Reviews of Sky Dental Clinic.

Hi Rebecca, The amount for orthodontic treatment is completely clear at the beginning before you decide whether to start your orthodontic treatment and is described in the contract that your parent signed. Since you wrote in your review “without additional costs”, we clearly state that this is the amount for the entire orthodontic treatment together with the retainers - in our clinic we do not have a policy to charge for each visit during the treatment, but quite the opposite - each one is included in the initial amount, in your case 8,000 BGN and the patient does not pay anything more related to their orthodontic treatment. Apart from the orthodontic treatment, you are charged for tartar removal - from the beginning of the treatment, you did not maintain satisfactory hygiene, for which we have conducted training (a special cleaning kit was given) and we have commented on the photos we have in your archive that the gum is inflamed, swollen, bleeding and painful even when touched. The situation escalated when the braces on your teeth were not visible due to uncleaned plaque and food. We have the contractual right to remove the braces in such a situation (poor hygiene and plaque on your teeth can lead to cavities, and then the priority in treatment is health and having teeth over alignment), but we nevertheless showed patience. You did not show up at the clinic at all for several consecutive visits (several months in a row), which made it difficult for us to control the situation, as a result of which the enamel on your teeth began to crumble in combination with the numerous cavities. We talked about them every visit (photos were taken by date of initial cavities to already formed craters). We introduced your father as a parent to the situation, we got his consent and started doing these cavities, one of which was no longer cavities, but pulpitis (caries reaching the nerve). Of course, you were charged for this - these procedures are outside the scope of orthodontic treatment. We removed the braces in the lower jaw after months of discussions about improving hygiene and, subject to this condition, we would put them back on. We left the braces in the upper jaw so that we could at least close the extraction spaces. These are the spaces of the teeth that were already extracted for the following reasons: severe crowding of the teeth in the upper jaw and lack of space for their arrangement, dental and skeletal class 2 (5°) - this means that your upper jaw is forward compared to the lower one both dentally and skeletally and in combination with the factor of completed growth, lack of space and a large horizontal distance between the upper and lower front teeth, our treatment option was only and only the extraction of 2 premolars. This was explained to you during the 1-hour orthodontic consultation with your father, supported by a panoramic photo, measurement and analysis of lateral teleradiography, intraoral photos, intraoral scans and face photos. The decision to extract teeth is not taken lightly and is subject to strict rules, analysis and information before signing a contract for treatment and their extraction. We have this information with both you and us, as well as a contract with them and informed consent for tooth extraction. This is a decision that you make before starting treatment and you are familiar from the very beginning with the treatment plan and the extraction of teeth to correct the skeletal and dental problem. You were seen by several doctors from our team, as you were half an hour or more late for your visits or did not come at all. You have currently started a new orthodontic treatment, for which you are paying 8,000 BGN again, as before the treatment with us, you had interrupted another orthodontic treatment for the sole reason that you decided that you did not want to wear braces a few months after they were placed. The conclusion at the moment is 3 orthodontic treatments or at least the start of them and for which you claim that the result is unsatisfactory. There can be no result without assistance in both hygiene and compliance with your given hours. Thank you for the feedback and we hope you find your place and be satisfied with the new treatment. Sincerely, Dr. Petya Stoyanova

Thank you for your review, your opinion is important to us. Dr. Filova is a professional who gives perfectionism, humanity, ethics and attitude, we are not surprised that she saved your front teeth and smile. We as a team also like her very much :)). We are very happy when patients notice our uncompromising hygiene protocols and standards which in combination with the latest generation equipment and the human factor - Dr. Filova - have made a huge difference in your case. Greetings from all of us and see you again :) Vyara

Hello, we also think that Dr. Marinov is great. When it comes to a smile and its salvation, reconstruction or making a new one, he knows what he is doing. Your soft tissue surgery as well as the placement of implants was not easy, but we are happy with the beautiful result and thank you for the trust voted not only by you, but also by your entire Petrovi family. Until next time :) - Vyara, Sky Dental Clinic Team

Hello, Thank you for taking the time to share your opinion and experience about our services! We are sorry for the unpleasant experience you had after visiting our clinic. It is possible for a filling to fall out in children due to the difficult isolation of the teeth from saliva, but in your child a rubber dam was used during work precisely for the purpose of isolation from saliva and creating a dry and sterile field. These are the optimal conditions for gluing a filling not only in children, but also in adults. When these isolation rules are followed, the falling out of a filling is unusual. In such cases, our standard of work and patient care requires an examination, to establish the cause and subsequent correction - making a new filling without being charged as a guarantee for our work. The guarantee for work on a child's tooth with us is until its replacement with a permanent one. The price of 600 BGN that you paid does not just include 2 fillings, but as it says on the receipt, the price includes a "total pulpectomy" (this is a treatment for pulpitis, not just childhood caries) and the filling afterwards to complete the tooth. We would like to inform you that the treatment was performed by Dr. Stoimenova, who is no longer part of our clinic's team. However, we take responsibility for the work performed by doctors who no longer work with us - as we believe is right. We always strive to provide high quality services and are committed to solving any problems related to the treatment of our patients. We understand that the situation is disappointing, which is why we suggest that you visit the clinic for an examination and if it is determined that the fillings indicated in the attached receipt have fallen out, a repair can be performed or the amount paid can be refunded in accordance with our warranty policy. We hope to have the opportunity to resolve the situation in the best way for both parties. Once again, thank you for your feedback and we apologize for the inconvenience and discomfort caused! Best regards, Sky Dental Clinic Team

Hi Danielle, Thank you for the review of your experience with us. We also think that Dr Hristova is great, she is very gentle and she always tries and gives her best. We are very glad that you were able to experience our "kind of dentistry" and will be happy to see you again in the future. Best regards from Dr Hristova, Sashka and the rest of the team :)

Thank you for your review, Dr. Marinov is a professional and we are glad that you got what you came for - professional attitude and pain-free performance. Implants and smile restoration are his passion and we are glad that we could be of help as a team. Best regards, Sky Dental Team :)

Thank you for your feedback, it's our pleasure too. Greetings from the whole team :)

Dear K M, thank you for the feedback. Dr Velkovski is one of our best doctors, I personally believe that he can put at ease even the most frightened and stressed patients - this is one of his traits. Other positive traits include thorough treatment planning, meticioulous attention to the detail - not surprised that you have had the best dental cleaning and spot on repair of your teeth - this doctor is like that and he has a bright future ahead of him. I am so happy that you liked our high tech dental equipment and were able to experience our first class dentistry. Welcome to our dental family. Regards, Dr Marinov

Thank you for the review, we also think Dr. Filova is great. Thank you for the trust, the road was not easy. The digital planning of the smile and the final implementation with crowns and veneers and gum correction is difficult, but in the end the result is WOW. Greetings from the whole team - Dr. M

Dear Lyubomir, thank you for the kind words. Your treatment was very complex, with a lot of hurdles but we always get to the end with great patients like yourself and professionals like Dr Maria Filiova. She is kind, meticolous, possesses a vibe like no other and her calm demeanour are key traits in her character. Her dedication to her work and patients is trully commendable and I believe that she has a very bright future ahead of her. I am very proud to call her my colleague and to work side by side with her. Thank you for the trust and patience. Best regards, Dr Marinov

Thank you for your trust and evaluation. Treating cases with skeletal support and braces in adolescents is quite challenging, but in other cases like yours, Invisalign is enough, it's all in the details and individualization of the treatment plan. You, both as a family and individually, were great. Thank you for your patience, the result is great. See you again and greetings from the whole team :) Dr. M

We also think that Dr. Georgieva is great, her dedication and diligence are on another level. Thank you for the rating and for the trust. Greetings from the doctor and the whole team :). Faith

Thank you Anastasia, we also appreciate and think Dr Velkovski is great. He has an eye for the detail and also takes time to explain to the patient which puts her/him in ease with the treatment to come. I think that you are in safe hands with him. Thanks for the review and regards from the team, Dr Marinov

Dear Pavel, thank you for the kind words, we are very happy that you were able to experience our "everything in one place" team strategy - we believe that this approach combined with our equipment and young talented doctors as a team really sets us apart. Cheers and see you soon for prophylaxis. Regards from everybody - Viara :)

Thank you for the review, we also think that Dr. Filova is a great professional with an approach. We are glad that our equipment and cleanliness in the clinic are up to standard. Greetings and see you again from the whole team :), Vyara

Hello, Dr. Filova is one of the young specialists at the clinic who is undergoing incredible development and never ceases to surprise me. In addition to the fact that working with her and treating her seems fun and easy, I am also amazed by her hard work and modesty. There is no way such a doctor with such a work ethic will not go far and I am glad that she is part of the Sky Dental team. Thank you for your review (it simply confirms my assessment and trust in this doctor) and see you again. Sincerely, Dr. Kalin Marinov

Thank you for the review, we also think that Dr. Georgieva is great and gives her best to her patients. Greetings from the whole team :)

Тhank you, we are very happy that you were able to experience our 5-star service, atmosphere and treatment! Cheers :)

Not much to say, Dr Kalin Marinov and dental technician Stefan Petrov are a great team indeed, we are glad that you were able to experience our All-on-4 treatment and our concept "Everything in one place". Thank you and see you soon at the prophylaxis appointments, regards Viara :)

Thank you for kind words and the feedback, it is important to us. We are very impressed that you recognised our state of the art equipment, team of doctors and the results from the gum surgery, welcome to our dental family ❤️, regards, Dr Marinov

Dear Lubov, Thank you for the honest review, we also think that Dr Georgieva is awesome :) We are glad that you were able to experience our first class dentistry and in particular orthodontic treatment with Aligners, it is great and it is comfortable if you are the right case for this treatment. As always we are easy to reach out should you need to, regards from Dr Georgieva and the whole team at Sky dental, Vyara :)

Dear Amanda, thank you for the kind words, I am thankful to you for the trust and patience in solving your difficult case. I am very happy that you felt the warmth and kindness of our team. Welcome to our dental family, your positive attitude made it all the more worthwhile and I feel that I/we have a friend for life. Cheers and see you soon for cleaning and maintenace :) Regards, Dr Marinov

Hi Eleonora, thank you for your wonderful words, they are a credit to the entire team for successfully resolving your complex orthodontic case. We also think that Dr. Petya Stoyanova and Sevi are great and we are glad that we were able to infect you with our enthusiasm and positivity. You have been part of our dental family for a long time :) Regards, Vyara, Sky Dental Team

Thanks Dr Petrova, I am humbled by your kind words, regards, Dr M.