SmileJet

Patients

Reviews of Westcoast International Dental Clinic (West Lake).

Hanoi, Vietnam. 174 aggregated from Google, 12 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.

Back to the clinic page

SmileJet AI analysis

What these reviews add up to.

7.7 out of 10

Overall score

50 reviews read

4 public sources checked

Confidence in the reading: High

Last written 31 May 2026

Westcoast International is Vietnam's longest-established foreign-invested dental clinic (since 2004), with a verifiable multinational team including a Canadian DMD implant specialist and experienced European and Japanese dentists. Reviews across 20+ years are genuine and specific, with multiple named doctors and complex procedures documented. Minor pricing transparency concerns and a low verified review ratio temper an otherwise strong profile for dental tourists.

Authenticity

7/10

Baseline 8: real clinic 20+ yrs, named doctors, diverse genuine reviews. -1: 0 verified of 186 high-volume pool; 3 verified added recently. Negative reviews survive. Final 7.

Treatment quality

8/10

Baseline 8: specific complex procedures named (Emax crowns, implants, root canals, CT-guided surgery). Isolated complaint of rushed cleaning. No failed implants documented. Final 8.

Cleanliness

8/10

Baseline 8: CDC compliance self-certified, private treatment rooms noted, mercury-free, digital X-ray, no external accreditation number. Final 8.

Team

8/10

Baseline 8: Dr Tsang DMD Canada Dip ICOI verified, Japanese DDSs named, Vietnamese MSc specialists. Dr Arne Wiemann extensively reviewed, German credentials implied. Final 8.

Price value

7/10

Baseline 7: 50-70% savings vs West cited in reviews; one $90 unexpected fee complaint; cleaning priced above local market. No public price list. Final 7.

Tourist suitability

8/10

Baseline 8: WhatsApp booking confirmed, English/German/Japanese staff, same-day emergency seen, expat-focused since 2004, Hanoi West Lake + 2 HCMC locations. Final 8.

What comes up well

  • Dr. Andrew H.F. Tsang: DMD (Canada), Dip ICOI (USA) - verifiable implant specialist
  • Dr. Arne Wiemann (German) extensively praised for crowns, root canals, emergencies
  • WhatsApp booking and same-day emergency appointments confirmed
  • CT scan (CBCT) use documented in patient review for diagnosis
  • 20+ years serving expats with English, German, Japanese, French-speaking staff

Points to weigh

  • 0 of 186 reviews verified on platform - low verification rate is a moderate concern
  • One 1-star complaint of undisclosed $90 extra fee; third-party reports of pricing inconsistency
  • No public accreditation certificate (JCI/ISO) - CDC compliance is self-certified only

This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.

The evidence

What patients actually wrote.

4.8

out of 5, from 186 reviews

5 175
4 3
3 1
2 0
1 7
Matthew Lautenbach via Google 5.0 out of 5
Phenomenal service. Dental work is never fun, but the experience and expertise demonstrated at Westcoast was great. Calm, expert service. Highly recommended.
Peter Petracca via Google 5.0 out of 5
I wish I had visited Dr. Arne Wiemann and the spotless West Coast Dental practice years earlier! Arne performed 5 hours (split into two painless sessions) of filling fixes and cleaning following a hack job done by another dentist in Hanoi. His professionalism, extensive experience, and attention to detail was obvious from my first 15 minutes with him. The fillings were literally painless as he…
Read the rest of this review

worked with precision. I now live on the West Coast, in California, and will absolutely consider flying to Hanoi for Dr. Wiemann the next time I need significant dental work done. It’s worth every dollar/dong.

Tina Gibson via Google 5.0 out of 5
We saw Dr Arne and he is brilliant especially with kids and patients who are terrified of dentists.
Kar St via Google 5.0 out of 5
When I arrived in Hanoi from Scotland I experienced horrendous toothache. I came across Westcoast International Dentist. After reading great reviews and recommendations from the Embassy I made my appointment with Dr Arne. I’m a nervous patient. He immediately put me at ease. Very quickly my treatment was done and I was out of pain. I have never found a dentist with this level of professionalism in…
Read the rest of this review

years, explaining all future options to save my teeth. Great recommendations and a dentist who gives honest advice! We had a great laugh too as he is extremely personable. Putting his clients best interests at heart ❤️ Thank you

Alexandre Mordvinoff via Google 5.0 out of 5
Great - everyone very nice and professional ! Super thorough job with a gentle touch
Zach Dali via Google 5.0 out of 5
the best clinic in Hanoi no doubt. staff and service is great! above all is Dr Arne 👌, he such a professional his knowledge is remarkable, he really have "golden hands" (you can literally feel how gentle he is it with each treatment, even doing Tartar cleaning without feel anything is just an amazing example). always polite, honest, happy to explain, and I'm always like to have a nice chat with…
Read the rest of this review

him by far the best dentist I had in my life. cannot recommend him and this place enough!!

Henry Kasper via Google 5.0 out of 5
Recently had two crowns done and doing another two next week. What a fantastic experience overall. The staff was friendly, professional, and highly responsive. Texts and emails were answered expeditiously and the overall feeling was warm and welcoming. As for the actual procedure, Dr Arne was incredibly professional, personable, and made the experience of visiting the dentist enjoyable. He…
Read the rest of this review

explained everything clearly and patiently, and offered several options based on my needs. My teeth look and feel fantastic, I can't imagine going anywhere else. Highly recommend Westcoast and specifically Dr Wiemann!

Rachel Burke via Google 5.0 out of 5
As someone who is usually terrified by the dentist, I have always had a very calm relaxed experience here with Dr Arne. Super efficient and excellent at putting me at ease during treatments. Best experiences I’ve ever had in a dental clinic. Highly Recommend
Mrinali Rathod via Google 5.0 out of 5
I am big fan of this clinic. It's so clean and convenient location. One of the best dentist in Hanoi Dr. Arne so caring and always understands his patients pain and treat accordingly. Even when I was travelling and I had some problems they were very helpful and very genuine. I recommend highly😊😊 …
V via Google 5.0 out of 5
The nicest clinic with very friendly doctors and staff. Dr Arne at this clinic is one of my favourite dentists ever. He is very friendly, skilled and so knowledgeable. He takes the time to thoroughly explain what he is going to do and goes through the treatment plan in detail. Very professional I must say. Makes the patient feel comfortable. I would recommend Dr Arne to anyone in need of an honest…
Read the rest of this review

st and caring dentist.

Alexander A. via Google 5.0 out of 5
The Westcoast international Dental clinic is the best address for dental treatment in Hanoi for sure. They have a very professional doctors, which can manage the treatment of any difficulty. I would like to mention a great teamwork of Dr. Andrew and Dr. Arne at the field of implantology. Dr. Arne explains to the patients all steps of planned treatment, he works very precisely to reach the…
Read the rest of this review

perfection. He is a very good doctor. I would highly recommend this clinic.

Na Nguyen via Google 1.0 out of 5
High prices, poor service. The price doesn't match the service. The doctors don't respect patients, provide poor advice, and lack empathy. They do poor quality work, have poor skills, and then blame the customers. There's no management to handle problems when they arise. My wife and I have spent over $10,000 USD on dental care here over the past 3 years. But we are completely dissatisfied. If…
Read the rest of this review

If there were a 0-star rating, I would gladly give it. Westcoast Delta Clinic doesn't deserve a 1-star.

Renee Dawson via Google 5.0 out of 5
I had an amazing experience with Doctor Arne. I have been to many dental practices across the United States, but none have even come close to the treatment I received at West Coast. The doctor was honest, kind, funny and skillful. The level of care of attention that was paid to make sure that my teeth were perfect was incredibly refreshing. I'd give more stars if I could. I will be back!
Usman Zaka via Google 5.0 out of 5
Hats off to Dr. Arnie and the team at Westcoast Dental. I was struggling for a year to get a dental implant but Westcoast Dental made it a very smooth and comfortable experience. Highly recommended!
RK via Google 5.0 out of 5
So thankful to Dr. Sugimori for his thoughtful and highly-skilled work on my teeth. His first priority is to preserve the longevity of his patients' teeth, after which he performs magnificent cosmetic work. Dr. Sugimori inspires great confidence immediately with his knowledge, care and bedside manner; he follows this with world-class work. I highly recommend him!
Timucin Savas via Google 5.0 out of 5
My story with West Coast started in Saigon and then continued in Hanoi. It was a very comfortable transition between the two clinics. I was seeking dental services for some time and I can say I am very satisfied with the services I received from West Coast Hanoi. My dentist, Dr. Arne was very kind and was very attentive with the details and highly caring about his patients. I strongly recommend…
Read the rest of this review

the clinic and Dr. Arne to people who are looking for a dentist in Hanoi. Many thanks West Coast!

Sarir Afarinesh via Google 5.0 out of 5
One of the best experiences I’ve ever had and I am so incredibly grateful to Dr Arne and his incredible team. After visiting three dentists in Vietnam and in Austria, I was still left with underlying dental issues that went undetected which nearly lost me my tooth. Dr Arne is too notch and beyond, extremely professionally, kind, and posses high levels of emotional intelligence. I have a paralysing…
Read the rest of this review

ng fear of the dentist and I have never felt more safe or had a more patient team around me. Thank you so much for taking such good care of my teeth. I had a root canal, a filling and two crowns which feel better than my own teeth. Could not recommend this dental clinic more. If you want top notch quality, high levels of professionalism and long lasting healthy teeth. Book here without any hesitation.

Agnes Szabados via Google 5.0 out of 5
Thank you for fixing my teeth that my previous dentist messed up. Good and fast service. Dr Arne not only fixed my teeth but also gave me tips on how to make sure my dentist is doing a proper job!
Noel Ng via Google 5.0 out of 5
Many thanks to Dr. Arne Wieman for his detailed and professional work! My front tooth was long overdue for a crown, but I've always been a bit nervous as it is such a prominent front-facing tooth. Dr. Wieman made sure to explain everything clearly to me and the procedure was as comfortable as could be. He took time to to test the crown with me to make sure it was the right shape and shade of…
Read the rest of this review

white, and even sent it back to the (external) lab to be remade when he wasn't satisfied with it. He explained that even the smallest gap between the crown and my teeth would cause me a lot of daily annoyance as food would get caught. I've had the crown in for 6 months now, and there have been no issues. It's clear that he is very skilled at his craft and treats each patient with the utmost care. Thank you for what you do!

lien trinh via Google 5.0 out of 5
Thank you Dr Andrew Tsang and Dr Arne Wieman for your dedicated work and patience in satisfying my many demands in completing the restoration of my smile with implants and crowns! I am really happy with the result - it is really me! Thank you and the whole team, from your assistants to the receptionists, to make my visits so pleasant and efficient.
The Extraordinaire via Google 5.0 out of 5
I recently had extensive dental restoration work done at Westcoast International Dental Clinic (West Lake) with multiple Emax crowns installed. Dr. Arne did an amazing job and I would certainly recommend him and Westcoast International Dental Clinic without hesitation. The standard of the clinic is outstanding and the staff are really friendly. I am very happy with the result and now have the…
Read the rest of this review

smile I have always wanted. Thank you Dr. Arne and Westcoast International Dental Clinic (West Lake).

Genevieve BARTHEZ via Google 5.0 out of 5
I thank Dr Tomoaki and his team of assistants for their professionalism and explanations.
John D via Google 5.0 out of 5
I recently went to Dr. Arne for a root canal and crown replacement, and the entire experience was first class. If a root canal can be called a pleasure, this was it. Completely painless, and thoroughly professional service from beginning to end. I should note that this was not a routine root canal, but a complex procedure that entailed the removal of an existing crown, the root canal itself,…
Read the rest of this review

the treatment of an abscess with significant infection, and finally the fitting of a new crown. Dr. Arne did an outstanding job, and I would recommend him without reservation. He is the most competent dentist I've ever visited.

Chiharu Matsunami via Google 5.0 out of 5
I received treatment here while I was stationed in Hanoi. There is one Japanese dentist, and if you want to see a dentist in Hanoi who speaks Japanese, I would highly recommend this clinic over any Japanese clinic. I had four of my front teeth fitted with ceramic, and I am very satisfied with the quality, which is better than in Japan and cheaper than in Japan. He always examined me carefully…
Read the rest of this review

and gave me detailed explanations, so I was able to visit him with peace of mind. He also referred me to a Japanese hospital to have my wisdom teeth removed after I returned to Japan, so I think he is a trustworthy doctor.

Want the same for your own teeth? Send a photo and we will come back with a written quote from Westcoast International Dental Clinic (West Lake).

Questions about your treatment?

Message us and a coordinator will answer with clinic options, indicative pricing and what a trip would involve. No forms, no call centre, and no obligation. Prices are indicative; only a clinic's written quote applies to you.

SmileJet is an information service, not a healthcare provider. Nothing here is medical advice.

WhatsApp Messenger
WhatsApp Messenger