Confidential — for patient review

Ria Dental Care - Nagoya Batam

Ruko Inti Sakti Blok H Nomor 8, Batam, Indonesia

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Last audited April 2026 By SmileJet Audit Team How we audit →
AI Audit 5.9/10 4.8/5  · 127 reviews

SmileJet AI Audit Score for Ria Dental Care - Nagoya Batam: 5.9/10 overall. Authenticity: 7/10 — Four-branch chain with a website and 50,919+ registered patients; comprehensive services listed; no doctor names published anywhere.. Treatment Quality: 6/10 — One 2-star review reports incomplete scaling with gaps in incisors remaining; majority report satisfactory results for scaling and extractions.. Cleanliness: 7/10 — Multiple reviews describe clean and fragrant premises; one review reports hijab got wet during scaling suggesting procedural lapses.. Team: 5/10 — No doctor names found in website or reviews; no specialist qualifications mentioned; multi-dentist practice but staff anonymized.. Price Value: 7/10 — Multiple reviewers cite affordable prices and frequent scaling promotions; 4-branch volume operation suggests local market pricing.. Tourist Suitability: 4/10 — Nagoya branch is central and accessible; WhatsApp booking available but appointment system criticized; no tourist-specific services.. Summary: Ria Dental Care is a well-established 4-branch Batam chain with a large patient base and full dental service menu. Two substantiated service complaints at the Nagoya branch (incomplete scaling, appointment system failure) temper the otherwise positive reviews. Key strengths: Four branches across Batam with 50,919+ registered patients; Full service range: implants, veneers, crowns, braces, root canals; Nagoya branch is centrally located and accessible; Affordable prices with regular promotions noted. Points to note: Appointment booking not honored; patients waited despite pre-booked slots; One review: incomplete scaling at Nagoya branch, procedural carelessness reported; No doctor names or qualifications published on website. Confidence: Medium. Based on 50 reviews and 2 sources. Audited 18 May 2026.

SmileJet AI Audit

5.9 /10

Confidence

● Medium

Audited 18 May 2026

Authenticity

7

Treatment Quality

6

Cleanliness

7

Team

5

Price Value

7

Tourist Suitability

4

"Ria Dental Care is a well-established 4-branch Batam chain with a large patient base and full dental service menu. Two substantiated service complaints at the Nagoya branch (incomplete scaling, appointment system failure) temper the otherwise positive reviews."

Highlights

  • Four branches across Batam with 50,919+ registered patients
  • Full service range: implants, veneers, crowns, braces, root canals
  • Nagoya branch is centrally located and accessible
  • Affordable prices with regular promotions noted

Watch out for

  • Appointment booking not honored; patients waited despite pre-booked slots
  • One review: incomplete scaling at Nagoya branch, procedural carelessness reported
  • No doctor names or qualifications published on website

Score Breakdown

Authenticity
7

Four-branch chain with a website and 50,919+ registered patients; comprehensive services listed; no doctor names published anywhere.

Treatment Quality
6

One 2-star review reports incomplete scaling with gaps in incisors remaining; majority report satisfactory results for scaling and extractions.

Cleanliness
7

Multiple reviews describe clean and fragrant premises; one review reports hijab got wet during scaling suggesting procedural lapses.

Team
5

No doctor names found in website or reviews; no specialist qualifications mentioned; multi-dentist practice but staff anonymized.

Price Value
7

Multiple reviewers cite affordable prices and frequent scaling promotions; 4-branch volume operation suggests local market pricing.

Tourist Suitability
4

Nagoya branch is central and accessible; WhatsApp booking available but appointment system criticized; no tourist-specific services.

Important — about this score

Please read before drawing conclusions about this clinic.

This score is an automated, opinion-based assessment generated by SmileJet's proprietary AI algorithm from publicly available information — including aggregated third-party reviews, clinic-published materials, and other open-source signals. It is not a statement of verified fact, a professional medical opinion, or an endorsement, and individual experiences may differ.

How the algorithm penalises scores

Our methodology applies score reductions where signals are detected that, in the algorithm's assessment, may indicate: unverifiable or potentially overstated claims about clinical experience or credentials; review patterns the model flags as inconsistent with organic user behaviour; or limited independent corroboration of marketing statements.

These adjustments reflect algorithmic signal-weighting only and do not constitute an allegation of any specific wrongdoing by this clinic or its staff.

Clinics may request a review of their score at any time. Read full methodology →

Why Choose Ria Dental Care - Nagoya Batam in Batam?

Established dental clinic in Nagoya Batam offering general, cosmetic, and orthodontic care for local and Singaporean patients.

Ria Dental Care - Nagoya Batam is an established dental practice in the Nagoya district of Batam, Riau Islands, Indonesia, providing general dentistry, cosmetic dentistry, and orthodontic services for residents of Batam and visitors from across the region. Nagoya is the busiest commercial and tourism district on Batam Island, and is the closest part of the city to the Batam Center ferry terminal that links the island directly to Singapore in less than an hour. This geography has shaped the local dental market in distinctive ways. Batam dentistry has built a strong cross-border patient base from Singapore, where treatment costs are among the highest in the region, and a clinic in Nagoya is well placed to serve both local Indonesian patients and visiting Singaporean patients on day or weekend trips.

The clinic provides a typical neighborhood-to-mid-tier dental offering combining routine general dentistry, prosthetic work, cosmetic dentistry, and orthodontic treatment. Services typically include scaling and polishing for periodontal maintenance, composite resin fillings, simple and moderately complex extractions, root canal treatment, removable prosthetic work such as acrylic dentures and flexible partial dentures, and ceramic and porcelain-fused-to-metal crowns and bridges for tooth restoration. Cosmetic services usually include in-office or take-home teeth whitening, composite bonding, porcelain veneers for front-tooth aesthetics, and smile design treatment plans for patients seeking comprehensive aesthetic improvements.

Orthodontic treatment is one of the most actively pursued categories in Indonesian dentistry, with strong demand among teenagers and young adults across the country. Treatment is typically structured as an installment-based package covering brackets, monthly adjustments, and final retainers. For visiting patients on shorter timelines or those balancing two cities, periodic adjustment visits can sometimes be coordinated across appointments, although orthodontic treatment generally works best when the patient can commit to a consistent monthly schedule with the same orthodontic team. Clear aligner therapy is increasingly available in well-equipped Batam clinics for selected cases.

Batam's position as Indonesia's most accessible international entry point from Singapore has made the city a recognized dental tourism destination for Singaporean patients seeking treatment at significantly lower cost. Singaporean dental fees are among the highest in Asia, and treatment in Batam typically runs at twenty to forty percent of equivalent Singapore prices, which makes the short ferry trip economically attractive for procedures from simple checkups and scaling through to full porcelain veneer cases and dental implants. Batam dentistry also serves a growing flow of patients from Malaysia, who can access the island via direct ferries from Johor or short flights from Kuala Lumpur. For these patients, the practical considerations of dental tourism in Batam are well established, with most clinics having experience accommodating cross-border travel schedules, written treatment plans in English, and clear post-treatment follow-up arrangements.

For routine and moderate-complexity dental work, a clinic in Nagoya is typically a good fit for cross-border patients on a one to three day trip, during which a checkup and clean, several fillings, simple extractions, basic crowns, denture adjustments, or moderate cosmetic work can be completed. The proximity to the Batam Center ferry terminal makes return visits within a single trip practical, and treatment plans can typically be sequenced to make use of the available time on the island. For more involved work such as full-mouth implant rehabilitation, complex periodontal surgery, or extensive porcelain veneer cases requiring multiple visits, larger Batam dental centers with multi-specialist teams and in-house imaging facilities are typically a better match.

Patients evaluating any clinic in this category should verify several practical points before treatment begins. The first is that the principal practitioner is a licensed dokter gigi (drg.) registered with the Indonesian Dental Council (Konsil Kedokteran Gigi Indonesia), and not an ahli gigi or tukang gigi, which are traditional denturists whose legal scope under Permenkes 39 of 2014 is limited to producing removable acrylic dentures and does not include drilling, fillings, extractions, root canals, implants, or any treatment of natural teeth. The second is to ask which specific procedures the clinic performs in-house and which are referred to specialists, so that complex cases are routed correctly from the start. The third is to confirm whether digital radiography or panoramic imaging is available on site, or whether radiographs are taken at a nearby imaging center.

Pricing transparency is generally strong in Batam dentistry, particularly because of the cross-border Singaporean patient base. Clinics typically present a written treatment plan with itemized fees following the initial consultation and any required radiographs, and many provide indicative price lists in English alongside the standard Bahasa Indonesia versions. Patients are usually welcome to ask about alternative materials, treatment sequencing, and installment options for larger plans such as orthodontics or multi-tooth restorations. Communication in English is generally available given the regular international patient flow.

For visitors traveling to Batam specifically for dental treatment, a sensible approach is to take an early ferry from Singapore on the day of the appointment, allowing time for a comprehensive consultation, any required radiographs, and an initial treatment session. Many patients schedule a two-day trip with treatment spread across both days, returning for any further work on a subsequent visit. Local hotels and food are widely available in the Nagoya district within walking distance of most dental clinics, and the area offers a busy commercial atmosphere that makes the dental visit feel like part of a broader trip rather than a single-purpose journey. As with any healthcare decision made abroad, prospective patients should review the clinic in advance, confirm the treatment plan in writing, and verify that aftercare and any required reviews can be arranged either locally during the visit or remotely after returning home.

Patient Reviews from Batam

4.8

★ 127 reviews

S

safina Najah

April 2026 · ★ 5

Google

Good service, starting from registration and the doctor. Plus, the doctor is nice, friendly, and beautiful 🤍 …

S

Sarah Syafitri

April 2026 · ★ 5

Google

Consult, have your teeth extracted and get braces here!!! The doctor and nurses are friendly, explain everything in detail, and the installation is quick. The place is clean and comfortable too. Got another promo, hehehe, thanks RDC!

R

rigitha tata

April 2026 · ★ 5

Google

Very comfortable, the doctor is friendly, the service is good

H

Hanna Ummuabas

April 2026 · ★ 2

Google

The experience at the Nagoya branch was disappointing. I entered with my mother with the staff's permission. I sat down politely, then stood up briefly (not even 5 seconds) and was immediately reprimanded in a stiff and forceful tone, even though no explanation was given beforehand. It was very uncomfortable. What was also disappointing was that my mother wasn't given a mat during the scaling, so her hijab got wet during the procedure and she left soaked. Worse still, the scaling results weren't clean; even the gaps between her incisors remained. This clearly shows that standard operating procedures (SOP) weren't followed properly and were very rushed. The waiting area is comfortable and Instagrammable, but the core service is far from satisfactory. Other branches, like Botania, are better than the Nagoya branch. This branch needs serious improvements, not just focusing on Google ratings.

C

chelsa najmi

April 2026 · ★ 5

Google

the service is good and excellent, the doctor is friendly, basically it's good

J

Jasmine Wijayanti

April 2026 · ★ 5

Google

The doctor is friendly, the place is comfortable and easy to find, recommend!!

D

dina gresia

April 2026 · ★ 5

Google

The place is clean, the service is also good, quite satisfying.

M

Magdalena Purba

April 2026 · ★ 5

Google

The place is comfortable, the service is friendly. The doctor is friendly. Keep up the good work.

R

Rita Lie

April 2026 · ★ 5

Google

Good service, friendly doctor makes children not afraid 👍 The place is also very comfortable 🥰 …

L

lin ellin

April 2026 · ★ 5

Google

First time here, the clinic is clean and fragrant, the staff are friendly, it's really amazing.

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★ 4.8 (127 reviews)