Patients
Reviews of Westcoast International Dental Clinic (West Lake).
Hanoi, Vietnam. 174 aggregated from Google, 12 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.7 out of 10
Overall score
Westcoast International is Vietnam's longest-established foreign-invested dental clinic (since 2004), with a verifiable multinational team including a Canadian DMD implant specialist and experienced European and Japanese dentists. Reviews across 20+ years are genuine and specific, with multiple named doctors and complex procedures documented. Minor pricing transparency concerns and a low verified review ratio temper an otherwise strong profile for dental tourists.
Authenticity
7/10Baseline 8: real clinic 20+ yrs, named doctors, diverse genuine reviews. -1: 0 verified of 186 high-volume pool; 3 verified added recently. Negative reviews survive. Final 7.
Treatment quality
8/10Baseline 8: specific complex procedures named (Emax crowns, implants, root canals, CT-guided surgery). Isolated complaint of rushed cleaning. No failed implants documented. Final 8.
Cleanliness
8/10Baseline 8: CDC compliance self-certified, private treatment rooms noted, mercury-free, digital X-ray, no external accreditation number. Final 8.
Team
8/10Baseline 8: Dr Tsang DMD Canada Dip ICOI verified, Japanese DDSs named, Vietnamese MSc specialists. Dr Arne Wiemann extensively reviewed, German credentials implied. Final 8.
Price value
7/10Baseline 7: 50-70% savings vs West cited in reviews; one $90 unexpected fee complaint; cleaning priced above local market. No public price list. Final 7.
Tourist suitability
8/10Baseline 8: WhatsApp booking confirmed, English/German/Japanese staff, same-day emergency seen, expat-focused since 2004, Hanoi West Lake + 2 HCMC locations. Final 8.
What comes up well
- Dr. Andrew H.F. Tsang: DMD (Canada), Dip ICOI (USA) - verifiable implant specialist
- Dr. Arne Wiemann (German) extensively praised for crowns, root canals, emergencies
- WhatsApp booking and same-day emergency appointments confirmed
- CT scan (CBCT) use documented in patient review for diagnosis
- 20+ years serving expats with English, German, Japanese, French-speaking staff
Points to weigh
- 0 of 186 reviews verified on platform - low verification rate is a moderate concern
- One 1-star complaint of undisclosed $90 extra fee; third-party reports of pricing inconsistency
- No public accreditation certificate (JCI/ISO) - CDC compliance is self-certified only
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 186 reviews
The service and staff of Westcoast Dental are always professional, courteous, knowledgeable and friendly with our 3 children! The professional services we have received at Westcoast are comparable to our dentist and orthodontist in …
I had some major issues with my mouth and been considering getting a dental implant done. Having gone to several clinics for consults, I went back to west coast. the fee was still far less than what I was quoted in the US. the main reason …
Had an incredible experience with Westcoast International (as far as a dental appointment can go). Dr. De Pasca is in the top of my list of dentists, and unfortunately, I have had the pleasure of meeting quite a number of them. They speak …
I have unfogotten experiences with Dr, Daniele at Westcoast Dental Hanoi. I was very nervous when i had to see dentist but i had encouraged myself to go coz my tooth made me awake at night, it so pain. I undergone the root canal treatment …
I have had quite a lot of treatment by Dr Andrew at Westcoast. From start to finish the process has been very satisfactory. The booking of …
Finally found good dental clinic! My family and i have been coming here for 2 years and have to say i am very pleased with everything. Have had many different types of treatments ( implants, crowns, fillings, extractions...) with many …
Dr Arne at Westcoast International Dental Clinic is a marvellous man. I had two wisdom teeth removed and he really put me at ease. The procedure was quick and relatively painless. …
Dr. Arne Paul Wiemann is highly knowledgeable and highly skilled in his field. After searching for a dentist in Hanoi, I believe I have found one of the best in his field. I highly recommend for honesty, transparency, overall customer …
My name is Nguyen Manh Cuong, and I live in Dong Anh town, Hanoi. My parents are elderly and have many dental problems, such as many missing and loose teeth, which affect their eating. …
Reply from the clinic
Dear Mr. Cuong, Thank you very much for your positive feedback on Westcoast International Dental Clinic's services. This is a great motivation for the Westcoast team of doctors … More
Dr. Arne is a very professional and talented dentist. I had two crowns put on my back molars recently. Dr. Arne explained the process very clearly and made it as painless as possible. …
Dr. Arne is a star! He’s absolutely professional and he obviously loves his job which he shares with his clients. You can tell that he tries to find the best solution what works for YOU, not for him. I went through a lot with my teeth in …
Dr. Arne and Dr. De Pasca were both fantastic during my time in Hanoi. They were very knowledgable, offered expert advice and really helped us through what would've been nightmare procedures back in my country. I can't thank them enough for …
My girlfriend and I both knew we needed a number of fillings before arriving to Vietnam. We stumbled upon this clinic and they very kindly fit us in right away for a check-up (US $20 - Oct 2018). The dentist we saw was amazing, her name was …
I couldn't be happier with the level of competence, courtesy, and professionalism of this clinic. I feel I received an absolutely world-class dental implant at an affordable price. Dr Andrew Tsang seems to be a master of his craft, and …
Unfortunately on the first night of my holiday, I fell over and chipped my bottom teeth. Luckily I found Dr Arne at Weatcoast International Dental Clinic. …
AMAZING AMAZING, SIMPLY AMAZING! Dr. Arne is A LEGEND! Truly I cannot say enough about this incredible dentist and wonderful place! I had a lot of problems with my teeth and Dr. Arne worked hard to make sure my teeth were saved! He fixed me …
I used to dread dental checkups because when I had a toothache, I went to a clinic for treatment, but the pain lasted for a week. Since then, I've been very afraid of dental work. However, when my friend recommended Westcoast Dental Clinic, …
I recently needed to get some dental work done and I had an excellent experience with Dr. Arne at Westcoast Dental! …
During my visit to Hanoi, I heard the reputation of this clinic and went for a couple of crowns to be done I ended up with Dr Arne Wiemann …
Review of Dr Arne Wiemann I was extremely impressed with Dr Arne Wiemann of West Coast Dental in Hanoi. …
I am very pleased with Dr. Arne Paul’s work. Most dental places in Hanoi, you are shown to one room with many chairs. other patients and dentists know exactly what have been done to you. But not here at Westcoast. I was shown to a private …
I rarely write reviews in general but I'm so impressed with the quality of workmanship and service that I wanted to write one. I keep coming back year after year because everyone is so friendly, helpful and …
I now live in Hanoi and was lucky enough to find Western Dental. It is easy to get to, it is in front of Fraiser Suites in Tay Ho/Ho Tay. in the little shopping mall on the second floor. The local staff speak good English and are most …
I went to Westlake International Dental Clinic because of severe toothache. I booked the appointment in advance via WhatsApp. Communication via WhatsApp worked well. The diagnosis and treatment plan were explained clearly and understandably, and I was able to come in for root canal treatment the very next day. The treatment with Dr. Arne Wiemann was consistently professional, hygienic, and…
Read the rest of this review
nd empathetic. I felt comfortable at all times; everything was explained thoroughly—even during the lengthy treatment—and I experienced no pain whatsoever, neither during nor after the procedure. In addition, my entire dental health was thoroughly examined, and I received helpful recommendations for further treatments. Overall, very competent and compassionate care—highly recommended.
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