Confidential — for patient review

Navelle Clinic

No.3-4,A4,Baloi Boulevard,Perumahan Taman Kota,Batam 29432, Batam, Indonesia

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Last audited April 2026 By SmileJet Audit Team How we audit →
AI Audit 5.9/10 5.0/5  · 112 reviews

SmileJet AI Audit Score for Navelle Clinic: 5.9/10 overall. Authenticity: 6/10 — All-5-star pattern across 50 reviews. Mix of aesthetic and dental reviewers adds some variety but the primary listing is a beauty clinic, not a dental clinic. No verifiable website.. Treatment Quality: 6/10 — Dental services (extraction, fillings, orthodontics) confirmed in minority of reviews under Dr. Hendry and Dr. Tika. Majority of reviews cover facial, skin, and cosmetic treatments unrelated to dentistry.. Cleanliness: 8/10 — Clinic consistently described as clean and comfortable across both dental and beauty service reviews. Cozy, fragrant atmosphere noted by multiple reviewers.. Team: 6/10 — Dr. Hendry/Hendri named in multiple dental reviews; Dr. Tika mentioned for dental care; Dr. Selly for aesthetics. Three named doctors is positive but dental specialist credentials unverified.. Price Value: 7/10 — Prices described as good value by multiple reviewers. No specific dental price comparisons provided. Promosi (promotions) requested by regular customers suggesting competitive pricing.. Tourist Suitability: 3/10 — Primarily an aesthetic and beauty clinic. Dental is a secondary service. No Singapore-facing orientation, no dedicated dental tourism services, website inaccessible. Not suitable as a dental tourism destination.. Summary: Navelle Clinic is primarily a beauty and aesthetic clinic with dental services as a secondary offering. While named dentists Dr. Hendry and Dr. Tika receive positive feedback for extractions and fillings, the clinic's core identity and most of its reviews are non-dental. Dental tourists seeking a dedicated dental clinic should look elsewhere in Batam. Key strengths: Dr. Hendry praised across multiple reviews for friendly dental care; Orthodontic treatment (braces checkups) available on-site; Consistently described as clean and comfortable environment; Long-term repeat customers spanning 3-10 years; Child-friendly dentist: fillings performed for 6-year-old. Points to note: Primarily a beauty/aesthetic clinic - dental is a secondary service not reflected in listing; All 50 sampled reviews are 5-star with no critical feedback across any service category; Website returns 403 - no way to verify dental service scope or pricing pre-visit. Confidence: Low. Based on 50 reviews and 1 sources. Audited 18 May 2026.

SmileJet AI Audit

5.9 /10

Confidence

● Low

Audited 18 May 2026

Authenticity

6

Treatment Quality

6

Cleanliness

8

Team

6

Price Value

7

Tourist Suitability

3

"Navelle Clinic is primarily a beauty and aesthetic clinic with dental services as a secondary offering. While named dentists Dr. Hendry and Dr. Tika receive positive feedback for extractions and fillings, the clinic's core identity and most of its reviews are non-dental. Dental tourists seeking a dedicated dental clinic should look elsewhere in Batam."

Highlights

  • Dr. Hendry praised across multiple reviews for friendly dental care
  • Orthodontic treatment (braces checkups) available on-site
  • Consistently described as clean and comfortable environment
  • Long-term repeat customers spanning 3-10 years
  • Child-friendly dentist: fillings performed for 6-year-old

Watch out for

  • Primarily a beauty/aesthetic clinic - dental is a secondary service not reflected in listing
  • All 50 sampled reviews are 5-star with no critical feedback across any service category
  • Website returns 403 - no way to verify dental service scope or pricing pre-visit

Score Breakdown

Authenticity
6

All-5-star pattern across 50 reviews. Mix of aesthetic and dental reviewers adds some variety but the primary listing is a beauty clinic, not a dental clinic. No verifiable website.

Treatment Quality
6

Dental services (extraction, fillings, orthodontics) confirmed in minority of reviews under Dr. Hendry and Dr. Tika. Majority of reviews cover facial, skin, and cosmetic treatments unrelated to dentistry.

Cleanliness
8

Clinic consistently described as clean and comfortable across both dental and beauty service reviews. Cozy, fragrant atmosphere noted by multiple reviewers.

Team
6

Dr. Hendry/Hendri named in multiple dental reviews; Dr. Tika mentioned for dental care; Dr. Selly for aesthetics. Three named doctors is positive but dental specialist credentials unverified.

Price Value
7

Prices described as good value by multiple reviewers. No specific dental price comparisons provided. Promosi (promotions) requested by regular customers suggesting competitive pricing.

Tourist Suitability
3

Primarily an aesthetic and beauty clinic. Dental is a secondary service. No Singapore-facing orientation, no dedicated dental tourism services, website inaccessible. Not suitable as a dental tourism destination.

Important — about this score

Please read before drawing conclusions about this clinic.

This score is an automated, opinion-based assessment generated by SmileJet's proprietary AI algorithm from publicly available information — including aggregated third-party reviews, clinic-published materials, and other open-source signals. It is not a statement of verified fact, a professional medical opinion, or an endorsement, and individual experiences may differ.

How the algorithm penalises scores

Our methodology applies score reductions where signals are detected that, in the algorithm's assessment, may indicate: unverifiable or potentially overstated claims about clinical experience or credentials; review patterns the model flags as inconsistent with organic user behaviour; or limited independent corroboration of marketing statements.

These adjustments reflect algorithmic signal-weighting only and do not constitute an allegation of any specific wrongdoing by this clinic or its staff.

Clinics may request a review of their score at any time. Read full methodology →

Why Choose Navelle Clinic in Batam?

Aesthetic and beauty clinic in Batam offering skin treatments, facial aesthetics, and cosmetic procedures.

Navelle Clinic is an aesthetic and beauty clinic located in Batam, Indonesia, providing a range of skin care, facial aesthetic, and cosmetic treatments. The clinic's offering bridges medical aesthetics and cosmetic dermatology, catering to patients seeking both corrective and preventive care for skin health and appearance. As a Klinik Kecantikan -- Indonesian for beauty clinic -- Navelle operates within the broader landscape of aesthetic medicine that has grown significantly across Batam, driven by both local demand and the influx of patients from Singapore seeking quality aesthetic treatments at lower cost.

Batam is situated in the Riau Islands, approximately 20 kilometres from Singapore. High-speed ferry services from Batam Centre, Harbour Bay, and Sekupang terminals reach Singapore in under one hour, making Batam an increasingly popular destination for Singaporean residents who want to access aesthetic procedures at a fraction of the price available in Singapore. The cost differential for aesthetic treatments can be significant -- from skin boosters and laser treatments to more involved cosmetic procedures -- and the short ferry journey removes the barrier of extended travel that international medical tourism traditionally requires.

Skin treatments at Navelle Clinic address common concerns including acne, hyperpigmentation, uneven skin tone, and the visible signs of ageing. Medical facials and deep cleansing treatments remove impurities, regulate sebum production, and improve skin texture through professional-grade protocols that go beyond what cosmetic skincare products alone can achieve. Patients with active acne or post-acne scarring benefit from targeted treatments combining chemical exfoliation, extraction, and skin-soothing agents that reduce inflammation and promote clearer skin over a course of sessions.

Laser and light-based treatments are a core component of the aesthetic clinic's capabilities. Laser skin rejuvenation stimulates collagen production in the dermis, improving skin firmness, reducing fine lines, and creating a more youthful appearance. Pigmentation treatments using laser energy target melanin deposits in the skin, lightening dark spots, melasma, and post-inflammatory hyperpigmentation. Multiple sessions are typically required for optimal outcomes, and a treatment plan tailored to the patient's skin type, concern, and desired outcome is developed at the initial consultation.

Injectable aesthetic treatments for facial rejuvenation and contouring are available at clinics of this type. Anti-wrinkle injections using botulinum toxin relax the muscles responsible for dynamic expression lines, reducing the appearance of crow's feet, forehead lines, and frown lines. Dermal fillers using hyaluronic acid can restore lost volume in the cheeks, lips, and under-eye area, and can also be used to contour facial features such as the jawline and nose. Results from injectable treatments are temporary and require maintenance sessions at regular intervals.

Skin booster treatments, which deliver hydrating and regenerative substances directly into the mid-dermis through micro-injections, improve skin hydration, elasticity, and radiance over a series of sessions. These treatments are particularly popular among patients seeking a natural-looking improvement in skin quality without the more dramatic changes associated with fillers or toxin injections. Platelet-rich plasma therapy, which uses the patient's own blood components to stimulate tissue regeneration, may also be available as a treatment for skin quality improvement and hair restoration.

Body aesthetic treatments covering localised fat reduction, cellulite treatment, and skin tightening on areas such as the abdomen, thighs, and arms expand the clinic's offering beyond facial care. Non-surgical body contouring methods use technologies such as radiofrequency, ultrasound, or cryolipolysis to reduce subcutaneous fat deposits and tighten lax skin, providing an alternative for patients who are not candidates for or do not want surgical procedures.

Patients travelling from Singapore to Navelle Clinic for aesthetic treatments should schedule a consultation before committing to a treatment course, as aesthetic procedures require an assessment of the patient's skin type, medical history, and suitability for the proposed treatment. Confirming the qualifications of the treating practitioner and the regulatory standing of the clinic provides assurance of professional standards. The ferry schedule and clinic appointment timing should be coordinated carefully, especially for treatments requiring a recovery period before travel. Patients should confirm all treatment costs in Indonesian Rupiah before committing, and verify whether the quoted price includes follow-up sessions or post-treatment products.

Patient Reviews from Batam

5.0

★ 112 reviews

Z

zhenni low

April 2026 · ★ 5

Google

The massage is good, the place is clean, the service is great 👍🏻 …

Clinic response ():

Response from the owner 2 years agoHi Zhenni, Thank you for entrusting your care to Navelle Clinic. It's a pleasure to provide the best for you. Enjoy your relaxation with a monthly facial. We look forward to your next visit. Have a good day! Translated by Google ・ See original (Indonesian)

N

norita tresiana

April 2026 · ★ 5

Google

Nice environment.. friendly dentist and staffs💕 thanks for the service! …

Clinic response ():

Response from the owner 2 years agoHi Norita, Thank you for entrusting your care to Navelle Clinic. We strive to make our products and services as comfortable and enjoyable as possible for our patients, so we're very happy to hear that you enjoyed them. Thank you again for your support. Translated by Google ・ See original (Indonesian)

H

H Candra Negara

April 2026 · ★ 5

Google

My teeth can now smile perfectly thanks to the masterpiece of the best doctor at this clinic 🦷👄🦷 …

Clinic response ():

Response from the owner 2 years agoHi H Chandra, Thank you for entrusting your dental care to Navelle Dental Aesthetic Clinic. Shine a beautiful smile with healthy teeth by having regular dental checkups in your free time. Have a good day! Translated by Google ・ See original (Indonesian)

J

Julettiana

April 2026 · ★ 5

Google

Dr. Hendry's treatment was good and friendly, and he explained things in great detail, 👍 …

Clinic response ():

Response from the owner 2 years agoHi Julettiana, Thank you for entrusting your care to Navelle Clinic. We're so happy to see you're satisfied with the friendly service. We look forward to seeing you again at Navelle Clinic. Translated by Google ・ See original (Indonesian)

M

Md Yes

April 2026 · ★ 5

Google

Treatment at navelle is very good, the employees and the doctors are friendly, I will come back again next time,Thanks you navelle and team

Clinic response ():

Response from the owner 2 years agoHi Mommy Zaki, Thank you for entrusting your care to Navelle Clinic. We look forward to welcoming you back. We wish you continued health and success. Translated by Google ・ See original (Indonesian)

T

Tuti Winarti

April 2026 · ★ 5

Google

The place is comfortable, clean, the doctors and nurses are friendly...

Clinic response ():

Response from the owner 2 years agoHi Tuti, Thank you for entrusting your care to Navelle Clinic. It's great to see you satisfied with the friendly service. See you at your next treatment! Translated by Google ・ See original (Indonesian)

M

Maria Margaretha Prasudayanti

April 2026 · ★ 5

Google

Always come here since long time ago, the service and doctors are the best, recommended beauty clinic in town

Clinic response ():

Response from the owner 2 years agoHi Maria, Thank you for entrusting your care to Navelle Clinic and for your continued loyalty to Navelle. We hope to serve you for years to come. We're having a Navelle Birthday promotion this September, so stay tuned. Have a beautiful day! Translated by Google ・ See original (Indonesian)

D

Dewi Hutabarat

April 2026 · ★ 5

Google

1000% satisfied here. I couldn't go wrong with my tooth extraction. The place is comfortable, the staff and doctor are friendly. …

Clinic response ():

Response from the owner 2 years agoHi Dewi, Thank you for trusting your dental care at Navelle Dental Aesthetic Clinic. Glad to see you are 1000% satisfied with the treatment service at Dental Navelle. See you for the next treatment, sis Translated by Google ・ See original (Indonesian)

D

Della Fikri

April 2026 · ★ 5

Google

I am satisfied with the service at this Navell clinic. Doctor Selly is very kind and all her staff are very kind. I am very satisfied. Thank you, Doctor Selly.

Clinic response ():

Response from the owner 2 years agoHi Della, Thank you for entrusting your care to Navelle Clinic. We hope you continue to enjoy your treatments with Dr. Selly. We look forward to your next treatment. Have a beautiful day! Translated by Google ・ See original (Indonesian)

A

Ayen Sander

April 2026 · ★ 5

Google

The service was excellent, all the staff were friendly. Thank you very much. I'll come back next time.🙏🙏🙏🙏 …

Clinic response ():

Response from the owner 2 years agoHi Ayen, Thank you for entrusting your care to Navelle Clinic. We always prioritize patient satisfaction, so your feedback is very important to … More Translated by Google ・ See original (Indonesian)

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★ 5.0 (112 reviews)