Patients
Reviews of Westcoast International Dental Clinic (Westlake, Hanoi).
Hanoi, Vietnam. 136 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.2 out of 10
Overall score
Westcoast International is Vietnam's longest-established foreign-invested dental clinic (since 2004), with a credible international team including a Canadian implant specialist and a German general dentist. Reviews are highly specific, multilingual, and consistent, with CBCT and microscope use independently confirmed. Priced at a premium over local clinics but represents strong value for Western dental tourists.
Authenticity
7/10Baseline 8: real clinic est 2004, named foreign dentists, genuine multilingual reviews. 0 verified on 50 reviews, light deduction. Final 7.
Treatment quality
7/10Baseline 8: CBCT + microscope confirmed, complex work (root canals/crowns). One warranty crown misfit, one rushed clean. -1. Final 7.
Cleanliness
7/10Baseline 7: multiple reviews cite spotless/very clean modern facility, consistent across expat and tourist reviewers. Final 7.
Team
8/10Baseline 8: Dr Andrew Tsang DMD Dip ICOI (Canada), Dr Arne Wiemann (Germany), Dr Sugimori (Japan), DDS MSD locals. Multilingual. Final 8.
Price value
6/10Baseline 6: premium vs local Vietnam market (cleaning 5x local rate noted). Competitive vs AUS/US for dental tourists. Final 6.
Tourist suitability
8/10Baseline 8: WhatsApp booking, airport transfer, English/German/French/Japanese staff, emergency slots, expat-focused since 2004. Final 8.
What comes up well
- Established 2004, founded by Canadian and Australian dental professionals
- Dr Andrew Tsang DMD Dip ICOI (Canada) leads implants and surgery
- CBCT 3D scanning and dental microscope confirmed by independent reviewers
- Multilingual staff: English, German, French, Japanese, Italian, Vietnamese
- WhatsApp booking and airport transfer available for international patients
Points to weigh
- One warranty crown fitted without bite adjustment causing discomfort
- Pricing is 4-5x local Vietnam market rate - not the cheapest option in Hanoi
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 136 reviews
We saw Dr Arne and he is brilliant especially with kids and patients who are terrified of dentists.
When I arrived in Hanoi from Scotland I experienced horrendous toothache. I came across Westcoast International Dentist. After reading great reviews and recommendations from the Embassy I made my appointment with Dr Arne. I’m a nervous patient. He immediately put me at ease. Very quickly my treatment was done and I was out of pain. I have never found a dentist with this level of professionalism in…
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years, explaining all future options to save my teeth. Great recommendations and a dentist who gives honest advice! We had a great laugh too as he is extremely personable. Putting his clients best interests at heart ❤️ Thank you
Great - everyone very nice and professional ! Super thorough job with a gentle touch
the best clinic in Hanoi no doubt. staff and service is great! above all is Dr Arne 👌, he such a professional his knowledge is remarkable, he really have "golden hands" (you can literally feel how gentle he is it with each treatment, even doing Tartar cleaning without feel anything is just an amazing example). always polite, honest, happy to explain, and I'm always like to have a nice chat with…
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him by far the best dentist I had in my life. cannot recommend him and this place enough!!
Recently had two crowns done and doing another two next week. What a fantastic experience overall. The staff was friendly, professional, and highly responsive. Texts and emails were answered expeditiously and the overall feeling was warm and welcoming. As for the actual procedure, Dr Arne was incredibly professional, personable, and made the experience of visiting the dentist enjoyable. He…
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explained everything clearly and patiently, and offered several options based on my needs. My teeth look and feel fantastic, I can't imagine going anywhere else. Highly recommend Westcoast and specifically Dr Wiemann!
As someone who is usually terrified by the dentist, I have always had a very calm relaxed experience here with Dr Arne. Super efficient and excellent at putting me at ease during treatments. Best experiences I’ve ever had in a dental clinic. Highly Recommend
I am big fan of this clinic. It's so clean and convenient location. One of the best dentist in Hanoi Dr. Arne so caring and always understands his patients pain and treat accordingly. Even when I was travelling and I had some problems they were very helpful and very genuine. I recommend highly😊😊 …
The nicest clinic with very friendly doctors and staff. Dr Arne at this clinic is one of my favourite dentists ever. He is very friendly, skilled and so knowledgeable. He takes the time to thoroughly explain what he is going to do and goes through the treatment plan in detail. Very professional I must say. Makes the patient feel comfortable. I would recommend Dr Arne to anyone in need of an honest…
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st and caring dentist.
The Westcoast international Dental clinic is the best address for dental treatment in Hanoi for sure. They have a very professional doctors, which can manage the treatment of any difficulty. I would like to mention a great teamwork of Dr. Andrew and Dr. Arne at the field of implantology. Dr. Arne explains to the patients all steps of planned treatment, he works very precisely to reach the…
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perfection. He is a very good doctor. I would highly recommend this clinic.
High prices, poor service. The price doesn't match the service. The doctors don't respect patients, provide poor advice, and lack empathy. They do poor quality work, have poor skills, and then blame the customers. There's no management to …
I had an amazing experience with Doctor Arne. I have been to many dental practices across the United States, but none have even come close to the treatment I received at West Coast. The doctor was honest, kind, funny and skillful. The level …
Hats off to Dr. Arnie and the team at Westcoast Dental. I was struggling for a year to get a dental implant but Westcoast Dental made it a very smooth and comfortable experience. Highly recommended!
So thankful to Dr. Sugimori for his thoughtful and highly-skilled work on my teeth. His first priority is to preserve the longevity of his patients' teeth, after which he performs magnificent cosmetic work. Dr. Sugimori inspires great …
My story with West Coast started in Saigon and then continued in Hanoi. It was a very comfortable transition between the two clinics. I was seeking dental services for some time and I can say I am very satisfied with the services I received …
One of the best experiences I’ve ever had and I am so incredibly grateful to Dr Arne and his incredible team. …
Thank you for fixing my teeth that my previous dentist messed up. Good and fast service. Dr Arne not only fixed my teeth but also gave me tips on how to make sure my dentist is doing a proper job!
Many thanks to Dr. Arne Wieman for his detailed and professional work! My front tooth was long overdue for a crown, but I've always been a bit nervous as it is such a prominent front-facing tooth. Dr. Wieman made sure to explain everything …
Thank you Dr Andrew Tsang and Dr Arne Wieman for your dedicated work and patience in satisfying my many demands in completing the restoration of my smile with implants and crowns! I am really happy with the result - it is really me! Thank …
I recently had extensive dental restoration work done at Westcoast International Dental Clinic (West Lake) with multiple Emax crowns installed. Dr. Arne did an amazing job and I would certainly recommend him and Westcoast International …
I thank Dr Tomoaki and his team of assistants for their professionalism and explanations.
I recently went to Dr. Arne for a root canal and crown replacement, and the entire experience was first class. If a root canal can be called a pleasure, this was it. Completely painless, and thoroughly professional service from beginning …
I received treatment here while stationed in Hanoi. There is one Japanese dentist on staff, and if you want to see a dentist in …
He always gave me a thorough explanation before treatment, and was very considerate during treatment. He was a great doctor. …
DO NOT GO HERE. THEY ARE THIEVES. Lied and cheated me with $90 extra fees. …
Reply from the clinic
Response from the owner Edited 5 years agoDear Mr. Kevin Meng, Thanks for your review. We treat your reference that the clinic staff are “thieves” very seriously. We also do note your email note “I am writing poor reviews … More
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