Patients
Reviews of Shtern Dental Clinic.
Cancun, Mexico. 261 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.5 out of 10
Overall score
Shtern Dental Clinic is a well-established multi-specialist oral surgery practice in Cancun with verifiable Mexican licenses, a large named team including a Maryland-fellowship surgeon, and published package pricing competitive for the region. The clinic handles complex full-arch and zygomatic implant cases supported by CBCT, in-house lab, and microscope-assisted endodontics. Two genuine 1-star reviews surface a crown failure with a refused refund and a pre-treatment communication breakdown, which are worth noting for high-spend tourists.
Authenticity
7/10Baseline 8: UNAM license, COFEPRIS reg, Dental Departures Premium, 261 Google reviews with negatives surviving. -1: one same-surname reviewer, one business-account marketing-copy review. Final 7.
Treatment quality
7/10Baseline 8: 9-specialist team, CBCT, in-house lab, microscope RCT, zygomatic implants capability. -1: crown fell out at 6 months, clinic refused partial refund. Final 7.
Cleanliness
7/10Baseline 7: multiple reviews cite clean office and state-of-the-art equipment. No JCI cert. No infection complaints noted. Final 7.
Team
8/10Baseline 8: 9 named specialists with credentials, Dr. Dan Kopilovich Maryland fellowship, multilingual team, Kevin/Andrea/Yurima all named positively. One comms failure complaint. Final 8.
Price value
8/10Baseline 8: All-on-4 at $9,900 clearly published, 20-unit veneer and crown packages transparent. Competitive for Cancun. Lifetime warranty claim present but enforcement questioned. Final 8.
Tourist suitability
8/10Baseline 8: Cancun tourist hub, English/multilingual staff, WhatsApp USA/Canada line, concierge services, patients documented flying from Miami and US cities. Final 8.
What comes up well
- Dr. Dan Kopilovich holds fellowship training from University of Maryland Medical Center
- UNAM license 5758458 and COFEPRIS registration publicly listed
- All-on-4 package priced at $9,900 with IV sedation and zirconia superstructure included
- In-house lab, CBCT, 3D intraoral scanner, and microscope-assisted root canals on-site
- English-speaking multilingual team; WhatsApp line for USA/Canada patients
Points to weigh
- Crown fell off 6 months post-treatment; clinic refused partial refund and required patient to fly back
- One same-surname reviewer (ilay shtern) and one business-account review with marketing-style language
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 261 reviews
Excellent professionalism and attention from the entire team. With top doctors and cutting-edge technology, they made for a fantastic experience. They always pay attention to every detail. …
Reply from the clinic
Thank you so much for your wonderful review! We’re truly honored by your kind words and thrilled to hear that you felt so well cared for throughout your experience.
Dr. Maria Parra was amazing—so attentive, caring, and professional. She took her time to explain every step in a way that made feel completely comfortable. The receptionists were also incredibly kind and welcoming, which made the whole experience even better.
Great service and very professional staff. Highly recommend Dr. Kevin, Dr. Don, and Dr. Mark.
I came down here from the states and I was super nervous at first. I had been speaking with Dr. Shtern via chat for about a week before coming down. First day he went over my pano X-ray and shook my hand told me the game plan, and out me at …
In a neighboring city, I was diagnosed with seven cavities during a checkup. I went to Dr. Stern's clinic, and the first thing they did was take x-rays. Then came an examination and four more x-rays. The result: nothing needed to be done, …
I would like to sincerely thank the entire team at Dr. Mark Shtern’s clinic for their outstanding care and professionalism. …
My wife and I came from Florida to Cancun clinic. The service is excellent and professional, the prices are worth the flight and the stay. Thank you very much Mark for the treatment
Reply from the clinic
Thank you so much for choosing our dental clinic and traveling all the way from Florida to Cancun. We’re happy you and your wife had such a professional experience. It was a pleasure to provide your treatment, and we hope to see you again at Shtern Dental Clinic soon!
I had the most wonderful experience at Dr. Mark Stern’s clinic in Cancun! From the moment I arrived, I was treated like a princess 👑 every detail was explained with care and patience, and I always felt completely comfortable and confident …
Reply from the clinic
Thank you so much for your wonderful review! We’re truly honored by your kind words and thrilled to hear that you felt so well cared for throughout your experience. It was a pleasure having you at the clinic, and we’re grateful you trusted … More
Excellent clinic. Amazing service. Went in with my 15 year old son while on a trip to Cancun for emergency treatment and we received the best. Both treatment and attitude Many thanks to the entire staff and Dr. Mark
Reply from the clinic
Thank you very much, we were happy to help, we look forward to seeing you again!
Great clinic and personal. Definitely recommend! Also great location, 10-15 mins ride from Hotel zone, no problem with parking. I had urgent case and they managed to make two crowns in two days.
Reply from the clinic
thank you pavel for your kind words!
I've had multiple appointments and I can say that I've been more than satisfied with each one. The service, from the moment you arrive until the end of your appointment, is superb. All the doctors are exemplary in their dedication, and the …
Reply from the clinic
Thank you so much for your positive review. We're glad to hear you had a satisfactory experience. We hope to serve you again soon!
Excellent and attentive service from the entire team. My daughter was happy with her treatment with you. Highly recommended.
Reply from the clinic
Thank you so much, Tathiana, for your trust and for recommending us!
It's a clinic with excellent service, and they provide timely follow-up on the treatment. I'm very satisfied with the results. I highly recommend the clinic.
Reply from the clinic
Thank you so much, Olena, for your trust and for recommending us! We're delighted to hear that you received excellent care and are satisfied with the results. It will always be a pleasure to welcome you back and assist you with your dental treatment.
I had a fantastic experience with this dentist! The office is clean and welcoming, the staff is friendly, and the dentist is incredibly skilled and gentle. They took the time to explain everything and made me feel completely at ease. Best …
Reply from the clinic
Thank you so much for your kind words! We're thrilled to hear you felt comfortable and well cared for throughout your visit. Providing high-quality dental care in a welcoming environment is our priority. We truly appreciate your recommendation!
The best dentist I could ever find. I had the most amazing experience with Mark Shtern office. The team is super professional and helpful. I was so afraid of the process because I had to recover my whole month and it was not easy . …
Reply from the clinic
Thank you so much, Nurit! We're so happy to know you felt supported throughout the process and that we could help you keep your front teeth and smile with confidence again. It was a pleasure having you with us!
The receptionist is friendly, and there's parking available. My dentist, Dr. Gilberto, is a master of endodontics and also excellent at restoring teeth ❤️ He truly does dentistry justice.
What a wonderful surprise Dr. Gilberto in the middle of Cancun. What a great opportunity I had to meet this unbearable and professional doctor. I had to do a retreatment of roof canals with infection, cavity a painful treatment. Different …
Reply from the clinic
Thank you so much for your positive review! We’re thrilled you had a great experience and look forward to welcoming you back soon
Whenever I think about going to the dentist, I used to feel a little stressed, but this time it was a completely different and much more pleasant experience. From the moment I walked into Dr. Shtern's clinic, I was struck by the warm and …
Had such an amazing experience by Dr.Mark Shtern. They were all extremely professional and very reassuring with calming down all my anxieties. Every step was explained to me which helped me feel so sure every step of the way. Highly recommend!!
Reply from the clinic
Thank you so much for your positive review! We’re thrilled you had a great experience and look forward to welcoming you back soon.
This dental clinic is even better than the ones in the US. I did a cleaning & some fillings & it was not painful at all. The staff is very nice & friendly. Great service & prices. Very trustworthy. Won’t scam.
Dr. Marks holistic approach to treatment is exceptional, providing fair and quality care. Periodontist have most gentle touch without the need for anesthesia…
WOW—that's the effect Dr. Mark Stern's clinic has, from start to finish. Oh my God, I'm so afraid of dentists! It's one of my biggest phobias. Today I felt nothing but care, better than my mom's! (Remember my phobia, …
Reply from the clinic
Thank you very much for your positive review! We truly appreciate you taking the time to share your experience. Your feedback motivates our team to continue providing excellent service. We look forward to welcoming you again in the future
Excellent care from Dr. Mark and his team. He made me feel safe at all times, and I'm grateful that he was able to find a slot for my surgery even though they were fully booked. …
I never had like this experience before. All doctors professional in own way and do the best job to save teeth, do what you need to do no extra. Doctor Mark very nice with all patients have time and listen, give advice to all patients. The …
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