Patients
Reviews of Shtern Dental Clinic.
Cancun, Mexico. 261 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.5 out of 10
Overall score
Shtern Dental Clinic is a well-established multi-specialist oral surgery practice in Cancun with verifiable Mexican licenses, a large named team including a Maryland-fellowship surgeon, and published package pricing competitive for the region. The clinic handles complex full-arch and zygomatic implant cases supported by CBCT, in-house lab, and microscope-assisted endodontics. Two genuine 1-star reviews surface a crown failure with a refused refund and a pre-treatment communication breakdown, which are worth noting for high-spend tourists.
Authenticity
7/10Baseline 8: UNAM license, COFEPRIS reg, Dental Departures Premium, 261 Google reviews with negatives surviving. -1: one same-surname reviewer, one business-account marketing-copy review. Final 7.
Treatment quality
7/10Baseline 8: 9-specialist team, CBCT, in-house lab, microscope RCT, zygomatic implants capability. -1: crown fell out at 6 months, clinic refused partial refund. Final 7.
Cleanliness
7/10Baseline 7: multiple reviews cite clean office and state-of-the-art equipment. No JCI cert. No infection complaints noted. Final 7.
Team
8/10Baseline 8: 9 named specialists with credentials, Dr. Dan Kopilovich Maryland fellowship, multilingual team, Kevin/Andrea/Yurima all named positively. One comms failure complaint. Final 8.
Price value
8/10Baseline 8: All-on-4 at $9,900 clearly published, 20-unit veneer and crown packages transparent. Competitive for Cancun. Lifetime warranty claim present but enforcement questioned. Final 8.
Tourist suitability
8/10Baseline 8: Cancun tourist hub, English/multilingual staff, WhatsApp USA/Canada line, concierge services, patients documented flying from Miami and US cities. Final 8.
What comes up well
- Dr. Dan Kopilovich holds fellowship training from University of Maryland Medical Center
- UNAM license 5758458 and COFEPRIS registration publicly listed
- All-on-4 package priced at $9,900 with IV sedation and zirconia superstructure included
- In-house lab, CBCT, 3D intraoral scanner, and microscope-assisted root canals on-site
- English-speaking multilingual team; WhatsApp line for USA/Canada patients
Points to weigh
- Crown fell off 6 months post-treatment; clinic refused partial refund and required patient to fly back
- One same-surname reviewer (ilay shtern) and one business-account review with marketing-style language
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 261 reviews
Experience at the dentist’s that went beyond all possible expectations: the stress level is being relieved right at the entrance - as if your caring family meets you at a beautiful … art gallery! Doctor Mark Stern is so attentive and highly …
Reply from the clinic
Thank you Anna we appreciate it !
What a sad experience. The receptionist in this clinic misspelled my name during WhatsApp chat, later when I came to the clinic she did it again, and I’m sure she did it on purpose. She put my name and surname with 4 mistakes. Later I chat …
Reply from the clinic
Thank you for your review. We were actually quite surprised to receive a negative rating, considering we never even reached the stage of providing you with any treatment. … More
When I first came to Dr. Shtern’s clinic, I simply needed to have a crown fitted. But I had a bigger problem. My dental bridge with five crowns on my lower back jaw came loose. Doctors in the States told me they couldn't do anything about …
Reply from the clinic
We are so happy to help ! thank you !
want to share my wonderful experience with Dr. Mark Stern's clinic. Starting from the first step from Canada to the final result. All my life I was afraid of even the thought of dental treatment and lost everything, I did not expect such a …
Reply from the clinic
Thank you so much !
✨ A Confident New Smile in Cancun! I cannot recommend the Mark Shetrn Dental Clinic enough! I am absolutely thrilled with my new teeth and the confidence they have given me—I'm smiling …
Reply from the clinic
thank you so much for your kind words
This clinic, and Dr. Mark personally, were my salvation during my trip! Just before leaving for vacation, I had a toothache and didn't have time to treat it, so I contacted the hotel concierge and asked to see a "trusted specialist" as soon …
Reply from the clinic
Thank you very much for your kind words
Excellent, very friendly and professional service to the whole family. My mother came to visit and had a problem, and they treated her urgently. She left feeling very reassured and happy.
Reply from the clinic
Thank you so much for sharing your experience, Julia. We are here to help.
I had a complex dental treatment done here, and I couldn’t be happier with the experience. The entire team was amazing, professional, kind, and always welcoming. They made sure to explain every step, listened carefully to my needs, and …
Reply from the clinic
thank you so much maya for your kind words
Excellent service and attention from Dr. Mark! They have all the most sophisticated equipment and tools! 100% recommended
Reply from the clinic
Thank you so much, Paulina!
An excellent option if you want to fix and straighten your teeth. They also provide excellent service. 100% recommended! 👌👍🏻 …
Reply from the clinic
Thank you so much Dany !
Honestly blown away by the care and quality of work that is provided here, I’m from NC, USA. And needed a root canal and restoration done to one of my teeth. I have never had a truly pain free experience at a dentist until I came here. I …
Reply from the clinic
Thank you so much Ben !
Excellent! “Excellent service, very professional and attentive. The dentist explains everything clearly and inspires a lot of confidence. The facilities are clean and modern. Highly recommended!” …
Reply from the clinic
Thank you so much!!
This was my first time visiting this clinic after receiving many recommendations from friends in Miami, and I must say that every recommendation was spot on. The clinic is young and vibrant, with plenty of artwork on the walls that creates …
Reply from the clinic
Thank you so much!
This was my first time at this clinic, and I was deeply impressed by the atmosphere, the attitude of the staff and doctors, the gentleness, the professionalism, and above all, the patience and exemplary management of Mark Stern. The doctors …
Reply from the clinic
Thank you very much Galit! Hugs and kisses!
Had an awesome experience treating my teeth and my dad. We have been treated by Dr Gilberto, he is very professional, passionated about his work and very meticular! We had root canal retreatment, reconstruction, deep cleaning and crown …
very good and professional service . I had 2 implants done without no issues
I arrived from miami to cancun and had an emergency with a fall. Thankfully i found Dr.Shtern and everything went smoothly. Thanks again to everyone who helped !
Reply from the clinic
We’re so grateful for your positive review! It means a lot to our entire team and motivates us to keep delivering the best care possible.
Great. Thank you so much for great communication and professionalism.
Great clinic and very professional doctors, especially Dr. Mark Shtern. Highly recommend!
Reply from the clinic
Thank you so much for your review and recommendation! We're thrilled that you had such a great experience with Dr. Shtern and our team. We look forward to seeing you again soon!
I needed the services of Mark Shtern to fill a tooth that had a filling that was too big for me. Thanks to Mark's team, I learned about another new method that I could use to solve the problem forever. The team's experience and …
Reply from the clinic
Thank you for your review! We’re thrilled to hear that Mark and his team provided you with a great solution and that their expertise made a difference. We appreciate your kind words!
Fixing teeth in Mark's clinic was as smooth and pain free as it could possibly be. They did dental X-ray for free, cleaned my teeth properly and presented reasonable plan to fix all my dental problems. Then during the course of several …
After Dr. Shtern's clinic did their x-rays, it turns out I would need an "All-on-6" which is a difficult procedure that involves replacing my bad teeth with new prosthetics. I was really impressed with the amazing job that they did. They …
The best doctor's appointment of my life 🤩 Highly professional doctors with amazing compassion ❤️ …
Never been so confident with my smile, thanks to Shtern’s dental clinic, and his amazing team. Doctor Kevin is the best!! Best client service and good vibes all around!! 100% recommended😊 …
Reply from the clinic
Thank you so much for your wonderful review! We’re truly honored by your kind words and thrilled to hear that you felt so well cared for throughout your experience.
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