Patients
Reviews of SmileBay Signature (Weld Quay).
George Town, Malaysia. 118 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
The evidence
What patients actually wrote.
out of 5, from 118 reviews
As someone who has always had nightmares about going to the dentist, after more than 50 years, SmileBay has finally put those fears to rest! The experience is totally different. A state-of-the-art practice, coupled with a super professional team, delivering a first class customer experience. I was calmed, reassured, and thanks to their expertise, I finally felt confident for the first time ever.…
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The staff are simply first rate. From the front-of-house reception team, to the nurses, to the first class dentistry doctors. I was under the supervision of Dr. Ian Foo. The man is a master of his craft. I arrived with a broken tooth that needed a complicated root canal treatment and only a few days to get it fixed. Dr.Foo and the team bent over backwards to ensure this happened - but never at the risk of my health. Having had the RTC treatment, incredibly I returned a few days later to have a “same day crown” treatment. A new crown measured and fitted in one day! Amazing. All I can say is thank you SmileBay. I’m afraid that it makes my dentistry care in the UK look positively second rate. I am now going to have to return to Penang for all my dentistry care!
Reply from the clinic
Dear Steve Edmonds, Thank you so much for your incredibly heartfelt and detailed review. It truly means a lot to us, especially knowing that you’ve had dental anxiety for over 50 years and that SmileBay has helped put those fears to rest. We’re delighted that your experience with our state-of-the-art facilities and professional team made you feel calm, reassured, and confident throughout your treatment. Dr Ian Foo and the entire team are truly grateful for your kind words. They take great pride in providing safe, high-quality care, and it’s wonderful to hear that the root canal and same-day crown treatment met your expectations within your tight timeline. Thank you once again for your trust, your kindness, and for choosing SmileBay. We look forward to welcoming you back whenever you’re in Penang. Warm Regards, Smilebay Signature Team
Dr Liew is a very nice Dr. She care my feeling and concern my comfortable when tooth filling was carried on. I had very nice experience in this treatment. Comfortable,no pain and relax. Environment is very peaceful,beautiful,big space. The assistant there are very polite and helpful. I will come again for future treatment.
Reply from the clinic
Dear Liu Hong Qing, Thank you so much for your kind and thoughtful review! We're so happy to hear that you had a comfortable, painless, and relaxing experience with Dr Liew. She truly cares about her patients’ comfort, and it's wonderful to know that her attentiveness made a difference for you. We’re also glad you enjoyed the peaceful and spacious environment, and we’ll be sure to pass along your kind words to our polite and helpful assistants as well. We look forward to welcoming you back for your future treatments! Warm Regards, SmileBay Signature Team
Before I went to Smile I have heard they are good but expensive. They were not wrong except it depends on how one perceive value for money Their preliminary consulting is exceptionally good. Dr Yong gave me a holistic assessment with options and expectations of the options in the most succinct manner . They were very thorough in x Ray , scanning , photographing etc which is reassuring and…
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subsequently proved to be why they are professionally very competent. In particular the service rendered from the front desk viz: Roza is the epitome of customer service at its best .the after service is personalised ! Dr Yong in particular conducted his profession as an art form in that he is incisive operationally and gives his clients the reassuring comfort . You pay for what you get. Highly recommended. Bravo to an exceptional dentist.
Reply from the clinic
Dear Boon Eow Phee, Thank you so much for your thoughtful and detailed review! We truly appreciate your kind words and honest perspective on the value of care. At SmileBay Signature, we believe that quality dental care goes beyond treatment — it’s about providing a complete, transparent, and reassuring experience from start to finish. We’re glad to hear that Dr. Yong’s professional approach gave you clarity and comfort, and that our advanced diagnostics and imaging contributed to that confidence. A special thank you for your kind mention of Roza — she embodies the standard of personalized service we strive for at every touchpoint. We’re honored by your recommendation and truly grateful for your trust. Your words inspire us to continue delivering excellence in both care and service. Warmest Regards, SmileBay Signature Team
My partner and I had a fantastic experience at this dental clinic during our visit to Malaysia. The team was kind, professional, and incredibly accommodating. They managed to book us in on the same day and even stayed back after hours to ensure we were seen. Dr Yong Peng San was approachable and understanding. He took the time to clearly explain our options and helped us choose the best solution…
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n for our needs. We are so pleased with the final result, the dentures look fantastic and very natural. The office staff were also amazing - friendly, responsive, and patient with all our questions and last-minute requests. From start to finish, we felt genuinely cared for and supported. We highly recommend this clinic to anyone seeking high-quality dental care with a personal, compassionate touch. Thank you to everyone who made our visit such a warm and positive experience. We are truly grateful xo Kristy (Australia) & Pae (NZ)
Reply from the clinic
Dear Kristy Louise, Thank you so much, Kristy and Pae, for your heartfelt review! We’re truly honored that you chose SmileBay Signature during your visit to Malaysia and are so happy to hear that your experience with Dr Yong, our team, and the entire process was so positive. We’re especially glad that we could accommodate both of you on the same day and provide the care you needed, even after hours. Dr Yong and the team are committed to providing not just high-quality dental care but also a compassionate and personalized experience — and it means the world to us that you felt that throughout your visits. Thank you again for your kind words and recommendation. It was a pleasure having you both with us, and we wish you all the best on your continued travels. You’ll always be part of the SmileBay family! Warm Regards, SmileBay Signature Team
Traveled all the way from KL to Penang just for my dental treatment and it was totally worth it! I had a cracked back tooth, and Dr. Ian managed to complete the entire crown procedure in just 3 hours including making the crown in house. The service was fast, efficient, and handled with great professionalism. Huge thanks to Dr. Ian and his amazing team for their excellent care and top-notch…
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dental work. Highly recommended!
Reply from the clinic
Dear Melvin, Thank you for your kind words and traveling all the way from KL to Penang to visit us! We’re so glad to hear that your experience with Dr Ian and the team was smooth, professional and worth the journey. It’s always our goal to deliver efficient, high quality care and we’re happy to know we could restore your smile in just one visit . Your recommendations truly means a lot to us. We look forward to seeing you again. Warm Regards, SmileBay Signature Team
While on a cycle tour I broke a front crown. The emergency treatment was absolutely first class! The personal attention and care I received from all the staff and professionalism was incredible. Thank you Dr Chee and all your staff for helping me smile again.
Reply from the clinic
Dear Keith Archer, Thank you for your wonderful feedback! We're glad we could assist you during your cycling tour and restore your smile. Dr Cynthia Chee and the entire team truly appreciate your kind words. Wishing you safe travels. Warm Regards, Smilebay Signature Team
So grateful l can meet Dr.Yong. Make all on four implant for me. Upper and lower. Very skilled, expert and professional. Just a few visit and my attractive smile is back ! I also want to thank the manager, Kelly, and her team. You all are very friendly and very helpful and very professional.
Reply from the clinic
Response from the owner Edited a year agoDear jo wi, Thank you so much for your kind words and heartfelt feedback! We're thrilled to hear that Dr Yong’s expertise and professionalism helped restore your attractive smile with the All-on-4 implants. Your satisfaction and confidence mean the world to us. We’re also delighted that Kelly and the team made your experience friendly and seamless. Your smile is our greatest reward! Wishing you all the best, and we look forward to seeing you again in the future. Warm Regards, SmileBay Signature Team
I am very impressed with the professionalism and level of service at SmileBay. Dr. Ian Foo was very friendly and courteous, and his reassurance really made a big difference to me. Kudos also go to all the staff, who are very friendly and …
Reply from the clinic
Dear The Good Pianist, Thank you so much for your kind words! We are delighted to hear that you were … More
I hesitated to get my wisdom tooth removed until I met Dr. Yong. My tooth was complicated, but with the detailed explanation and post-op care provided, I felt more at ease. Despite my nervousness, the friendly and gentle staff made all the …
Reply from the clinic
Dear Nurul Huda Adnan, Thank you so much for sharing your experience with us! We're delighted to hear … More
During our visit to Georgetown, my spouse and I sought out SmileBay Signature based on its online reviews. WhatsApp communication, scheduling our appointment was easy. Dr. Ian Foo and his team demonstrated exceptional professionalism and …
Reply from the clinic
Dear T Lau, Thank you so much for your wonderful review! … More
Great experience. Staff is professional and Dr Ellie did a great job. Shoutout to the front desk concierge, very accommodating.
Reply from the clinic
Dear Barry Rosenblatt, We’re thrilled to hear about your great experience at our clinic! The … More
Going to the dentist can be a really nice experience. In my case it was an old crown I had to replace. It was all done the same day, as they have in house manufacturing. …
Reply from the clinic
Dear Knud Rasmussen, It's wonderful to hear that your visit to the dentist, especially for a crown … More
I recently had an outstanding experience with Dr Yong at SmileBay for my full upper and lower denture,and I couldn‘t be happier with the results. …
Reply from the clinic
Dear Guido Wyss, Your positive experience with Dr Yong at SmileBay Signature is fantastic! … More
The Doctor and assistants are very professional and helpful in providing the care and support for me. I appreciate the Doctor took the time to explain every step ahead of time to ease my concerns and worries. The facility is top notch, very …
Reply from the clinic
Dear Liyun Brooks, Thank you for sharing your positive experience with SmileBay. It's wonderful to … More
Wonderful one stop center for your dental treatment with state of the art equipment, experience team delivering effective and efficient solutions and services. Pleasant personality of Dr Yong with his professionalism, steady hands and great …
Reply from the clinic
Dear Eu Gin Tan, Thank you for sharing your positive experience at Smilebay Signature. Your … More
Excellent service as always from Dr Ian and the team at Smile Bay. Enjoyed the new Weld Quay experience- the spacious new clinic certainly has that ‘wow’ factor. …
Reply from the clinic
Dear Rosemary Godfrey, Thank you for sharing your consistently excellent experience with Dr Ian and the … More
I recently had a crown fitted at Smile Bay’s new clinic at Weld Quay, a stunning modern facility. The excellent, highly professional and empathetic Dr Ian carried out the procedure over two separate sessions on the same day - possible …
Reply from the clinic
Dear Richard Parry, Thank you for sharing your recent experience at SmileBay. Having a crown fitted … More
I had a very positive experience with laser therapy at this clinic. Laser therapy is an advanced technique that uses laser energy to target and remove infected gum tissue, and I couldn't be happier with the results. …
Reply from the clinic
Dear Alfred Gafner, Thank you for sharing your positive experience with laser therapy at the clinic … More
Made an appointment and able to reach my turn without much waiting time. The environment is nice and dental service is very professional. In overall, very satisfying with the quality of the dental service.
Reply from the clinic
Dear Yau Ping, Thank you for sharing your positive experience. Having a smooth appointment … More
We, family of 5, all had a very pleasant experience with Dr. Ian Foo and his staff. Dr. Ian Foo was very patient with us and spent a lot of time showing us our x-rays and explaining to us the treatments process and. the staff was very …
Reply from the clinic
Dear Jes, Thank you for sharing your positive experience and recommending Dr Ian Foo and … More
I have been a patient of Dr. Yong at SmileBay Signature for the past 15+ years, and I can't express how grateful I am for his exceptional dental care. Dr. Yong is not just a dentist; he's a true artist when it comes to crafting beautiful …
Reply from the clinic
Dear Jess Ng, Thank you for sharing your heartfelt and glowing testimonial about your … More
My father had a crown done at SmileBay Dental and had a wonderful experience. Dr Liew was very knowledgeable and experienced and produced a perfect crown. We will definitely be back with the rest of our family.
Reply from the clinic
Dear Julia Trembath, Thank you so much for taking the time to share your father's positive experience … More
After approaching a few dentists in penang where I have an apartment, I found that Dr Ian seemed very competent and indeed he turned out to be so, I had a full mouth rehabilitation (crowns, bridges, implants) over a period of 18 months as I …
Reply from the clinic
Hi Richard Clarke, We're glad that you noticed the modern technology we have available at SmileBay. … More
Exceptionally friendly service. Ian was knowledgeable and highly skilled. I'm very satisfied with the end result. Highly recommended!
Reply from the clinic
Hi Samuel M, Thank you for your kind words! Exceptionally friendly service, knowledgeable and highly skilled dentists like Dr Ian, and a high level of satisfaction with the end result are vital aspects of a positive dental experience. Your recommendation is greatly appreciated and will undoubtedly assist others seeking quality dental care. If you have any more feedback or if there's anything else you'd like to share, feel free to do so. Your recommendation is highly valued! Warm Regards, SmileBay Signature
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