Patients
Reviews of Shtern Dental Clinic.
Cancun, Mexico. 261 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.5 out of 10
Overall score
Shtern Dental Clinic is a well-established multi-specialist oral surgery practice in Cancun with verifiable Mexican licenses, a large named team including a Maryland-fellowship surgeon, and published package pricing competitive for the region. The clinic handles complex full-arch and zygomatic implant cases supported by CBCT, in-house lab, and microscope-assisted endodontics. Two genuine 1-star reviews surface a crown failure with a refused refund and a pre-treatment communication breakdown, which are worth noting for high-spend tourists.
Authenticity
7/10Baseline 8: UNAM license, COFEPRIS reg, Dental Departures Premium, 261 Google reviews with negatives surviving. -1: one same-surname reviewer, one business-account marketing-copy review. Final 7.
Treatment quality
7/10Baseline 8: 9-specialist team, CBCT, in-house lab, microscope RCT, zygomatic implants capability. -1: crown fell out at 6 months, clinic refused partial refund. Final 7.
Cleanliness
7/10Baseline 7: multiple reviews cite clean office and state-of-the-art equipment. No JCI cert. No infection complaints noted. Final 7.
Team
8/10Baseline 8: 9 named specialists with credentials, Dr. Dan Kopilovich Maryland fellowship, multilingual team, Kevin/Andrea/Yurima all named positively. One comms failure complaint. Final 8.
Price value
8/10Baseline 8: All-on-4 at $9,900 clearly published, 20-unit veneer and crown packages transparent. Competitive for Cancun. Lifetime warranty claim present but enforcement questioned. Final 8.
Tourist suitability
8/10Baseline 8: Cancun tourist hub, English/multilingual staff, WhatsApp USA/Canada line, concierge services, patients documented flying from Miami and US cities. Final 8.
What comes up well
- Dr. Dan Kopilovich holds fellowship training from University of Maryland Medical Center
- UNAM license 5758458 and COFEPRIS registration publicly listed
- All-on-4 package priced at $9,900 with IV sedation and zirconia superstructure included
- In-house lab, CBCT, 3D intraoral scanner, and microscope-assisted root canals on-site
- English-speaking multilingual team; WhatsApp line for USA/Canada patients
Points to weigh
- Crown fell off 6 months post-treatment; clinic refused partial refund and required patient to fly back
- One same-surname reviewer (ilay shtern) and one business-account review with marketing-style language
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 261 reviews
I had various treatments and all doctors were highly professional, perfectionist and attentive. The results are amazing! The best clinic in Cancun! I had several treatments and all the doctors were highly professional, perfectionist and attentive. The results are amazing! The best clinic in Cancun!
Reply from the clinic
Thank you Hadar, we are grateful for your kind words and positive feedback!
Dr. Mark Shtern is an exceptional dentist who truly cares about their patients' oral health. From the moment I walked in, the staff was welcoming and professional. Dr.Mark took the time to explain each procedure thoroughly, ensuring I felt …
Reply from the clinic
Thank you for your wonderful review! We're thrilled to hear that Dr. Mark Shtern and our team provided exceptional care and made you feel comfortable throughout your visit. Your recommendation means a lot to us. We're here for all your dental needs!
Thank you so much Dr. Kevin for your attention, I was very happy with your service.
Reply from the clinic
Thank you for your kind words! You feedback is highly appreciated !
At this modern dental clinic, I had a fantastic experience! With excellent facilities, top-notch specialists, and friendly staff, it's truly a standout. My visit to Dr. Kevin Ishibashi was outstanding: his patience and care during the …
Reply from the clinic
Thank you so much for the fantastic review! We're thrilled you had such a positive experience at our modern clinic. It means a lot to hear you praise our facilities, specialists, and friendly staff. We take pride in providing … More
I would like to express my heartfelt gratitude to the Mark Stern Clinic. Dr. Mark himself is a great master of his work, as are the other doctors. I had a difficult case: I had to install five upper implants and build up the bone, and my …
Reply from the clinic
Thank you so much for your kind words and taking the time to leave a review! We're thrilled to hear everything went beautifully with your complex implant procedure. Dr. Mark and our entire team are dedicated to providing excellent care, and we appreciate your recognition of their expertise. We're so glad you're happy with the results!
I love the clinic, the treatment they gave me was extensive and they resolved it very quickly, super professional.
Reply from the clinic
We're so glad you loved the clinic! Thank you for the kind words about our team and the quick resolution. We appreciate you choosing us!
Highly recommended, the best place I've visited with a great team of specialized dentists and the best patient care 👌🏻 …
Reply from the clinic
Thank you so much for the fantastic review! We work hard to provide excellent patient care and build a great team, so your kind words truly mean a lot. We're glad you had a positive experience!
Excellent service, attention, location and facilities, highly recommended! 👌 …
Reply from the clinic
Thank you so much for the recommendation! We're thrilled you enjoyed our service.
The place was amazing and the doctor was super professional and did an incredible job, very careful.
Reply from the clinic
We're thrilled to hear about your positive experience at our clinic! Thank you for your kind words and for acknowledging the professionalism and care provided by our doctor. Your satisfaction is our priority, and we're here to ensure your … More
Excellent service and a 100% recommended clinic, extremely high hygiene standards and very delicate and specialized work.
Reply from the clinic
Thank you for your kind words and for recognizing our commitment to high hygiene standards and specialized care. Your recommendation means a lot to us, and we're here to provide top-notch service to all our patients. If you ever need medical care again, we're here for you. Thank you for choosing us!
Incredible service! Painless, very clean facilities, and they explain the procedure and aftercare very well. Highly recommended.
Reply from the clinic
Thank you for your kind words and for recognizing our commitment to providing excellent attention, cleanliness, and clear explanations of procedures and care. Your recommendation means a lot to us, and we're here to ensure your continued satisfaction and well-being. If you ever need our services again, we're here to help.
Thank you so much, Dr. Mark and Kevin, for the incredible work. My grandfather had implants, and he's doing great post-op. See you in 3 months!
Reply from the clinic
We're delighted to hear that your grandfather is doing well after his implant surgery with Dr. Mark and Kevin! Thank you for entrusting us with his care, and we look forward to seeing you both again in 3 months. Your kind words mean a lot … More
The best clinic in Cancun Doctor Mark very profesional, detail oriented person . Thank you for your excellent service
Reply from the clinic
We're delighted to hear about your positive experience at our clinic with Dr. Mark! Thank you for recognizing his professionalism and attention to detail. Your kind words mean a lot to us, and we're committed to providing excellent service … More
The implant crown rotated due to an improperly tightened abutment. Significant excess cement was found beneath the crown, posing a risk for future peri-implant complications. Improper seating of the abutment at the time of original …
Reply from the clinic
Dear Elizabeth, We are truly sorry to hear that your experience was disappointing, and we … More
I would like to express my sincere gratitude to Dr. Shtern and his devoted team of exceptional professionals. This place is truly a hidden gem. From the moment you walk in, it doesn’t feel like a clinic at all - the beautiful design and …
Reply from the clinic
Thank you for your kind words! We aim to provide outstanding service. It was a pleasure working with you!
It was absolutely worth flying from London! I had all my fillings done in one visit, in such a comfortable and friendly atmosphere. For the first time in my life I almost fell asleep during treatment. Dr. Mavi is amazing - thank you so much …
I would call this office a dump with a dental chairs in the middle. The front desk is incompetent. They are deceiving patients. The prices are inflated. You guys are using cheap implants that you buy for $200 and sell to patients for …
Reply from the clinic
Dear Maria, Thank you for your review. While we respect everyone’s right to share feedback, … More
I felt that I received the best dental care of my life Everyone in the office from the receptionists to the specialists were friendly …
Reply from the clinic
Thank you so much !
I would give them more stars than 5 because I am very happy with my experiences in Dr. Shtern's clinic and fully recommend them. I came in with a broken zirconia bridge and an inflammation of a root canal. The repair of the bridge was …
I highly recommend Dr. Shtern. Two dentists in the USA recommended talking to periodontist for a gum graft. I had Dr. Shtern and his periodontist, Cecilia, reviewed my situation and they recommended a preventative course first b/c I had no …
I went for Root Canal work today at Shtern Dental. I cannot say how professional and friendly everyone was. Dr. GILBERT Galvez is amazing. He told me my condition was 'tricky'. But only 'tricky' for him... my job was to just relax. I …
Reply from the clinic
Thank you so much Stephen
Mark is a true champion, a golden person and a professional at the highest level. You can feel his good energy even before the treatment begins, and it's worth it all. Warm attitude, patience, a professional hand and the feeling that you …
Reply from the clinic
Thank you May, Regards
For the past few years, I've dreamed of having beautiful teeth. But since I live in the US, it was very difficult to achieve. It's very expensive and there's absolutely no guarantee of quality work. But thank God, my friends recommended Dr. …
Reply from the clinic
thank you so much !!!
Absolutely fantastic dental care. Every person in the office is understanding and professional. I needed a crown replaced before traveling for the holidays. They were able to get me scheduled and taken care of quickly at a very reasonable …
Reply from the clinic
Thank you so much Tim we appreciate it !
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