Patients
Reviews of Westcoast International Dental Clinic (Norfolk Mansion).
Ho Chi Minh City, Vietnam. 240 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
8.0 out of 10
Overall score
Westcoast International is Vietnam's longest-established foreign-invested dental clinic, operating since 2004 with a credentialed multinational team led by a Canadian implantologist and backed by an in-house lab exporting prosthetics internationally. Tourist infrastructure is exceptional - an Australian coordinator, airport transfers, post-op hotel escort, and multilingual staff make it one of the best-prepared clinics in Vietnam for international patients. Two documented treatment failures in 50 reviews and 0 verified reviews slightly temper an otherwise strong profile.
Authenticity
8/10Baseline 8: real clinic since 2004, named team, specific reviews. 0 verified on 240-pool is mild signal but reviews are substantively specific with named staff, multi-year histories. Final 8.
Treatment quality
7/10Baseline 8: complex work (28 crowns, All-on-4) praised by intl patients, verified by home dentists. 2 documented failures (extracted tooth, failed root canal) deduct -1. Final 7.
Cleanliness
8/10Baseline 8: multiple reviewers explicitly cite clean, modern facilities. No cleanliness complaints in 50 reviews. CDC-aligned protocols claimed. No JCI. Final 8.
Team
8/10Baseline 8: Dr. Tsang DMD Canada, Dip ICOI, UBC faculty. Dr. Tien MSD Sydney. Japanese dentists. Full specialties on-site. One attitude complaint (-0 minor). Final 8.
Price value
8/10Baseline 8: 70% savings vs AU/NZ/US, Straumann BLX implants, in-house lab. Multiple Australians confirm major savings. No price list online but transparent plans provided. Final 8.
Tourist suitability
9/10Baseline 9: Australian coordinator Amanda, airport taxi, hotel escort, post-surgery hamper, WhatsApp, English/French/Japanese staff, dedicated Japanese hotline, insurance accepted, D1 HCMC. Final 9.
What comes up well
- Dr. Andrew Tsang: DMD (Canada), Dip ICOI, UBC faculty - verifiable credentials
- In-house lab exports prosthetics to Australia, USA and Western Europe
- Australian coordinator Amanda handles full tourist logistics
- Long-term repeat patients (10-15 years) praising complex implant and crown work
- Airport transfer, hotel escort, post-surgery food hamper included
Points to weigh
- 0 verified reviews on 240-review pool - mild manipulation signal
- Two documented treatment failures: tooth damaged requiring extraction elsewhere; failed root canal spreading to facial pain
- No JCI/ISO accreditation despite premium international positioning
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 240 reviews
Such a phenomenal experience. West coast provided phenomenal, professional, and expert service when I lived here years ago. I returned yesterday and was saved from the far less than adequate dental care I’d received prior. Dr. Arne came in on his day off (for which I am incredibly thankful) as I need an emergency procedure. I can recommend fully both westcoast and Dr Arne. I came out of the…
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procedure and am pain free and now know what needs to be taken care of and ensure my health. A million thanks for your professionalism, expertise, precision and kindness. Thank you!!!
I have never in my life received a better teeth cleaning. Really good find I’ll definitely be back. -American solo traveler
I had my first dental appointment with Dr. Tram Anh this month and wanted to let the community know what a gem she is! Dr. Tram Anh was so kind and efficient. She helped me to feel relaxed, explained everything that we were doing, and all of her recommendations going forward. The cleaning itself and crown work were very thorough and painless. Dr. Tram Anh is the best dentist I ever had ,..I…
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will definitely be back!
Very professional staff, clean facilities, and excellent check up service. The price is great for an international dental clinic. I highly recommend this place over others.
I came to have my tooth extracted, the doctor was enthusiastic and the service was attentive, very ok 10 stars
I had an amazing experience at Westcoast Dental Clinic for years now. They have a team of very professional and highly qualified staff. It's always easy to make an appointment at convinient time ad excellent service. Special thank you to Dr Tien.
I have been going to West coast dental clinic for years now. The clinic is amazing with all the newest equipment beautiful and clean with amazing Dentists and contacting Amanda was the best thing I did she is a Dental nurse from Australia she is very good to talk to about all your Dental needs she put me at ease right from the very first phone call and she is very knowledgeable she organised a…
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Dental plan for me and the owner Andrew is great!! If you are contemplating having Dental work done overseas West coast is definitely the place to go I would highly recommend them. And you also get to visit a beautiful country ***** Lisa from Australia
Westcoast Dental, over the last 6 years, having implants and repairs /capping, The Denist are great work very helpful along with the staff lady's are friendly helpful. Along with Friendly Aussie, Mrs Amanda. Doctor Andrews implants and to Dr Trang, my Dentist. They are so helpful, service best.
I did my Invisalign treatment with Westcoast and it went perfectly from beginning to end. Everything was clearly explained from the start, and the payment was upfront with no hidden fees. The doctor was quite flexible, she took my preferences into account and made the whole experience feel much more manageable than other dental treatments can sometimes be. The service is super professional, clean,…
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, and with all the right credentials. I had done my research beforehand and saw some places offering cheaper prices, but the stories are endless: unfinished treatments, unnecessary extractions, and generic versions of Invisalign. Be careful. Westcoast offers quality and peace of mind, and that’s something I’d choose every time.
My second visit to West Coast Dental. I’m from Australia and I’m so incredibly impressed with the dental practice in Vietnam. State of the art equipment and no language barrier at all which I was worried about. I had quite a bit of work done, two implants and extraction, teeth whitening, replaced amalgam fillings, Cleaning and cannot be happier. Amanda was so amazing during both visits as both…
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th times we had hiccups with travel. Nothing was too much trouble. She rearranged our appointments quickly and efficiently, gave us lots and lots of information about getting around in Saigon, things to see and Also recommendations for local services, etc. She took the time to make sure we were okay with Text and Call’s after hours which was really appreciated when having work like this done away from Home. I would be more than happy to recommend this dental surgery and specifically Amanda, I could not have afforded to get all this work done in Australia, my Dentist although Vietnamese was trained at Queensland University so just as good as Aussie practitioners.
Very happy with my implant surgery and my teeth look great. I get so many compliments!! Everything was thoroughly organised from my arrival. Picked up by taxi and taken to my hotel room. I was given a food hamper post surgery. l and escorted back to my hotel room. I was prescribed sufficient pain medication to feel comfortable. The dentists Dr Andrew and Dr Yim are very professional experienced…
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d and specialists in their field. Their attention to detail is amazing. They strive for the best possible outcomes. Any questions I have while back home in Australia are answered promptly by Amanda the Australian nurse and coordinator.
Professional English and Vietnamese speaking staff Clean and relaxing atmosphere I have had dental service in America for 42 years and never had this level of service. Doctor and assistance has the most steady hands and not any pain once of suction mishap. Even when I asked I asked about whitening the doctor was very honest and did not recommend since my teeth were exceptionally white already.…
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ady. Professionalism Honesty Cleanliness I can’t say enough thank you very much I will be a repeat client Daniel San Francisco
During the trip, my braces fell off my tooth. At first, I went to dentistry in Phu Quoc, but the braces were glued to me crookedly. When I arrived in Saigon, I applied to 2 clinics, but they refused to re-glue the braces. Many thanks to Dr. Kimmie, she helped me and reinstalled the braces. The appointment went well, I recommend the clinic.
I have great confidence in the dental care and treatment process at West Coast Dental Clinic. Dr. Andrew and Dr. Tien are very dedicated.
Dr. Andrew, brilliant and kindly, has done such wonderful work — for me, for hundreds (very likely thousands!) of others, and for many kids who otherwise would not have had any dental care at all; Andrew and a group from the crew make sure the kids in several orphanages get the care that they know so well how to give. Ms. Vy and the entire front office staff are so welcoming and cheery, such a…
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a perfect combination of skilled and friendly, that anyone coming in the front door feels immediately comfortable and ready for an appointment. Yay! Dr. Nhu An has been my dentist for nearly a decade, and she is a treasure! Amazing woman! She does great work dentally, and is a joy to encounter personally. Her expertise, her gentle yet effective touch, and her delightful personality combine to make her the best dentist ever! And Dr. Tram Anh, who did a recent extraction surgery for me: Incredible. Expecting pain and misery and swelling, this patient instead found almost zero post-op pain, no swelling at all, and rapid healing, all thanks to this splendid dental surgeon. They are all fabulous!
About three years ago, I had a toothache in my back tooth treated. I was told that it had been completely fixed, but I still felt the pain. Currently, the pain in the root of the tooth has worsened and spread to the entire left side of my face. I am taking Loxonin to endure the pain.
Reply from the clinic
Dear KSK We are very sorry to hear that you are experiencing pain three years after receiving treatment at our clinic. We sincerely appreciate your feedback and would like to work with you to resolve this issue. First, could you please provide your name and contact information? We sincerely apologize that our dentists are unable to verify your name and therefore are unable to provide prompt assistance. Please feel free to contact our Japanese hotline at +84935242820 or email us at [email protected]. We look forward to continuing to support you.
I had an exceptional experience at Westcoast International Dental Clinic with Dr. Bui Le Tram Anh. Recently she transformed my smile by restoring the shape of my teeth and improving their appearance. Her patience, attention to detail and dedication made all the difference. She truly listens and cares about her patients. The technician Ms Mai Phuong was amazing, she took the time to listen…
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carefully to my needs and made sure the crowns looked natural and matched the colour and translucency of my natural teeth. Nurse Ms. Anh Tu was an absolute gem too, they make an amazing team! I couldn’t be happier with the service I received. I highly recommend Westcoast International Dental Clinic especially Dr. Bui Le Tram Anh to anyone considering crowns or any other dental work.
Excellent dentist. I went to a different dentist in HCMC and i came here for a second opinion. Even though the other one was also highly rated with good reviews, this place was 10x cleaner, more professional, better service, english speaking and most importantly very honest. I highly reccommend any foreigners in the city to come here if you need treatment or advice.
I am continuing my orthodontic treatments at Westcoast as an American expat. The transition from my US-based orthodontist to my new Vietnamese orthodontist has been excellent. The teeth cleaning and other services are first-rate.
Westcoast has offered a prompt and good services to customers. It has the best dental equipments and dentists services in Vietnam. Would not hesitate to recommend their services to anyone looking for the best dental treatment 👍👏 …
It's a good dental clinic, but I hope the staff won't bring out a whole set of toiletries in the toilet occupied whole space wash face super long , after all it’s a toilet, not the shower room🙏 …
Simply giving them 5 stars for being honest and transparent. Unfortunately, they couldn't assist me with my situation as they couldn't obtain the very specific parts needed. However, they took their time to thoroughly review and research my situation to provide me with an accurate response. I contacted 3 other offices and 2 claimed they could do the work, but they didn't actually review my case…
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even though I emphasized the importance of obtaining the specific parts. Thank you for your honesty and efforts!
Highly recommend Westcoast Dental at Norfolk Mansions, especially Dr. Nguyen Dung who’s been absolutely amazing. She was very respectful of my fears and took the time to explain everything that she was doing in detail to me, which helped me a lot to stay calm. And even when I panicked, she knew exactly what to do to relax me again. She was also super fun and highly knowledgeable and I was…
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looking forward to all my appointments with her. I finally found a dentist who I trust. The clinic is very clean, super modern and extremely professional. All the receptionists are friendly, helpful and speak English very well.
I found the best dentist in my life , she comfort my fear from the pass and now I’m happy to go dentist. Highly recommend Doctor Tram Anh . And place is clean, front desk are nice and helpful.
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