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Patients

Reviews of Westcoast International Dental Clinic (West Lake).

Hanoi, Vietnam. 174 aggregated from Google, 12 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.

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SmileJet AI analysis

What these reviews add up to.

7.7 out of 10

Overall score

50 reviews read

4 public sources checked

Confidence in the reading: High

Last written 31 May 2026

Westcoast International is Vietnam's longest-established foreign-invested dental clinic (since 2004), with a verifiable multinational team including a Canadian DMD implant specialist and experienced European and Japanese dentists. Reviews across 20+ years are genuine and specific, with multiple named doctors and complex procedures documented. Minor pricing transparency concerns and a low verified review ratio temper an otherwise strong profile for dental tourists.

Authenticity

7/10

Baseline 8: real clinic 20+ yrs, named doctors, diverse genuine reviews. -1: 0 verified of 186 high-volume pool; 3 verified added recently. Negative reviews survive. Final 7.

Treatment quality

8/10

Baseline 8: specific complex procedures named (Emax crowns, implants, root canals, CT-guided surgery). Isolated complaint of rushed cleaning. No failed implants documented. Final 8.

Cleanliness

8/10

Baseline 8: CDC compliance self-certified, private treatment rooms noted, mercury-free, digital X-ray, no external accreditation number. Final 8.

Team

8/10

Baseline 8: Dr Tsang DMD Canada Dip ICOI verified, Japanese DDSs named, Vietnamese MSc specialists. Dr Arne Wiemann extensively reviewed, German credentials implied. Final 8.

Price value

7/10

Baseline 7: 50-70% savings vs West cited in reviews; one $90 unexpected fee complaint; cleaning priced above local market. No public price list. Final 7.

Tourist suitability

8/10

Baseline 8: WhatsApp booking confirmed, English/German/Japanese staff, same-day emergency seen, expat-focused since 2004, Hanoi West Lake + 2 HCMC locations. Final 8.

What comes up well

  • Dr. Andrew H.F. Tsang: DMD (Canada), Dip ICOI (USA) - verifiable implant specialist
  • Dr. Arne Wiemann (German) extensively praised for crowns, root canals, emergencies
  • WhatsApp booking and same-day emergency appointments confirmed
  • CT scan (CBCT) use documented in patient review for diagnosis
  • 20+ years serving expats with English, German, Japanese, French-speaking staff

Points to weigh

  • 0 of 186 reviews verified on platform - low verification rate is a moderate concern
  • One 1-star complaint of undisclosed $90 extra fee; third-party reports of pricing inconsistency
  • No public accreditation certificate (JCI/ISO) - CDC compliance is self-certified only

This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.

The evidence

What patients actually wrote.

4.8

out of 5, from 186 reviews

5 175
4 3
3 1
2 0
1 7
Hannah Vandenbogaerde via Google 5.0 out of 5
I came here because I was feeling worried about some residing gum under one of my teeth. However, I quickly found out there were other problems as well. Dr. Arne treated the most urgent problems immediately with a lot of care, and gave me advice on how to take care of my teeth long term. Even gave me his number so I could reach out in case anything happens to my teeth. Thank you very much!
Olivia Schloss via Google 1.0 out of 5
If I could give zero stars, I would. I visited this dental clinic because I had a good experience in Saigon a few years ago. Now that I was in Hanoi, I wanted to visit the branch in Hanoi. However, the care in Saigon and Hanoi is not the same. The whole experience left a bad taste in my mouth. The appointment was rushed, and the doctor did not listen to my concerns. I wanted an X-ray, but I did…
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not get one. I have never been to a dentist, whether in Asia or America, and not gotten an X-ray. This dentist seemed only interested in collecting the fee. I doubt he cared about the patient. When he cleaned my teeth, he was so rough. He did not numb my gums or anything. Once he was done cleaning and scraping, he just left. The hygienist asked, as he rushed out the door, if she should do a rinse. He turned around and said, "Yes," and walked out. I would never set foot in that clinic again. I felt robbed of a good experience. That was the worst dental experience I have had in my life. It is a shame. Hanoi Westcoast should take some tips from the dentists, office staff, and hygienists in Saigon because they are obviously lacking in more ways than one.

Ch KE via Google 5.0 out of 5
Hello. I had a very good experience. I needed two fillings, and the work was excellent. Since I'm German, I was very happy to find a German dentist with a lot of experience there. Thank you very much.
Martha Green via Google 5.0 out of 5
2 dentists Dr Tomoaki and Dr Arne are good, esp Dr Arne. Happy with their treatment, very efficient.
Lina Phạm via Google 5.0 out of 5
Yesterday I had treatment with a German doctor, young but highly specialized, explained clearly and specifically. I was aware of what I should or needed to do, not feeling like I had to do it because I was afraid of damage like other dental clinics. In terms of price, it was worth the money: good service, professional doctors and nurses, friendly staff. Overall satisfied, will come back.
Alicia Fanz via Google 5.0 out of 5
Arnie and the team at Westlake Dental are the best in the area. They are kind and compassionate and offer great dental care.
Olga Panova via Google 5.0 out of 5
Dr. Arne is extremely qualified! I have extensive experience in dentistry; you don't often come across such specialists. He's the only clinic in Hanoi that uses a microscope/binocular, which is truly crucial for quality treatment. He's very friendly, explained every step thoroughly, and took photos. He genuinely cares about doing a good job, which is impressive. Don't skimp; it's better to see a…
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qualified doctor right away, so you don't have to redo poor-quality work later, which can be detrimental to your health.

dennis via Google 5.0 out of 5
I came here thinking I needed a rootcanal..boy what was I wrong. The tooth was so infected that it had to come out. When I gently touched it, it made me jump to the ceiling. Because of an abces in the tooth..it could not be anesthetized anymore.It was either flying to Saigon and go under...or it had to be pulled and wrenched for a few minutes to come out. I have a high pain level, but this was a…
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(nerve) pain never experienced in my 50 years on earth. Dr. Arne had to stop multiple times, because the pain was just to much for me. Dr. Arne stayed cool and collected and gave me the time and space to take breaks between wrenching the tooth lose. He was very understanding, patience and professional. He saw some more things on ths X-ray that needed attention in the near future, and offered me his help and advise for future treathments. I can recommend Dr. Arne to every one. And compared to europe the bill you get presented is crazy low. Thank you Arne for your great help and assitance.

Alexander Scharfenberg via Google 5.0 out of 5
You get what you pay for – not exactly a bargain, but excellent and thorough professional care, cleanliness, and professionalism on a European level. Especially in the beginning, Dr. Arne was available late at night for "first aid" (correct medication for acute pain and swelling) and saved my bacon... ... All the best to Arne and thank you for everything!!
Blake Laycock via Google 5.0 out of 5
Thanks Dr. Wiemann and his team. Got 6 crowns in under a week from first consult to installation. Everything went smoothly and my teeth look fantastic!
Mario Jurik via Google 5.0 out of 5
Doctor Wiemann Arne explained me all issues with my teeth in great detail and gave me very professional consultation when looking at my scans and documentation. I had a great experience. Thanks. 🙏 …
Peter Stonefield via Google 5.0 out of 5
I was in Vietnam for business when I had a bit of an issue, resulting in one of my veneers popping off. I contacted the Westlake office to see about getting in to have it rebonded, and Le Thanh answered promptly, offering me several appointment options to meet my hectic schedule. Ultimately, I was able to be fit in before an important dinner engagement, and introduced to Dr. Wiemann. Dr.…
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Weimann was friendly and handled my dental emergency with professional poise getting my taken care of and on my way in time for my dinner meeting. Thanks Westcoast International !!

Armin Volderauer via Google 5.0 out of 5
Amazingly great place. Absolutely high professional standard, great and kind understanding and support. Absolutely high expertise job from Dr. Arne. I wish that standard we have in Europe. I definitely come again. I found my place I completely trust.
Teija Norvanto via Google 5.0 out of 5
Excellent service and dental care today at the West Coast Dental Clinic in Hanoi today! Thank you very much - the whole staff! I had my wisdom tooth removed with such a gentle and smooth touch. Before the process the dentist explained carefully every step of removing the tooth. I really appreciate the professional work and friendly attitude at the clinic! One more wisdom tooth to remove…See…
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you soon!

Georgia R via Google 5.0 out of 5
I visited the clinic and was seen by Dr Arne, he was so kind and fixed my teeth amazingly after I chipped several in an accident. He spent so much time ensuring they were just right, and had so much patience. The results are perfect and I can’t tell I ever chipped them. All other staff are also so friendly and helpful with any queries I had. Thank you so much!
Alice Pannard via Google 5.0 out of 5
Having read the very positive reviews online, I decided to go to WestCoast Hanoi for a wisdom tooth infection. Dr. Arne was extremely kind and very involved in my case. I have rarely received such professional care, even in Europe. The staff is very friendly and tries to arrange an appointment quickly. The place is beautiful and very clean. I am having surgery to have all four teeth extracted next…
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week. I feel reassured to have it done here. Thank you again for everything.

Mik M via Google 3.0 out of 5
It's ridiculously expensive, 1.5 million VND while the market price for teeth cleaning is 300,000 VND.
James Walker via Google 5.0 out of 5
Absolutely fantastic dentist! He was so helpful and understanding. Explained everything in detail to make sure I knew what was happening, what the plan was and also to put my mind at ease as I am quite a nervous patient. The clinic is very modern and the staff are very friendly. better quality work than I receive in England.
Wiwi via Google 5.0 out of 5
The team is outstanding, demonstrating both professionalism and a friendly demeanor.
Yuko Morita via Google 5.0 out of 5
Highly recommend Dr. Arne Wiermann. He is very professional and highly responsible including follow-ups. His detailed explanation made me realize other health issues related to dental prob, that was quite helpful too.
Mihai Brasoveanu via Google 5.0 out of 5
This is undoubtedly the best experience I’ve had at a dental clinic. Facilities are on par with any western clinic and Dr Arne is simply amazing at explaining everything to the patient. To all travelers in need of care, look no further and choose this place!
Elisa Muñoz Barba via Google 5.0 out of 5
Dr Arne is excellent. Him and his team are very professional. He is very efficient, yet gentle! His main priority is making sure his patients are comfortable and get the best dental care. I could not recommend him more!
Georgia Wallace via Google 5.0 out of 5
I recently visited west coast dental and got 3 fillings and had a problem with one of them during my stay. West coast booked me into see Dr Arne who re done the filling. He spoke me through the whole process and explained everything. I couldn’t recommend him more. I felt very safe and informed during the whole process. I am a registered nurse myself and he had amazing bedside manner.
Indri Wonata via Google 5.0 out of 5
The best dental clinic in Hanoi. Recently I had dental crowns and bridge replacement in this clinic. The result is outstanding and far better than my old crowns and bridge. Dr. Arne did an outstanding job. From the consultation to putting a crown on, It was the most painless experience at the dentist in every way possible. The nurse and the staff are also very helpful. I highly recommend this…
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