Patients
Reviews of Westcoast International Dental Clinic (West Lake).
Hanoi, Vietnam. 174 aggregated from Google, 12 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.7 out of 10
Overall score
Westcoast International is Vietnam's longest-established foreign-invested dental clinic (since 2004), with a verifiable multinational team including a Canadian DMD implant specialist and experienced European and Japanese dentists. Reviews across 20+ years are genuine and specific, with multiple named doctors and complex procedures documented. Minor pricing transparency concerns and a low verified review ratio temper an otherwise strong profile for dental tourists.
Authenticity
7/10Baseline 8: real clinic 20+ yrs, named doctors, diverse genuine reviews. -1: 0 verified of 186 high-volume pool; 3 verified added recently. Negative reviews survive. Final 7.
Treatment quality
8/10Baseline 8: specific complex procedures named (Emax crowns, implants, root canals, CT-guided surgery). Isolated complaint of rushed cleaning. No failed implants documented. Final 8.
Cleanliness
8/10Baseline 8: CDC compliance self-certified, private treatment rooms noted, mercury-free, digital X-ray, no external accreditation number. Final 8.
Team
8/10Baseline 8: Dr Tsang DMD Canada Dip ICOI verified, Japanese DDSs named, Vietnamese MSc specialists. Dr Arne Wiemann extensively reviewed, German credentials implied. Final 8.
Price value
7/10Baseline 7: 50-70% savings vs West cited in reviews; one $90 unexpected fee complaint; cleaning priced above local market. No public price list. Final 7.
Tourist suitability
8/10Baseline 8: WhatsApp booking confirmed, English/German/Japanese staff, same-day emergency seen, expat-focused since 2004, Hanoi West Lake + 2 HCMC locations. Final 8.
What comes up well
- Dr. Andrew H.F. Tsang: DMD (Canada), Dip ICOI (USA) - verifiable implant specialist
- Dr. Arne Wiemann (German) extensively praised for crowns, root canals, emergencies
- WhatsApp booking and same-day emergency appointments confirmed
- CT scan (CBCT) use documented in patient review for diagnosis
- 20+ years serving expats with English, German, Japanese, French-speaking staff
Points to weigh
- 0 of 186 reviews verified on platform - low verification rate is a moderate concern
- One 1-star complaint of undisclosed $90 extra fee; third-party reports of pricing inconsistency
- No public accreditation certificate (JCI/ISO) - CDC compliance is self-certified only
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 186 reviews
My story with West Coast started in Saigon and then continued in Hanoi. It was a very comfortable transition between the two clinics. I was seeking dental services for some time and I can say I am very satisfied with the services I received …
One of the best experiences I’ve ever had and I am so incredibly grateful to Dr Arne and his incredible team. …
Many thanks to Dr. Arne Wieman for his detailed and professional work! My front tooth was long overdue for a crown, but I've always been a bit nervous as it is such a prominent front-facing tooth. Dr. Wieman made sure to explain everything …
Thank you Dr Andrew Tsang and Dr Arne Wieman for your dedicated work and patience in satisfying my many demands in completing the restoration of my smile with implants and crowns! I am really happy with the result - it is really me! Thank …
I recently had extensive dental restoration work done at Westcoast International Dental Clinic (West Lake) with multiple Emax crowns installed. Dr. Arne did an amazing job and I would certainly recommend him and Westcoast International …
I recently went to Dr. Arne for a root canal and crown replacement, and the entire experience was first class. If a root canal can be called a pleasure, this was it. Completely painless, and thoroughly professional service from beginning …
I received treatment here while stationed in Hanoi. There is one Japanese dentist on staff, and if you want to see a dentist in …
He always gave me a thorough explanation before treatment, and was very considerate during treatment. He was a great doctor. …
DO NOT GO HERE. THEY ARE THIEVES. Lied and cheated me with $90 extra fees. …
Reply from the clinic
Response from the owner Edited 5 years agoDear Mr. Kevin Meng, Thanks for your review. We treat your reference that the clinic staff are “thieves” very seriously. We also do note your email note “I am writing poor reviews … More
The Westcoast Dental Clinic did a great job in fixing my teeth. I had gone through various procedure - and even root canal. My experience was very good, especially Dr. Tomoaki Sugimori was very considerate with all my concerns! (even teeth …
After being highly recommended, I booked an appointment here and have to say was thoroughly impressed with their setup at TOP international standards, with super friendly staff and the most passionate dentist I have ever met. …
We arrived at the clinic with our daughter. We are tourists from Israel and have been looking for a western standard dental clinic. We were welcomed by a kind and lovely dentist named Adrian, who treated her professionally and thoroughly …
Thank you for the other day. It was my first time here, but the Japanese dentist …
I had an extremely complicated wisdom tooth removal that my dentist in Bali and South Africa had reservations about performing. After reading reviews and speaking to some expats in Hanoi, I can HIGHLY recommend seeing Adrian. I was highly …
I am the kind of guy who waits until the tooth is killing me before making the dentist's appointment. So it was when I met Dr. Arne Wiemann last week. After a thorough survey of the bad tooth Dr. Wiemann was able to clearly outline my …
The Best Dental Care Experience I’ve ever had. Dr Arne at Westcoast International Dental Clinic is a brilliant dentist, you …
Well, if you're looking for a dentist around here, Westcoast is the place to go. It's a small world... that's how I ended up with Arne, who lived in the next village over from where I lived in Germany. Plus, it was cheaper than at home, and everything was handled easily in German. So, don't be shy... ;-) things aren't always better at home! :-)))
Well, if you're looking for a dentist around here, Westcoast is the place to go. …
I've been seeing Dr Adrian for a year or so now and he came highly recommended to me for good reasons. …
My family was referred to Westcoast for dental care and met Dr. Andrew H.F. Tsang. The doctor was very attentive and thorough in his consultations, and my parents were very confident in his skills and expertise, even though my father had …
If you are looking for a dentist for a little child, Dr Arne is your man. I have been taking my little daughter to see him regularly since she was 2 and she lets him examine her teeth without any fuss. He knows how to treat little monsters …
Until now, I have found that it is hard to come by a good, reliable dentist in Hanoi. I had been to a couple of dentists with the same problem and wasn't able to understand why I was bleeding so much in the gums. Dr. Adrian was incredible. …
While visiting Hanoi I experienced severe pain from a root canal issue. I was very fortunate that Dr. Sugimori and the clinic were located near my hotel and I could be seen quickly. While I wasn’t able to get a full treatment due to my limited time remaining in Vietnam, he performed an emergency treatment which along with medication totally eliminated my pain until I can see my dentist back…
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home. His explanation was very clear and he demonstrated the problem with an advanced CT scan. He also gave me clear instructions for how to proceed when looking for care upon my return home. I want to thank the Dr. and staff for “saving “ my vacation!
I cannot recommend this dental clinic highly enough. From the moment I arrived, the team made me feel welcome and cared for. Dr. Arne was absolutely excellent. He is extremely professional, very skilled, and genuinely caring. He carried out extensive dental work for me (during my short visit to Hanoi)including crowns, and I am so impressed with both the quality and the results. Everything was…
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s explained clearly, he was always punctual, and he made sure I felt comfortable and at ease throughout the entire process. The nurses were equally outstanding – attentive, gentle, and supportive at every stage of treatment. The reception staff Lan, Thanh and Ninh were warm, efficient, and highly organized, which made every visit smooth and stress-free. It is rare to find a clinic where every member of staff consistently provides such a high level of professionalism, kindness, and care. I am truly grateful for the work they have done, and I would recommend this clinic without hesitation to anyone seeking top-quality dental treatment.
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