Patients
Reviews of Westcoast International Dental Clinic (West Lake).
Hanoi, Vietnam. 174 aggregated from Google, 12 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.7 out of 10
Overall score
Westcoast International is Vietnam's longest-established foreign-invested dental clinic (since 2004), with a verifiable multinational team including a Canadian DMD implant specialist and experienced European and Japanese dentists. Reviews across 20+ years are genuine and specific, with multiple named doctors and complex procedures documented. Minor pricing transparency concerns and a low verified review ratio temper an otherwise strong profile for dental tourists.
Authenticity
7/10Baseline 8: real clinic 20+ yrs, named doctors, diverse genuine reviews. -1: 0 verified of 186 high-volume pool; 3 verified added recently. Negative reviews survive. Final 7.
Treatment quality
8/10Baseline 8: specific complex procedures named (Emax crowns, implants, root canals, CT-guided surgery). Isolated complaint of rushed cleaning. No failed implants documented. Final 8.
Cleanliness
8/10Baseline 8: CDC compliance self-certified, private treatment rooms noted, mercury-free, digital X-ray, no external accreditation number. Final 8.
Team
8/10Baseline 8: Dr Tsang DMD Canada Dip ICOI verified, Japanese DDSs named, Vietnamese MSc specialists. Dr Arne Wiemann extensively reviewed, German credentials implied. Final 8.
Price value
7/10Baseline 7: 50-70% savings vs West cited in reviews; one $90 unexpected fee complaint; cleaning priced above local market. No public price list. Final 7.
Tourist suitability
8/10Baseline 8: WhatsApp booking confirmed, English/German/Japanese staff, same-day emergency seen, expat-focused since 2004, Hanoi West Lake + 2 HCMC locations. Final 8.
What comes up well
- Dr. Andrew H.F. Tsang: DMD (Canada), Dip ICOI (USA) - verifiable implant specialist
- Dr. Arne Wiemann (German) extensively praised for crowns, root canals, emergencies
- WhatsApp booking and same-day emergency appointments confirmed
- CT scan (CBCT) use documented in patient review for diagnosis
- 20+ years serving expats with English, German, Japanese, French-speaking staff
Points to weigh
- 0 of 186 reviews verified on platform - low verification rate is a moderate concern
- One 1-star complaint of undisclosed $90 extra fee; third-party reports of pricing inconsistency
- No public accreditation certificate (JCI/ISO) - CDC compliance is self-certified only
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 186 reviews
I had a positive experience of my wisdom teeth removal here. I was nervous about the procedure, but the staff made me feel better, through their friendly, calm and approachable natures. Dr Andrew H.F. Tsang is skilful and gentle. My recovery time was speedy and uncomplicated. I felt supported by the clinic, and believe they would have taken care of any questions or provided extra assistance had it…
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been necessary.
Die beste Zahnbehandlung überhaupt!! Ich war während meiner Reise in Vietnam wegen eines akuten Zahnproblems bei Dr. Arne Wiemann in Behandlung und habe selten einen so empathischen, kompetenten und hilfsbereiten Zahnarzt erlebt.🥹 Meine Situation war sehr belastend, da ich durch eine Entzündung eine starke Schwellung im Gesicht hatte. Dr. Wiemann konnte mir sofort helfen und hat meine Zähne…
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e gesamtheitlich betrachtet und nicht nur die Symptome. Die Kommunikation war unkompliziert auf Deutsch mit sehr viel Fachwissen und Einfühlungsvermögen. Dr. Wiemann hat sich viel Zeit genommen und alles in Ruhe und super verständlich erklärt. Ich habe mich sowohl fachlich als auch menschlich sehr sehr gut aufgehoben gefühlt. Vielen, vielen Dank für diese außergewöhnlich gute Betreuung solche Ärzt*innen findet man leider nur selten.
I hadn't been to the dentist in a long-time so I was anxious about having work done. Dr Arnie was very patient and informative. He let me know exactly what he was going to do and was very patient. He helped me get over my aversion to dentists. I had two crowns and six fillings done and it wasn't half as bad as I thought it was going to be. The best thing about the experience was Dr Arnie letting…
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me put my own music on. We are b
Dr Arne was extremely helpful. A large piece of my tooth broke off while travelling, and now it looks just like it did before. He considered other options and did a very thorough job. I would definitely recommend going here rather than any other place.
There’s often a stigma about getting dental treatments done outside of Western countries, but this clinic truly exceeded expectations. The place is very clean, the staff is professional, the equipment is modern, and the price was very fair (60 USD for a dental cleaning). They provided excellent care, and for anyone traveling and needing dental treatment - this is a great place to go. Highly…
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recommended
Prompt and professional, I had a wonderful experience here with a last minute request for some emergency dental work. Two crowns and three fillings later, I'm ready to hit the road again! Modern facility, staff is courteous and efficient. Highly recommended!
Amazing clinic. Dr. Arne saved my tooth even if it takes hours to do. The best in Hanoi!
Dr Arne at West coast is the very good. He’s certainly the best dentist I’ve come across anywhere in the world. He did 3 root canals and 4 crowns for me in the past year. He worked hard and saved one nearly finished tooth that another dentist may have extracted. . He’s a perfectionist and very serious about his work as well as an expert in his field. I’m very happy I took the recommendation to see…
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him and would recommend him to anyone who needed a good dentist.
Meine Freundin hatte Schmerzen mit den Weisheitszähnen und musste diese spontan entfernen lassen. Die Angst vor der Behandlung konnte ihr Dr. Wiemann durch seine Kompetenz und nette Art sehr schnell nehmen. Die Zähne hat er in wenigen Minuten unter wenigen Schmerzen gezogen und vernäht. Definitiv ein Pluspunkt war, dass der Dr. auch aus Deutschland kam und somit die gesamte Beratung und Anamnese…
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auf Deutsch erklärt werden konnte.
Tooth pain when I was in Vietnam, I had 3 days to spare and they were very quick and efficient. He gave me a complete check-up of my teeth and treated the most urgent problems. Many thanks to them. Many thanks to Dr. Arne Paul Wiemann for his efficiency, his kindness and his advice. I highly recommend
West Coast are top international dentists who really plan for your long term dental health. They also use the latest 3D imaging tech to help with diagnosis and planning surgery. I had a very thorough diagnosis from Dr Arne, then had all 4 wisdom teeth removed by the surgeon Dr Tsang and was very relieved to find it took him all of 20 minutes to complete this whole operation, with minimal pain. His…
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manner was also incredibly kind and reassuring, which I was hugely grateful for. I am now in recovery and feeling very lucky to have received the care I did. Thank you!
I came here at noon with excruciating tooth pain! It was absolutely impossible to help me. All they told me was to come back tomorrow morning at 9:00 and take painkillers. But they weren't helping by then! They refused to help me!
Reply from the clinic
Thank you for your feedback. We are concerned to hear this, as we pride ourselves on prioritizing patients in pain. We have checked our records for that date and unfortunately cannot find any mention of your visit or a request for emergency care. We never advise patients in excruciating pain to simply wait until the next day. We would appreciate the chance to speak with you directly to understand if a mistake was made. Please reach out to us at this phone number/ Whatsapp: +84 968 565 151
Prompt and professional, I had a wonderful experience here with a last minute request for some emergency dental work. Two crowns and three fillings later, I'm ready to hit the road again! Modern facility, staff is courteous and efficient. Highly recommended!
The best dental treatment ever!! I was treated by Dr. Arne Wiemann during my trip to Vietnam for an acute dental problem and have rarely experienced such an empathetic, competent, and helpful dentist. 🥹 My situation was very stressful, as I had severe facial swelling due to an inflammation. Dr. Wiemann was able to help me immediately and considered my teeth holistically, not just the symptoms.…
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s. Communication was straightforward in German, and he demonstrated a great deal of expertise and empathy. Dr. Wiemann took plenty of time and explained everything calmly and very clearly. I felt extremely well cared for, both professionally and personally. Many, many thanks for this exceptionally good care; unfortunately, you rarely find doctors like him.
I hadn't been to the dentist in a long-time so I was anxious about having work done. Dr Arnie was very patient and informative. He let me know exactly what he was going to do and was very patient. He helped me get over my aversion to dentists. I had two crowns and six fillings done and it wasn't half as bad as I thought it was going to be. The best thing about the experience was Dr Arnie…
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letting me put my own music on. We are both heavy metal fans so listening to Rammstein and Judas Priest while having work done was great!!
There’s often a stigma about getting dental treatments done outside of Western countries, but this clinic truly exceeded expectations. The place is very clean, the staff is professional, the equipment is modern, and the price was very fair (60 USD for a dental cleaning). They provided excellent care, and for anyone traveling and needing dental treatment - this is a great place to go. Highly…
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recommended ישראלים שנתקעו עם איזושהי בעיית שיניים- ממש ממליצה, אחלה מקום. נקי ומודרני
I had a very specific issue — my crown was loose and an infection had developed. Dr. Andrew Tsang quickly diagnosed the problem and successfully improved my condition. The approach to the patient was professional, and the staff spoke very good English, which made communication easy. Highly recommended.
I am traveling in Vietnam for 2 months and I needed to go to the dentist to get a crown. My experience was amazing. The staff here are so kind and helpful. I'm grateful for Dr. Wiemann for giving excellent treatment. I am from USA and I'm pretty young so I wasn't sure what to expect. I'm very grateful for the care I received 💖💖💖 …
My girlfriend was experiencing pain with her wisdom teeth and needed to have them removed urgently. Dr. Wiemann quickly alleviated her anxiety about the procedure with his expertise and friendly manner. He extracted the teeth and stitched them up in just a few minutes with minimal discomfort. A definite plus was that the doctor was also from Germany, so the entire consultation and medical…
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l history could be explained in German.
I went to get my porcelain teeth warrantied, the more I had to get my teeth under warranty, the worse it got. After the porcelain teeth were installed, they didn't grind them down to adjust the bite, telling me to go home and check it out, but it was obvious that the tooth was longer than the others, and how could a porcelain tooth without grinding or adjusting fit fit itself properly? (That…
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day, I got my porcelain teeth warranted at the mid-jaw position). I didn't know, but I just listened and went home. When I ate or chewed, that tooth was longer, so it was constantly ground, causing me pain and discomfort. The part I needed to fix was to make it tighter to avoid food getting stuck, but now the gap was even bigger. In general, I don't know if it was intentional or not wanting to serve customers with dental warranties anymore.
Reply from the clinic
Hi Ms/Mr Ying, Thank you for your honest feedback. Our clinic is very sorry that this issue occurred to you. However, I do not have any accurate information from you (your name, phone number, email address, etc.) so that our clinic can contact you and provide warranty service in this case. We look forward to hearing from you soon. Thank you! Westcoast International Dental Clinic (West Lake Hanoi)
We went to a dental treatment to dr. Arne. He was so nice and patient, explained everything and was very friendly.
I have been seeing Dr. Tomoaki for general dentistry for almost 3 years at Westcoast. He is a very capable dentist. He speaks English and is good at explaining the care he provides. My father was a dentist so I know a little about dentistry. Dr. Tomoaki definitely knows what he is doing and I trust him to care for my teeth.
Best dentist I've ever had. Went in for a double wisdom tooth removal and I was so scared. Dr. Arnie and all of his staff made me feel so comfortable. They let me know exactly what they were going to do, they were very clear on the cost of everything, no hidden fees and my recovery went very smoothly. Would 10/10 recommend Westcoast to expats or anyone living in Tay ho area. Thanks again Dr. Arnie…
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and all wescoast staff
The Professionals at WestCoast International took the best care of Me. I am traveling from the USA and came here for a cleaning and cavity treatments I thought I needed. But I was given the new opinions that I didn't need cavities filled after all. They were so small. Dentist in America just wanted extra money. I was greatful for the advice and care from West coast. I got a great cleaning done…
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and fluoride and staff was excellent.
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