. They quoted 1 million dong per cavity but it turned out to be close to 3 mill vnd. Weird but they quote in USD for some odd reason and they conversion is even higher than any banks, terrible. 1usd = 22900 vnd when you’re trying to pay in vnd, banks are at 23700 vnd right now, that’s almost 1k per $1, horrible…
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Come here , if you want to get ripped off
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