Patients
Reviews of Picasso Dental Clinic Hanoi (Old Quarter Branch).
Hanoi, Vietnam. 334 aggregated from Google, 23 submitted to SmileJet. Screened for duplication and printed as written. They are not visit-verified.
SmileJet AI analysis
What these reviews add up to.
8.9 out of 10
Overall score
The Old Quarter flagship of the Picasso network and the strongest branch by review evidence, with documented complex-case work and independent endorsements from a retired dentist and a healthcare administrator on hygiene and process. Central, English-speaking and well set up for visiting patients. Minor weaknesses are occasional admin and billing inconsistencies.
Authenticity
9/10Verified Old Quarter flagship on Chau Long, Truc Bach; decade-old network branch with named dentists, its own external review listings, and a balanced mix of glowing and genuinely critical reviews.
Treatment quality
9/10Strong complex-case evidence: implants, bridges, redone failed root canals and periodontal work, plus a retired French dentist praising rubber-dam use and composite quality. One wisdom-tooth case healed slowly.
Cleanliness
9/10A retired French dentist and a US healthcare administrator both audited and praised sterilisation, tool changing between patients and PPE. Spotless and modern; one review noted no privacy curtains.
Team
9/10Named dentists (Dr Emily, Dr Lynn, Dr Anna, Dr Linh, Dr Hoa, Dr Thang), multilingual, conservative with no upselling, and notably skilled with children and dental-phobic patients.
Price value
8/10Transparent pricing repeatedly praised against UK, Australia, Tokyo and Stockholm; minor dings include one billing error and one case where extra work was charged without prior confirmation.
Tourist suitability
9/10Central Truc Bach lakeside location walkable from Old Quarter hotels, English staff, same-day emergency fit-ins, free consults, email booking and multi-session planning around travel dates.
What comes up well
- Complex cases handled: implants, bridges, redone root canals, perio
- Hygiene and process praised by a retired dentist and a healthcare admin
- Central Truc Bach location, walkable from Old Quarter hotels
- 50 reviews analysed, average 4.9/5
Points to weigh
- One review reports extra work charged without prior confirmation
- Isolated mentions of billing error and no privacy curtains
This analysis is written by AI from the reviews below and the public sources it could find. It is a reading of what patients reported, not a clinical endorsement and not medical advice. How clinics are listed and screened is set out in our trust and safety policy.
The evidence
What patients actually wrote.
out of 5, from 357 reviews
They helped me fix my issue with my brackets, super quick and very professional and friendly
Reply from the clinic
Response from the owner Edited 2 weeks agoGlad we could get you sorted quickly, Jonas! Bracket problems always seem to pop up at the worst times, so it's good that our Old Quarter team was able to jump on it right away. Professional and friendly is the standard we set for every visit, whether it's a quick fix or a full treatment. Thanks for stopping by and we're here whenever you need us!
Great professional service. Went in for a checkup and clean, needed some fillings which were done straight away. Highly recommend this dentist.
Reply from the clinic
Thanks for the review, Sam! Getting your fillings done on the spot without needing a separate appointment is exactly how we like to keep things efficient. No point in making you come back when we can take care of everything in one visit. Glad the checkup and cleaning went well too. We appreciate the recommendation and hope to see you at the Old Quarter branch again next time you need anything!
We went to the Picasso dental clinic today with my 9 y.o. daughter. They did a check-up, an X-ray, and a cleaning, and also gave us advice about a tricky tooth. Everything was very gentle and calm. She was quite nervous at first, but then she relaxed and said she really liked it and isn’t scared anymore. We were really happy with everything, it was excellent, and we’ll definitely keep coming…
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back here❤️🙂↕️
Reply from the clinic
What a lovely thing to hear, Алиса! There's nothing better than when a nervous little one leaves the clinic saying she actually liked it. That's the biggest win for our team. We know dental visits can be scary for kids, so our Old Quarter staff always takes extra care to keep things gentle and calm, especially with younger patients. It's great that the checkup, X-ray, and cleaning all went smoothly and that you got some helpful advice on that tricky tooth too. We're so happy your daughter feels comfortable with us now, and we look forward to watching her grow up with a healthy, happy smile. See you both at your next visit!
Amazing dental practice, very high quality work at reasonable prices, using high end technology and modern techniques and materials. all the staff were very friendly and helpful. giving me good advice on treatment and telling me clearly what I need without upselling or pressuring me on treatment. I intend to return in the future if I need any further dental work.
Reply from the clinic
Thank you for the thoughtful review, John! Honesty and transparency are core values for us, so hearing that you felt no upselling or pressure means we're doing things right. We want every patient to know exactly what they need and nothing more. Investing in high-end technology and modern materials is important to us because our patients deserve the best without the inflated price tag. Our Old Quarter team prides itself on giving straightforward advice and letting you make informed decisions about your own care. That kind of trust is something we never take for granted. Whenever you need anything in the future, we'll be right here ready for you. Thanks again for choosing Picasso!
I had a great experience. The staff was friendly, communicative and efficient. The dentist was relaxed and funny. Would 100% recommend.
Reply from the clinic
Thanks for the fun review, Haley! We love hearing that your dentist kept things relaxed and even got a laugh out of you. A trip to the dentist doesn't have to be all serious, and our Old Quarter team really enjoys making patients feel at ease. Friendly, communicative, and efficient is exactly the combo we go for. That 100% recommendation means a lot. Hope to see you again next time you're in Hanoi!
I highly recommend Picasso Dental. Dr Emily is a wonderful dentist and ensures the best service for her patients. The whole team at Picasso Dental are friendly and welcoming and I'm very happy with my smile. Thanks Dr Emily and the Picasso Dental team!
Reply from the clinic
Thank you for the kind words, Hayden! Dr. Emily truly cares about every patient who sits in her chair, and she'll be so happy to read this. A confident smile is the best outcome we could ever hope to deliver, so knowing you're very happy with yours is wonderful to hear. The whole Old Quarter team puts a lot of heart into making every visit feel warm and welcoming. We'll be sure to pass along your thanks to Dr. Emily and the rest of the crew. Hope that smile gets plenty of showing off, and we look forward to seeing you again!
Excellent service start to finish from reception staff, to dentist.
Reply from the clinic
Thanks for the kind words, Daniel! We're glad the whole experience felt seamless from the moment you walked in to the moment you left. Our reception staff and dentists at the Old Quarter branch work closely together to make sure every patient gets that smooth, start-to-finish care. We appreciate you taking the time to share this and hope to see you again whenever you need us!
Thank you Dr.Anna for helping me with my teeth! Very high level of service and high quality of materials! I hope my teeth will be ok for the next 10 years!
Reply from the clinic
Hi! Thank you so much for the kind words. Dr. Anna will be so happy to hear this, she takes real pride in every patient she treats. We share your confidence in the work done. The materials we use are top quality and with good home care, we fully expect your smile to stay beautiful well beyond 10 years! Come back and see us anytime. 🦷😊 Albert & Picasso Dental team
Dr. Anna is the best. Very family friendly. No stress denistry and highly professional.
I have used Picasso dental for many years whilst working in Vietnam. Emily and her team have always been first class in their work. I would not dream of going anywhere else for dental work. I used to be a dentist back in the UK and the quality of work is far superior to any others I have received, not only in Vietnam. I strongly recommend Picasso dental service in Hanoi.
If you need work done come here. Got me in the same week. Told me straight up what needed to be done and price. Coming from the US you can't compete. I will be coming back for check ups and cleanings every year 10/10.
I highly recommend the clinic. It delivers indeed a highly professional care and proper advice. I made two visits and was more than satisfied with the results.
I have been to this location multiple times for a variety of services and always found the service to be top notch. I am happy to go at least once a year to Vietnam and take advantage of their excellent care.
Reply from the clinic
Thank you, Gilles! It's always wonderful to see returning patients, and we really appreciate you choosing Picasso year after year. Knowing that you plan your trips around visiting us is a huge compliment to the team. We look forward to welcoming you back on your next visit to Vietnam! Warm regards, Albert Nguyen General Director Picasso Dental Clinic
Very responsive and easy to work with for our dental needs in Hanoi.
Reply from the clinic
Thank you so much, Elizabeth! It really means a lot to hear that. We know that finding a dentist in a new city can feel a bit overwhelming, especially when you're not sure what to expect. That's why we put a lot of effort into being easy to reach and quick to respond, whether it's through email, WhatsApp, or phone. We want every patient to feel supported from the first message. Our team speaks fluent English and we always take time to explain treatment options clearly before anything begins. No surprises, no pressure. Whether you need a simple cleaning, fillings, crowns, whitening, or more complex work like implants or orthodontics, we're here to help and guide you through every step. We're really glad your experience was smooth, and we hope to see you again whenever you need us! Warm regards, Albert Nguyen General Director Picasso Dental Clinic
Professional, clean, & efficient dentist. Lena explained everything well. Definitely recommend
Reply from the clinic
Thanks Erika! Glad Lena took good care of you. Hope to see you again!
I had a polish, descaling and an extraction at Picasso and all were very well done. I have a huge fear of the dentist, they made me feel at ease. Kept me informed with everything that was going on and the procedures were very calm and quick. The aftercare has been great too. They’ve been very responsive over Tet and helped with all the questions I’ve had.
Reply from the clinic
Thank you so much, Ricky! We know dental fear is really tough, so we're so glad our team could help you feel at ease. It means a lot to hear that everything went smoothly and that the aftercare support over Tet was helpful. We appreciate you trusting us - take care and see you next time!
I 100% recommend this center. I was passing through Hanoi, panicking because of a toothache (never pleasant when you're on a long trip), and I got an appointment in less than 24 hours and was seen in the best possible conditions. I have a severe phobia (I'm traumatized by it), and the team was lovely, patient, understanding, and very professional. The prices are more than reasonable. Seriously:…
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thank you!
Reply from the clinic
Thank you so much, Caro! We're truly touched by your feedback. Dealing with a dental emergency while traveling is never easy, especially when you're feeling anxious. We're so glad our team was able to put you at ease and relieve your discomfort. Take care and have a wonderful trip!
Quick appointment and service. Very clean and well-equipped premises. Friendly, English-speaking staff. Reasonable price for a simple consultation and prescription.
Reply from the clinic
Thank you so much, Jordan! We're delighted that your appointment went well and that you enjoyed our facilities and team. It's always a pleasure to see patients like you. Perhaps we'll see you again soon!
I flew from Phuket to see Dr. Emily to get crowns. Thank you for the great work.
Reply from the clinic
Thank you so much, Pavel! We're so glad you were satisfied with Dr. Emily's work. It was a great vote of confidence to fly all the way from Phuket to us, and we appreciate it. We look forward to seeing you again!
5 stars! Booked an appointment really easily via WhatsApp within a couple of days. I had a full exam with X-rays and a clean with the hygienist and only cost 500K (this can range dependant on tartar build up) but this is miles cheaper than back in NZ and facility was probably better than back home!
Super friendly staff and doctors, very attentive and caring. Top notch facilities and tools. I felt cared al along the process. They also gave me all the documentation to submit to my insurance to get a refund. Thank you so much to all of you 🫶 …
Had a very mad flair up of my gingivitis. Shot them a message on WhatsApp and they got me an appointment in 2 hours. The practice is modern, clean, and professional. Much nicer than my dentist back in Oregon. Would highly recommend.
Highly recommended! I came here with sensitive teeth and received excellent advice and treatment! There's even a German-speaking dentist. Everything was very professional and competent! Plus, the examination was reasonably priced! Thank you so much!
Do you dental work here while it’s cheaper!!! have to say I was really impressed by them here. I heard this was one of the best dentists and was expecting a hefty price, but have to say it was really worth the money. From the service, hygene, staff, the actual dental work, all amazing. I don’t have a single complaint. A lovely lady from receptions helped the whole time, explaining everything in…
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n detail and answering my questions so patiently. When I was having trouble paying on the card she drove me to the atm (twice!)which was very kind. Overall I’m really happy with everything. I got a crown put in as well as a few fillings, gave me great info on the state of my teeth and which need monitoring. Probably the best dental service I’ve ever had (and cheapest) compared to Ireland and Thailand. Do it :)
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