Patients
Reviews of Westcoast International Dental Clinic (Norfolk Mansion).
Ho Chi Minh City, Vietnam. 240 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
8.0 out of 10
Overall score
Westcoast International is Vietnam's longest-established foreign-invested dental clinic, operating since 2004 with a credentialed multinational team led by a Canadian implantologist and backed by an in-house lab exporting prosthetics internationally. Tourist infrastructure is exceptional - an Australian coordinator, airport transfers, post-op hotel escort, and multilingual staff make it one of the best-prepared clinics in Vietnam for international patients. Two documented treatment failures in 50 reviews and 0 verified reviews slightly temper an otherwise strong profile.
Authenticity
8/10Baseline 8: real clinic since 2004, named team, specific reviews. 0 verified on 240-pool is mild signal but reviews are substantively specific with named staff, multi-year histories. Final 8.
Treatment quality
7/10Baseline 8: complex work (28 crowns, All-on-4) praised by intl patients, verified by home dentists. 2 documented failures (extracted tooth, failed root canal) deduct -1. Final 7.
Cleanliness
8/10Baseline 8: multiple reviewers explicitly cite clean, modern facilities. No cleanliness complaints in 50 reviews. CDC-aligned protocols claimed. No JCI. Final 8.
Team
8/10Baseline 8: Dr. Tsang DMD Canada, Dip ICOI, UBC faculty. Dr. Tien MSD Sydney. Japanese dentists. Full specialties on-site. One attitude complaint (-0 minor). Final 8.
Price value
8/10Baseline 8: 70% savings vs AU/NZ/US, Straumann BLX implants, in-house lab. Multiple Australians confirm major savings. No price list online but transparent plans provided. Final 8.
Tourist suitability
9/10Baseline 9: Australian coordinator Amanda, airport taxi, hotel escort, post-surgery hamper, WhatsApp, English/French/Japanese staff, dedicated Japanese hotline, insurance accepted, D1 HCMC. Final 9.
What comes up well
- Dr. Andrew Tsang: DMD (Canada), Dip ICOI, UBC faculty - verifiable credentials
- In-house lab exports prosthetics to Australia, USA and Western Europe
- Australian coordinator Amanda handles full tourist logistics
- Long-term repeat patients (10-15 years) praising complex implant and crown work
- Airport transfer, hotel escort, post-surgery food hamper included
Points to weigh
- 0 verified reviews on 240-review pool - mild manipulation signal
- Two documented treatment failures: tooth damaged requiring extraction elsewhere; failed root canal spreading to facial pain
- No JCI/ISO accreditation despite premium international positioning
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 240 reviews
The receptionist at this branch is less professional than the receptionist at the Thao Dien branch. I like the Thao Dien branch in District 2 more, professional, polite, dedicated.
I was so afraid of the attitude of Dentist when I disagree to her suggestions of treatment.
Professional team of doctors, standard equipment and extremely friendly staff. When someone asks me about reputable Dentistry. I will definitely recommend Westcoast ❤️
I was very nervous to get dental work but this exceeded my expectations. Not only was my end results better than I thought, but the kindness and comfortability from everyone in the office made it sad to leave. If I ever need dental work, I will be back here.
A Great experience from my visits to Westcoast at Norfolk Mansion, all staff where friendly, professional and more than welcoming on every occasion, I would highly recommend them to anyone requiring dental work and certainly worth the time and travel required if coming from overseas. I would like to personally thank Dr Andrew and especially Dr Tram Anh for their professionalism, patience and…
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flexibility with appointments and making what can at times be an uncomfortable experience as pleasant as possible. Paul Gray Queensland Australia
Without doubt the best dentist I have been to. So professional with fantastic results, you truly won’t find a better dentist than West Coast.
Excellent, clean, facilities above western standards. Well run and marvelous services from staff members. Special thanks to Dr. Andrew, Dr. Trâm Anh, and Ms. Tuyên for outstanding services.
I went to Westcoast Ly Tu Trong branch to have porcelain crowns for my two upper front teeth, and the result is that my teeth are now much more beautiful than before, I am very satisfied and completely satisfied. …
Amazing place with amazing people. Special thank you to Dr. Tien for all of the care!
I had a fantastic experience at Westcoast Dental Clinic and I see why they have such excellent reviews. I got teeth cleaning ($40 usd) and teeth whitening ($230-$240 usd, I don't remember exactly). Dr Diem and staff are so sweet and I would certainly come back.
I had an excellent experience with Dr. Chi and their braces service. The entire team was incredibly professional and attentive throughout my treatment. From the initial consultation to the final adjustment, they demonstrated expertise and made me feel comfortable every step of the way. The clinic is equipped with modern technology, and Dr. Chi was thorough in explaining the process and…
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addressing any concerns I had. I appreciate the personalized care I received, and my results exceeded my expectations. Thank you for giving me a confident smile. I highly recommend their services to anyone considering orthodontic treatment.
My auntie has heavy toothache, and we run to Westcoast and see Dr Tien as an urgent situation. Dr Tien is super sympathetic and gentle dentist. She understands the ages people so well and explain everything in clearly, in easiest way to understand. She doesn’t mind spending more time to help my auntie and goes more steps to get treatment done effectively. Auntie has root canal done and crown on…
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later without pain, given that we are always very scared of coming to dental clinic. The doctor is very professional and has high-level skills to control everything. This is the perfectionist dentist that I would recommend for all my family. Worth with your money!
I went to Westcoast Ly Tu Trong branch to have porcelain crowns for my two upper front teeth, and the result is that my teeth are now much more beautiful than before, I am very satisfied and completely satisfied. I am very grateful to Dr. Bui Le Tram Anh for being very professional and dedicated. Although my case was relatively difficult (because my teeth were protruding, the two upper front teeth…
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were uneven, and the gums on one side were black due to dead pulp), Dr. Tram Anh always took the time to listen to my wishes, used her expertise to analyze, consult and consider very carefully to find the best solution for me in the spirit of keeping my teeth healthy and beautiful. She made me feel completely comfortable and secure. Every time I came to try on my teeth, she was not afraid of difficulties and was always patient to consult very carefully with the technician, making adjustments until she and I felt satisfied. I am truly grateful and sincerely thank Westcoast and the team, especially Dr. Bui Le Tram Anh.
For the past 3 years, I have undergone Invisalign braces process at West Coast Dental. Dr. Tien has been helping me alot during the process. What really impressed me was that Dr. Tien's dedication to patient and her work to perfection. Today was the finalising day. I am very satisfied with the result. After a long time, all is Well deserved.
I won't come to any other dentists other than here. I believe she is the best dentist for me and I would highly recommend to my friends. The receptionists are also nice and excellent.
Dr. Tien and the entire staff at are amazing. I'm from the US, and was a little confused about the treatment plan because the teeth numbers are different US vs Vietnam. Dr Tien did complete exam and deep cleaning on my first visit. When I went back had converted the numbers and explained the difference. I had 4 or five filling and extraction done. I am 100 percent satisfied with the treatment…
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staff and facilities. Probably the nicest dental office I've ever been in. Dr Tien informed me of other things I could do at my leisure. The saved me a lot of money. I will definitely return to this office for future work.
Choosing to see a dentist over seas is a very scary decision to make. My smile is extremely important to me, however, I was unable to finance the $90k implant treatment I was quoted for in Australia. I sent emails to dentists all over the world, and I then reached out to their patients for recommendations. Dr Andrew at Westcoast had the best results with everyone I spoke to. I contacted Westcoast…
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oast and was very surprised to find Amanda from Australia working as Dr Andrew’s assistant. My appointments were made and I booked my flight to Vietnam. After surgery, I was transported back to my motel. On arrival I found chicken soup and milo in my fridge compartments from Westcoast clinic. Amanda rang me daily to check on my recovery. I am now wearing the best smile ever. Westcoast cover all the work they do with a %100 warranty. I am extremely happy, and now my family and friends all see Westcoast for any dental work. Thank you Dr Andrew, Amanda, and Dr Thuy A for giving me my beautiful smile.
Somehow, I ended up paying about 4,000,000 VND and got a simple treatment only. My insurance company refused to cover a big portion of this sum, so I basically ended up paying out of my own pocket more than I would pay somewhere else in Vietnam even after the reimbursement by my insurance company. During my treatment I was told to undergo many x-rays, without asking me if I agree, and without…
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informing me about the price. This includes the expensive panoramic x-ray. Not to mention that x-rays are not healthy. Also, I noticed some inconsistencies in what dentists told me at Westcoast.
Reply from the clinic
Thank you for your feedback and we are very sorry about your insurance company limiting coverage. We would like to support you with your dental claim but we unfortunately do not have your real name because we cannot recognize your google name. We would like to have an offline conversation with you to investigate and we will report clearly to you about why X-rays were needed in this treatment. We would appreciate if you can send an email to: [email protected]
I had an exceptional experience at the Westcoast Dental Clinic in Saigon D1 and felt compelled to leave a positive review. From the moment I walked in, I was impressed by the courteous and accommodating staff. They promptly handled my inquiry and scheduled an appointment for me on the same day. The consultation and treatment I received were top-notch. I opted for a professional dental cleaning,…
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, and it was done with precision and care. The entire team displayed a high level of professionalism and made me feel at ease throughout the process. I truly appreciate the exceptional service provided by the Westcoast Dental Clinic. If you are in need of dental care in Saigon, I highly recommend this clinic. Thank you for your outstanding service and attention to detail.
I’ve been using West Coast Dental for nearly 10 years now and find the level of service exceptional. The dentists have high levels of competence and Andrew is an excellent oral surgeon. My faith in this group has grown over the years and sees me travel from Australia regularly for my dental work. The hospital has exceptional levels of cleanliness and sterility, with every advanced dental equipment…
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needed, including oral CT scan, surgical suite with sleep dentistry option and rapid dental lab work. I recommend a visit to Vietnam and fit your dental needs around a holiday!! The saving more than covers the cost of the trip.
I was very happy with the treatment and service provided by Dr Dung nearly 5 years ago with a full mouth of new crowns. Very impressed with the service also provided by Lisa, when almost 5 years later two of the crowns fractured, and as I was unable to return to Vietnam but they were still under warranty, she was able to refund the initial cost of these two crowns. Super impressed with the…
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respectful manner provided and prompt service throughout. Thank you Westcoast Dental. I will be back next time I need these all replaced. :)
Westcoast have always been amazing. I've been using them for everything over the last 10 years - they've been spot-on in all areas, from minor filling work to serious post-accident jaw bone reconstruction with an implant... never disappointed! Not only do they do great work, they are also very clear in communicating and giving updates during procedures, great on the admin side of setting and…
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d reminding on appointments, and collaborative in making sure that you're going to be happy with the outcome.
Most Professional Dental Clinic I have visited! A place of specialists! Friendly and cooperative staff!! They always try to satisfy the appointments based on the customers individual time schedule! Very good performance/ price ratio. Very clean and smooth atmosphere in all rooms and facilities. Personal care, even after treatment. Thanks Andreas Kramer
All the staff at Westcoast are fantastic, welcoming and very professional. A very special mention to Dr Bui Le Tram Anh. A fantastic job, and I highly recommed Dr Tram Anh to anyone seeking dental work.
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