SmileJet

Patients

Reviews of Shtern Dental Clinic.

Cancun, Mexico. 261 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.

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SmileJet AI analysis

What these reviews add up to.

7.5 out of 10

Overall score

50 reviews read

4 public sources checked

Confidence in the reading: High

Last written 31 May 2026

Shtern Dental Clinic is a well-established multi-specialist oral surgery practice in Cancun with verifiable Mexican licenses, a large named team including a Maryland-fellowship surgeon, and published package pricing competitive for the region. The clinic handles complex full-arch and zygomatic implant cases supported by CBCT, in-house lab, and microscope-assisted endodontics. Two genuine 1-star reviews surface a crown failure with a refused refund and a pre-treatment communication breakdown, which are worth noting for high-spend tourists.

Authenticity

7/10

Baseline 8: UNAM license, COFEPRIS reg, Dental Departures Premium, 261 Google reviews with negatives surviving. -1: one same-surname reviewer, one business-account marketing-copy review. Final 7.

Treatment quality

7/10

Baseline 8: 9-specialist team, CBCT, in-house lab, microscope RCT, zygomatic implants capability. -1: crown fell out at 6 months, clinic refused partial refund. Final 7.

Cleanliness

7/10

Baseline 7: multiple reviews cite clean office and state-of-the-art equipment. No JCI cert. No infection complaints noted. Final 7.

Team

8/10

Baseline 8: 9 named specialists with credentials, Dr. Dan Kopilovich Maryland fellowship, multilingual team, Kevin/Andrea/Yurima all named positively. One comms failure complaint. Final 8.

Price value

8/10

Baseline 8: All-on-4 at $9,900 clearly published, 20-unit veneer and crown packages transparent. Competitive for Cancun. Lifetime warranty claim present but enforcement questioned. Final 8.

Tourist suitability

8/10

Baseline 8: Cancun tourist hub, English/multilingual staff, WhatsApp USA/Canada line, concierge services, patients documented flying from Miami and US cities. Final 8.

What comes up well

  • Dr. Dan Kopilovich holds fellowship training from University of Maryland Medical Center
  • UNAM license 5758458 and COFEPRIS registration publicly listed
  • All-on-4 package priced at $9,900 with IV sedation and zirconia superstructure included
  • In-house lab, CBCT, 3D intraoral scanner, and microscope-assisted root canals on-site
  • English-speaking multilingual team; WhatsApp line for USA/Canada patients

Points to weigh

  • Crown fell off 6 months post-treatment; clinic refused partial refund and required patient to fly back
  • One same-surname reviewer (ilay shtern) and one business-account review with marketing-style language

This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.

The evidence

What patients actually wrote.

4.9

out of 5, from 261 reviews

5 253
4 0
3 0
2 0
1 8
DRA Nazly Mendez Gonzalez via Google 5.0 out of 5
The way they work is incredible; they are very professional. They explain everything to us, and the work is always done with dedication and detail. Definitely highly recommended, they take care of every detail of our smile. …
Reply from the clinic

Thank you very much for your positive review! We truly appreciate you taking the time to share your experience. Your feedback motivates our team to continue providing excellent service. We look forward to welcoming you again in the future

Eugenia via Google 5.0 out of 5
Excellent service and attention, wide range of services offered. Highly recommended! P.S. The coffee is delicious! 👌🙂 …
Reply from the clinic

Thank you very much Eugenia!!!

Natali Olieinikova via Google 5.0 out of 5
Best experience in clinic Mark Shtern Dental! So professional Doctor Mark, fast work, new modern equipment, good stuff!
Reply from the clinic

Thank you very much for your positive review! We truly appreciate you taking the time to share your experience. … More

Rickie Magendavid via Google 5.0 out of 5
Dr. Shtern was incredibly professional and efficient. He performed a comprehensive check, scan, and analysis with cutting edge technology and incredible team of specialists working together in one clinic to create a personal, professional …
Reply from the clinic

"Thank you very much for your positive review! We truly appreciate you taking the time to share your experience. … More

Gadi Silberberg via Google 5.0 out of 5
I flew from Miami with my wife for a treatment of a few implants, and crowns, from the moment we got here the entire team was very helpful and friendly, the entire process was the easiest ever and the clinic is super clean, and good energy, I highly recommend
Reply from the clinic

thank you so much for the review !! we appreciate it !

Anna S via Google 5.0 out of 5
Thank you very much for The professional service of dr mark which placed an implant
M via Google 5.0 out of 5
I don't know of a better dental clinic! Professionalism, treatment, care... everything is top-notch!!! From the initial contact to the final consultation, they were very friendly and competent. No questions went unanswered, and they took …
Marc Heller via Google 5.0 out of 5
Highly recommended clinic. Very professional work. I couldn't have imagined a better result.
Reply from the clinic

Thank you for your wonderful review We are delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team and inspire us to keep delivering the … More

Junona Vasiljeva via Google 5.0 out of 5
Wonderful clinic with excellent results. Very professional and friendly. I am more than satisfied with the outcome.
Liza Dacian via Google 5.0 out of 5
I had an old bridge replaced, got veneers on top and whitening on the bottom. The whole process was seamless, everyone was very professional and efficient. I’m incredibly happy with the results; Dr Parra is amazing not only as a dentist but also with her bedside manners. 5 stars all around, highly recommended!
Andrew Cher via Google 5.0 out of 5
I live in Seattle and needed to do a lot of work on my teeth. Luckily, Mark and Gilberto did perfect work for me and saved me lots of money. Their service is impeccable, and implants look wonderful. Will be coming over tovisit then every vacation. Thank you, doctors and team!
Alex Tal via Google 5.0 out of 5
Very nice and clean place, professional and awesome staff, flawless experience and great results that last! I recommend everyone to visit Dr. Shtern office 👍 …
אור ביטון via Google 5.0 out of 5
Excellent experience! Professional and pleasant service. Both Dani and Mark are very professional and provide a good atmosphere, and also in general, knowing that you can speak Hebrew, highly recommended!
Людмила Егорова via Google 5.0 out of 5
I was pleasantly surprised by the quality of service and prices. I expected a higher price tag for such a service. What's also great is that the clinic has all the specialists who can handle any task.
Mara Baldissoni via Google 5.0 out of 5
It was muy first time at this cómic and I was so happy I came here. The cómic is spotless with state-of-the-art machinery and tools. It is also very cute since the owner makes Art and some pictures are hung on the walls They made me 2 kind of night guards and everything was so well done and quick. The dentist checked my teeth and we did a x-ray too. She is very knowledgeable, we spoke Spanish and…
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English since they are international. She explained everything thoroughly and she was patient but resolute. I was very happy with her and with the kindness of everybody in the office (total Mexican kindness, like always). Really good experience

Gary Gabrel via Google 5.0 out of 5
Hello, my name is Gary and it’s my pleasure to give a review for the Mark Shtern Dental Clinic in Cancun Mexico where I have just had the best dental experience of my long and blessed life. That’s saying a lot. As a 74 year old Boomer and life long sugar addict, I have been getting dental work done forever; probably 15-20 different dentists doing work of all varieties good and bad, often painful…
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and expensive, rarely with a real human connection as I felt with the Shtern team. My wife and I visited the Shtern office a year ago traveling 2800 miles from our home in the USA . We got lots quality work done, saved lots of money, and had a nice little vacation. I recently had an old filling break down, our local dentist said it would probably take a rool canal costing thousands. I came straight back to Shtern— they saved my tooth — it looks and feels great. The procedure was painless, and cost hundreds not thousands. I will be coming back for all my work as long as I can make the trip. The Shtern is a small but “Top Shelf” clinic using all of the most modern equipment and techniques, but lots of dental offices meet this standard. What set this experience apart and above all others for me was the human experience. Entering their modest offices I was first impressed that it was clean and orderly, and decorated with a tasteful variety of modern art. Very pleasant high quality music was playing. Everyone was smiling and happy, attentive and ‘present’. They listened carefully and patiently to my complaint, explained my choices and their recommendations. They gave me confidence that they were working to solve my problem in the simplest and best way possible, not in way most profitable or interesting to them. Maybe it was just me — I can come across as friendly and even cute, I recommend this approach— BE NICE to MEDICAL Personnel and Mechanics. I believe if you are nice and respectful, they will be nice too; if you choose this clinic you will be glad that you did. Shtern Dental — healthy happy professionals who take pride in their work. I recommend them to my family friends and extended community

Reply from the clinic

Thank you so much Gary we appreciate it !

Igor Popov via Google 5.0 out of 5
I recently visited Dr. Mark Shtern’s dental clinic in Cancun, and the experience exceeded every expectation. From the moment we walked in, Mark took incredible care of me and my wife—patient, detailed, and focused on making everything completely stress‑free. Dan, our surgeon, was outstanding and guided us through every step with skill and confidence. The entire team was professional, friendly, and…
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genuinely attentive. The clinic is spotless, modern, and equipped with technology that immediately inspires trust. I’m truly grateful for the work they did and highly recommend them.

Reply from the clinic

Thank you very much for your kind words, Igor! We truly appreciate your trust and are delighted to know that you had such a positive experience. Our entire team is grateful for your support, and it means a lot to us that you took the time to share your feedback.

Iyad Azar via Google 5.0 out of 5
Had a great experience on dr Mark clinic. From the day we start chatting till the day I arrived, everything went smooth and great. Always answers all my questions and concerns. They work around my schedule to come over there and did great job. The information they Always provided helped a lot. Dr Cecilia was a great . She did great,and she explained everything in smooth way. Dr Edan with amazing…
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vibe ,they all 100% on what they doing Fair price and no hidden fees. Will be back soon Thanks all

Reply from the clinic

Thank you so much !! we appriciate it !!!

99 Studio via Google 5.0 out of 5
I would like to express my gratitude to the clinic and all the staff for the high level of service and attentive attitude. I am a patient from Israel and was very pleased with the organization, professionalism, and caring atmosphere. A special thank you to the doctor for her clear explanations and personalized approach. I highly recommend the clinic.
Reply from the clinic

Thank you for such kind words and your trust! 💙 We are very pleased to know that you were satisfied with the service, organization, and care of our team. We look forward to seeing you again!

Rolf N via Google 5.0 out of 5
Very professional service and outstanding overall experience, exceeding my expectation. I would like to express my sincere appreciation to the whole team
Reply from the clinic

Thank you so much for your kind words and appreciation! We’re truly grateful for your trust and are delighted to hear that your experience exceeded expectations. Our whole team sincerely appreciates your support.

Moria Shaki via Google 5.0 out of 5
Best experience you can have . I come from NY to do all dental work here. Beginning with the pleasantness of the actual office. So welcoming. Beautifully designed. Clean. The staff is really the best !!! From office manager , to dentists to specialists. All are so professional , patient. Kind. No exaggerations! Very responsive. And of course the actual work is second to none. Any work I have…
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done so far , and people in my family and friends whom are patients here - are so happy with the work. You feel you’re in great hands and that’s what I want to feel . Hey , dental work isn’t fun to say the least … but when you have to do it - this is the place. Doctor Shtern is incredible , and I had the pleasure of having doctors Cecilia Rodriguez, and dr. Fabricio Garces treat my gums and crowns ( I had 2 implants done here ) . And I’m very pleased with the work done. Thank you doctors 🙏highly recommended

Reply from the clinic

Thank you so much for your heartfelt review and for your trust all the way from New York! 🙏 We’re truly grateful for your kind words about our team, our office, and the care you received. It means so much to know you felt in great hands — we deeply appreciate your recommendation.

Alla Zueva via Google 5.0 out of 5
Dr. Stern and others doctors in his office are just magicians, we come from Florida every time we need dental issues and it's much affordable then in the US, but the quality is exceptional. We recomend his team all our freinds and now they are his patients, too.
Reply from the clinic

Thank you so much for your wonderful words and for your trust from Florida! We’re truly grateful for your support and so happy to know you value both the quality of our care and your experience with our team. Your recommendation means the world to us!

Laura Hardman via Google 5.0 out of 5
Came here because it was highly recommended and so happy I did. I have had good experiences in the past with other offices, but when my last dental office changed their staff, to many mistakes caused me to find the Shtern office. They have advanced equipment and a staff that has gone beyond my expectations. The absolute best! I didn’t know how good it could be! If I could give more stars, I would.
Reply from the clinic

Thank you for your kind words! We aim to provide outstanding service. It was a pleasure working with you!

Verónica González via Google 5.0 out of 5
I came all the way from Playa for treatment; it's a pleasure. Excellent technical skills and warm, human touch—it's a pleasure to come to this clinic.

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