SmileJet

Patients

Reviews of Poliklinika IMED.

Zagreb, Croatia. 152 aggregated from Google. Screened for duplication and printed as written. They are not visit-verified.

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SmileJet AI analysis

What these reviews add up to.

7.9 out of 10

Overall score

50 reviews read

2 public sources checked

Confidence in the reading: Medium

Last written 26 May 2026

This is a highly reputable clinic located in a primary hub, offering state-of-the-art restorative and cosmetic dental treatments. The medical team is highly qualified and uses premium globally recognized brands to ensure durable patient outcomes. It is fully equipped and well-suited for international dental tourism.

Authenticity

8/10

Baseline 8: website verified. No review manipulation penalty for Google Reviews. Final 8.

Treatment quality

8/10

Baseline 8: reviews and materials analyzed. No deductions applied. Final 8.

Cleanliness

8/10

Baseline 8: hygiene protocols supported by equipment. Final 8.

Team

8/10

Baseline 8: dentist Dr. Bori, Dr. Krmpotic named. Final 8.

Price value

7/10

Baseline 8: transparent and competitive treatment costs. Final 7.

Tourist suitability

8/10

Baseline 8: tourist support offered. Final 8.

What comes up well

  • Led by experienced dental specialists including Dr. Bori
  • Uses high-quality materials including Zirconia

Points to weigh

  • Marketing claims regarding implant count or savings appear slightly inflated

This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.

The evidence

What patients actually wrote.

4.8

out of 5, from 152 reviews

5 140
4 3
3 0
2 1
1 8
Marko Selan via Google 5.0 out of 5
Big praise to the IMED polyclinic and its employees, especially Dr. Sarah and her nurse. The patience they showed with our son, who is on the spectrum, is truly commendable. Already on the second visit, the child entered the office on his own and without fear, thanks to the perfectly performed first examination. The doctor has a special approach and a visit to her is like a trip for our little…
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one, not a visit to the dentist's office. He comes without fear, of course he is a little upset during the examination itself, but that is negligible for his condition. He comes out with a smile and the inevitable lollipop in his hands. We hope for continued very good cooperation.

Reply from the clinic

Thank you for your wonderful review! We are glad that you are satisfied with your visits to Dr. Sarah and the team. We are delighted that your son comes without fear and leaves with a smile! Best regards!💜

Andreja Grajfoner via Google 5.0 out of 5
Reasonable queues, cheaper than in Slovenia, extremely friendly and up-to-date
Reply from the clinic

Thank you for your wonderful comment! We are glad to hear that you were satisfied with our services and the approach of the staff. We always strive to provide the best possible service, and your praise will certainly reach our team. Best regards! 💜

Jasna Peručić Vučak via Google 5.0 out of 5
When you bring your child to Dr. Sarah Turjanski, you know that they are in safe and professional hands. The doctor is extremely dedicated, professional and very empathetic, which instills great trust. Also, the assistant Marija, who works alongside her, deserves all the praise and sincere recommendations for her kindness and care. Thank you from the bottom of my heart and see you again! 😊
Reply from the clinic

Thank you for your kind words! We are glad that you are satisfied with the work of Dr. Sarah Turjanski and assistant Marija. We will gladly pass on your compliments to our team, because such words mean a lot to our doctors and staff. Best regards! 💜

Vidica Erjavec via Google 5.0 out of 5
The most sincere recommendations for the polyclinic and day hospital Imed, and especially for Dr. Sara! My 4-year-old child goes for check-ups without any fear, he even looks forward to coming 😊. Dr. Sara has an extremely gentle, patient and warm approach to children, explains everything in a way they can understand and creates a relaxed atmosphere. The entire team is very kind and…
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professional, and the space is pleasant and child-friendly. As a parent, I have complete trust and peace of mind. Kudos for the excellent service!

Reply from the clinic

Thank you for this wonderful review! We are glad that you are satisfied with the work of Dr. Sara and that your child is happy to come for check-ups. Best regards! 💜

Marin Herenda via Google 5.0 out of 5
I came with my son so we could suffer all day like real boys when everything went great... Doctor Sarah and Nurse Marija did everything painlessly, spared us from whining all day... We also had to watch a cartoon.
Reply from the clinic

Thank you for your wonderful review! We are glad that you and your son had a pleasant experience and felt pain-free thanks to Dr. Sara and Nurse Marija. We try to make every visit as pleasant as possible, and watching cartoons can be a great way to relax! We will be happy to share your compliments with our team. 💜

Anamarija Težak via Google 5.0 out of 5
All praise for Dr. Sarah Turjanski, professional and approachable towards children.
Reply from the clinic

Thank you for such a nice review! We are glad to hear that you were satisfied with the work of Dr. Sarah Turjanski. We will be happy to convey your compliments to her and the entire team. 💜

dr. Ana Balažin Vučetić via Google 5.0 out of 5
Doctor Sarah and assistant Marija are a dream team! Highly recommended!
Reply from the clinic

Thank you for your wonderful review! We are happy to hear that you had a positive experience with Dr. Sara and Assistant Marija. We will be happy to share your compliments with our team. Best regards! 💜

Lucija Horvat via Google 5.0 out of 5
Dr. Sarah Turjanski and her assistant Marija are extremely dedicated to their little patients, creating a safe environment and a sense of trust for them and their parents. In their work, they follow the latest global research and constantly improve their qualifications and collaborate with other experts to ensure the results of their work and the success of children!
Reply from the clinic

Thank you for your wonderful review! We are happy to hear that you are satisfied with the dedicated approach of Dr. Sarah Turjanski and Assistant Marija, who create a safe environment for our little patients. Such words mean a lot to our team and encourage us to be even better! 💜

Ivan Krmić via Google 5.0 out of 5
All praise to the best dentist Sarah Turjanski, whom children adore 😊 …
Reply from the clinic

Thank you for such a nice comment! We are happy to hear that your children adore Dr. Sara Turjanski. We will be happy to pass on your compliments to our team. 💜

Gordana Beščec via Google 5.0 out of 5
All recommendations for the best doctor and excellent nurse. Dr Sarah and sister Maria
Reply from the clinic

Thank you for such a wonderful review! We are glad that you were satisfied with Dr. Sara and our nurse Marija. We will be happy to pass on your compliments to our team – such words mean a lot to our staff. If you have any further questions or suggestions, please feel free to contact us.

Deda Rajko via Google 5.0 out of 5
Extremely strong team, very professional. For now, only advisory. I commend the reliable and timely notification system; users regularly receive updated information on time as a reminder of the appointment.
Reply from the clinic

Thank you for your extremely positive review! We are happy to hear that you are satisfied with our expert team and notification system. Best regards!

Iva H via Google 5.0 out of 5
In addition to the praise in person, I also need to praise Dr. Sarah Turjanski and Nurse Marija here. They pleasantly surprised me with their approach to my child, but also to the children in the waiting room, and we left the office without tears and with a reward. He has been talking about them for days and is looking forward to seeing them again :)
Reply from the clinic

Thank you for such a nice comment! We are happy to hear that Dr. Sarah Turjanski and Nurse Marija left such a positive impression on you and your child. We will gladly pass your words on to our team. We look forward to seeing you again. Best regards! 💜

Ključek d.o.o. via Google 5.0 out of 5
Great service, very kind personal and really professional 🙂 Recommend …
Reply from the clinic

Thank you for your wonderful review! We are glad that you were satisfied with our service and the professionalism of our staff. Your compliments mean a lot to our team. Best regards! 💜

Smiljana Lučan via Google 5.0 out of 5
I've had problems with my teeth my whole life... As a child, I was afraid of the white coat, from my first dental appointment, one crown, then two, a bridge, a partial denture, a total denture on the upper jaw, a pile of money in my mouth every now and then... After two consecutive bouts of gum inflammation, I started searching the internet for a clinic that would give me a permanent, fixed…
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solution... My intuition told me IMED POLYCLINIC. I wasn't wrong. Four days after the procedure, so far everything is fine, professionalism, kindness. I'll call you when the permanent teeth come in.

Reply from the clinic

Thank you for the wonderful review, Smiljana! We are glad that after all the challenges you found a solution at the IMED Clinic and that you are satisfied with the professionalism and kindness of our team. We look forward to everything that comes next. We wish you a speedy recovery! Such words mean a lot to our team. Best regards! 💜

Mihaela Šribar via Google 5.0 out of 5
I am very satisfied with the work of the doctors and medical staff. The service is at a high level, everyone is extremely kind, professional and dedicated to patients. They are always available for any questions and quickly and efficiently solve the problem, which gives me great confidence and a sense of security. I would definitely recommend it to anyone looking for quality and reliable…
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healthcare services.

Reply from the clinic

Thank you for such a nice review, Mihaela! We are glad to hear that you are satisfied with the work of our doctors and medical staff. We will gladly pass on your compliments to our team, because such words mean a lot to all of us. Best regards! 💜

Biljana Čondrić via Google 1.0 out of 5
After my retainer came loose, I couldn't fix it, I went to the clinic and begged them to just cut it off. They wouldn't see me, even though I begged (it wasn't worth it, it was sticking out half a centimeter) and I would have waited until the end of the shift. I've been their patient for years. Unrecognizable compared to the previous approach. Where did humanity go?
Reply from the clinic

Dear Mrs. Čondrić, I would like to publicly apologize for the oversight that occurred yesterday when you arrived at the clinic. We cannot justify why you were not immediately admitted. We express our regret once again, hoping that we will regain your trust in the future! Sincerely, Dr. Krmpotić Director of the clinic

Zhana Pesa via Google 5.0 out of 5
My sincere gratitude for the incredible care I received at IMED clinic. The level of professionalism, knowledge, and use of modern procedures and equipment is truly unparalleled. Special shoutout to Dr. Hrvoje Ivankovic, Suzy, and nurse Ljubica! I highly recommend this clinic to anyone seeking top-tier dental medical care.
Reply from the clinic

Thank you for your wonderful review! We are truly glad that you had such a wonderful experience with our team, especially Dr. Hrvoje Ivanković, Suzy and nurse Ljubica. Your compliments will certainly be passed on. Thanks again! 💜

Nevenka Papić via Google 5.0 out of 5
I am very satisfied, I would recommend it to everyone if they are in doubt about where to make a quality smile. The IMED polyclinic is excellent, the staff is very friendly. I am grateful to the whole team❤️🫶 …
Reply from the clinic

Thank you for such a nice review, Nevenka! Big greetings from the entire polyclinic team. 💜

Željka Bura via Google 5.0 out of 5
Big praise to the team at Imed Polyclinic for their exceptional professionalism and empathy towards my son. The procedure was performed superbly, despite the complexity of the case.
Reply from the clinic

Thank you for such a nice review, Željka! We are glad you are satisfied! Big greetings from the whole team! 💜

Edin Dzankic via Google 5.0 out of 5
Everything was great, but no one told us we were done and we had to wait for nothing.
Reply from the clinic

Thank you for your review! It is nice to hear that you were satisfied with our service. We apologize if such a situation occurred. We strive to keep communication clear, and your feedback will help us improve this. Big greetings from the whole team!💜

Djurdjica Dropuljic via Google 5.0 out of 5
I had complete confidence in the professional team from the first meeting. The process went according to plan, from the surgical procedure under sedation, the trial teeth after 2 hours and the temporary ones for a full 4 months, to the permanent ones that now allow me to be healthy, serve my purpose and my smile attracts attention. Thank you to everyone, especially Dr. Marko Krmpotić.
Reply from the clinic

Thank you from the bottom of my heart for such kind words and trust. We will be happy to share your impressions with Dr. Krmpotić. We are glad to have been a part of your journey to a new smile. Best wishes from the entire IMED team!

Zoran Subotic via Google 5.0 out of 5
Dr. Blivis, who I saw for the examination, was very kind. He presented me with all the options for solving the problem. He devoted time to the examination and answered all my questions.
Reply from the clinic

Thank you for your wonderful review and trust. We are glad you had a pleasant experience with us. Best regards! 💜

Leonarda via Google 5.0 out of 5
After a long fear of going to the dentist, this clinic completely changed my experience. The professionalism, calmness and attention to the patient are at the highest level. I would especially like to praise Dr. Martina Batinić, who is extremely gentle and patient, constantly paying attention to the patient and explaining every step. The procedure was quick, calm and without discomfort. A truly…
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rare pleasant experience at the dentist. All praise and a high recommendation! And finally, praise goes to Dr. Klio Marinković, a big thank you to the doctor for her professionalism and dedication during the fitting of the braces. You can feel her knowledge, experience and care for the patient. I am already very satisfied and happy that I chose IMED!

Reply from the clinic

Thank you Leonardo, for this wonderful and detailed review. We are extremely glad that you felt safe and comfortable and that you are satisfied with our team and the service provided. We are especially happy that we helped you overcome your fear of the dentist. Thank you for your trust. Best regards! 💜

Ivana Majer via Google 5.0 out of 5
They admitted me exceptionally and urgently on New Year's Eve, and in 10 minutes they solved the pain I've been suffering from for weeks. Big thanks to Dr. Martina for admitting me right away and helping me. I also take my child here for regular checkups, and I'm really happy with the service. All recommendations!
Reply from the clinic

Thank you for such a nice comment! We will be happy to pass on your compliments to our team. Best regards from the entire polyclinic team! 💜

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