Patients
Reviews of Westcoast International Dental Clinic (Westlake, Hanoi).
Hanoi, Vietnam. 136 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.2 out of 10
Overall score
Westcoast International is Vietnam's longest-established foreign-invested dental clinic (since 2004), with a credible international team including a Canadian implant specialist and a German general dentist. Reviews are highly specific, multilingual, and consistent, with CBCT and microscope use independently confirmed. Priced at a premium over local clinics but represents strong value for Western dental tourists.
Authenticity
7/10Baseline 8: real clinic est 2004, named foreign dentists, genuine multilingual reviews. 0 verified on 50 reviews, light deduction. Final 7.
Treatment quality
7/10Baseline 8: CBCT + microscope confirmed, complex work (root canals/crowns). One warranty crown misfit, one rushed clean. -1. Final 7.
Cleanliness
7/10Baseline 7: multiple reviews cite spotless/very clean modern facility, consistent across expat and tourist reviewers. Final 7.
Team
8/10Baseline 8: Dr Andrew Tsang DMD Dip ICOI (Canada), Dr Arne Wiemann (Germany), Dr Sugimori (Japan), DDS MSD locals. Multilingual. Final 8.
Price value
6/10Baseline 6: premium vs local Vietnam market (cleaning 5x local rate noted). Competitive vs AUS/US for dental tourists. Final 6.
Tourist suitability
8/10Baseline 8: WhatsApp booking, airport transfer, English/German/French/Japanese staff, emergency slots, expat-focused since 2004. Final 8.
What comes up well
- Established 2004, founded by Canadian and Australian dental professionals
- Dr Andrew Tsang DMD Dip ICOI (Canada) leads implants and surgery
- CBCT 3D scanning and dental microscope confirmed by independent reviewers
- Multilingual staff: English, German, French, Japanese, Italian, Vietnamese
- WhatsApp booking and airport transfer available for international patients
Points to weigh
- One warranty crown fitted without bite adjustment causing discomfort
- Pricing is 4-5x local Vietnam market rate - not the cheapest option in Hanoi
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 136 reviews
West Coast are top international dentists who really plan for your long term dental health. They also use the latest 3D imaging tech to help with diagnosis and planning surgery. I had a very thorough diagnosis from Dr Arne, then had all 4 wisdom teeth removed by the surgeon Dr Tsang and was very relieved to find it took him all of 20 minutes to complete this whole operation, with minimal pain. His…
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manner was also incredibly kind and reassuring, which I was hugely grateful for. I am now in recovery and feeling very lucky to have received the care I did. Thank you!
I came here thinking I needed a rootcanal..boy what was I wrong. The tooth was so infected that it had to come out. When I gently touched it, it made me jump to the ceiling. Because of an abces in the tooth..it could not be anesthetized anymore.It was either flying to Saigon and go under...or it had to be pulled and wrenched for a few minutes to come out. I have a high pain level, but this was a…
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(nerve) pain never experienced in my 50 years on earth. Dr. Arne had to stop multiple times, because the pain was just to much for me. Dr. Arne stayed cool and collected and gave me the time and space to take breaks between wrenching the tooth lose. He was very understanding, patience and professional. He saw some more things on ths X-ray that needed attention in the near future, and offered me his help and advise for future treathments. I can recommend Dr. Arne to every one. And compared to europe the bill you get presented is crazy low. Thank you Arne for your great help and assitance.
You get what you pay for – not exactly a bargain, but excellent and thorough professional care, cleanliness, and professionalism on a European level. Especially in the beginning, Dr. Arne was available late at night for "first aid" (correct medication for acute pain and swelling) and saved my bacon... ... All the best to Arne and thank you for everything!!
Thanks Dr. Wiemann and his team. Got 6 crowns in under a week from first consult to installation. Everything went smoothly and my teeth look fantastic!
Doctor Wiemann Arne explained me all issues with my teeth in great detail and gave me very professional consultation when looking at my scans and documentation. I had a great experience. Thanks. 🙏 …
I was in Vietnam for business when I had a bit of an issue, resulting in one of my veneers popping off. I contacted the Westlake office to see about getting in to have it rebonded, and Le Thanh answered promptly, offering me several appointment options to meet my hectic schedule. Ultimately, I was able to be fit in before an important dinner engagement, and introduced to Dr. Wiemann. Dr.…
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Weimann was friendly and handled my dental emergency with professional poise getting my taken care of and on my way in time for my dinner meeting. Thanks Westcoast International !!
Amazingly great place. Absolutely high professional standard, great and kind understanding and support. Absolutely high expertise job from Dr. Arne. I wish that standard we have in Europe. I definitely come again. I found my place I completely trust.
Excellent service and dental care today at the West Coast Dental Clinic in Hanoi today! Thank you very much - the whole staff! I had my wisdom tooth removed with such a gentle and smooth touch. Before the process the dentist explained carefully every step of removing the tooth. I really appreciate the professional work and friendly attitude at the clinic! One more wisdom tooth to remove…See…
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you soon!
If I could give zero stars, I would. I visited this dental clinic because I had a good experience in Saigon a few years ago. Now that I was in Hanoi, I wanted to visit the branch in Hanoi. However, the care in Saigon and Hanoi is not the same. The whole experience left a bad taste in my mouth. The appointment was rushed, and the doctor did not listen to my concerns. I wanted an X-ray, but I did…
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not get one. I have never been to a dentist, whether in Asia or America, and not gotten an X-ray. This dentist seemed only interested in collecting the fee. I doubt he cared about the patient. When he cleaned my teeth, he was so rough. He did not numb my gums or anything. Once he was done cleaning and scraping, he just left. The hygienist asked, as he rushed out the door, if she should do a rinse. He turned around and said, "Yes," and walked out. I would never set foot in that clinic again. I felt robbed of a good experience. That was the worst dental experience I have had in my life. It is a shame. Hanoi Westcoast should take some tips from the dentists, office staff, and hygienists in Saigon because they are obviously lacking in more ways than one.
Hello. I had a very good experience. I needed two fillings, and the work was excellent. Since I'm German, I was very happy to find a German dentist with a lot of experience there. Thank you very much.
2 dentists Dr Tomoaki and Dr Arne are good, esp Dr Arne. Happy with their treatment, very efficient.
Yesterday I had treatment with a German doctor, young but highly specialized, explained clearly and specifically. I was aware of what I should or needed to do, not feeling like I had to do it because I was afraid of damage like other dental clinics. In terms of price, it was worth the money: good service, professional doctors and nurses, friendly staff. Overall satisfied, will come back.
I visited the clinic and was seen by Dr Arne, he was so kind and fixed my teeth amazingly after I chipped several in an accident. He spent so much time ensuring they were just right, and had so much patience. The results are perfect and I can’t tell I ever chipped them. All other staff are also so friendly and helpful with any queries I had. Thank you so much!
Having read the very positive reviews online, I decided to go to WestCoast Hanoi for a wisdom tooth infection. Dr. Arne was extremely kind and very involved in my case. I have rarely received such professional care, even in Europe. The staff is very friendly and tries to arrange an appointment quickly. The place is beautiful and very clean. I am having surgery to have all four teeth extracted next…
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week. I feel reassured to have it done here. Thank you again for everything.
It's ridiculously expensive, 1.5 million VND while the market price for teeth cleaning is 300,000 VND.
Absolutely fantastic dentist! He was so helpful and understanding. Explained everything in detail to make sure I knew what was happening, what the plan was and also to put my mind at ease as I am quite a nervous patient. The clinic is very modern and the staff are very friendly. better quality work than I receive in England.
The team is outstanding, demonstrating both professionalism and a friendly demeanor.
Highly recommend Dr. Arne Wiermann. He is very professional and highly responsible including follow-ups. His detailed explanation made me realize other health issues related to dental prob, that was quite helpful too.
This is undoubtedly the best experience I’ve had at a dental clinic. Facilities are on par with any western clinic and Dr Arne is simply amazing at explaining everything to the patient. To all travelers in need of care, look no further and choose this place!
Dr Arne is excellent. Him and his team are very professional. He is very efficient, yet gentle! His main priority is making sure his patients are comfortable and get the best dental care. I could not recommend him more!
I recently visited west coast dental and got 3 fillings and had a problem with one of them during my stay. West coast booked me into see Dr Arne who re done the filling. He spoke me through the whole process and explained everything. I couldn’t recommend him more. I felt very safe and informed during the whole process. I am a registered nurse myself and he had amazing bedside manner.
The best dental clinic in Hanoi. Recently I had dental crowns and bridge replacement in this clinic. The result is outstanding and far better than my old crowns and bridge. Dr. Arne did an outstanding job. From the consultation to putting a crown on, It was the most painless experience at the dentist in every way possible. The nurse and the staff are also very helpful. I highly recommend this…
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clinic.
Phenomenal service. Dental work is never fun, but the experience and expertise demonstrated at Westcoast was great. Calm, expert service. Highly recommended.
I wish I had visited Dr. Arne Wiemann and the spotless West Coast Dental practice years earlier! Arne performed 5 hours (split into two painless sessions) of filling fixes and cleaning following a hack job done by another dentist in Hanoi. His professionalism, extensive experience, and attention to detail was obvious from my first 15 minutes with him. The fillings were literally painless as he…
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worked with precision. I now live on the West Coast, in California, and will absolutely consider flying to Hanoi for Dr. Wiemann the next time I need significant dental work done. It’s worth every dollar/dong.
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