Patients
Reviews of Westcoast International Dental Clinic (Westlake, Hanoi).
Hanoi, Vietnam. 136 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.2 out of 10
Overall score
Westcoast International is Vietnam's longest-established foreign-invested dental clinic (since 2004), with a credible international team including a Canadian implant specialist and a German general dentist. Reviews are highly specific, multilingual, and consistent, with CBCT and microscope use independently confirmed. Priced at a premium over local clinics but represents strong value for Western dental tourists.
Authenticity
7/10Baseline 8: real clinic est 2004, named foreign dentists, genuine multilingual reviews. 0 verified on 50 reviews, light deduction. Final 7.
Treatment quality
7/10Baseline 8: CBCT + microscope confirmed, complex work (root canals/crowns). One warranty crown misfit, one rushed clean. -1. Final 7.
Cleanliness
7/10Baseline 7: multiple reviews cite spotless/very clean modern facility, consistent across expat and tourist reviewers. Final 7.
Team
8/10Baseline 8: Dr Andrew Tsang DMD Dip ICOI (Canada), Dr Arne Wiemann (Germany), Dr Sugimori (Japan), DDS MSD locals. Multilingual. Final 8.
Price value
6/10Baseline 6: premium vs local Vietnam market (cleaning 5x local rate noted). Competitive vs AUS/US for dental tourists. Final 6.
Tourist suitability
8/10Baseline 8: WhatsApp booking, airport transfer, English/German/French/Japanese staff, emergency slots, expat-focused since 2004. Final 8.
What comes up well
- Established 2004, founded by Canadian and Australian dental professionals
- Dr Andrew Tsang DMD Dip ICOI (Canada) leads implants and surgery
- CBCT 3D scanning and dental microscope confirmed by independent reviewers
- Multilingual staff: English, German, French, Japanese, Italian, Vietnamese
- WhatsApp booking and airport transfer available for international patients
Points to weigh
- One warranty crown fitted without bite adjustment causing discomfort
- Pricing is 4-5x local Vietnam market rate - not the cheapest option in Hanoi
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 136 reviews
The Westcoast Dental Clinic did a great job in fixing my teeth. I had gone through various procedure - and even root canal. My experience was very good, especially Dr. Tomoaki Sugimori was very considerate with all my concerns! (even teeth …
Excellent experience. Professional dentist spent so much time on cleaning & answering questions. Felt like going to a tooth SPA.
Highly recommend! Staff was very professional and I obtained excellent results. The dentist took extra time to answer my questions and address my concerns.. I received better care at WCIDC than I had previously received from any other dentist in the US. Exceeded all expectations.
Great experience with Dr. Arne. He handled my partner's wisdom teeth extraction with almost no discomfort. Very professional and efficient. Can highly recommend.
After being highly recommended, I booked an appointment here and have to say was thoroughly impressed with their setup at TOP international standards, with super friendly staff and the most passionate dentist I have ever met. …
Excellent service. Kids and adults served well. Great attention to detail, very high quality work and in-depth explanations of what is needed. Highly recommend.
We arrived at the clinic with our daughter. We are tourists from Israel and have been looking for a western standard dental clinic. We were welcomed by a kind and lovely dentist named Adrian, who treated her professionally and thoroughly …
Thank you for the other day. It was my first time here, but the Japanese dentist …
I had an extremely complicated wisdom tooth removal that my dentist in Bali and South Africa had reservations about performing. After reading reviews and speaking to some expats in Hanoi, I can HIGHLY recommend seeing Adrian. I was highly …
All dental treatments are in private rooms, so I was able to receive treatment with peace of mind. I would like to go again.
The doctor is very studious, so you can receive the latest treatments. The treatment is thorough and he explains things thoroughly. I recommend him!
Canceled my suffering on business trip, perfect work thank you.
He is a super dentist who treated me in Japan. He is a specialist in root canal treatment. I highly recommend him to Japanese people living in Vietnam!
I am the kind of guy who waits until the tooth is killing me before making the dentist's appointment. So it was when I met Dr. Arne Wiemann last week. After a thorough survey of the bad tooth Dr. Wiemann was able to clearly outline my …
Well, if you're looking for a dentist around here, Westcoast is the place to go. …
I've been seeing Dr Adrian for a year or so now and he came highly recommended to me for good reasons. …
My family was referred to Westcoast for dental care and met Dr. Andrew H.F. Tsang. The doctor was very attentive and thorough in his consultations, and my parents were very confident in his skills and expertise, even though my father had …
If you are looking for a dentist for a little child, Dr Arne is your man. I have been taking my little daughter to see him regularly since she was 2 and she lets him examine her teeth without any fuss. He knows how to treat little monsters …
Until now, I have found that it is hard to come by a good, reliable dentist in Hanoi. I had been to a couple of dentists with the same problem and wasn't able to understand why I was bleeding so much in the gums. Dr. Adrian was incredible. …
Dr. Adrian is an excellent dentist! He and his staff are very professional. Would definitely recommend
Dr. Andrew Tsang is a skillful dentist and the surgery which he performed for my wisdom tooth was very successful as I felt little pain afterwards. His extensive experience is definitely worth noting and I would like to thank him for helping me.
Dr. Arne fixed a broken tooth for me and I was happy with the results. I decided to have him correct some other less pressing dental issues. His work is quick and painless.
Dr. Arne provided the best dental experience I’ve ever had. His passion, skill, and knowledge in his field is very apparent. I felt at ease with his friendliness, transparency and honesty about what dental work I need to be done. I only wish I was staying in Hanoi longer to have him do the work. I highly recommend Dr. Arne!
The Best Dental Care Experience I’ve ever had. Dr Arne at Westcoast International Dental Clinic is a brilliant dentist, you …
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