Patients
Reviews of Shtern Dental Clinic.
Cancun, Mexico. 261 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.5 out of 10
Overall score
Shtern Dental Clinic is a well-established multi-specialist oral surgery practice in Cancun with verifiable Mexican licenses, a large named team including a Maryland-fellowship surgeon, and published package pricing competitive for the region. The clinic handles complex full-arch and zygomatic implant cases supported by CBCT, in-house lab, and microscope-assisted endodontics. Two genuine 1-star reviews surface a crown failure with a refused refund and a pre-treatment communication breakdown, which are worth noting for high-spend tourists.
Authenticity
7/10Baseline 8: UNAM license, COFEPRIS reg, Dental Departures Premium, 261 Google reviews with negatives surviving. -1: one same-surname reviewer, one business-account marketing-copy review. Final 7.
Treatment quality
7/10Baseline 8: 9-specialist team, CBCT, in-house lab, microscope RCT, zygomatic implants capability. -1: crown fell out at 6 months, clinic refused partial refund. Final 7.
Cleanliness
7/10Baseline 7: multiple reviews cite clean office and state-of-the-art equipment. No JCI cert. No infection complaints noted. Final 7.
Team
8/10Baseline 8: 9 named specialists with credentials, Dr. Dan Kopilovich Maryland fellowship, multilingual team, Kevin/Andrea/Yurima all named positively. One comms failure complaint. Final 8.
Price value
8/10Baseline 8: All-on-4 at $9,900 clearly published, 20-unit veneer and crown packages transparent. Competitive for Cancun. Lifetime warranty claim present but enforcement questioned. Final 8.
Tourist suitability
8/10Baseline 8: Cancun tourist hub, English/multilingual staff, WhatsApp USA/Canada line, concierge services, patients documented flying from Miami and US cities. Final 8.
What comes up well
- Dr. Dan Kopilovich holds fellowship training from University of Maryland Medical Center
- UNAM license 5758458 and COFEPRIS registration publicly listed
- All-on-4 package priced at $9,900 with IV sedation and zirconia superstructure included
- In-house lab, CBCT, 3D intraoral scanner, and microscope-assisted root canals on-site
- English-speaking multilingual team; WhatsApp line for USA/Canada patients
Points to weigh
- Crown fell off 6 months post-treatment; clinic refused partial refund and required patient to fly back
- One same-surname reviewer (ilay shtern) and one business-account review with marketing-style language
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 261 reviews
Very good care and excellent doctors, especially Juli and Gaby from reception.
Reply from the clinic
Thank you for your lovely review — it means a lot to us!
I requested a treatment plan on December 19. They came back on December 20 saying they will send a treatment plan. They never did. On February 10 I reminded them about myself , spoke to juli girshberg , she provided an awful customer …
Reply from the clinic
Dear Mila, After already responding to you via both WhatsApp and email, we are addressing … More
Super great service with a friendly and knowledgeable staff . My dentist Barbara is now lmy dentist forever. No one else is ever allowed to work on my mouth. She was pain-free and so very quick at every task. …
I couldn’t be any happier! The staff were friendly and very helpful!
Magic hands. No pain at all, and excellent results. Highly recommended.
Your work has been incredible and your treatment very kind! Thank you 🙏 …
Every time I come to Cancun for vacation I visit Dr. Mark. For examination and prevention of the oral cavity. The clinic has the latest equipment and all modern technologies at reasonable prices. I recommend it to everyone.
Reply from the clinic
Thank you for your kind words! We aim to provide outstanding service. It was a pleasure working with you!
A very good experience, very professional, and they give you confidence for each procedure!! Thank you, Dr. Mark! Highly recommended! 🫶🏼 …
Reply from the clinic
Thank you for your wonderful review! We're so glad to hear that you had a positive experience and felt confident throughout the process. Dr. Mark appreciates your kind words! If you ever need anything else, feel free to reach out.
Andrea was amazing! She did beautiful job on my filling! Maria did great job cleaning my teeth!!
Reply from the clinic
Thank you for your kind words! We're so glad to hear that Andrea and Maria provided you with excellent care. We’ll be sure to pass along your compliments to them. We appreciate you taking the time to share your experience!
I recently had the pleasure of visiting Dr. Shtern's clinic for a dental procedure, and I must say it was an exceptional experience. Not only did I leave feeling incredibly satisfied with the five implants I had done, but the clinic itself …
Dr. Yuri Puente treated me; she did two resin fillings and her work was very professional. I recommend her.
Reply from the clinic
Thank you for your great review! We're so glad you had a positive experience with Dr. Yuri Puente. We truly appreciate your recommendation!
I was seen by Dr. Andrea Revilla, and I was very pleased with the work she did. It was a cleaning and filling, and I found her very professional.
Reply from the clinic
Thank you for sharing your experience! We're so glad to hear you were happy with Dr. Andrea Revilla's work. We appreciate your trust and kind words!
Dr. Yurima Puente is absolutely amazing! She did an outstanding job with my implants—they match the color perfectly, fit seamlessly, and look completely natural. Her professionalism, attention to detail, and kindness made the entire …
Reply from the clinic
Thank you for the wonderful review! We're so happy to hear you're thrilled with your implants and had such a positive experience with Dr. Puente, Dr. Shtern, and the entire team. Your recommendation means a lot to us!
In one word? A dream! 😊 Dr. Stern is an amazing person and has a clinic with an excellent staff, state-of-the-art equipment and most importantly, wonderful work, highly recommended 👑 …
Reply from the clinic
Thank you for the wonderful feedback! We're thrilled you had such a great experience with Dr. Stern and our team. Your recommendation means a lot!
Dr. Kevin is super attentive and he wrote down the results of his work for me.
Reply from the clinic
Thank you for your kind words! We're glad to hear Dr. Kevin provided attentive care and clear communication. We appreciate your feedback!
The best care and service! Everyone is so kind and professional. I've been seen by Dr. Ceci three times, and she always does an excellent job. She's very attentive and professional. I always leave very happy! 🦷😃 …
Reply from the clinic
Thank you for your feedback! We're thrilled you love your new kitchen and appreciated our craftsmanship and communication throughout the process!
After Invisalign treatment in New York I was looking for a clinic to do occlusal build up. I had occlusal build up treatment at Mark Shtern’s dental clinic back in September 2024. My doctor was Kevin - highly recommending if you are …
Reply from the clinic
Thank you so much for your wonderful review! We’re thrilled to hear that your experience with Dr. Kevin and our team at Mark Shtern’s Dental Clinic was so positive. We always aim to provide the best, least invasive treatments while making … More
Awesome Mark Shtern Dental Clinic. Very professional and passionate staff. Special thanks to Dr. Mavi.
Reply from the clinic
Thank you for your kind words! We're so glad to hear that you had a great experience at Mark Shtern Dental Clinic. Dr. Mavi and the entire team truly appreciate your feedback. We look forward to seeing you again soon!
Wonderful and helpful stuff of clinic. Excellent job was done with my issue, especially thanks to Dr. Dan!!! I extremely recommend this clinic!
Reply from the clinic
Thank you for your kind words! We're thrilled to hear Dr. Dan and the team provided excellent care. We truly appreciate your recommendation!
Very satisfied with the work of the group of dentists, especially Dr. Kevin.
Reply from the clinic
Thank you for your feedback! We're glad you're satisfied with the work of our team, especially Dr. Kevin. We appreciate your kind words!
I had a great experience, Dr.Dani is THE BEST dentist I’ve ever been too and that would be out of 5 different ones in the US. 1 tooth Extraction 2 broken posts taken out and 2 new implants put in to prepare …
Reply from the clinic
Thank you for sharing your experience! We're thrilled to hear Dr. Dani provided such excellent, pain-free care. We’re glad you’re feeling great and truly appreciate your kind words!
We didnt know in 2020 how lucky we were to have a dental emergency while living in Cancun during covid. We discovered the Shtern Clinic and have come back for ourselves or family members for dental implants, crowns and most recently for gum …
Reply from the clinic
Thank you so much for your amazing review! We're honored to have been able to help you and your family with your dental needs. It's wonderful to hear that you’ve had such a positive experience with our team. We look forward to continuing to serve you!
Dr. Nadine did a great job. Thank you for everything. 10/10
Reply from the clinic
Thank you for the great review! We're so glad Doctor Nadine could take care of you. Your feedback means a lot!
I flew from the USA to get crowns done, it was in May, and in the end the crown fell out on the beginning of November. They refused to return part of the money and I had to redo their work (they said fly back and we will glue the crown …
Reply from the clinic
Hello Victoria, We are truly sorry to hear about your experience and how you feel. It’s important to note that when you reached out to us, we immediately offered you a solution … More
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