Patients
Reviews of Shtern Dental Clinic.
Cancun, Mexico. 261 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.5 out of 10
Overall score
Shtern Dental Clinic is a well-established multi-specialist oral surgery practice in Cancun with verifiable Mexican licenses, a large named team including a Maryland-fellowship surgeon, and published package pricing competitive for the region. The clinic handles complex full-arch and zygomatic implant cases supported by CBCT, in-house lab, and microscope-assisted endodontics. Two genuine 1-star reviews surface a crown failure with a refused refund and a pre-treatment communication breakdown, which are worth noting for high-spend tourists.
Authenticity
7/10Baseline 8: UNAM license, COFEPRIS reg, Dental Departures Premium, 261 Google reviews with negatives surviving. -1: one same-surname reviewer, one business-account marketing-copy review. Final 7.
Treatment quality
7/10Baseline 8: 9-specialist team, CBCT, in-house lab, microscope RCT, zygomatic implants capability. -1: crown fell out at 6 months, clinic refused partial refund. Final 7.
Cleanliness
7/10Baseline 7: multiple reviews cite clean office and state-of-the-art equipment. No JCI cert. No infection complaints noted. Final 7.
Team
8/10Baseline 8: 9 named specialists with credentials, Dr. Dan Kopilovich Maryland fellowship, multilingual team, Kevin/Andrea/Yurima all named positively. One comms failure complaint. Final 8.
Price value
8/10Baseline 8: All-on-4 at $9,900 clearly published, 20-unit veneer and crown packages transparent. Competitive for Cancun. Lifetime warranty claim present but enforcement questioned. Final 8.
Tourist suitability
8/10Baseline 8: Cancun tourist hub, English/multilingual staff, WhatsApp USA/Canada line, concierge services, patients documented flying from Miami and US cities. Final 8.
What comes up well
- Dr. Dan Kopilovich holds fellowship training from University of Maryland Medical Center
- UNAM license 5758458 and COFEPRIS registration publicly listed
- All-on-4 package priced at $9,900 with IV sedation and zirconia superstructure included
- In-house lab, CBCT, 3D intraoral scanner, and microscope-assisted root canals on-site
- English-speaking multilingual team; WhatsApp line for USA/Canada patients
Points to weigh
- Crown fell off 6 months post-treatment; clinic refused partial refund and required patient to fly back
- One same-surname reviewer (ilay shtern) and one business-account review with marketing-style language
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 261 reviews
Amazing service !!! They save my life !! Thanks to Mark Shtern and all his team!!!
Reply from the clinic
Thank you for your kind words! We’re so glad to hear Mark and the team could help. Your appreciation means a lot to us!
This has been the most wonderful medical experience of my life! We’re from the US and decided to get our dental work done in Cancun with Mark Shtern. His clinic is the most professional with highly trained staff and also very respectful and knowledgeable professionals. My husband and I have never experienced such a wonderful visit at the dentist. Not pain at all from the numbing shots. No pain…
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from the implants! When I get numbing in the United States I hurt for 2 weeks after. My doctor polished my teeth and cleaned them and was able to get them white bright just from the cleaning. We can’t express enough how impressed we are at the high professionally trained staff. We absolutely recommend this clinic to everyone! We will return for our future dental needs. Thank you Mark Shtern, we are grateful to you from the bottom of our hearts🙏🏻
Medical procedure went very well and results are amazing. Love it and would recommend Shtern Dental Clinic cosmetic department to everyone. Thanks to all team members. Dental team amazing, but also cosmetic beauty doctor is a high rate professional. Thank you again. I'm very happy with service and my wife very impressed.
By far the best clinic I ever been to They took great care of my teeth Kevin did my veneers and truly came out like a work of art …
Reply from the clinic
Thank you for your kind words! We're thrilled to hear you're happy with your veneers. We'll be sure to pass your compliments on to Kevin. We appreciate your recommendation and look forward to seeing you again!
I had a great experience at Shtern Dental Clinic. The team is professional, friendly, and really makes you feel comfortable from the start. Everything was well organized and clearly explained, so I always knew what to expect. The whole process was smooth and efficient, and the results look amazing. I’m very happy with my new smile. Highly recommend!
I traveled a long way to visit this particular dentist on the advice of my friend/partner in Cancun and I’m not sure if I’ve ever been more impressed with the work of a dental professional. My procedure will be completed in eight months and …
Reply from the clinic
Thank you so much for your kind words and trust in our team! We're delighted to hear that you're impressed with your experience so far. We're looking forward to completing your procedure and can't wait to see the final results. We … More
Very good communication. The experience was very pleasant and satisfied with professional work. Definitely recommend this place. It will save you $ and at the same time get a lots of sunshine.
Dr. Stern is outstanding! The staff is friendly, the office is clean, and the care is top-notch. Highly recommend for anyone looking for a great dentist!
Reply from the clinic
Thank you for the kind words! We're delighted to hear you had such a positive experience with Dr. Stern and our team. We appreciate the recommendation!
I want to express my sincere gratitude to Dr. Stern and his team for their high level of professionalism, coordinated work, and attentive care. I needed a tooth extraction at two clinics in Playa del Carmen. I was told it was a complex extraction requiring multiple incisions. Since I have thrombophilia, this could make the procedure doubly difficult. Dr. Stern's clinic performed a quick,…
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painless extraction without any incisions, at half the cost of other clinics, and offered several treatment options. Everything was done perfectly, everything was explained and done very carefully. My whole family has found our dental clinic – Dr. Stern's. I highly recommend it!
The best dentist in Quintana Roo. HIGHLY RECOMMENDED SERVICE! They have the best team of dentists, prosthodontists, and endodontists, all very friendly and professional. The place has the best, most advanced technology. …
Reply from the clinic
That's wonderful to hear! It sounds like you had an exceptional experience with our team. We're delighted to have been able to help you regain your smile. Thank you for recommending our dental clinic!
This dental clinic is 100% top notch. Over the years I've had multiple services and each time I'm so pleased with the quality of the procedure. The attention to details to keep me pain free as much as possible has been achieved each time. I plan to keep my dental work here.There's no need to look any farther.
Love this place!... would give 6 stars if I could!
Reply from the clinic
Thank you for your feedback! We're glad you had a great experience with our service.
Hello to all the team, my name is Avi Abu, a resident of Toronto, Canada. I would like to thank you for the professional work of each and every one of the team, courteous service, really affordable prices, highly recommended without hesitation, thank you again, many thanks
Reply from the clinic
thank you so much avi
Shtern Dental Clinic is a team of high-level professionals. Mark Shtern has built a cohesive group of experts who operate like a close-knit family. Key highlights of my experience: • Support: Their service is exceptional. I was able to get help via WhatsApp even late at night and on weekends; they gave me clear instructions and issued a prescription immediately. • Dr. Dan: Performed a complex…
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sinus lift. Later, doctors in the US who examined the work were genuinely impressed by the level of skill. • Dr. Gilberto Galvez: Re-treated a root canal with filigree precision. • Dr. Yurima Puente: Did an amazing job with complex aesthetic prosthetics. Everything is perfect, including the bite, the tooth shape, and the natural shade of the enamel. Highly recommend this clinic to anyone looking for reliability and flawless results in Cancun.
I'm delighted to write a review of the clinic. The unique atmosphere inspires trust and calm! The dentists are extremely competent! The staff is responsive and attentive! They offer a comprehensive approach to treatment and prosthetics. Dr. Mark, in collaboration with other clinic specialists, will create a treatment plan for you. Treatment is scheduled based on your needs and the length of your…
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stay. Don't be afraid to get implants! Dr. Mark made it completely painless! He installed five implants for my husband in less than an hour! The recovery period was also quite comfortable and completely painless (only one anesthetic pill on the day of implant placement). Dr. Mark performed a very complex wisdom tooth extraction on me – very quickly and professionally! A huge thank you to all the clinic's specialists! We'll be back in three months for further treatment! I'll add: the prices are much lower than in the US, and the clinic's quality and equipment are top-notch! Updated February 4, 2026 Shtern Dental Clinic is a team of high-level professionals. Mark Shtern has built a cohesive group of experts who operate like a close-knit family. Key highlights of my experience: • Support: Their service is exceptional. I was able to get help via WhatsApp even late at night and on weekends; they gave me clear instructions and issued a prescription immediately. •Dr. Dan: Performed a complex sinus lift. Later, doctors in the US who examined the work were genuinely impressed by the level of skill. •Dr. Gilberto Galvez: Re-treated a root canal with filigree precision. •Dr. Yurima Puente: Did an amazing job with complex aesthetic prosthetics. Everything is perfect, including the bite, the tooth shape, and the natural shade of the enamel. Highly recommend this clinic to anyone looking for reliability and flawless results in Cancun.
Outstanding dental clinic with a phenomenal team! They exceeded our expectations in every way.They provided tremendous help to both me and my husband. Special gratitude to Dr. Kevin for his professionalism, empathetic approach, and …
Reply from the clinic
Thank you for your wonderful review! We're grateful for your recommendation and look forward to continuing to serve you!
A very personal experience, premium, the doctor takes care of you all the way. Treats each patient personally Very very professional and human and technological
The best of the best! We were on a trip to Mexico with the whole family and I fell off a jet ski and broke my front tooth. I came to Dr. Mark and received the most gentle, painless and good treatment! Hope to return for more treatments
Reply from the clinic
Thank you for your kind words! We look forward to seeing you again for more treatments!
This is the best clinic I've ever visited. Very professional. Always with the best attitude. The latest technology. Completely pain-free treatment. The best doctor is Dr. Mavi—very professional and always with a great smile.
Reply from the clinic
Thank you so much !
I get my teeth repaired and undergo check-ups at Dr. Mark's clinic. At my age (56 years old), receiving the best in medicine is essential. Dr. Gilberto recently did an excellent job filling two teeth. And Dr. Mark removed two wisdom teeth …
Reply from the clinic
Thank you for your kind review! We are glad to hear you are pleased with our services!
I came in for an extraction, and it went very well. Thank you so much, Dr. Mark!
Reply from the clinic
Thank you for your kind feedback!
I went for a root canal 2 weeks ago. Dr Gilberto was amazing. He is very professional and friendly. No pain during the entire procedure. I highly recommend him. The team is also very warm and welcoming.
Reply from the clinic
Thank you so much Deniz we appreciate it!
I will start by thanking Dr. Shtern. the clinic is pleasant and professional, the staff is skilled and experienced. All treatments were excellent, whether dental treatments or aesthetic treatments. I highly recommend.
Reply from the clinic
Thank you for your kind words, we appreciate your feedback!
I came to the clinic for a cosmetic treatment The team was very kind and caring …
Reply from the clinic
Thank you for your kind words Neta it was our pleasure!
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