Patients
Reviews of Shtern Dental Clinic.
Cancun, Mexico. 261 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.5 out of 10
Overall score
Shtern Dental Clinic is a well-established multi-specialist oral surgery practice in Cancun with verifiable Mexican licenses, a large named team including a Maryland-fellowship surgeon, and published package pricing competitive for the region. The clinic handles complex full-arch and zygomatic implant cases supported by CBCT, in-house lab, and microscope-assisted endodontics. Two genuine 1-star reviews surface a crown failure with a refused refund and a pre-treatment communication breakdown, which are worth noting for high-spend tourists.
Authenticity
7/10Baseline 8: UNAM license, COFEPRIS reg, Dental Departures Premium, 261 Google reviews with negatives surviving. -1: one same-surname reviewer, one business-account marketing-copy review. Final 7.
Treatment quality
7/10Baseline 8: 9-specialist team, CBCT, in-house lab, microscope RCT, zygomatic implants capability. -1: crown fell out at 6 months, clinic refused partial refund. Final 7.
Cleanliness
7/10Baseline 7: multiple reviews cite clean office and state-of-the-art equipment. No JCI cert. No infection complaints noted. Final 7.
Team
8/10Baseline 8: 9 named specialists with credentials, Dr. Dan Kopilovich Maryland fellowship, multilingual team, Kevin/Andrea/Yurima all named positively. One comms failure complaint. Final 8.
Price value
8/10Baseline 8: All-on-4 at $9,900 clearly published, 20-unit veneer and crown packages transparent. Competitive for Cancun. Lifetime warranty claim present but enforcement questioned. Final 8.
Tourist suitability
8/10Baseline 8: Cancun tourist hub, English/multilingual staff, WhatsApp USA/Canada line, concierge services, patients documented flying from Miami and US cities. Final 8.
What comes up well
- Dr. Dan Kopilovich holds fellowship training from University of Maryland Medical Center
- UNAM license 5758458 and COFEPRIS registration publicly listed
- All-on-4 package priced at $9,900 with IV sedation and zirconia superstructure included
- In-house lab, CBCT, 3D intraoral scanner, and microscope-assisted root canals on-site
- English-speaking multilingual team; WhatsApp line for USA/Canada patients
Points to weigh
- Crown fell off 6 months post-treatment; clinic refused partial refund and required patient to fly back
- One same-surname reviewer (ilay shtern) and one business-account review with marketing-style language
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 261 reviews
I’ve been a patient at this clinic since 2019 so now it’s been five years And every visit treated like I’m a family member with so much care, kindness, professionalism, and respect …
Reply from the clinic
Thank you so much for your heartfelt review! We're so happy to hear you've had such a positive experience over the years. It’s been a pleasure helping you achieve your smile, and we’re grateful for your trust and kind words. Dr. Mark and the entire team truly appreciate you!
Thank you very much to dr.Mark Shtern and his amazing team: surgeon Dani, dr. Mavi, root canal specialist Gilberto, dr.Yuri. And Gaby is fantastic, quick responses, good coordination, excellent communication. Stuff works harmoniously and …
Reply from the clinic
Thank you so much, Rimma & Yuriy! We're thrilled to hear you had a positive experience with Dr. Mark Shtern and our team. It's wonderful to know that our staff made you feel comfortable and that you appreciated the clear communication, … More
I visited Mark Shtern Dental Clinic in Cancun, Mexico, for treatment. I was very impressed with the work done. The treatment plan discussed in advance was completed. Additional dental issues identified during treatment were corrected. …
Reply from the clinic
Thank you, Volodymyr, for your kind words! We’re so glad to hear that your experience at Mark Shtern Dental Clinic was positive and that we could meet your needs. Dr. Daniel and the entire team appreciate your trust and are happy to have been able to help. We wish you continued health and look forward to welcoming you again if needed!
The best clinic I've ever been to in Mexico, the US and Israel!!! For those who don't know, Mark, the owner of the clinic, is an oral surgeon and his team of doctors are very professional with a lot of experience and knowledge. They provide …
Reply from the clinic
Thank you for your wonderful review! We’re so glad to hear that your experience with us has been exceptional. Mark and the entire team truly appreciate your kind words and are committed to providing the best care possible. We’re always here for you, and we look forward to serving you again!
I started the implant procedure back in June 2024, and completed it today Dec 5th 2024. I now have 4 front teeth that look amazing. I can’t tell you how impressed I am …
Reply from the clinic
Thank you so much for your kind words! We're thrilled to hear you're happy with your new teeth and the care you've received from Dr. Mark, Dr. Yuri, and the entire team. Your recommendation means the world to us, and we're grateful for your trust. We wish you continued smiles and health!
Had the best treatment by Dr Kevin and Dr Cecilia, great quality and fair price!
Reply from the clinic
Thank you for your kind words! We're so happy to hear that you had a great experience with Dr. Kevin and Dr. Cecilia. We strive to provide quality care at a fair price, and we truly appreciate your feedback. We look forward to serving you again!
The best care. Dr. Gálvez provided excellent treatment and professionalism. He performed a root canal on me and I felt no pain. 100% recommended.
Reply from the clinic
Thank you for your great review! We're so glad to hear that Dr. Gálvez provided excellent care and that your root canal was pain-free. We truly appreciate your recommendation and look forward to continuing to care for you in the future!
We visited Dr. Mark’s office and are thrilled with our choice. Dr. Mark is calm and trustworthy from the very first meeting, and all the doctors are wonderful! The clinic offers the latest technology and has such a warm, welcoming …
Reply from the clinic
Thank you for your kind words! We're thrilled to hear about your positive experience with Dr. Mark and our team. It's great to know that our clinic’s atmosphere and convenient location added to your visit. Gaby and the rest of the team truly appreciate your recognition. We look forward to seeing you again, even if it's from Chicago!
I'm not someone who typically enjoys visiting the dentist, but this one is by far the best I've ever experienced. I drive all the way from Clayton, and it's absolutely worth it. Thank you! The hygienist was fantastic; she explained …
Reply from the clinic
Thank you for your amazing feedback! We’re so glad to hear you had a great experience with our hygienist and that it was worth the drive. Your appreciation means a lot to us!
This office is great. I came in from Hawaii, USA to have some much needed work done and they really went above and beyond. All the employees, dental assistants and Docs were amazing. Everyone is friendly and on the same page. The office is …
Reply from the clinic
Thank you for your wonderful review! We’re so glad to hear that you had a great experience with our team and that you loved the results. We appreciate your trust and look forward to seeing you again in the future! Safe travels!
We were recommended to Dr. Shtern's clinic by a friend from Miami. My goal was on the esthetic side; to replace my front upper 6 teeth which showed too much of my gums when smiling or talking. As soon as I met Dr. Kevin, I felt I came to …
Reply from the clinic
Thank you for your wonderful review! We're so glad to hear that Dr. Kevin and our team provided you with an exceptional experience. Your trust and satisfaction mean a lot to us, and we appreciate your kind words about our technology and care!
Dr. Mark and his team provided excellent and professional treatment. The cost is significantly lower than the prices in the USA without sacrificing the quality. I Highly recommend Ilan Mintz.
Reply from the clinic
Thank you for your fantastic review! We’re glad to hear that you had a great experience with Dr. Mark and the team. Your recommendation means a lot to us!
I arrived in Cancun after hearing from friends about Dr Mark Shtern . I needed to replace 5 crowns that were not effective any more and I was not sure what to expect. …
Reply from the clinic
Thank you so much for your detailed and thoughtful review, Jacob! We’re thrilled to hear that you had an excellent experience with Dr. Shtern and our team. It’s wonderful to know that you felt supported and well cared for throughout your … More
Great service and a very friendly team. The dentist was thorough and made sure I understood my options. I’m really happy with the care I received.
Reply from the clinic
Thank you for your kind words! We’re so glad to hear you had a positive experience with our team and that the dentist was thorough. Your satisfaction means a lot to us!
Without a doubt, the best dental option in the Mexican Caribbean. Unbeatable care, quality, and service... I highly recommend them.
Reply from the clinic
Thank you for your fantastic review! We’re delighted to hear you’re so pleased with our care, quality, and service. We appreciate your recommendation!
Excellent top-quality service! The service was friendly, and I was happy with my new smile 😁 …
Reply from the clinic
Thank you for your kind words! We're thrilled to hear you enjoyed the friendly service and are happy with your new smile!
I had an amazing experience with this clinic, thank you Dr Shtern! From the start to the end they provide professional dental exams, diagnostics, treatment and also the treat you as a family member, which is a great bonus. Thank you!
Reply from the clinic
Thank you for your kind words! We are glad we were able to assist you, and looking forward for helping you in the future.
This is a state of the art dental practice with total professionals. In the USA I paid for a root canal and crown on my back molar and it cost me $4000. One tooth..... The the Shtern Dental clinic I had 3 root canals, three crowns, an …
Reply from the clinic
Thank you for your detailed and positive review! We’re thrilled to hear about your great experience and the quality of care you received. Our team takes pride in providing both excellent dental work and a comfortable environment. Your recommendation means a lot to us!
Dr. Shtern and his team are truly exceptional. They took the time to thoroughly explain each procedure, address any concerns, and ensure I felt informed and at ease. The quality of the dental work is excellent, prioritizing precision and …
Reply from the clinic
Thank you for your detailed and kind review! We’re delighted to hear about your positive experience with Dr. Shtern and the team. Your satisfaction and comfort are our top priorities.
It was an amazingly pleasant experience being treated by Dr. Shtern and his entire team. The dental work was carried out with the highest standards. All my family members are being treated in his clinique now. Thank you, Dr. Shtern ! Smiles speak louder than words.
Reply from the clinic
Thank you for your wonderful feedback! We're delighted to hear you and your family had a great experience with Dr. Shtern and the team. Your smiles mean the world to us!
Excellent service. The consultation was very thorough. All my questions were answered. Dr. Dana Pinto's care was excellent. Highly recommended!
Reply from the clinic
Thank you for your wonderful feedback! We're pleased to hear that Dr. Dana Pinto provided excellent service and answered all your questions. Your recommendation means a lot to us!
I really like the service at this clinic; the staff is very friendly, and the place is very clean. I was afraid the treatment would hurt, but it wasn't at all. They made me feel very calm. ☺️ 💯 …
Reply from the clinic
Thank you for your kind words! We’re so glad you felt comfortable and well-cared for. Your feedback means a lot to us!
The best dentist !!!!! The staff is super nice human and professional!
Reply from the clinic
Thank you for your wonderful review! We’re thrilled to hear you had a great experience with our team.
Great experience! The staff was friendly, and the dentist made me feel comfortable throughout my visit. Highly recommend.
Reply from the clinic
Thank you for your wonderful feedback! We're glad you had a great experience and felt comfortable with our team. We appreciate your recommendation!
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