Patients
Reviews of Shtern Dental Clinic.
Cancun, Mexico. 261 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
7.5 out of 10
Overall score
Shtern Dental Clinic is a well-established multi-specialist oral surgery practice in Cancun with verifiable Mexican licenses, a large named team including a Maryland-fellowship surgeon, and published package pricing competitive for the region. The clinic handles complex full-arch and zygomatic implant cases supported by CBCT, in-house lab, and microscope-assisted endodontics. Two genuine 1-star reviews surface a crown failure with a refused refund and a pre-treatment communication breakdown, which are worth noting for high-spend tourists.
Authenticity
7/10Baseline 8: UNAM license, COFEPRIS reg, Dental Departures Premium, 261 Google reviews with negatives surviving. -1: one same-surname reviewer, one business-account marketing-copy review. Final 7.
Treatment quality
7/10Baseline 8: 9-specialist team, CBCT, in-house lab, microscope RCT, zygomatic implants capability. -1: crown fell out at 6 months, clinic refused partial refund. Final 7.
Cleanliness
7/10Baseline 7: multiple reviews cite clean office and state-of-the-art equipment. No JCI cert. No infection complaints noted. Final 7.
Team
8/10Baseline 8: 9 named specialists with credentials, Dr. Dan Kopilovich Maryland fellowship, multilingual team, Kevin/Andrea/Yurima all named positively. One comms failure complaint. Final 8.
Price value
8/10Baseline 8: All-on-4 at $9,900 clearly published, 20-unit veneer and crown packages transparent. Competitive for Cancun. Lifetime warranty claim present but enforcement questioned. Final 8.
Tourist suitability
8/10Baseline 8: Cancun tourist hub, English/multilingual staff, WhatsApp USA/Canada line, concierge services, patients documented flying from Miami and US cities. Final 8.
What comes up well
- Dr. Dan Kopilovich holds fellowship training from University of Maryland Medical Center
- UNAM license 5758458 and COFEPRIS registration publicly listed
- All-on-4 package priced at $9,900 with IV sedation and zirconia superstructure included
- In-house lab, CBCT, 3D intraoral scanner, and microscope-assisted root canals on-site
- English-speaking multilingual team; WhatsApp line for USA/Canada patients
Points to weigh
- Crown fell off 6 months post-treatment; clinic refused partial refund and required patient to fly back
- One same-surname reviewer (ilay shtern) and one business-account review with marketing-style language
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 261 reviews
Many thanks to Dr. Mary! The best dental clinic in Cancun.
Reply from the clinic
Thank you for your kind words and for choosing us for your dental care needs. We look forward to serving you again in the future!
Excellent dental office. Impeccable, very pleasant atmosphere, very attentive and highly professional staff.
Reply from the clinic
We're delighted to hear you had an excellent experience at our dental office! Providing a pleasant atmosphere and top-notch professionalism is our priority. Thank you for your kind words!
Beautiful spot with beautiful doctors with beautiful and talented hands !! Thank you.
Reply from the clinic
We're thrilled you had a positive experience with our team of talented doctors! Thank you for your kind words, and we're here whenever you need us!
I can't find enough words to express my respect and admiration for Dr. Mark and his entire team. They are compassionate, friendly, and extremely professional. My wife and I always get our teeth treated at this clinic. I had all four of my …
Reply from the clinic
Thank you for your kind words, we really appreciate your feedback!
I was very pleased to find this dental clinic. They fixed part of my teeth with implants at a very reasonable cost and did it in a very reasonable time. I highly recommend them, especially Ken, a very good Japanese dentist.
Reply from the clinic
thank you so much !
Dr. Shtern is the best dentist for me.. I travel all the way to him from Miami FL cuz he is all about his Patients need and for this I thank him so much. For me he is 10 ☆ Dr.
Reply from the clinic
Thank you for your kind words! You review is highly appreciated!
I highly recommend this excellent clinic! Highly professional, excellent equipment, friendly staff, personalized service, and reasonable prices.
Reply from the clinic
Thank you for your review it was our pleasure!
Very good dental experience and good attention from Dr Mark . Got 2 implants and wisdom teeth removed without any issues!
Reply from the clinic
Thank you for your kind review! It was a pleasure working with you!
The clinic provides excellent service starting from the first call all the way to the check out. No long waiting for your appointments, professional staff, translators, high end equipment and attention to the details and patient' needs. The …
Reply from the clinic
Thank you so much for the kind review — we truly appreciate it!
Highly recommended. Better than any dentist I've had in the states. If you're travelling, you're in good hands here. Thank you again.
Reply from the clinic
Thank you very much for your positive review! We truly appreciate you taking the time to share your experience. … More
So gentle and professional. Super clean office and very busy. Great experience
Reply from the clinic
Thank you for your lovely review — it means a lot to us!
Gentle and thorough cleaning and provided me with my xrays... A very efficient and clean office.
The best dental clinic in Cancun is Shtern Dental Clinic, led by Dr. Mark Shtern. Known for its exceptional service, this clinic offers a wide range of advanced dental treatments, including veneers, dental implants (such as the All-on-4 …
Absolute best place for dental work here. I've been coming here several times over the past year to get some dental implants, and my experiences have been nothing short of phenomenal. Most of my experiences in the US and elsewhere for …
A highly professional service and excellent personal treatment, top-notch facilities, a super pleasant experience, and the results left me speechless!!
Reply from the clinic
Thank you very much for your positive review! We truly appreciate you taking the time to share your experience. Your feedback motivates our team to continue providing excellent service.
I’ve had an incredible experience at Shtern Dental Clinic! The staff is incredibly friendly and welcoming, making you feel comfortable from the moment you walk in. The doctors are very professional and take the time to explain every …
Dr. Mark performed a complicated wisdom tooth extraction on me and it went very well 👍 …
Reply from the clinic
Thank you very much for your positive review!
My husband was one of the first patients to receive 8 implants.Now after 10 years he needed adjustment and cleaning of 1 of them He is now 73 years old .There is no other doctors like Mark Stern.Our family comes to Cancun for all the dental work.!We can relax and do the dental work!
Reply from the clinic
Thank you for your kind words! We aim to provide outstanding service. It was a pleasure working with you!
Live in Miami and heard many good things about this clinic. I had to try … Highly recommend this Clinic. It was an incredible experience from the start. The care of the doctors and the staff for perfection at their work while at the …
Amazing service and amazing job. I came from Miami to do 4 crowns. Kevin and Mark did Amazing job and after three days I was done and left with the permanent crowns!!
I recommend Dr. Mark. He is the best doctor! His attitude, his professionalism and his caring. Highly recommended
Reply from the clinic
Thank you very much for your positive review! We truly appreciate you taking the time to share your experience.
Dr Mark Shtern is wonderful, caring and professional. Actually, all the staff in the office is super helpful. Highly recommend!
Very good service ,had my implant done with no problem or pain
Reply from the clinic
We are delighted to hear that you had a positive experience with us. Your kind words mean a lot to our team and inspire us to keep delivering the best service possible.
Mark Shtern is my favorite dental clinic in Cancun. It's equipped with state-of-the-art technology: microscopes, scanners, a lab, CT scans, and X-rays. The teamwork is incredibly professional, and all the specialties are under one roof. They definitely treat people, not just teeth. The human and professional quality is top-notch.
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