Patients
Reviews of SmileBay Signature (Weld Quay).
George Town, Malaysia. 118 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 118 reviews
Very good services dental clinic at Penang. The front line is very friendly and helpful during secure appointment & after appointment follow up. This clinic has provide carpark at beside their clinic & doctor is really helpful and caring, definitely a good experience on smilebay signature 👍🏻 👍🏻 …
Reply from the clinic
Dear Jun Wei Khor, Thank you for your kind words! 😊 … More
I recently had a bone graft procedure with Dr. Yong and his approach was all very ethical. Dr. Yong took the time to explain every step of the procedure, answered all my questions with patience, and ensured I fully understood everything without any pressure. Post-surgeery I was at ease with the clear aftercare instructions and I was made very comfortable with him and his team checking on me…
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throughout my recoery. Dr. Yong has amazing experience and I highly reccomend Dr. Yong and his team. I ensure you'll be in the best of hands!
Reply from the clinic
Dear MyChi Lu, Thank you for your kind words and trust in Dr Yong and our team! We’re glad to hear that you felt comfortable and well-informed throughout your bone graft procedure and recovery. Your confidence and recommendation mean a lot to us. We’ll continue to provide ethical, professional and compassionate care to all our patients. Looking forward to seeing you again. Warm Regards, SmileBay Signature Team
A highly recommended dental clinic with excellent facilities. The dentist and the entire team were competent and very friendly. I was treated without any significant waiting time. Thank you very much.
Reply from the clinic
Dear Dieter Herbst, Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a positive experience with our team and facilities. Providing prompt, professional, and friendly care is always our top priority. We truly appreciate your feedback and look forward to assisting you again in the future! Warm Regards, SmileBay Signature Team
I had a dental emergency while on vacation in Malaysia. Being in an unfamiliar country and speaking a foreign language can be anxiety-inducing, but it all calmed down as soon as I walked into the SmileBay Signature dental clinic. Dr. Ellie and her team attended to me promptly. They put me at ease and explained the problem and the possible solutions. Thank you for your professionalism and the…
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excellent care I received.
Reply from the clinic
Dear Baranda Taldea, Thank you for your kind words and for trusting us during your dental emergency. We understand how stressful it can be to seek treatment in a foreign country, and we’re so glad to know that Dr Ellie and our team were able to provide the care, confidence, and clarity you needed. Your comfort and satisfaction mean the world to us. Safe travels, and we’ll always be here for you should you need us again! Warm Regards, SmileBay Signature Team
So grateful l can meet Dr.Yong. Make all on four implant for me. Upper and lower. Very skilled, expert and professional. Just a few visit and my attractive smile is back ! …
Reply from the clinic
Response from the owner Edited a year agoDear jo wi, Thank you so much for your kind words and heartfelt feedback! We're thrilled to hear that Dr Yong’s expertise and professionalism helped restore your attractive smile with the All-on-4 implants. Your satisfaction and confidence mean the world to us. We’re also delighted that Kelly and the team made your experience friendly and seamless. Your smile is our greatest reward! Wishing you all the best, and we look forward to seeing you again in the future. Warm Regards, SmileBay Signature Team
It was great to be able to get an appointment right away, we liked the level of sophistication of your clinic, Dr. Chin was very competent and friendly and pricing was also good.
Reply from the clinic
Dear Axel Herrlich, Thank you for sharing your experience! We're delighted that you had a positive … More
It has been almost a year since my initial contact with the founder of SmileBay Signature, i.e., Dr. Yong Peng San. The decision to choose Dr. Yong to perform the comprehensive dental work, which included an All-on-4, dental implants (titanium), bridge, crowns (zirconium), and a sinus graft, has been transformative. To undergo such extensive dental surgery was petrifying for me; however, Dr.…
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Yong and his team “held my hand” every step of the way. I cannot speak highly enough of the professionalism, care, and expertise during my dental journey at this clinic. A massive thank you to Dr. Yong, Roza (who is doing a remarkable job at reception), Kelly, the lovely gentle assistants in the operatory, and the staff who work quietly behind the scenes in the laboratory. PS: I flew in from abroad for all my dental treatments, and I shall continue to do so for check-ups. This is the level of confidence that I have in Dr. Yong.
Reply from the clinic
Dear Judy Lai, Thank you so much for your heartfelt review and trust in Dr Yong and the SmileBay Signature team. We are deeply honored to have been part of your transformative dental journey and to have earned your confidence. Your appreciation means a lot to Dr Yong, Roza, Kelly, and everyone who played a role in making your experience as comfortable and reassuring as possible. We look forward to welcoming you back for your check-ups, and we are committed to providing you with the same level of professionalism and care every step of the way. Thank you again for flying in from abroad to choose SmileBay. It’s a privilege to be your trusted dental clinic. Warmest Regards, SmileBay Signature Team
Dr Ian is compassionate and make me feel comfortable at all time, attention to detail, ethical behavior, patience, up-to-date knowledge, good manual dexterity, and professionalism. Excellent dentist !! Your dental team are friendly and caring, feel welcoming!!
Reply from the clinic
Dear Grace Khor, Thank you for sharing your wonderful feedback! We're thrilled to hear that Dr Ian and the team made you feel comfortable and well-cared for during your visit. Your kind words motivate us to continue providing compassionate, professional, and top-quality dental care. We look forward to welcoming you back in the future! Best regards, SmileBay Signature Team
Have been a long time client of Smilebay in Penang. Always had excellent service. Very professional team, clear communication and state of the art equipment. The new dental practice on Weld Quay is a very pleasant location to be in as well.
Reply from the clinic
Dear Willehard Wortelboer, Thank you for your continued trust and loyalty to SmileBay! … More
SmileBay Signature at Weld Quay deserves a 5 star rating. The staff are friendly & welcoming, the environment professional & sparkling. Dr Ian Foo is extremely professional, attentive, caring & communicates with you during every step of a procedure, making sure you are okay. We can't recommend them highly enough
Reply from the clinic
Dear A&L “LAT” Tait, Thank you so much for your glowing review! We're thrilled to hear that you had a 5-star experience with SmileBay Signature at Weld Quay. Dr Ian Foo and the entire team take great pride in providing attentive, professional, and caring service. Your kind words mean the world to us, and we appreciate your recommendation! Best regards, SmileBay Signature Team
I had an endodontic procedure and a cerec crown put on. I am very happy with the result, Dr Ellie and the assistant team are patient and gentle, made the process much easier than I thought 👍 …
Reply from the clinic
Dear Min Peng, Thank you so much for your kind words! We're delighted to hear that you're happy with the result of your endodontic procedure and CEREC crown. Dr Ellie and the team strive to make every process as smooth and comfortable as possible, and it's great to know they achieved that for you. We look forward to serving you again! Warm Regards, SmileBay Signature Team
Front desk lady was so kind and very helpful. Perfect person to greet when first walking into dentist office.
Reply from the clinic
Dear Ryan WestLake, Thank you for your wonderful feedback! We're thrilled to hear that our front … More
I am impressed by Dr Cynthia for her dedication, well-explanations, knowledgeable demonstration to the customer. Do come and book time for her consultation.
Reply from the clinic
Dear Sky Lim, Thank you for your kind words! We are delighted to hear that you were impressed by Dr Cynthia's dedication, thorough explanations, and knowledgeable demonstrations. We strive to provide the best care for our patients, and your feedback is truly appreciated. Warm Regards, SmileBay Signature Team
It was a 5star experience from Roja on reception to the fantastic treatment I received from Dr Cynthia and her team.Neal
Reply from the clinic
Dear Neal Smith, Thank you so much for your kind review! We're thrilled to hear that you had a 5-star experience at SmileBay Signature. Roza and the entire team, especially Dr Cynthia, are dedicated to providing top-notch care and making every patient feel welcome and comfortable. Your positive feedback is greatly appreciated and will be shared with the whole team. We look forward to seeing you again and continuing to provide exceptional dental care. Warm regards, SmileBay Signature Team
SmileBay Signature on Weld Quay in Georgetown Penang is the best dentists that I have been to in my seventy years. Everyone is welcoming, efficient and professional. Doctors Cynthia and Yong were very patient, explaining the procedure and answering all my questions. I had had a bad experience before with a root canal but Doctor Cynthia assured me it would be painless and it was. The assistants…
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ts were very caring and quick with x rays etcetera. The receptionists went through all the post treatment care and sent me emails in case I forgot. I never had to wait beyond my appointment time but I wouldn't have minded because the reception area is a beautiful and relaxing space.
Reply from the clinic
Dear Warren Tyson, Thank you for your heartwarming feedback! We're delighted to hear that you had … More
My teeth is so straight! Love dr.liew’s work on my teeth 🫶🫶🫶 best dentist 😌 …
Reply from the clinic
Dear Charisse Likes2Dmen, Thank you for your enthusiastic feedback! We're thrilled to hear that you love the results of Dr Liew’s work on your teeth. It's wonderful to know that you appreciate the care and skill provided. Looking forward to seeing you again! Warm regards, SmileBay Signature Team
I am very impressed with the professionalism and level of service at SmileBay. Dr. Ian Foo was very friendly and courteous, and his reassurance really made a big difference to me. Kudos also go to all the staff, who are very friendly and well-versed in English. Will definitely be coming back here the next time I visit Penang.
Reply from the clinic
Dear The Good Pianist, Thank you so much for your kind words! We are delighted to hear that you were impressed with the professionalism and level of service at SmileBay Signature. Dr Ian Foo and our entire team are committed to providing friendly and courteous care, and it’s wonderful to know that our reassurance made a difference to you. We are also pleased that our staff's friendliness and proficiency in English enhanced your experience. We look forward to welcoming you back on your next visit to Penang! Warm regards, SmileBay Signature Team
We had the best experience with two crowns and a wire retainer replaced - extremely professional and a much neater and superior work to what we’ve previously experienced in Australia. Will definitely be back and highly recommend! 🌟 …
Reply from the clinic
Dear Dorit d’Scarlett, Thank you so much for your wonderful review! We are thrilled to hear that you had the best experience with your crowns and wire retainer replacements at SmileBay Signature. It means a lot to us that you found our work to be extremely professional and superior to your previous experiences in Australia. Your satisfaction is our top priority, and we are delighted to know that you would highly recommend our services. We look forward to welcoming you back in the future! Warm Regards , SmileBay Signature Team
I hesitated to get my wisdom tooth removed until I met Dr. Yong. My tooth was complicated, but with the detailed explanation and post-op care provided, I felt more at ease. Despite my nervousness, the friendly and gentle staff made all the difference. Kelly and Roza offered excellent customer service, and Dr. Yong did an outstanding job, completing the removal in just 20 minutes. I was impressed…
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by the top-notch equipment and comfortable environment at SmileBay Signature. For anyone seeking dental care in Penang, this is the top choice!
Reply from the clinic
Dear Nurul Huda Adnan, Thank you so much for sharing your experience with us! We're delighted to hear that Dr Yong and our team were able to make you feel at ease throughout your wisdom tooth removal procedure. We understand how daunting dental treatments can be, and it’s wonderful to know that our detailed explanations and post-op care helped alleviate your nervousness. Your kind words about Kelly and Roza's excellent customer service mean a lot to us. We pride ourselves on creating a friendly and gentle environment for all our patients. It's also great to hear that you appreciated our top-notch equipment and comfortable environment. We're thrilled to be your top choice for dental care in Penang, and we're grateful for your recommendation. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Warm regards, SmileBay Signature Team
SmileBay was recommended to me by a friend. I found it to be extremely clean and with a friendly staff. They have some of the most advanced technology in the Penang area. Dr. Cynthia has been the best Dentist I have been to.
Reply from the clinic
Dear Tash, Thank you for choosing SmileBay for your dental care and for taking the time to share your experience with us! We're thrilled to hear that you were recommended to us by a friend and that you found our clinic to be extremely clean with a friendly staff. At SmileBay, we strive to provide our patients with the best possible care and experience, and we're delighted to hear that you found our technology to be advanced. We're also thrilled to hear that Dr Cynthia provided you with exceptional care and that your experience with her was the best you've had with a dentist. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to provide you with continued excellent care and support. Warm regards, SmileBay Signature Team
6 out of 5 for the fantastic treatment and staff. The dental surgery is state of the art and Im thrilled with the outcome of the implants and crowns. Im from Australia, and the trip to Penang was worth the effort.Thank you SmileBay staff
Reply from the clinic
Dear Robert Schenck, Thank you so much for your glowing review! We're thrilled to hear that you rated … More
Dental clinic environment is fantastic, Dr Ian has a great experience dentist with excellent knowledge of professionalism. He is giving a positive solution and well explanation to fix my teeth crown. Overall, the treatment I felt comfortable and satisfactory.
Reply from the clinic
Dear CK LOH, Thank you for taking the time to share your experience with us! We're delighted to hear that you found our dental clinic environment fantastic and that Dr Ian provided you with excellent care. It's wonderful to know that Dr Ian's experience and professionalism made you feel confident in the treatment you received. We're glad that Dr Ian provided positive solutions and thorough explanations to fix your teeth crown, ensuring that you felt comfortable and satisfied throughout the process. Our goal is to always provide our patients with top-quality care in a comfortable environment, so we're thrilled to hear that we met your expectations. If you ever need further dental care or assistance in the future, please don't hesitate to reach out. We're here to help! Warm regards, SmileBay Signature Team
On cruise and wife suffered toothache. Onboard ship no dental. Went here when docked and was very good with walking distance 10 minutes away. They took care of pain and procedure explaining whole process with options.
Reply from the clinic
Dear Sam Wren, Thank you for sharing your experience with us! We're glad to hear that you found us while on your cruise and that we were able to provide care for your wife's toothache during your stop at the port. It's important to us that our patients receive prompt and effective treatment, especially in urgent situations like this. We're pleased to know that our location was convenient for you, being within walking distance from where your ship docked. Our priority is to ensure our patients are comfortable and well-informed, so we're happy to hear that our team explained the whole process and provided you with different options for treatment. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to help! Warm regards, SmileBay Signature Team
I found Smile Bay and Dr. Ian Foo a couple of years ago but just completed some extensive work with them. The professionalism, service, attitude, facilities and care are ALL top notch! More attention with better care and expertise than can be found in my home country of the USA..Highly recommended!
Reply from the clinic
Dear Pedro S., Thank you so much for your fantastic review! We're thrilled to hear that you found SmileBay Signature and Dr Ian Foo a couple of years ago and recently completed some extensive work with us. It's wonderful to know that you experienced top-notch professionalism, service, attitude, facilities, and care throughout your time with us. We take great pride in providing our patients with the highest level of care and expertise, and we're delighted that you found our standards to exceed those in your home country of the USA. Your recommendation means a lot to us, and we truly appreciate your trust and support. If you ever need any further dental care or assistance in the future, please don't hesitate to reach out. We're here to provide you with continued excellent service and care. Warm regards, SmileBay Signature Team
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