SmileJet

Patients

Reviews of Shtern Dental Clinic.

Cancun, Mexico. 261 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.

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SmileJet AI analysis

What these reviews add up to.

7.5 out of 10

Overall score

50 reviews read

4 public sources checked

Confidence in the reading: High

Last written 31 May 2026

Shtern Dental Clinic is a well-established multi-specialist oral surgery practice in Cancun with verifiable Mexican licenses, a large named team including a Maryland-fellowship surgeon, and published package pricing competitive for the region. The clinic handles complex full-arch and zygomatic implant cases supported by CBCT, in-house lab, and microscope-assisted endodontics. Two genuine 1-star reviews surface a crown failure with a refused refund and a pre-treatment communication breakdown, which are worth noting for high-spend tourists.

Authenticity

7/10

Baseline 8: UNAM license, COFEPRIS reg, Dental Departures Premium, 261 Google reviews with negatives surviving. -1: one same-surname reviewer, one business-account marketing-copy review. Final 7.

Treatment quality

7/10

Baseline 8: 9-specialist team, CBCT, in-house lab, microscope RCT, zygomatic implants capability. -1: crown fell out at 6 months, clinic refused partial refund. Final 7.

Cleanliness

7/10

Baseline 7: multiple reviews cite clean office and state-of-the-art equipment. No JCI cert. No infection complaints noted. Final 7.

Team

8/10

Baseline 8: 9 named specialists with credentials, Dr. Dan Kopilovich Maryland fellowship, multilingual team, Kevin/Andrea/Yurima all named positively. One comms failure complaint. Final 8.

Price value

8/10

Baseline 8: All-on-4 at $9,900 clearly published, 20-unit veneer and crown packages transparent. Competitive for Cancun. Lifetime warranty claim present but enforcement questioned. Final 8.

Tourist suitability

8/10

Baseline 8: Cancun tourist hub, English/multilingual staff, WhatsApp USA/Canada line, concierge services, patients documented flying from Miami and US cities. Final 8.

What comes up well

  • Dr. Dan Kopilovich holds fellowship training from University of Maryland Medical Center
  • UNAM license 5758458 and COFEPRIS registration publicly listed
  • All-on-4 package priced at $9,900 with IV sedation and zirconia superstructure included
  • In-house lab, CBCT, 3D intraoral scanner, and microscope-assisted root canals on-site
  • English-speaking multilingual team; WhatsApp line for USA/Canada patients

Points to weigh

  • Crown fell off 6 months post-treatment; clinic refused partial refund and required patient to fly back
  • One same-surname reviewer (ilay shtern) and one business-account review with marketing-style language

This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.

The evidence

What patients actually wrote.

4.9

out of 5, from 261 reviews

5 253
4 0
3 0
2 0
1 8
Dany Dayan via Google 5.0 out of 5
An excellent option if you want to fix and repair your teeth. They also took excellent care of you. 100% recommended! 👌👍🏻 …
Reply from the clinic

Thank you so much Dany !

Alex Hrk via Google 5.0 out of 5
If I could give more stars, I would. Great experience—very professional. Highly recommend!
Reply from the clinic

Thank you so much alex!!

Jonathan Craddock via Google 5.0 out of 5
World class Dental specialists! Very happy with all the dental work I had done. Also, huge savings compared to US, definitely worth making the trip.
Reply from the clinic

Thank you so much Jonathan !

Ben Comer via Google 5.0 out of 5
Honestly blown away by the care and quality of work that is provided here, I’m from NC, USA. And needed a root canal and restoration done to one of my teeth. I have never had a truly pain free experience at a dentist until I came here. I will never have dental work done in the states ever again. Here in Cancun they are in business to help people, and actually care about their patients and do not…
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see us as an insurance check like the US does. Was truly blown away by the work and care I got when I came for my procedure. I highly recommend this practice to anyone who needs work done. Saved over $2,000.00 and had the best experience. Thank you Shtern Dental Clinic for everything you did, I’ll 100% be coming back for cleanings and more. Highly recommend!!! (Plus the beautiful beaches are a cherry on top😁🏝️)

Reply from the clinic

Thank you so much Ben !

Leon Chansky via Google 5.0 out of 5
Excellent! “Excellent service, very professional and attentive. The dentist explains everything clearly and inspires a lot of confidence. The facilities are clean and modern. Highly recommended!” “Excellent service, very professional and attentive. The dentist explains everything clearly and makes you feel very comfortable. The clinic is clean and modern. Highly recommended!”
Reply from the clinic

Thank you so much!!

Anda Avram via Google 5.0 out of 5
Dr. Shtern and his team are the BEST!!! They are so professional, so experienced, so caring and so friendly. I love all the work that was done in my mouth with no pain...It's hard to say good bye. I highly recommend SHTERN DENTAL CLINIC #1
Reply from the clinic

Anda thank you so much!!

Pepe Rojo via Google 5.0 out of 5
The best dental clinic in Cancun! I've lived in the city for 39 years and have been to several, but without a doubt, Dr. Shtern's is the best in terms of equipment, facilities, but above all, the staff and his doctors are the best! Very professional, cheerful, and attentive. 100% recommended
Reply from the clinic

Thank you so much, Pepe!

Yana Serdyuk via Google 5.0 out of 5
The highest recommendation to a professional with a capital letter!!! Thank you for the service and attitude!!!! Thanks for hi quality service!!!🙏🙏🙏❤ …
Reply from the clinic

Thank you for your lovely review — it means a lot to us!

gilit blushtein via Google 5.0 out of 5
This was my first time visiting this clinic after receiving many recommendations from friends in Miami, and I must say that every recommendation was spot on. The clinic is young and vibrant, with plenty of artwork on the walls that creates a calming atmosphere. The doctors are top-tier professionals—skilled, pleasant, and approachable. The staff is loyal, polite, and welcoming, making the entire…
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experience one of the best I’ve had. At the head of this well-oiled machine stands the one and only, Dr. Mark Stern.

Reply from the clinic

Thank you so much!

Gilit Blushtien via Google 5.0 out of 5
This was my first time at this clinic, and I was deeply impressed by the atmosphere, the attitude of the staff and doctors, the gentleness, the professionalism, and above all, the patience and exemplary management of Mark Stern. The doctors I met were pleasant, gentle, explanatory, and extremely professional. Without a doubt, I will return for any treatment I may need. Highly recommended!
Reply from the clinic

Thank you very much Galit! Hugs and kisses!

Natalia G via Google 5.0 out of 5
I would give them more stars than 5 because I am very happy with my experiences in Dr. Shtern's clinic and fully recommend them. I came in with a broken zirconia bridge and an inflammation of a root canal. The repair of the bridge was nothing short of a miracle. Dr. Shtern offered a simple but genius solution confirmed and performed by Dr Mavi. The match of the color and the form is seamless. Dr…
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Gilberto did the root canal work under a microscope. It saved my crown and it was an easy experience for me. The clinic is a busy but lively and very friendly place. Also, the coffee they make in the yard is really good. I am very grateful to them!

Reply from the clinic

Thank you so much !

Luis Larrañaga via Google 5.0 out of 5
Excellent care and service; I was very satisfied with my treatment. Thank you very much, Dr. Mark.
Carlos Patiño Galán via Google 5.0 out of 5
They are incredibly professional and very fair in terms of service and price. Highly recommended; the clinic offers a very comprehensive range of specialties.
leonardo Tezcucano via Google 5.0 out of 5
Excellent team, the best dentists in Cancun, and with the best facilities! It's like an art gallery. And they also serve great coffee 🤩👌🏼 …
Gabriel Gorisnic via Google 5.0 out of 5
The best in professionalism, care, and solutions. We don't have to leave Cancun to have great teeth.
Paco P. Molina via Google 5.0 out of 5
Very professional!! Great attention and care during procedures. They know how to take care of your smile, and you'll leave with a big smile 😀!!!
RODOLFO FURLONG via Google 5.0 out of 5
Excellent service, attention, and professionalism. Without a doubt, the best in Cancun.
Elise Thomas via Google 5.0 out of 5
I cannot say enough good things about this dental clinic. I spent hours researching every dentist in this area and I crossed my fingers that we made a good choice. After speaking to so many customers who have been coming here for years from …
C G via Google 5.0 out of 5
I highly recommend Dr. Shtern. Two dentists in the USA recommended talking to periodontist for a gum graft. I had Dr. Shtern and his periodontist, Cecilia, reviewed my situation and they recommended a preventative course first b/c I had no sensitivity, cavities, or pain - basically a hard bite guard to replace my off the shelf soft one. The office was also very clean and professional. Thank…
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you, Dr. Shtern!

Natalya “Natalya NY” Derkacheva via Google 5.0 out of 5
Great clinic, knowledgeable doctor with wonderful manners Perfectly trained staff
Reply from the clinic

Thank you so much Natalya we appreciate it !

מאי אהרוני via Google 5.0 out of 5
Mark is a true champion, a golden person and a professional at the highest level. You can feel his good energy even before the treatment begins, and it's worth it all. Warm attitude, patience, a professional hand and the feeling that you are in the best hands there is. I have no words, an extraordinary experience. I will come back every time without thinking twice 🙌🦷
Reply from the clinic

Thank you May, Regards

Zina via Google 5.0 out of 5
For the past few years, I've dreamed of having beautiful teeth. But since I live in the US, it was very difficult to achieve. It's very expensive and there's absolutely no guarantee of quality work. But thank God, my friends recommended Dr. Mark Stern's clinic. And they didn't let me down. They performed a comprehensive dental examination and offered several treatment options at a reasonable…
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price. I was very impressed with their professional and efficient approach. They were precise and meticulous. They were thoughtful and meticulous. Now I have beautiful veneers and crowns, and my smile is simply charming! Thank you so much to Dr. Mark and his team! I will definitely recommend your clinic to my friends and acquaintances!

Reply from the clinic

thank you so much !!!

Tim Murphy via Google 5.0 out of 5
Absolutely fantastic dental care. Every person in the office is understanding and professional. I needed a crown replaced before traveling for the holidays. They were able to get me scheduled and taken care of quickly at a very reasonable cost. I highly recommend. Special thanks to Dr. Barbara for being patient, precise, and making sure everything was perfectly aligned.
Reply from the clinic

Thank you so much Tim we appreciate it !

Anna Avidan via Google 5.0 out of 5
Experience at the dentist’s that went beyond all possible expectations: the stress level is being relieved right at the entrance - as if your caring family meets you at a beautiful … art gallery! Doctor Mark Stern is so attentive and highly professional, the whole team is so hardworking and their smiles are just dazzling at the same time. The best medical experience ever. Thank you!
Reply from the clinic

Thank you Anna we appreciate it !

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