Patients
Reviews of SmileBay Signature (Weld Quay).
George Town, Malaysia. 118 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 118 reviews
Last year, I had an implant done by Dr Ian Foo of SmileBay Penang. Overall, it was an excellent painless experience. It’s been 6 months now since completion, I’m very happy with the result. I highly recommend Dr Ian Foo should one has any tooth implant needs.
Reply from the clinic
Dear Peng Hooi Ooi, Thank you so much for your kind review . Your recommendation is truly appreciated, and we’re honoured to be your choice for dental implants. Should you ever need any further dental care, we’ll be very happy to welcome you back to SmileBay Signature. Warm Regards, SmileBay Signature Team
I am impressed with Smile Bay’s professional services, as is my husband. I have had several root canals and crowns as well as an implant over the last two years and all have been carried out to a high standard. The dentists took care to explain the procedures and discuss the options. Although dental treatments are never very pleasant, the staff took care to minimise discomfort and carry out the…
Read the rest of this review
work in as caring a way as possible. The crowns and implant feel like my own teeth and are very comfortable. The frontline staff at the desk are also very professional and pleasant.
Reply from the clinic
Dear Frances Wilks, Thank you so much for your thoughtful and detailed review. … More
After completing my braces treatment, I came here for gum surgery, followed by porcelain veneers. The gum surgery was done by Dr Yong, and the veneers were done by Dr Ellie, and I’m extremely happy with both the experience and the results. The treatment plan was explained clearly, and I felt well taken care of throughout the process. The gum surgery by Dr Yong was performed carefully, and the…
Read the rest of this review
e recovery went smoothly. After that, the porcelain veneers by Dr Ellie were designed beautifully to suit my smile, making my teeth look more balanced, natural, and proportional. Before this, I was always conscious about my smile, but now I feel much more confident smiling and showing my teeth. The clinic environment was clean and welcoming, and the staff were friendly and professional. I would highly recommend this clinic to anyone looking for gum surgery or porcelain veneers.
Reply from the clinic
Dear 橙橙, Thank you so much for your heartfelt and detailed review. We’re truly delighted to hear that you had such a positive experience with both your gum surgery and porcelain veneers at SmileBay Signature. It’s wonderful to know that Dr Yong’s careful approach to your gum surgery and the smooth recovery, followed by Dr Ellie’s veneer design, have helped you achieve a more balanced, natural, and confident smile. That transformation in how you feel about your smile means a lot to all of us. We’re also very happy that you felt well taken care of throughout the entire process, and that our clean, welcoming environment and friendly, professional team contributed to your comfort. Thank you for trusting us with your smile and for recommending us to others seeking gum surgery or veneers after braces. We truly appreciate your support and look forward to seeing you again in the future. Warm Regards, Smilebay Signature Team
Thank you very much for the time and care you gave me when I came in with toothache. A very professional service with high tech equipment. I really can't praise everything highly enough!
Reply from the clinic
Dear Gail Ebbatson, Thank you so much for your kind words! We’re really glad we were able to help when you came in with a toothache. It means a lot to us that you appreciated the professional care and our high-tech facilities. Our team always strives to make sure every patient feels well taken care of, especially in moments of discomfort. We truly appreciate your praise and trust in us, and we’ll be here whenever you need us again. Warm Regards, SmileBay Signature Team
Very nice and comfortable clinic! Dr Ellie is super gentle! No pain at all for general cleaning. Did an express whitening too and it’s very effective!
Reply from the clinic
Dear Gynette Quek, Thank you so much for your lovely review! … More
This is absolutely a 5 Star hotel-level dental service in Penang. Highly recommended !
Reply from the clinic
Dear Sky Spiner, Thank you so much for your amazing compliment! Our team truly strives to provide both top-quality clinical care and a comfortable, premium experience for every patient. We really appreciate your recommendation and look forward to welcoming you again soon! Warm Regards, SmileBay Signature Team
Very nice and clean dental clinic. Dr Ian was very nice and professional. Did my scaling and polishing, and redid my fillings with the clinic. Loved the service and the people.
Reply from the clinic
Dear Andrew Ng, Thank you so much for your lovely review! We’re delighted to hear that you found our clinic clean and comfortable, and that you had a positive experience with Dr Ian. We’re glad you were happy with your scaling, polishing, and fillings, and it means a lot to us that you loved both the service and our team. Your trust and kind words are truly appreciated. We look forward to welcoming you back for your next visit! Warm Regards, SmileBay Signature Team
Had my 2nd appointment at the Smilebay Signature for scaling & filling. Everything went great from booking the appointment to finishing the treatments. Big thanks to Dr Liew (whom I saw last year) and Dr Ong (whom I met recently). Also, shoutout to the awesome dental assistants Ummi and Kirin and the front desk team Roza and June. You all made it a smooth experience !
Reply from the clinic
Dear fareez izmir, Thank you for your wonderful review! We’re delighted to hear that your second … More
I can only give a big thumbs up for the professional way I was treated by the receptionists, Roza and Miss Liau, through to CT Scan and X Ray. Dr Yong gave me a clear rundown of the state of my teeth and gave me very sound options. It was my first implant experience. It was a virtually 'painless' procedure and the plate and abutment went in nicely. The implant was scanned correctly. A week…
Read the rest of this review
later, I got the suture removed within seconds. I shall wait a few months before the final step of the crown is put on. I highly recommend this practice.
Reply from the clinic
Dear Yee Loo, Thank you so much for taking the time to share your detailed experience! We’re delighted to hear that your first implant procedure with Dr Yong and the team was comfortable and virtually painless. Providing clear communication and gentle, professional care is always our goal, and it’s wonderful to know that you felt well-informed and supported throughout every step. We truly appreciate your kind words for Roza, and our entire team — they’ll be so happy to know they made your visit a positive one. Thank you as well for your trust and recommendation. We look forward to welcoming you back for the final step of your implant soon! Warm Regards, SmileBay Signature Team
The best experience ever - best client experience and relationship - best quality of treatment - best high tech equipment - no pain - highly recommended if needed
Reply from the clinic
Dear dominique PERDREAU, Thank you so much for your kind words and glowing review! We’re delighted to hear that you had the best experience at SmileBay — from the quality of care and advanced technology to the comfort and professionalism you experienced throughout your visit. Your recommendation means the world to us, and we’re so glad we could make your dental journey comfortable and pain-free. We look forward to welcoming you back in the future! Warm Regards, SmileBay Signature Team
I live in Australia and recently travelled to Penang for a dental implant at SmileBay Signature Advanced Implant Centre. It was absolutely worth the trip—the customer service was excellent, communication was clear at every stage, and the results were outstanding. Dr. Yong is highly skilled, efficient, and I truly recommend to anyone considering treatment abroad.
Reply from the clinic
Dear Clement Hiew, Thank you so much for sharing your wonderful experience! We’re delighted to hear that your trip from Australia to SmileBay Signature Advanced Implant Centre was worthwhile and that you’re happy with the results. Dr Yong and our entire team take great pride in providing exceptional care with clear communication and professionalism at every stage of treatment. Your kind words and recommendation mean a lot to us — we’re truly grateful for your trust and confidence. Wishing you continued dental health and happiness, and we look forward to welcoming you again in the future! Warm Regards, SmileBay Signature Team
Amazing experience with Dr Ian and Dr Elly. They did a great job. Highly experienced and the clinic itself is beautiful and state of the art equipment. Roza at the front desk was great at organising my appointments even when my flight was delayed she helped reschedule everything.
Reply from the clinic
Dear Venus d'Scarlett, Thank you so much for your amazing feedback! We’re delighted to hear that you … More
We had a great experience with smilebay and Dr Ellie. You were all so professional and we will definitely be back and I will recommend you to all my friends and family :)
Reply from the clinic
Dear Michael Rafferty, Thank you so much for your kind words and for trusting SmileBay with your dental … More
I was told in Singapore that I needed a root canal on one of my upper right molars, which already had about 60% of it filled all thanks to my impulsive habit of chewing on ice. I was instructed not to chew on that side — but of course I somehow managed to chip the tooth even further while I was on a business trip in Penang. I gave ChatGPT a rundown of the situation I was in, and was recommended…
Read the rest of this review
SmileBay Signature. I had my initial consultation and CT scan done at SmileBay Signature, and after that first visit, I felt confident enough to fly back specifically for the procedure. I was truly blown away by SmileBay Signature. Dr. Ellie was amazing. My molar had four canals — the last one was incredibly fine and hard to locate, but she patiently worked through it using a microscope and steady hands. She was calm, patient, and was clearly committed to getting to the root of the matter (pun intended). After the procedure, she even took the time to show me photos of the tooth during treatment and explained everything she did, including what to expect next. Huge shoutout as well to Kelly and Roza for their warm, hospitable services throughout. This was easily the best dental experience I’ve had, and I have no regrets flying all the way from Singapore for it. I cannot recommend SmileBay Signature enough. Well done guys!
Reply from the clinic
Dear John Tan, Thank you so much for taking the time to share your detailed and thoughtful experience! We're incredibly honored that you chose to trust SmileBay Signature — especially flying back from Singapore for your treatment. That means the world to us. Dr Ellie is truly dedicated to her craft, and we're so glad her skill, patience, and attention to detail made you feel confident and well cared for throughout your root canal procedure. It’s wonderful to hear that you felt informed and reassured every step of the way. We’ll also be sure to pass along your kind words to Kelly and Roza — their warm hospitality is something we take great pride in. We're so happy to have been part of your dental journey and are here anytime you need us again. Wishing you all the best (and maybe fewer ice cubes 😉)! Warmest Regards, SmileBay Signature Team
Fantastic experience at SnileBay having multiple dental treatments over 3 days. Professional, caring and world class dental work by Dr Ian & Dr Ellie. Roza and the whole team ensured I was well informed and looked after from my intial enquiry through to the post dental care. Thank you.
Reply from the clinic
Dear Missy Elliott, Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that your 3-days visit for multiple dental treatments was smooth, professional, and comfortable. Dr. Ian, Dr. Ellie, Roza, and the entire SmileBay team are truly grateful for your trust. It’s our priority to ensure that every patient feels informed, cared for, and receives world-class dental treatment from start to finish. We’re so glad we could be part of your smile journey and look forward to welcoming you back in the future! Warm Regards, SmileBay Signature Team
Back at smilebay for check up with dr IAN as I had my implants put in here too,would recommend smilebay to anyone who is looking for a dentist while on holiday or living in Penang very professional from front desk reception to highly skilled dentists always welcomed and made to feel comfortable , always very thorough with a talk through all dental work carried,out.very helpful, friendly…
Read the rest of this review
environment.competitive prices
Reply from the clinic
Dear Sean Warren, Thank you for sharing your heartfelt gratitude and positive experience with … More
Came at the recommendation of colleague. Dr Ong was really gentle and through.. keep checking wiz me if everything ok throughout the session. A full checkup before explaining what was to be expected. She also gave advice and recommendations after the whole session. Omi(Umi), you are the best assistance! Really appreciate the gentle tapping of shoulder to comfort me, really appreciate it! Will…
Read the rest of this review
really come back here the next time i am visiting!
Reply from the clinic
Dear Cath Ho, Thank you so much for your lovely feedback! We're delighted to hear that your visit with Dr Ong and Ummi was such a positive and comforting experience. Dr Ong’s gentle and thorough approach, along with Ummi’s thoughtful care, truly reflect our commitment to making every patient feel safe and well looked after. We’re so glad you felt supported throughout the session, and we’ll be sure to pass your kind words along to the team. We look forward to welcoming you back on your next visit! Warm Regards, SmileBay Signature Team
I recently had 10 implants and crowns done at smilebay dental weld quay by Dr yong and his team, they look and feel great many thanks to the the whole team at smilebay dental for there caring and professional services I would highly recommend this team to anyone, so once again thank you Dr yong and his team , regards Ashley mcilroy I also came from New Zealand on recommendation from a friend
Reply from the clinic
Dear Ashley Mcllroy, Thank you so much, Ashley, for your heartfelt review and for making the journey from New Zealand to Penang! We're truly honored that you placed your trust in Dr Yong and the SmileBay team for such an important treatment. It brings us great joy to know that your 10 implants and crowns not only look and feel great but that you also felt genuinely cared for throughout the entire process. Your kind words about our team’s professionalism and compassion mean the world to us. Wishing you continued confidence in your smile and excellent oral health. We look forward to welcoming you back whenever you’re in town! Warm Regards, SmileBay Signature Team
My partner and I had a fantastic experience at this dental clinic during our visit to Malaysia. The team was kind, professional, and incredibly accommodating. They managed to book us in on the same day and even stayed back after hours to …
Reply from the clinic
Dear Kristy Louise, Thank you so much, Kristy and Pae, for your heartfelt review! We’re truly honored that you chose SmileBay Signature during your visit to Malaysia and are so happy to hear that your experience with Dr Yong, our team, and the entire process was so positive. We’re especially glad that we could accommodate both of you on the same day and provide the care you needed, even after hours. Dr Yong and the team are committed to providing not just high-quality dental care but also a compassionate and personalized experience — and it means the world to us that you felt that throughout your visits. Thank you again for your kind words and recommendation. It was a pleasure having you both with us, and we wish you all the best on your continued travels. You’ll always be part of the SmileBay family! Warm Regards, SmileBay Signature Team
Traveled all the way from KL to Penang just for my dental treatment and it was totally worth it! I had a cracked back tooth, and Dr. Ian managed to complete the entire crown procedure in just 3 hours including making the crown in house. The …
Reply from the clinic
Dear Melvin, Thank you for your kind words and traveling all the way from KL to Penang to visit us! We’re so glad to hear that your experience with Dr Ian and the team was smooth, professional and worth the journey. It’s always our goal to deliver efficient, high quality care and we’re happy to know we could restore your smile in just one visit . Your recommendations truly means a lot to us. We look forward to seeing you again. Warm Regards, SmileBay Signature Team
After years of disorganized and poor dental services in rural Maine (USA) I found myself worried about a cracked tooth on vacation in Penang. I needn't have worried! 5 blocks from my central Georgetown hotel I found SmileBay on Google maps. I walked in and enquired if I could be seen and 15 minutes later I was admitted for x-rays and the work began promptly after! I can't say how impressed I was…
Read the rest of this review
at my speedy admission and the quality of the dental service! From the meditative kindness of Roza at the reception desk to the extremely skilled care of Dr Ellie Tan and her dental assistants Kirin and Unmi I was in amazing hands. Not only did they fix my cracked tooth on the first day, they fixed an older botched crown that I had had done in the USA and also extracted a molar that needed to go one week later. All without fuss, and with no advanced scheduling! Simply incredible! I had been frustrated by 5 years of poor dental work but now my mouth is 100% happy 😁 Just as amazing, the work was very affordable and the experience and quality were top notch! ✨✨ If you need any dental work done in Penang, have no fear, SmileBay will have you smiling in no time at all. A truly classy service, I wish I could bring them back to the USA with me 😎 Jaycee
Reply from the clinic
Dear Jaycee Crawford, Thank you so much for sharing your wonderful experience,Jaycee! We’re thrilled to have been able to provide you with such a positive and seamless dental experience during your time in Penang. Dr Ellie,Roza, Kirin, Ummi and the entire team at SmileBay Signature are grateful for your kind words. We understand the frustrations that come with dental issues, and we’re so happy we could restore your smile and confidence. It’s fantastic to hear that you’re please with the results and the affordability of the care you received. Your feedback means the world to us. We hope to welcome you back,should you ever find yourself in Penang again. Safe travels,and enjoy your new ,happy smile! Warm Regards, SmileBay Signature Team
We came from US for our same-day dental crown procedure with Dr. Yong and his team. My wife and I are very happy with the level of care, efficiency, and professionalism throughout the entire process. Thank you Dr. Yong, Dr. Ong, Roza, and SmileBay Signature team.
Reply from the clinic
Dear Edwin Tanizar, Thank you for trusting SmileBay Signature for your same-day dental crown procedure! We're delighted to hear that you and your wife had a smooth and professional experience with Dr Yong, Dr Ong, Roza and our team. Your satisfaction means a lot to us, and we truly appreciate your kind words. Wishing you both all the best, and we’d love to welcome you back anytime! Warm Regards, SmileBay Signature Team
Amazing experience! Exceptionally professional, clean, and personable! Everyone was kind and attentive. I had an all female team for both visits as I had an emergency root canal as I broke a tooth and was leaving the country in two days so they were kind enough to squeeze me in. Dr. Ong diagnosed my problem, explained things well, and referred me to Dr. Cynthia for a one day root canal due to…
Read the rest of this review
my timing. However, she did a very thorough and fantastic cleaning while I was there on the initial day. The following morning, Dr. Cynthia was explained the procedure in detail. She did an excellent job with the local anesthetic where there was barely discomfort with injection, the local set in within a minute, and I fell asleep several times during the root canal because I had no pain. Dr. Cynthia finished before her estimated time for a more complicated root canal. There was little pain afterwards and one ibuprofen did the trick to keep the pain at bay that day with no subsequent pain thus far. Roza and the rest of the team were extremely attentive and courteous the whole time. Overall, it was the best experience that I've had than in the US with very affordable pricing. Highly recommend getting dental care here if you live here or are visiting and need care.
Reply from the clinic
Response from the owner Edited 11 months agoDear Aline Nguyen, Thank you for your amazing review! We’re so glad to hear that you had such a … More
First time here, appointment with doctor Ian. The place is very clean & modern. The receptionist is very nice & responsive. Doctor explain everything clearly, no rush at all.
Reply from the clinic
Dear lala lala, Thank you for your wonderful review! We are delighted to hear that you had a great first experience with Dr Ian and our team. Providing a clean, modern and welcoming environment with clear explanations is our priority. We look forward to seeing you again. Warm Regards, SmileBay Signature Team
Want the same for your own teeth? Send a photo and we will come back with a written quote from SmileBay Signature (Weld Quay).
Ask on WhatsApp